32 Degrees Official Site review: Poor customer service, wasted time, and failure to resolve issues

Complaint Summary:
32 Degrees has provided the worst customer service experience I have ever encountered. Their inability to address my concerns, honor promised timeframes, or offer a fair resolution has been appalling and demonstrates a lack of respect for their customers.

Detailed Complaint:
On January 19, 2025, I contacted 32 Degrees to resolve an issue with their customer service. I was promised by a supervisor, DJ, that I would receive a callback within 24–48 hours. However, no one contacted me within the promised timeframe, forcing me to follow up myself.

On January 21, 2025, I was contacted by Klaudine, another supervisor, who contradicted previous statements and deferred responsibility to internal teams, causing further delays. Finally, on January 22, 2025, I received a dismissive response from Jennifer, the Customer Experience Manager, who not only failed to resolve my concerns but also refused to take accountability for the mismanagement and poor handling of my case.

Despite the repeated mishandling of my issue and the time I’ve wasted following up, the only “resolution” I was offered was a discount that required me to spend more money than I originally intended — a proposal that was insulting and failed to address the original issue.

Key Issues:
1. Failure to honor promised timeframes – I was promised a callback within 24–48 hours, which never occurred.
2. Inconsistent and contradictory information – Each representative gave conflicting explanations, adding to my frustration.
3. Dismissive and inadequate resolution – The offered solution required me to spend more money instead of compensating for the inconvenience and wasted time.

Requested Resolution:
I am requesting a meaningful resolution that includes:
1. A clear acknowledgment of the mistakes made during this process and an apology for the poor handling of my concerns.
2. Compensation for the terrible customer service, wasted time, and inconvenience caused. Specifically, I am requesting something comparable to the offer I had, which was taken away with no valid alternative. This could be in the form of a store credit, discount, or similar compensation.
3. Improved accountability and training for your customer service team to ensure that other customers do not experience the same apathy and lack of resolution.

Additional Details:
• Initial communication began on January 19, 2025.
• Promised follow-ups from DJ were not honored.
• Final communication with Jennifer occurred on January 22, 2025, with no resolution or accountability offered.

This experience has been deeply disappointing and has left me feeling undervalued as a customer. I expect 32 Degrees to take full responsibility for their actions and offer a resolution that acknowledges the inconvenience, wasted time, and frustration caused by their mishandling of this issue.