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I have much enjoyed using Mindvalley but I wasn't in a financial position to renew my membership so on the 25th of August I sent an email to [protected]@mindvalley.com asking to cancel the auto renew on my membership which was due to be renewed on the first of September as I couldn’t find out how to do it on your site. The article and other links which should have guided me were unavailable when I click on them. I stated that I am not currently in a financial position to renew my membership so it’s best to just cancel it until my finances improve.
I did not receive a reply.
On the 30th of August I received an email inviting me to re-join Mindvalley so I assumed the cancellation had been done.
On the 1st and then the 6th and the 8th of September Mindvalley attempted to take payment despite my cancellation. The card I used previously had been lost and no longer valid so all the payments attempts were unsuccessful.
On the 8th of September I emailed payments.[protected]@mindvalley.com stating the following:
Hello
It looks like you are still attempting to take payment for my membership despite the fact that I have already cancelled it.
Just thought I would let you know.
Kind regards
Olivia Seck
On the 8th I received what looked like an automated message from the Mindvalley Customer Support Team which did not acknowledge what I had said about cancelling my membership.
On the 10th of September another unsuccessful attempt was made to charge my card and on the 12th of September, somehow your system accessed my new card without my permission and charged me $478.80.
I found that out in the evening and I was very distraught. This large amount of money had come out of my monthly living budget and was needed to pay essential bills.
I contacted my bank and explained the situation, they told me to get in touch with Mindvalley. I emailed payments.[protected]@mindvalley.com last night explaining the situation and that I had cancelled my membership and needed this money back in my account asap.
This morning, to my dismay I received another generic message, not addressing at all my concerns. In the meantime I am nearly $500 down and very worried about what will happen to me if I am not able to pay my essential bills on time because of this.
I wanted to rejoin Mindvalley when I was able to afford it but now I am unsure that this is a safe option for me.
Desired outcome: I would like a full refund asap, and for MIndvalley to improve it's payment and communication system to prevent such upsetting errors to happen to customers.
