ABCmouse.com / Age of Learning
Reviews and Complaints

My son really loved this site and so I signed up and paid some money. Then my son was bored and he did not want to continue using ABCmouse. But after that, few weeks passed and I noticed that they continued charging my card! I even called my bank and they confirmed that ABCmouse took my money. When I contacted the company and asked for a refund, they said that they never took my money and called me a liar. I told them that I have some proof, but they told that they don't care because they were innocent and never charged me. Liars! I even had to make a new credit card, because even after my messages the continued to steal my money!

I began my subscription to ABCmouse.com on 2/11/2014. The monthly subscription was taken out of until 5/11/2015. After this withdrawal I cancelled my subscription. There had been no activity by ABCmouse until 3/10/2016. Suddenly the monthly cost of $19.95 was taken from my account. 10 months after I cancelled! It is near impossible to get this resolved via phone. No one is willing to help or acknowledge why this has started up again. I want this subscription totally cancelled and I would love a refund of my $19.95.
I believe this is a scam. What a shame that they use a family's interest in helping their preschoolers as a way to rip people off. They need to be shamed

3 years ago I registered on the website www.abcmouse.com. I used it within 2 years and have paid for the subscription. However, I decided not to elongate the term and there was a problem with the entrance to my profile. But the company automatically continued subscription and they took money for it. I have already emailed them and asked to stop, but no response. I am not sure that it really helped.

I set up a free trial in September, and canceled it 3 days in. A month later they charged me. The only way to contact them that I could find initially was an email that no one responded to. I finally found the number for the parent company they gave me a number [protected] option 4. When I finally got a hold of some one they said that the process I described didn't sound like the process to cancel. Fortunately I had recorded the process, and showed them. After that they admitted they saw I had tried to cancel, and said they would issue a refund. When I mentioned how much it appeared they were disliked based on the reviews the agent said "I know, but I don't make the decisions". But he would pass on the fact that the apple app doesn't actually cancel the account. Even though it leads you to believe it is canceled. Which could be why they have some many complaints and charge backs.

This company makes it so difficult to cancel. Don't sign up! I emailed many times with cancelation requests, however their cancelation directions didn't provided accurate steps. I ended up paying for several months worths of subscription that we didn't use only because I couldn't figure out how to cancel.

I subscribed for the website www.abcmouse.com in order to get some points, but no one warned me that I would need to pay for it. They started to take money from my account. I noticed it only after 3 weeks, when they stole rather large sum from me. I tried to cancel it, but these scammers of course tried to avoid me. I just want to stop this crap and return all my money back. I need help and will be really great if someone punishes these dishonest people.

I cancelled my membership in December 2014. I was charged again that month. I then called the number provided on the website to confirm my cancellation. I received a notice today, May 26th 2015, that I was again charged. After reviewing my bank statements, I discovered that I have been charged every month since December. I called and spoke with a very disrespectful lady, who was refusing to assist me. I requested to speak to a supervisor. Once I was transferred, I spoke with "Tony". He viewed the account and repeated to me, " I don't see any activity in December through now, but can not return your money." After arguing with him about the ordeal and telling him that it is illegal to take money from someone's account without consent, he continued to tell me that he will not assist me, but for one time only, will refund two payments of $7.33. I asked multiple times for HIS supervisors name and contact people, but he denied my request. I then asked for his full name and contact number. Once AGAIN, "Tony" denied my request. He pretty much told me tough luck, they're keeping six months of payment even AFTER I cancelled my membership. ABCMOUSE. COM is a SCAM! They illegally STEAL money from people! NON PROFESSIONAL! Not to mention, REFUSING to give me the information I needed to prove myself! Seriously going viral over this! ABCMOUSE IS ASCAM AND THIEVES!

I signed up for the free 30 day trial period offered by ABCMouse. I signed up on March 29, 2015. I could not cancel before the first ten days. That time has passed and I want to cancel the 'free trial'! I downloaded it from the ITunes App Store and there is NO place to cancel! It is very frustrating when you follow their policy and they, ABCMouse, does NOT give you, the free trial user, a clear cut option to cancel! Can you help?

I had taken out the one month $.01 trial subscription for my granddaughter. Before the end of the trial period I had cancelled the subscription. When I noticed a charge on my paypal account that I couldn't identify it was them. They had charged membership charges for March, April, and May. I know that I hadn't been as vigilant as I should have been but when I called this morning they said that the account hadn't been accessed since the trial period ending. They also said that it showed that the account had had an attempt to cancel but didn't go though the system for some reason. Well first they weren't going to give me any refund, then they said they could give me a refund for April and May. Mainly paypal only gives you 45 days to contess the charges so they will only refund the two months. Make sure when you cancel you are really cancelled. Needless to say that I will be watching for my refund.
Hope the extra money they took gives them nothing but bad luck. The site itself was pretty marginal, that is the reason I cancelled it.

Company will not give any notification of upcoming charges. They will Not give any refunds back to consumers even a day after charges were made. When signing up I was never told that they would automatically charge me every year, I hardly used site on initial subscription, was shocked to see charges on my bank account when I thought my subscription was over.

Not what they advertise, it's not a productive or professional early learning internet program, and parents have to pay too much for their online services..