5 Star Auto Plaza review: This business needs to be shut down!

If I could give this poor excuse for a company NEGATIVE STARS, I WOULD! This is, by far, the WORST 'car dealership' in the St. Louis area! This company preys on people who have NO OTHER CHOICE than to go to them to buy a car. And to say they can finance anyone? For just a nickel down-payment? That is a straight up lie. They CANNOT finance ANYONE, unless you call leasing people a car over 10 years old, for over DOUBLE what it's actually WORTH, making them put a $1650 down payment on it, and making the payments due every two weeks, for a nickel down! This is what happened to us. And not only did they do that, they would NOT stop pestering us about payment when it wasn't even late AND insurance when they HAD the documentation that we had insurance! AND, when we went to drive the car off the lot, we noticed the windshield was broken! Their service department passed inspection on a car with a broken windshield! They had to back track and give us a loaner vehicle AND tried to make us feel 'special' because 'they don't usually do that'. They pretty much HAD TO DO THAT after their monumental screw up! I know, this is a SMALL TIME CIRCUS of a dealership, but come ON! Then, when we DID have the car and got a little behind on our payments (but were in contact with them about when we could get caught up), without so much as a phone call or a right to cure letter, they came and repossessed the car! And how would we even KNOW it was them calling when the caller ID says Treasa Turnbaug and not even a company name when they call? SO UNPROFESSIONAL!  We were 1 and 1/2 payments behind, with payment arrangements in place with them! Before the tow truck driver even had the car hooked up I offered to pay them over the phone for the past due amount. The completely clueless person, who can't make ANY decision without his supervisor, wanted to argue with me about it. For 18 minutes! The tow truck driver took THIRTY MINUTES to hook my car up and haul it away and 5 Star did nothing to rectify this. After speaking to another uneducated person there, calling herself a manager, we were told we would be able to come and get the car the following Monday (this was Friday), as long as we paid the past due and storage fee. We said we could do that. She called us on Monday to confirm that on Wednesday we could make the payment and pick up the car. On Tuesday, the same 'manager' called us and told us upper management had decided we should 'part ways'. So, no reason why was given and no opportunity to make the past due payment and a half to get it caught up so we could have the car back AS AGREED UPON ON FRIDAY AND THEN AGAIN ON MONDAY by this 'manager' who ALSO has no authority to make decisions at 5 Star, obviously! We made a verbal agreement with her, and THEN she comfirmed it a few days later! I'm so disgusted with every single person who works there because of the fact that... they work THERE. HOW DO THEY SLEEP AT NIGHT screwing up people's lives like this? There are laws in Missouri stating the 3 things a lender needs to do BEFORE repossession and this company did NONE OF THOSE THINGS before taking our car away. Don't EVEN GET ME STARTED on their BOGUS extended service agreement that when you call the 24 hour roadside assistance, they don't take the call OR call you back to help you! This company should be SHUT DOWN along with Diamond Leasing/Finance! They 'pretend' they are a different company than 5 Star, but they are NOT. They are in the same building, with the same phone number! Get it together 5 Star/Diamond Leasing/Diamond Finance/Treasa Turnbaug! You are the most unprofessional bunch of snakes I've ever come across in a business. The owner of this company should be ashamed of himself AND his HORRIBLE, CONDESCENDING employees!