3GStore.com
Reviews and Complaints

I'm still out $38.00 total shipping for a returned defective router. Furthermore, the 3gstore.com tried to hit me with a 20% restocking fee until I filed a complaint with the Better Business Bureau. A restocking fee on defective gear? Ripoff artists I say! I also WAS NOT told I was being sold an older version router(Pepwave surf SOHO). The newer version wired connections(ether ports) are 10 times faster and had been out for months(as of 10-12-15) when they sold me this outdated gear(junk). Its not even an AC router! I chose to replace the Pepwave  surf SOHO with a Netis WF2780 AC router. The Netis was 1/3 the cost of the Pepwave and thus far has performed flawlessly as a wifi as wan device. Its called WISP on the Netis unit. Warning! If you go with the Netis upgrade the firmware to take care of a security flaw. IMO, the 3gstore.com is a good place to lose money if you have a problem with a purchase.

US 3G Store scam/cheater/fraud/theif.

Please be aware of a scam company called us 3g store, I purchased 8320 300pcs at 113.5$, I wired 34’050 on 14/5/2010, which I waited for 26 days and still no sign of the phones, no reply on the msn, no reply to my emails, no answer to calls, no replies to sms. I borrowed that money from bank and sent to this Chinese piece of *** RAY LO that screwed me, I have called there office 100 times, he never returned calls, the frustration Im having is unforgettable, I will go to china and kick his butt personaly, Please do not be fooled by this awful scam company, i have all the conversation on msn history, and emails he sent me and i sent him, if any info on him/co please contact me asap.

Scam US 3G Store

Please be aware of a scam company called us 3g store, I purchased 8320 300pcs at 113.5$, I wired 34’050 on 14/5/2010, which I waited for 26 days and still no sign of the phones, no reply on the msn, no reply to my emails, no answer to calls, no replies to sms. I borrowed that money from bank and sent to this Chinese piece of ### RAY LO that screwed me, I have called there office 100 times. Ray is an absolute ignorant pig, he never returns calls, the frustration I had never forgettable, I will go to china and kick his butt, Please do not be fooled by this awful company, i have all the conversation on msn history, and emails he sent me and i sent him, if any info on him/co please contact me asap.

Jeff Blair
Telecell Inc, TX.

Very unhappy with this store because of misinformation given by their Tech Services person. He told me that I needed a different adapter for my new air card in order to connect it to my existing antenna (all of my previous equipment was ordered through 3G so it is not like I am trying to mix apples and oranges). The Tech Services person stated that the old adapter would not work with my new Sierra Lightening air card. My old card was the Sierra Mercury.

Mind you, this is the reassuring information 3G has on their web page, "The Mobile Broadband Experts at 3GStore.com have helped thousands of customers put together a solution that suits their exact needs -- We're ready to do the same for you! If you have any questions before ordering... Give us a call at..." Well, I called before ordering and have now discovered that they may or may not correctly give you the information you need.

The part arrived today and to my dismay it was the exact same part that I already had. The part was only $13.00 but the shipping was $7.40! At the time of the order I had asked the sales person to just mail it to me but was told "No, they could not do that it was their policy to only ship by carrier." At the time I felt I had no other choice but to order the part since I had been told that my existing adapter would not work.

When I called 3G to discuss the matter I got little satisfaction. Even though this problem is due to the fact that their tech person gave me totally bogus information they absolutely refuse to do anything but issue a RMA for me to return the part (at my expense) and then will only refund the original $13.00. I feel this is very unfair - they claim it is "policy". One can only assume that their policy is to not stand behind the information their employees give customers and that their policy is to sting customers for exorbitant amounts for shipping small items with no redress for the customer when the error is on 3G's end.