AAA Carolinas
Reviews and Complaints

I went out to my car to find it would not start, My son had left the door open and the battery was KAPUT ! I went online and purchased a membership for basic, since the FAQ's for the website said that there was NO WAITING PERIOD from time of purchase. I attempted to schedule the service call online & was prompted to call an 800#. Once on the phone with the rep, I was told that I would incur an additional charge $60-the site made NO MENTION of this. So I pay the money (I'm at $120 for a basic membership now) and tell the lady I need a jump...LONG STORY SHORT- THE DRIVER DIDN'T CONTACT ME UNTIL 11:11AM 5HRS & 43MINS LATER ! Worst service EVER!

Don’t ever sign up for AAA! The services they offer are cheaper and faster through your vehicle insurance provider, and AAA likes to harass their former members via nearly daily emails even though you’ve been promised that you won’t receive any more emails from them. When you call in, they will transfer you repeatedly and never help you. Save your time, money, and sanity by NEVER SIGNING UP WITH AAA IN THE FIRST PLACE!

As of this minute my daughter is stranded with our car in Charlotte. It’s taken 4-1/2 hours to get someone to look at the battery which I know is new. If the battery is fine then they have to submit a tow request which could be 1-5 hours. Last year it took 5-1/2 hours to have my car towed after being notified every hour it would be an hour. Unacceptable. I don’t know if this is common in the rest of the USA No more AAA for me.

I called AAA for assistance with a flat tire. AAA dispatched a company called ***. The driver lost my wheel lock and lug nut lock. Called AAA back and they provided number to *** saying it was the driver's personal phone. And the driver said he left the items on the ground. I returned to the location & of course, nothing was there. When I informed AAA, I was told a lost item report would be submitted and someone would contact me. No one contacted me, so I called Snoork and began a long back & forth. *** asked me to get an estimate from the dealership. I did & followed up with AAA. Explaining no one from AAA had contacted me and I would like AAA to expedite process with Snoork. Since AAA was responsible for sending outside contractor. Again I was told someone would follow up with me. I called Snoork back & explained again I could not remove tires off my vehicle & needed the issue resolved. I called AAA back & again said no one called me & was told someone would definitely call me. After repeated calls to Snoork and AAA. Snoork reimbursed me without any assistance from AAA. I am thoroughly disappointed in the lack of customer *** AAA had in the matter. I will be discontinuing my membership & not recommending AAA. I would prefer to leave no stars, but it was not an option.

I wish we could leave a lower review. We have been working with AAA Carolinas for an incident that was caused by there driver. This has been going on for almost two months now. The adjuster can never be reached. Does not answer email, does not answer phone and does not respond to emails. When she does, its very vague and yet another excuse as to why nothing has moved forward. My driver has attempted to call multiple times to provide a witness statement, as it is needed by us and the 3 other people that were hit, and still no answer. At this point, we have had an estimate of $30,000 in repairs, $50,000+ is loss revenue, lost payroll wages, and hotel fees that I'm sure we will never see. This has been the absolute worst experience with a company we have ever dealt with. The worst customer *** and horrible professionalism. What's horrible is, we are not a customer of AAA, but they have certainly ruined a future customer. As a small company we are always looking for better insurance both for personal and business, I will never even bother and will continue to shy people away from AAA. It is appalling at how they are handling this situation. We have yet to hear anything and have yet to get an answer. DO NOT use this company. Ever. If you are ever in an accident with someone insured by them, immediately grab a lawyer.

Worst customer service EVER! I sat on hold for a combined time of over an hour on 9/18/22 as I first waited on a tow truck (that finally arrived over 5 hours after I created a ticket to request a tow) and then waited to hear if the tow truck had even picked up my car and delivered it to the mechanic as promised. This is absolutely unacceptable. I was already highly stressed to be left stranded on a rural road in the heat for hours, but then to be sick with worry that my car was even located and towed as requested made for a horrible day. I began the day waiting for the tow truck but was then informed over 2 hours later that I could leave the vehicle and get another ride as they were "running behind". Thank goodness I had someone an hour away who could come pick me up, but the whole point of paying for AAA each year is to give me peace of mind when traveling. This is the second time I have put in a tow request and been horribly disappointed (the first time was two weeks ago when the tow truck NEVER EVEN ARRIVED). I submitted a complaint to AAA after the first mishap and have never even been contacted. Are they under new management or something? I have been a customer for 7 years and never experienced such awful customer service. Most definitely NOT renewing my Plus membership for myself and my daughter this year and will be telling everyone I know about these experiences.

All I needed was someone to pump up my tire so I could drive it myself to a place where I could pull out the nail and plug my tire. The initial call was at 6:30. I finally saw a countdown clock that promised an arrival time of 7:51.At 7:58 I called back, bypassed the prompts to use the internet link, and waited on hold for a long time for an agent.When she finally picked up I told her I wanted an update on my request from an hour and a half earlier to pump up my tire.I was put on hold again and she said she was going to find out. Meanwhile, the lady whose yard I was parked in volunteered to take me to *** so we left. I bought a 12-volt compressor and more of the rubber strips to plug my tire. While in *** the agent finally came back and said my service truck would arrive in ***On the way back to the house to pump up my tire with my new compressor the service guy called to tell me hed be there in 6 minutes to change my tire. I told him I only wanted my tire pumped up but to never mind anyway as I was already on my way to do it myself.He said hed come anyway and I told him that no, 2 1/2 hours waiting for someone to put 32 pounds of air in my tire was ridiculous.Ive experienced bad service before, but this was the worst experience Ive had in a long time. Seriously reconsidering ever renewing.

We had a horrible experience with *** last night. We broke down on the side of a busy interstate a little after 9 p.m. I called *** and told the person our situation. She said we were flagged as a priority, and a tow truck would be there in an hour. The *** kept getting pushed back, until around 12:30 in the morning. We finally got the name and number of the towing service *** was using. My husband called; the man who answered did not know about our call for service. *** also listed the wrong description of our vehicle, which I had to call and correct. I also called to change the contact number to my husband's phone, so he could stay with the vehicle when my children and I were picked up. The *** rep I spoke with was rude and also never changed the number to my husband's cell number, although he said he did - and in fact, he yelled at me that he had told me he had updated the number. I kept forwarding the update texts to my husband, who was stranded in a dangerous location. *** never came; we eventually canceled the call (after midnight) when a friend was able to contact another towing company through a different roadside service; that tow came within an hour. *** was also sending someone (who was never sent; the man there said he didn't know about the dispatch) from a town that was far away instead of the town we were close to. I can't believe we have been paying for this service, thinking it would help us in just such a situation.

Waited for 4 1/2 hours for a tow. Called at 7 pm, was told a truck would be there in an hour. Never showed up. Kept getting the runaround from everyone I talked to who either acted like they didnt have any information or told me I would receive a call with the eta of the tow truck. Didnt get a call. Finally received a call but the tow truck never showed up again. Then when I called again they told me the tow truck driver told them my car had already been towed! They put me on hold repeatedly and once I heard them pick up and then immediately hang up. I am 71 years old and have been a member since ***. I rarely use the service but when I do I expect better than the incompetence I experienced. They finally told me *** would be there at 1:05 am. Then they called five times giving me 5 different times up to 2:30 am! I finally called *** directly and a very nice lady gave me the only courteous help I received that night. She said they had only received the ticket for the first time five minutes before I called her. She let me send her a photo of my card and ID and told me I could leave and they would tow the car without me there. (My brother came to get me. He had to help me urinate in the tall grass in the ditch where I was pulled over on I385.) So dont expect help from AAA when youre in a bad situation. Also if you pay for the tow yourself and file a request for reimbursement, they do not reimburse you for the total amount.

My mechanic of 25 years tested my AAA battery and my charging system and determined my battery was bad.Since it was a AAA warranty, I was jumped and I brought my car home. I called AAA the next morning. *** came to my house as a AAA tech. The tech was great, but he said the even though it only had a 50% charge after being charged by my mechanic, AAA would not replace it. This was the 2nd battery gone bad from AAA. I have entered a complaint with AAA and I'm awaiting their response. I charged that battery overnight and it never went above 55% charge. I called Interstate Battery ( the battery brand) and their tech said that indicates a bad battery, usually from age.That battery is less than a year old. I wonder how long it had been hauled around in *** truck.Prior to this, I had Stegalls tow my car to my mechanic for other service, because it would not start. That was a great experience.The battery service at home was not. The tech was great, but he said that my battery was not bad at a 50% charge. I find this disturbing. Who wants to depend on a battery only 50% good? Certainly not a 70 year old heart failure patient. I'm not real good at walking anymore.I researched and found AAA has a long history of denying battery replacement. I hate that *** follows those guide lines.I am a 38 year member of AAA and I can't get a bad battery replaced. Certainly not *** fault, but they were still point of contact for AAA and I still have a battery that will not charge over 55%.

My husband and I have been AAA members ( the premier top of the line ) since 1998. They used to be good with nice discounts, prompt at towing or whatever your needs...Not anymore, as we were stranded out in the heat ( 91 degrees )when our truck broke down few weeks ago. My husband called AAA, finally after about 15-20 minutes got a person on the phone. We was told only one person could ride in the truck with the tow truck driver, the other person would have to wait for someone to come pick them up. We waited for an hour no tow truck in sight. Its getting pretty hot by now. We are in our sixties and didnt like being stuck out in the heat. We called a local tow truck and they were right out there in less than 10 minutes. Knowing we would have to pay to be towed, but hey thats ok, its too hot being stuck here with a stranded vehicle. The driver not only towed our truck but was nice enough to bring us home out of the heat. We tried several times to call AAA back to cancel the need of the tow truck only to be hung up on and never being able to get through to a person. The lady from AAA called my husband back and found out we had already been towed. She told him that if we went on line to fill out a form and sent a copy of the cost for towing, we would get our money back. Right, today we get check in the mail for not quite half of the tow bill...We called and ask about that, they said well that is all we would get back for it. This company is not worth having This is not how to treat your loyal customers ! AAA renewal next month, I dont think so, No thanks

If I could give them negative stars I sure would. I have been waiting on a technician since Wednesday 5/4/2022 for a jump. No one arrived, called back Thursday 5/5/22, no one then a representative called me at 1:15 am Friday 5/6/22 after noticing that I was still waiting for assistance and I informed him that I still am in need of a jump since 5/4/22 and will be contacting a supervisor. Spoke with supervisor *** 5/6/22 on 3 calls and no one Again arrived. When I called back at 8:48 to get a status after being tired of waiting on this assistance that was scheduled to arrive at 8:30 pm to find out there was no one trained to come out for a simple jump. The representative stated the supervisor on duty, *** will be submitting an email to the Saturday supervisors *** and *** to inform to contact and have the technician out to assist at 8:00 am on Saturday 5/7/2022its 5/7/22 @ 8:44 am and I am typing this as well as being on hold for 41 minutes now with the Supervisor *** who stated no email or dispatch was submitted to her.4 days but I dont have a right to be upset; I hope every rep I have spoken with experience what I have had to endure for 4 days and see what it is like! Also each supervisor I spoken with have the nerve to speak or try to speak over me, acknowledge that theyre a supervisor and not reading from a script (thats a lie).but like I care; I was a *** Center Supervisor at one point until I chose to quit and moved on to something better but that is beside the fact that I am a battered consumer and nothing has been done to rectify the situation.

I'm very disappointed in AAA Help, they only assist with issues related to vehicle damage. I called AAA about my emergency brake not disengaging on my 2019 Sprinter Van and needed it towed to a service center. Note: I had to pay $10.00 extra because my plan didn't cover this tow, and still had to wait 4 days for the tow. When the driver arrived, he didn't seem to understand English well. Despite my attempts to explain the brake issue, he proceeded to tow the van incorrectly, resulting in damage. The van was leaning, sensor lights activated, and oil was leaking from the damaged oil pan, which cost $965.00 to replace. I sent the evidence to AAA Help as instructed. After months, AAA responded, denying my claim and directing me to contact the towing service. After 30 years with AAA and this being my first claim, I'm considering switching roadside assistance providers.

I have been a customer for 22 years and in that time have probably filed no more than 10 requests for help. There won't be a 23rd year. On July 30th I called at 1:00 to report that the battery that I bought from them a year ago was dead and I needed a jump start. I was told that a technician would arrive at my address in *** North Carolina at 1:43 and her name was ***. At 1:40 I receive a message saying that she would arrive at 1:54. At 2:05 I receive a message that the job has been completed yet amazingly I'm still standing in 100 heat leaning against a car with a dead battery that still won't start. I called AAA four more times and spoke to four different agents who gave me the excuse that dispatch was 20 minutes behind in their calls but I would receive a call when they were free. Finally after my fifth call I found an agent who would do her job and she contacted me with dispatch only to be told that they had to redo the entire request again and it would be 4:00 before anyone could reach me. At 3:20 I receive a text message informing me that a technician would not reach me until 4:42 which is almost 3 hours after they promised a technician would be there and close to 4 hours since I had initially called for a dead battery that I bought from them. For 22 years I have wasted my money paying premium dues just so I could be treated like this? There is no doubt in my mind that *** is going to h*** in a hand basket because companies stealing people's money and doing nothing to help them and not doing what they promise. Don't waste your money paying dues to this company like I have and I can promise you there will not be a 23rd year for me. And I'm sure the only comment I will get will be the crappy emails they send out trying to blame everyone else because they can't do what they promise.

I had used my 4 yearly calls however, I said I would pay for this call as I was stuck. My membership was essentially still good.On Wednesday, 4/21/2022 I drove my truck to a store to the curbside pickup. I am wheelchair bound, so that is why I used curbside pickup. After receiving the merchandise, I turned the key to start, and got clicking sounds. The truck would not start. At 6:46 PM I phoned *** North Carolina as I was in ***, . I was assured that I would get a start. They did not know when a start was going to come. I felt vulnerable as I am disabled anyway. I called the store at about 9 PM, and asked if they had someone who could jump start my diesel truck. Yes, thankfully there was a guy with a diesel just like mine. He got it started, and I drove home. *** never showed up. The next day, I called *** to come to my home / driveway where the truck was, and give me a start. I was told the battery was dead. I figured, ok. lets get a new battery. That cost $200.00 A couple of days later, I tried to start the truck, no luck. New battery had failed. I called the tow company I used NOT ***, and had them tow the truck to my mechanic to find out what was wrong. My mechanic said the NEW *** battery had failed. I said well, I trust you. Put 2 new batteries in (my truck takes 2 batteries), and make sure everything is ok. They said everything was ok, the new *** battery was at fault. I returned the bad new battery to ***, they assured me they would work on the battery. I also called the company that put the *** battery in, the ALERT company, they gave me the finest run-around I have ever had in my 79 years. I do not feel safe anymore with ***. I have the most expensive membership they offer because we used to travel all over the . We do not travel much any more. WHAT DO I WANT? FIRST: their acknowledgement that they never showed up on that Wednesday night. SECOND: a refund on their faulty battery.

On 8/22/22, our tire was punctured five times during lunch at a restaurant in an undisclosed location, leaving us unaware of the issue as we left the parking lot. The car became difficult to handle after a couple of blocks, forcing us to stop at a nearby business. We contacted AAA at 4:45 PM but provided the wrong address. With our phones nearly out of battery, communication was cut short. After a 45-minute wait and using the business's phone to correct the address, we were assured of ongoing assistance. Despite this, no help arrived by the promised time of 7:50 PM. After nearly four hours, including time spent in the dark, we resolved the situation ourselves with the help of a kind stranger at a pizza place. As an elderly individual with a disabled daughter, we hope AAA will honor their policy of reimbursement for self-sought assistance and not charge us for the unprovided tow service.

In 2017, I moved to *** and got AAA insurance because I had been a member of AAA in the past and assumed they were reputable. I requested full coverage, got a policy and was on my merry way. In November , I was in an accident classified as collision as I hit a pole while correcting to avoid another vehicle that stopped short on a wet road. Thankfully I was ok, but my car was not, so I submitted a claim. Next day, I received a call from a claims adjustor to inform me that my claim had been denied because I only had comprehensive coverage, which does not include collision. I was extremely distressed, and asked if there was anything AAA could do or at least provide me some guidance in terms of next steps. The adjustor told me no, and that if I had hit the car rather than the pole (endangering both my life and that of the other car) perhaps they could help me, which I found to be grossly inappropriate. In a subsequent call with another (more sympathetic, but still unhelpful agent) I again asked if there was anything AAA could do, only to be told no. In addition, I asked how much my rates would go up to add the necessary coverage. To my horror, they would more than double, in part due to the increased coverage, but also in part due to the loss, WHICH AAA DID NOT PAY FOR. The agent told me a manager would call me (they didnt). About two weeks later I got a new car and obtained insurance with a different company (including collision I learned my *** Again, I called AAA, this time to cancel. The representative asked why, I explained my situation, and she also said a manager would call (didnt happen) and that she hoped they could earn my business back someday. February 2022. After months of no notice I receive a final notice for about 27 dollars to be paid withing 10 days or Ill be sent to collections. Final would imply there had been some sort of prior notice(no) This morning I paid it and it also remined me to cancel my AAA auto-renewal and write this.

I have had multiple issues with AAA. And today topped it off. At 4:42 PM I called AAA for road side assistance as I pay for their membership and I'm a current member. The person on the phone said someone would be coming after long 21 minutes 59 seconds on the phone. We then waited and no one came. I then called AAA back at 5:19pm to find out from a differant AAA that service in ***, *** is not availible and that I would have to call for service myself. They didn't even give me an idea of whom I could call in this area. I'm a travel nurse and don't know the areas I travel well. So then I called Purdys Towing myself and had prompt service after doing things myself. AAA had said they would pay me back for whatever the *** was. I told them I would call them back so they could talk me through the online process. I called back at 6:22 after I had arrived home on my own dallar as well. So far AAA has done nothing but cause me extra time and frustrations. During this call I was transfered 2x and then on hold and call just cut out on their end. My phone had perfectly good service and was still connected to them after their line cut out. Then I called back again at 6:33pm and and got ahold of a AAA employee and she at first said she could only mail something to me to be reimbursed. Then changed her story after I told her, "What do I have to purchase a mailing PO Box to get reimbursed? I don't have an address here." She then said she would email me something so I can get reimbursed. AAA is a travel company.If your traveling out of state my home state of South Carolina. They are nothing more than a broken leg in shark infested water. No connection between AAA. If your in another state it seems you have to do all the foot work. Their automated phone service asked for my phone number and didn't even recognize me as a member. Their automated phone service asked for my member card # and still didn't recognize me as a member.I want my $170.40 reimbursed! and...

I called for roadside assistance for a battery on July 28,2021 at my residence. I was under warranty and the roadside technician stated it was low battery and he thought it was alternator issue. And it was no need to call AAA again about the issue I did not turn off the car drove it directly to Auto Zone and they did a battery check and stated that I needed a battery I purchased the battery $194.92. I called AAA customer service on that same day notifying them on what occurred and told them the roadside technician refused to replaced the battery because he thought it was an issue with alternator but the battery check stated stated it was low. The customer representative stated to me fill out form that was emailed and send battery invoice from Auto Zone she did not say get additional battery check and two days later I took the car to AAA Car Care Center on July 30,2021 and got a computer scan check and it was no alternator issue it was clearly the battery. I sent it the required paper work plus the AAA Car Care paperwork showing no alternator issues. My reimbursement was denied and I just received the letter via email Sept 7,2021 from AAA-Carolinas in Charlotte because I did not have Auto Zone battery check and I didn't go call AAA for battery which I was told they couldn't provide further assistance on July 28. Also I was not told about a battery check document until after I submitted the documents to AAA -Carolina plus Auto-zone stated they don't save that information.. Why couldn't you get this information from the original roadside AAA tech who came July 28 and stated it was nothing else he could do to resolve my issue. On Sep 22, 2021. I called AAA Carolinas Charlotte spoke with Kasey stated I had get a battery check document from auto zone and it was nothing AAA could do. I paid $194.82 at Auto Zone for a new battery . I was denied replacement of AAA battery that was under warranty with AAA . I called again on Sep 22 to AAA Charlotte this time I let the representative know my dissatisfaction and I was going to file a complaint on how I was treated about this issue and I asked for that corporate number and her name she stated to me this was corporate and stated why should I give you my name so you can trash talk my name I stated again what's your name she said Laura I told her I never stated that to her I wanted to file a complaint about my experience and about this issue this was never about Laura . Laura hung up on me. In spite of this horrible encounter on yesterday I called back to AAA Customer Relations Department and spoke to Crystal she apologize to me on what I experienced on Sep 22. I appreciate her compassion and kindness and she told me to file a complaint I asked for the roadside technician name she couldn't provide a name but provided the company name TowMark who originally came to my home on July 28th and advise me to call again to AAA Carolina to file a complaint and that's what I did. I spoke with Kasey again and told her about Laura statement to me about "trash talk"her name and I wanted to file a complaint a this ongoing issue of reimbursement she took the information and stated that her supervisor was going to call me tomorrow ,Sep 23 and that never happened . I'm retired military I don't have unnecessary money to give away I was promised a reimbursement if I showed the invoice plus I included more documents of not having a alternator problem this could all been avoided by one replacing my battery that was under warranty and when that didn't happen resolved my issue by reimbursing me the money for the battery I purchased at Auto Zone. I been a loyal AAA member since 2016 and you don't treat your customers in this type of manner. This review deserves a -negative star review.

I don't know why I am being charged extra money when I have AAA and I pay a monthly fee for it. I was not told on the phone how much money it would be On Sunday, February 7 I drove my car off the road kind of into a ditch and I called AAA to come get the car out. On the phone they told me everything will be fine and that they were sending someone out and then someone from the Gibsonville area texted me and wanted a picture so I sent a picture of the car. I was then called and told that I would have to pay for it and that the lady on the phone was so sorry even though she never told me how much I was going to have to pay. I said it was fine even though I was mad because I did not understand why I was paying if I have AAA, I have been under the impression that my monthly fee for AAA covers roadside assistance that I will need. I've been called back to complain and ask more questions because I was confused on why I was going to have to pay and then on the phone I was told it was going to be $250 and that they were told that I was told this information when I was not. I am frustrated because this is the second time I've had to pay for roadside assistance with AAA even though I'm a premium member and pay a monthly fee for the membership so I should not be having to pay anything out-of-pocket especially when it is a simple tow from a somewhat ditch to the street. I really was not given any other option because I was told that the toe was going to be free and I don't know how that works for any other towing companies so I had to pay over the phone $260 (10 dollars extra because I used a card). I would like for someone to reach out to me to explain to me how this makes sense because right now I want to cancel my AAA membership because every time I call them it's never free and I've never just truly getting roadside assistance.

We have been members for 7 years now. In that time, we have called to use your towing service 5 times. None of those calls resulted in a wait time of less than 2 hours. Recently my transmission overheated on the interstate. We called for a tow truck and no one ever showed up so we had a friend tow us home. We then called a tow truck to come pick the car up from the house to bring to the dealership. IT TOOK 2 DAYS FOR THE *** TO BE PICKED UP! Most recently, and the worst experience thus far was Friday July 15th. I was driving home from a baseball game with 3 children. I was an hour away from home and my engine overheated. I called *** for a tow and was told it would be there within an hour. I received a text message with a service number. The truck never showed up. I called again and they couldn't find the service call even though I had a message confirming it. They then called a second truck telling me it would be expedited since I had children and it was getting dark. Never showed again! At this point it was 11pm! I called back and their response was "I'm sorry, but there were never any trucks available and it'll be another 2-3 hours before one can get to you!" So here I am on the side of the road in the dark with three children at 11pm and you want me to wait another 2-3 hours for a truck. Completely unacceptable! I asked the dispatcher, if I hadn't called in were they planning on letting me know that a truck was never going to show up and she said no they wouldn't have ever called me! During this time a police officer pulled over and gave me the non-emergency number so I could call my own truck. I asked the *** dispatcher if I could get my own truck would I be reimbursed and she said I could try to. So after waiting 5 hours on the side of the road in the dark with 3 children and being told there were no trucks available, I called a local company and within 15 minutes a truck was there!

I have been a AAA member for many years, and have many of their insurance products.On October 19, we had a our one vehicle, the PT Cruiser, overheat, at Hwy. marker 322, on U.S. 74 west. We called AAA, and a driver was dispatched.We were not with the vehicle at the time of the tow, but this is not a claim regarding vandalism.I was towed to *** Automotive in Rockingham. The vehicle was picked up 3 days later, by my wife.She drove the vehicle locally for 2 weeks, but I did not notice anything odd, as a passenger, while with her, although it is mostly a 35 mph zone.We had to do some banking at SunTrust, and decided to go to *** on November 19th, at which time, I drove, and at highway speeds noticed the steering wheel wobbling hard.I also noticed some outer tire wear to the outside front tires, at the bank.On the return trip, we had a blowout in Monroe, and *** serviced the call, a ***, to install the temporary spare. The flat had the steel belt visible, all of that in less than 100 miles.We took it to *** in Rockingham, and were told that both tie rod ends were heavily damaged, and had to be replaced. This vehicle had no collision damage, and towing damage is the only explanation.The tires were all Hankook all-season radials, and had minimal wear prior.I do not mind the tires, as so much, as someone hooking the vehicle or securing it it a truck, on moving parts.The guy that runs Reliable, here in Rockingham, I have seen do so many ridiculous things.This summer, his wife driving their SUV for weeks with a headlight out. One of their tow trucks at the Chinese buffet parked in the fire lane, and starting to eat with chopsticks, while turning out onto Business 74.*** himself, in the company pickup. left turned in front of me west on Mill St., onto Church St., south, with a load of lumber hanging 4+ feet out of the back of the truck, with no red flag or securing of the load.

I was a paying member of AAA Carolinas. On December 20, I accidentally locked myself and my phone out of my car in a parking lot. Using the phone inside a store, I called AAA at approximately 5 pm. I explicitly told the agent that my phone was in the car and I could not receive calls. The agent told me that someone would be there in *** minutes.After 50 minutes had passed, I went back in the store and called again. This time, I was told that someone would be there in *** minutes.At 6:30, I went back in the store and called AAA for a third time. This time, I was told that the driver had already been to the parking lot and tried calling me, only to turn around and leave when no one answered the phone.At this point, I became extremely angry, as I had CLEARLY told them that I did not have access to my phone.When all was said and done, it was 7 pm before I was able to get help getting into my car. I had to wait outside with my dog in the cold (35 degrees F) for nearly two hours. This is NOT what I paid for.When I checked my phone, it showed FIVE missed calls from AAA or the driver. Again, I EXPLICITLY told the first agent that I did NOT have access to my phone. NO ONE should have tried calling me. That they did is a clear sign of negligence and/or incompetence on the part of the agent who took my call.I called AAA service that night to complain about what had happened and request a refund -- NOT a partial refund, but a refund for the ENTIRE year, the reason being that this poor quality service was NOT what I paid for and that AAA was clearly at fault.Instead of giving me a refund, they simply canceled my membership. A few days later, I received a partial refund for the remaining time left on my membership.I called Member Services on 1/3/22 to complain about this partial refund. I spoke to three different agents, with the last one promising me a callback from a supervisor within two days.Today is 1/13/22, and I still haven't heard back from them.

On December 31st, My son requested AAA towing service in Durham North Carolina. We have been AAA members since 2020 and have never encountered an issue like this before.My son called AAA at approximately 11 AM. He was told that he could not use the towing service because it was being picked up from the same place it was dropped off by AAA towing service. I was unfamiliar with this policy so I called myself when I spoke to a gentleman he had said because it was dropped off at that location it couldn't be towed from that location I asked him if I moved the car would I be able to use the service and he said yes. I wanted to make sure that once the car was moved from its location to a new location that it would be toad and I was reassured that it would be OK.When my son called to try to get it towed from the new location the same information was regurgitated to him that because it was at the location initially it cannot be towed.When I called AAA They attempted to tell me the same information that they told my son. I informed them that I had spoke with another individual that said as long as we moved it from that location it could be told.After speaking with someone about the situation I started being asked questions about where the new location was and where it was improximity to the initial the initial location it was at.I explained to the woman that I was speaking with that the proximity was never brought up when I spoke with the gentleman how far it was from the initial location was not a concernThat was brought to my attention. The only thing that was brought up was the fact that it needed to be in a different location in that did occur and AAA continued to refuse service to my son.AAA also brought up that it was not considered an emergency but what I consider an emergency and what they consider an emergency may be 2 different things. I had to pay for a tow myself out of my own pocket which should not have been the case because I have towing service.

I am putting in this request to file a damage complaint on my 2014 *** 328XI. On February 16th I put in a call requesting a battery replacement in my car from AAA. The technician came out to my home and proceeded to do the replacement, he finished the job and everything went on as normal. As time went-on, I noticed a banging sound coming from the back of my car, but had disregarded it as possible junk in my trunk. Well abruptly Monday evening on my home from work my car totally shut off in the middle of the road. Upon inspection the next day another AAA representative it was found that the wrong battery size battery was installed in my car as well as it not being properly mounted with a disconnected metal hing with no bolts indicating it wasnt mounted at any point. The stress that was caused from my battery shifting back and forth lead to my positive cable connected to the battery to snap. My car was disabled on the side of a busy intersection and I called several aaa representatives to get a tow and to no avail, I waited for over 4 hours to have to finally order tow from another company and pay 152 out of pocket. I have pictures- and receipts from the day of service, as well as, pictures showing that this was not the right size for my vehicle. The battery is still working, however, the cable connected to my car has snapped, and this is not the correct size for my vehicle. This whole thing has been very frustrating, as I have had to miss two days of work trying to get a solution to this. I still have not heard from my damage representative, and as time goes on this is becoming more and more expensive for me because of their error. I have never had a issue like this with them before but this experience has shifted dramatically my view of them as a reputable business. I also had to pay 42 dollars for another tow so I can begin the process of getting this repaired. My number is ***, please reach out with any questions as I hope to get this resolved soon.

On November 14th, around 5:10 pm I contacted *** to let them know that I had a flat tire. Online, the *** said 71 mins after I submitted the request so that would have been about 6:30 pm. I never heard anything from *** and I called and spoke with someone (named Familiar?) and she let me know that the *** person had to go to ***, *** to tow someone and wouldn't be able to get to me for another 2 hours. I told her I would have someone pick me up and be back at the location of the flat around that time to have the tire changed. The eta online was then changed to about 7:31 pm so we returned to the location around 7:20 pm. Nobody showed up or even contacted me so I had to call *** AGAIN around 7:45 pm. I spoke with *** (I think was his name) this time and he put me on hold for *** mins. When he got back on the phone, he apologized for the delay and I asked him what was going on. He let me know that the dispatcher for my area was NOT answering the phone so he couldn't get any details on the arrival of my technician to fix my flat. He then put me on hold again and I spoke with a dispatcher who let me know that the technician was now in Virginia dropping off a vehicle and would be to me in 30 mins. This was around 8:00 pm so we went back to the location of the flat tire to wait. It was 9:00 pm and we still had not heard from *** or had anyone show up for service. I returned home and called *** and they still could not tell me where the technician was. I cancelled the service because it has now been 4 hours and no one has done anything. I also recorded my conversation with the person on the phone. I asked her if I got someone to change the tire (besides ***) would *** reimburse me and she declined and said that *** could not do that (after she put me on hold twice and checked with her supervisor). She did cancel the service but this is ridiculous to pay an annual fee for a service that is NOT reliable and does not make efforts to communicate with it's customers.

I purchased a AAA membership on August 02, 2022, for $94.00. On October 23, 2022, my wife's car broke down. When she called AAA, we learned my membership had been canceled without our knowledge. We were told a letter had been sent, but we received none. After contacting AAA for an explanation and assistance, they offered no solution other than suggesting my wife's friend, who has cancer, purchase a new membership. We decided to take alternative actions for her safety. Upon inquiring with AAA Carolinas about the cancellation, I was told a refund had been issued to my credit card, less a $10 non-refundable fee, which I had not been informed about previously.

The issue we have with AAA Carolinas is a cancellation of our membership for using the services fully, after being a member since 1995. We had been great customers of AAA since 1995 (24 years). We were canceled in 2019. Upon further research we have found what seems to be a common practice of AAA Carolinas. We were canceled for what they call our membership as ( being used excessively or falling outside the terms and conditions), keep in mind this is the first time we have used the limit of services for the year, in fact we had seldom used them to the point we didn't realize there was a limited amount of uses per year. Also we have never been refunded anything in the 20+ years when we did not use our limit for the year. Upon further review we have found a number of complaints speaking of the same issue that we are complaining of, with the same form letter response from AAA. Their form letter below: AAA Carolinas Response "AAA Carolinas has always been committed to delivering the highest quality emergency roadside service (ERS) experience at a fair price to our 2.2 million members. As part of this commitment, we regularly review all memberships to ensure that ERS usage falls within the established standards. Our review of these memberships determined that their road service usage was significantly disproportionate during recent years to that of other members. This disproportionate usage threatens to hinder our ability to deliver quality service at reasonable rates to all other members in their time of need." I would like to know how many customers are canceled when they haven't used their services for what we're paying AAA Carolinas for , it appears to me as long as you don't use what you're paying for your ok but as soon as you do you're canceled. This seems to be poor business practices by this company. Also, this is a predatory practice that should be investigated. I also read that someone had to complain to the Attorney General's office pertaining to their issue with AAA.

Please, I do not want to deal with unhelpful member services again. I've spoken with them multiple times. I want to speak with a regional manager overseeing the area. I've asked for contact details but got no help. The customer service representative tried to contact the manager's superior, but they were on vacation. I was offered a free annual membership after considering cancellation, which I accepted. However, I still requested to speak with a regional manager to no avail. My car was damaged during a roadside assistance incident on 6/24/22, and although the towing service acknowledged the damage, it's still being repaired at Caliber body shop, involving my insurance, GEICO. This has been a frustrating experience, just for a tire change. I've been a loyal customer for years and felt disrespected. I insist on a regional manager's intervention. The tow truck driver from the incident mishandled the tire change, causing damage to my car. Despite his assurances, the damage was evident the next day, and additional issues were found by another shop. My car is still not fixed, and GEICO is now assisting me.

Reimbursement claim was falsely denied, they decided to accept it after a call, but would not refund full amount, even tho it was a driver error. My partner got stuck in a ditch. We called AAA to add him to the policy so he could get service, as I had a 2 month old and no carseat to get to the vehicle at 2am on 12/18. He was added and a service request was put out. The contracted AAA driver took 2 hours to get to the location. Upon arrival, he did not have the correct truck. He did not try to call another covered driver, but instead called the State Highway Patrol. The SHP decided to call a secondary towing company, in which we had no say in what so ever. We were told we would get a full reimbursement for the wench out, which was $125. I filed the claim, and never heard a response back. I called on 1/15 asking about it and was informed it was falsely denied for "member not with vehicle", which the member was, it was my partner. When I called to remove him from the policy, I asked to make sure it wouldn't mess anything up with the claim and was told it wouldn't. The call on 1/15 with the supervisor, I was informed that she was "giving me a favor" for approving the claim, still claiming no member was present. I told her that we had absolutely no choice in the matter and that this whole ordeal is a scam that has cost me $75 in the end because of their incompetent contracted drivers. This is the second time the driver came unprepared to assist me this year. The first time I reported a possible dead battery as my car wouldn't start, and the driver didn't bring jumper cables. I am being held responsible for there contracted drivers inability to come with the required equipment, and then calling a completely different company that isn't covered by AAA and making us foot the bill. It absolutely is a scam and the supervisor I spoke to also told me that my claim WOULD NOT be escalated any further, giving me no other options to speak to her supervisor about my treatment from her. She was extremely rude, did not listen to me, continued giving false information, and refused my ability to take my complaint elsewhere. I just want my full reimbursement of $125, as I had absolutely no say in the matter of how things transpired, as the first driver immediately called the State Highway Patrol, and did not give us any other options.

Company charged me dues automatically when I did not agree to auto pay. I have always received renewal bills in the mail. Company charged me dues automatically when I did not agree to auto pay. I have always received renewal bills in the mail so I could decide whether I wished to renew or not. I always call in my to renewal payments. I renewed in 2019 over the phone and not online so I think the last rep in 2019 set me up on auto renewal. I did receive renewal requests in the mail but decided that I did not wish to renew this year. On 9/15 AAA took out $100 from my account without my authorization. I called only to be told that I authorized it in 2019 when I set my account up online. I told the lady I did not renew online, I did it over the phone and that I did not set it to auto renew. She argued that I did. I told her that was not right and I wish to cancel the account and have the money refunded immediately. She told me it would take 5-7 business days. She had to send a request to their account dept and they would process the refund and that would take 1-2 business days. Then they would send the refund to my bank and depends on how long the bank would take. I told her to get a manager on the phone and she said she would have to have a manager call me back. She would put in the refund request. After I got off the phone with her (Jessica) I checked on AAA member website to see if my account was set on auto pay as well as if it had any payment information (my bank account information) listed. The website did not either auto pay set on my account nor did it have any bank account info listed. I waited awhile and called back to verify that the refund had be put in. It was. A AAA Supervisor (Enas) called me back and she could not explain that why my account was not set on auto pay on their website nor why my bank account info was not listed. I told her that it was pretty strange if I was on auto pay why neither my bank account info or auto pay was listed. I told her that her company had taken money from my account fraudulently and she argued that was not the case. I told her that they took the money without my authorization in one day and that I have to wait 5-7 business days for them to put it back in my account. I told her that they need to update their manual process of sending a request to their accounting department so refunds could be done in real time. I told her that I expected that the refund would be done sooner than 5-7 business days. That was the end of the call.

I am legally separated, my ex was removed from this account. I just called AAA to have him removed again. Also remove *** from my name again. I am being billed for 2 people on this account and my ex was removed,***, as a member. I go a renewal letter with his name on it today and he is still on my plus account and I was being charged $124 to renew for 2ppl. Please separate him from my account and put a note on my account that he is not to call in and do a joint renewal. He is not an extra member on my account any longer. Also, there website does not allow you to remove an extra member. You cannot say if you are a MS. Miss, or ***. now. They need to fix this. He was deleted last year when they had he old website. NOW there website does not offer this option and you have to call customer service to get our information update. I refreshed my screen 3 times while the lady Alice was making changes to my account that I should have been able to make myself. This is the 2nd time this has been updated and corrected. 1. Put Ms. in front of my first name 2. Remove***, Sr (ex husband to be) from benefits as a guest member on my account. He should not be able to get a discounted price. The primary member pays $89.00 and the 2nd person 1/2 of that. 3. The account is due to renew on May 30th, he should not be allowed to call in and pay for a renewal, discuss my information . 4. He must be told to get his own membership, he cannot pay a guest membership price, let him set up his own membership. 5. He does not live at my apartment 6. We sold the home,*** 7. Do not allow him to add his name back to my account and lie that we are still together, we are not. 8. Do not allow him to renew for the both of us, I dropped him from the account May last year, 2019, August and again April . In this day and age technology is not that hard. 9. When changes to the account have been made, members by the office, members should be able to refresh their membership screen, if they are on the phone with the office, so changes can take place in real time. That's another reason why I am filing a complaint. I cannot trust that this will be taken care of without writing in to the Complaintsboard.com. 10. Add a button to remove a guest member . The primary person should always have that privilege. It is not comfortable calling in and discussing my personal business especially after all that he has put me through. Im grateful to be alive and able to raise my son in peace. Thank God. Thank you, *** (not *** on the card please) 4/23 Attachment of account snapshot

Took Vehicle in for diagnostics. Vehicle would not drive properly afterwards. Independent garage found damage to suspension system caused lift. Damage to two front air bags noted that caused compressor to freeze up. Car was driven to shop with NO PROBLEMS or difficulty. They were slow to return vehicle then did so without explanation. I could not drive the vehicle and called them back and they said it needed to warm up that is why it took so long to return it. I returned and they made efforts that failed saying that they didn't have the tools and then called a tow truck. I declined and went to the dealer who stated damage had occurred. I got a second opinion who explained that improper alignment on the hoist led to damaging the air bags and subsequently compressor. He wrote the information on his letterhead and suggesting AAA should reimburse. I informed AAA and the store manager was to check with the regional manager and call me back. She never did. Next I called and complained and received a case number and then the regional manager called the same night. She stated she was in touch with the garage and he denied what was written. I told her I was doubtful and she claimed to have a tape that she would let me listen to. I suggested a conference call so that I could hear for myself. She next called saying that the garage refused to confer but she had spoken with him the second time and would call later with the recorded conversation that they were not responsible. This did not occur but I agreed to send her copies of the repair parts and labor which amounted to $1300.00. The next day I received an email from the rep (Ms B) stating that the complete repair team and manager said they had no responsibility, she the manager had researched the functioning of my vehicle and they would contribute $100 towards a repair! 1-The vehicle came there without any suspension problem. 2-It is highly unlikely for TWO air bags to fail at once. 3-There was no evidence of wear and tear but rather DAMAGE in the report. 4-They called for a tow truck at no charge. 5-The description of what has happened to my vehicle mechanically is inaccurate. 6-The rep did not inspect the vehicle. 7-The rep has been dishonest on several occasions. 8-The write up done by them referencing inspection NEVER notes suspension issues rather they speak of brakes. This report was sent post inspection. 9-Suspension problems make the vehicle undrivable and CANNOT go UNNOTICED! They would have encountered difficulty driving the vehicle into the shop. 10-They were in denial mode from the time I immediately returned with questions to present. 11-AAA needs to be liable for their errors, no one should have to incur an additional expense of repairs due to the errors caused by AAA.

Jennings Tow Service sent by AAA Carolinas lost tow cover and broke tow hook screw inside the bumper. Friday, February 28 after 7am, I needed my car to be towed. After several hours the truck arrived. The driver was very agitated because the dispatcher sent him to Richland Fashion Mall on Forest Drive instead of Sunset Drive. I requested that he tow the car to my home. I did not follow him. I was away from my home the whole day, but on Saturday or Sunday, I noticed that the bumper tow cover was not in place, so I call AAA Carolinas. They, in turn, called Jennings towing. The tow service told AAA that the cover was inside the car on the floor. I made a thorough search inside the car but no tow cover. Incidentally, the keys were in the seat. I found that very odd. If the driver elected not to return the tow cover where it is supposed to be, on the bumper, why, then, would he not have simply lay keys and the bumper cover together. The keys were in plain sight but the bumper tow cover was no where to be found. The following Monday, March 2, friends dropped me off at my home. And they walked over to the car and the first thing that he said was, "Oh, they broke off the screw in the bumper!" Again, I called AAA to inform them of that issue also. Although I file a complaint with AAA Carolinas about the damage, they did nothing to resolve it. They simply gave me the number to Jennings tow service and told me to tell them. I called Jennings 4 or 5 times per week. They would not return my calls. I noticed on my caller ID for my home phone that I had two calls from Frank Quinn of Jennings, 3/5 @ 9:18am and 3/6 @ 1:59pm. The second time Mr. Quinn left a voice message to call him back because he wanted to resolve the issue. I call constantly, but he never returned my call. To my surprise, I received a letter from AAA dated 3/16 to call them about this situation. I called but they simply told me to all Jennings towing and take up the matter with them. I called Jennings many times, they would not return my calls. To my utter shock, I received an email from Jennings on 3/19 stating that the driver put the tow cover on the floor of the car and he said they called many times and left 4 to 6 voicemails. Of course, that is not true. I also received another letter dated 3/19 from AAA that began by saying, "Thank you for your patience while we conducted and completed our investigation into the damage complaint filed against TVCM Llc Jennings." They never looked at my car. Jennings never looked at my car, never even talked to me. In the letter from AAA, they said that they "could find no reasonable basis upon which to conclude that the service provided was the source of the damage". They never looked at my car. Jennings sent an email dated 3/19, AAA sent a letter dated 3/19. So it seems that the investigation was between Jennings and AAA, but they left me and my car out. Please find attached all corroborating documentation.

AAA provided terrible customer service, when assisting with the investigation on damage caused to my vehicle by one of their contractors. On June 24th I went outside to say goodbye to my sibling before taking them home. However, my car would not start. I tried for several minutes before i decided to contact AAA for assistance. At about 8:20 I received a phone call from Dependable Towing stating the driver was about 30 minutes away, but he arrived within 15 minutes. I spoke with the driver because he thought maybe my battery was dead, so he then hooked his machine up to my car. While he was doing this step, he stated I had some engine noise. Furthermore, i asked him what was the difference between the engine and the transmission, only because i was sure I had a rebuilt system. He then made a sarcastic comment, well you just answered your own question, and then never responded. I than stated well I am a surgical assistant I do not know which is why I asked you. After a few minutes of checking the battery and the car still cut off, he went on to back my car onto his truck rear first. I then watched him as he left my driveway. Fast forward, I go to pick my car up from the auto shop where it was delivered, and the back top trunk light panel is missing. I instantly became frustrated, so i went back into the shop to ask what took place. The manager came out and rolled their surveillance for me, so that i could see that the damage occurred before my car arrived to their shop. After viewing the surveillance i took screenshots of the video with the time stamp included. I than contacted AAA to inform them of the incident and the fact that my car did not have this damage before it left my home. They stated they would investigate and get back to me, but I would need to send pictures of the damage. After speaking with someone i pulled the pictures from my phone with the time stamp from the morning i was outside taking pictures of my siblings which thankfully caught the entire back of my vehicle. Upon gathering all pictures, I received a phone call from Dependable Towing. The guy asked what happened to my vehicle, at this point i instantly begun recording the conversation. He than stated "well i don't believe he could have done that much damage to your car, he said he did not even touch it and you were standing there when he pulled off". I rebuttled to the guy that yes i was standing there, and no it is not his job to automatically insinuate that his employee did not do any damage to my car. I informed the guy that it was his job to call me and request proof and then from that point forward make a determination. He then stated well i did not say i don't think he did it, I was just saying i do not think he could have done that much damage to your car without touching it. The manager then went on to say well ma'am just send me the pictures i can't approve the claim unless i have the pictures. I then collected the email and contact information. I sent all photos, the picture with time stamp on the day of and right before the towing company arrived, and the pictures and time stamp when it arrived to the shop. I then received a verbal recorded consent that because my sibling were in the picture it would not be used for anything outside of the claim. About 3 days went by and i did not hear anything. I reached out to Triple A, who than informed me that someone had reached out to me already stating the claim had been denied, and closed due to the contractor not finding themselves at fault. I stated i never received a call , and how so, if the lines are recorded? And they told me that the pictures were not enough, because the driver stated he did not touch my car. Triple A service told me i should reach out to their contractor for further assistance. After calling Dependable Towing on my recorded line knowing I would get nowhere, the manager stated "I denied the claim because he said he did not touch it, it is possible that the part was lose and could have flown off while he was driving". I was instantly furious and thought both AAA and Dependable Towing were very unprofessional.