MindValley
Reviews and Complaints

I tried to contact customer support through the webpage, but I couldn't, links on support page are not active.

I am a Mindvalley member about 10 days, I am taking one of the courses The art of manifestation and almost at every video that I watching exactly when is in the middle of the meditation it stops and I can't start from where it stopped I have to go back at the program and restart the lesson from the beginning.

I am using my laptop Hp Victus and I am using Mindvalley through the webpage not the app.

I've been charged for months and I never signed up for there services Idk why im being charged for an account that is either nonexistent or inactive. I didnt see the charges til a couple weeks ago. 400$ or more has been taken from my account without my consent! I need to talk to an actual person from customer service but now their phone number is disconnected?! Sketchy...

Trying to contact customer service is impossible! Phone disconnected, chat doesn't answer questions, links on support page not working, how can I get a live person to speak with about my account?

Now, this draft is apparently not long enough, and I get a message that this will likely not be dealt with because I didn't say enough!

I want to speak with customer support about my account... Please.

I want to speak with customer support about my account... Please.

I purchased the yearly membership on 18.8.2023, and have proof from bank of a €344 charge by mindvalley, but I have no access to the membership, and no way to contact customer service because it is literally non existant! No emails or phone numbers, customer service is just automated bots, no where to send proof of payment! Last 4 digits of card 7215, email mandel.[protected]@gmail.com

After one year they pulled 299€ off my credit car again, without asking. That ia an insanw amount of money to just take off of credit card.

In the app it is imposible to check the status, date or cancel. I know as i tried many time but it just looks like it currwntly doea not work...

Quite shure the know about these and they decide it to leave it on anyway as it must be lots ofnoeople that they get money from.

I kjow ita not easy to convince people again after 1 year for that kindnof money but this is scamy...i went from evangelist to someone realy disapointed. Clerly Vishen is aware of rhis and lets it happen and i ammpaying for his lifestyle instead paying rent this month...

A Renewal Charge without Reminder

I have purchased a yearly subscription with Mindvalley and have not used it for months. This morning I received a notification on my phone that my credit card has been charged for 299 dollars renewal fee! I am not happy at all since there was no reminder email! In my experience of purchasing subscriptions with other established companies, I always received reminder emails in advance so I could decide whether I would continue or cancel my subscriptions. I’m very surprised because of how the company projects itself to be professional and offers excellent customer service to fail to send customer reminder emails. It makes me wonder the intention behind the business.

This is so unprofessional and I want my refund back!

I ordered MindValley on May 1 and canceled on May 14 when my calendar reminder went off. I realized I was never reimbursed for the $99 charge on May 2. I contacted them, and they said they need proof from an email they say they sent, but I never received. I'm wondering why I have to prove cancellation via documentation that came from them. I cancelled directly on their site.

I purchase a product from MindValley.com on 06/03/2023 and request my refund on 06/12/23. The product had a 15 day refund, however, the amount was not reversed. I contacted the company via whatsapp where an assistant confirmed that the refund had not yet been deposited and that a supervisor would be in touch. Yet again it's been a week and my problem still hasn't been resolved.

"Hi

I'm sitting in hospital with my mum when I get a text to warn me that Mindvalley has taken 2 x £358.80!... please see below text...

Now I hadn't been concerned prior to this as I had had an email telling me my subscription was due & then yesterday I received a notification that the correct amount I was expecting had been debited..."Photo of [protected]:27 alert that £282.24"Please please can someone refund the 2 x £358.80, as I need that credit card for bills whilst mum is in hospital.

I would be really grateful if you could do that asap.

Mum is having a very high risk surgery first thing in the morning, & I really want only good energy and thoughts at this time.

Thank you for your attention

Tracey"

In summary, expected £282 taken, then 2 lots of £358 taken with no authority or consent on my behalf, obviously an error.

I got a quick response basically saying 'we sent you an email, so no refund' completely missing the point that the last 2 payments taken were an error, as the £282 had already been taken (frontline worker discount). Now my mother is in the high dependency unit and I am having to call my only credit card company to tell them that I did not authorise these payments, because I didn't, and now I have no credit card should I need it. Please could someone sort refunding and cancelling the amounts. Also I would appreciate it if the Mindvalley member responsible for their flippant and non-thorough response be alerted to the fact that their response was inaccurate & extremely unhelpful especially when they knew what myself and my family are going through at this time - definitely not the high standard I have come to expect from Mindvalley. Many thanks

FRAUD ALERT: MINDVALLEY

Mindvally does DISHONEST business. They never paid me back after cancellation of the membership within the two week period as they promised.

I was charged $399 US on June 29, 2022 for a one year membership which I did not want and cancelled the probation period on time. The main reason why they did not refund me my money was because they told me that it was not enough just to cancel it. There were some other required steps to do.

In June 2022, Mindvalley had an advertisement on Youtube that highlighted how it was easy to cancel the subscription in just one step that they would not ask any additional questions. Just subscribe and see if you like it for 2 weeks. To me that was the key phrase “Easy to cancel. No question asked” . I subscribed, I tried, I did not like, I canceled. Plus I made a decision to go to study full time and had no time for Mindvalley videos.

They did not refund my money ALTHOUGH I DID CANCEL THE SERVICE ON TIME!

I was shocked. The Customer Support person gave me a case number and I did not hear back from them anymore.

I did not expect such treatment from a well known international educational company who teaches high values but treats people as a third world business.

I ended up paying $527 CAD for something I did not use. I wish I could get my money back and pay for one of the courses towards my program in college instead of wasting my money on Mindvalley.

As a lot of customers here, I have the feeling to have been robbed by Mindvalley. This is purely unacceptable and in regard to the number of complaints you should definitely change this behavior!
My yearly subscription was automatically renewed without ANY NOTICE.
I asked for a refund as soon as it happened yesterday. Thanks to come back to me ASAP and let me know when the full refund would be proceeded.

Original ad indicated that if not satisfied it would be a simple matter of clicking a simple key to cancel. Not so! I find the whole process complicated and designed to ensnare the customer in various ways to elicit additional money.

I entered into this transaction on 4-28-23. My credit card with the $399 charge was gleefully accepted.

For those of us not adept a navigating computer processes, this has been a nightmare for me. I want a refund and do not want to be charged for anything in the future!

My subscription renewed on 03/24/2023, $499.00

I wrote to customer service as soon as I realized on 03/25/2023

The response said that it is not a new purchase and I cannot get a refund. I was not aware of that.

In my opinion, Mindvally should honor the 3 day period from making a purchase, any purchase to refund.

I am forced to accept a purchase I did not want to make.

I found the refund email and it says: "Your Mindvalley subscription will be auto-renewed for the next year on 03/24/2023. Please know that we have significantly updated our product offering and a wide range of new tools are now available to you. Please visit home.mindvalley.com to learn what's new."

That's all. Nothing about not being able to get a refund after the auto renewal. The email went straight to my Promotions folder and I never saw it. I bring this up because in the response for the refund, it was mentioned, that I was disclosed that the renewal is not refundable.

In my opinion, this is not a good practice. $499 is not a small amout of money. A cancellation request made within one day should be honored.

Hi, this is the third time I have been asking for help since December 22/January 23.

I have tried to start the programs WAVES OF PLEASURE as well as SILVA ULTRAMIND and these are the screens I have gotten.I want to go at my own pace, I press start the program, I press 'go at your own pace' and I even have rebooted my computer and refreshed the page and the classes are still locked.

I am angry and frustrated because I have emailed you three times and this may be a technical problem' but my annual membership is totally being wasted and you as an organization have grown to the point of anonymous support.

Please fix the problem or I will find a way to publish on facebook, and although I love Mindvalley I am not getting the service I deserve.

My name is Tahel Alma Bairey' email [protected]@gmail.com

Please see photos attached