Aaron Ford of Poway
Reviews and Complaints

We purchased a new bronco sport on June 24th, 2022, and traded in an older Explorer. Aaron, the dealer, was to clear the Explorer's loan, but as of July 25th, 2022, the bank still awaits payment. Despite repeated visits to Aaron, who claimed to have paid on July 18th and then mentioned sending a check on July 15th, the issue persists. We suspect Aaron's dealership lacks integrity. It's now July 25th, and the Explorer's loan remains unsettled. Failure to resolve by month's end may affect our credit.

The dealership didn't sell me the car at the price they advertised. The assistant manager was rude and insulting, and he got caught lying. They purposely took 5.5 hours to finish the sale, hoping I would cancel so they could sell it for more money. I ended up buying it for $36,787 instead of the advertised price of $35,000. I asked multiple times for the inspection report that they used to justify the price increase, but they refused to give it to me. I have proof of the advertised price. The manager tried to explain that "advertised" didn't mean the price shown on their website. He promised twice to sell it for $35,000 if they didn't spend any money on the inspection, but the next day we found out (I had a witness) that they didn't do any work, only the inspection - maybe. The whole purchase took two days, and the 5.5 hours were spent on the second day waiting for the paperwork to be completed.

On November 9th, I made an online order for a 2022 *** Bronco at Aaron Ford of Poway. The internet sales manager guided me through the process. I specifically requested the sound deadening headliner as part of my order (see attached). The manager then sent our order to *** without asking any more questions. On March 18th, 2022, we went to pick up our new vehicle. However, we noticed that the sound deadening headliner was missing. The dealership informed us that we would have to purchase it ourselves. It's important to note that if the order had been placed correctly, the headliner would have been a free option. But now, if we want it, we have to pay $409.99 plus a $30 installation fee. We've been in contact with the internet sales manager and service manager at Aaron Ford of Poway, but they haven't made any effort to resolve this issue. They also haven't responded to our inquiries. So, we're seeking assistance to resolve this problem and obtain the missing item from the dealership. My transaction tracking number is my vehicle VIN number:

On 10/23/22, Service and Maintenance Plans were bought with a new 2022 Mustang Mach-E from Aaron Ford of Poway. The cost of these plans was included in the financed amount through a credit provider. On 10/24/22, I called Finance to cancel the plans and was advised to wait a few days. By 11/3/22, I signed and emailed the cancellation form to the dealership. On 11/8/22, I followed up on the cancellation and got confirmation of receipt. After over 30 days, on 12/9/22, I inquired about the cancellation status and was told it would be checked. On 12/14/22, I contacted Finance again regarding my refund. The next day, I reached out to the Protect Administration Hot Line about my active service plans and emailed them the cancellation form. They processed the cancellation and confirmed a full refund of $7,755. On 12/16/22, Finance assured me the refund would be in my account by the next week. I followed up on 12/21/22 and 12/22/22, and was informed by the Protect Administration Hot Line that the refund had been issued to the dealership on 12/17/22. I requested a refund date from Finance on 12/23/22, and Aaron Ford of Poway responded they would find out the date. It seems Aaron Ford of Poway is delaying my refund, accruing daily interest. This is highly unfair!