MindValley’s earns a 3.5-star rating from 84 reviews, showing that the majority of personal growth enthusiasts are satisfied with their educational content.
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debited credit card without my permission
I bought a $1 trial, creative visualisation from mindvalley. I tried for 4 days to access the program but each time I clicked on it I got the message _ We're sorry, but something went wrong. I sent their support team numerous emails requesting them to terminate my trail as there was no point paying for something that did not work. I got no response, instead they debitted my credit card without my authorisation, I have tried to contact them for a refund but no response. I believe MindValley is scam using peoples desire to improve themselves to get rich. If anyone knows how I can get them to refund me, please advise
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Janja and I’m from Mindvalley’s customer service team. I would like to extend my sincerest apologies for your negative experience!
In the last months, we have implemented additional reviews on our current processes and we are looking forward to addressing any pressing concerns that customers may encounter.
We appreciate you for bringing this issue to our attention. As a fast-evolving company, we are always looking for ways to better our service, and your feedback is an important part of that process.
We would like to get into contact with you and hopefully resolve this situation with a positive outcome. However, because this website is anonymous, we would need your information to effectively investigate further.
If you're willing to work with us in resolving this, please contact us by visiting our Help Centre here https://support.mindvalley.com/ and clicking on the Contact icon in the lower right corner. Please mention my name - Janja - while doing so and leave your email address.
Should you need help in the future as well, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
purchased quantum jumping online programme where no
I have made an online payment of 298$ for the online quantum jumping course by burt goldman . Astonishingly none of the online links have worked . i have sent more than4 mails since the last two days for the same issue with screenshots and none from the customer service had the courtesy to even reply. I have taken planned vacation just so i can complete this course, which offcourse is of little value if not available . Thinking this could have happened with a lot of people hence raising this issue .
The taster sessions for quantam jumping, should really go into the consequences, and the impact, safety for others is important.
twice billing - two receipts received but not refunding
I have online purchased, Burt Goldman's Enlightenment Academy course. According to the said web site first month is free, from second month for next five month US$ 29.99 will be charged. But for Second month Mindvalley charged me US$29.99 twice i.e. total US$ 59.98 for which system generated receipts were emailed to me one on 16 May 2013 having transaction ID- [protected] and 2nd on 17 May 2013 having transaction ID- [protected] for customer ID-2514467 and Invoice NO:-4596913. For which my bank statement have been debited by US$ 59.98. I have brought this matter to customer services of Mindvalley. They sent me Refund confirmation email on 21 May 2013 after lot of correspondence for USD 29.99 2013, which are till date not credited to my account (i.e. they charged me USD29.99 if USD 29.99 out of USD 59.98 get credited to my account). And further Mindvalley has blocked access to 2nd Month course material despite net charging of US$29.99. And they informed me about their inability to give access to it. And further they informed me that I will again be charged for 2nd month course material. Further Mindvalley customer support team asked me to email my bank account statement screenshot on further complaining by me. I have provided the pdf copy of my bank statement. But they are not responding to me now. since Mindvalley is cheating me. Kindly help me to get the full refund for USD 59.98 which they have already charged to me .
Kindly help me in the matter.
Regards,
Satish
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Following is the copy of two customer receipts emailed to me by Mindvalley
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First email receipt:-
===============
MindValley LC. Customer Receipt/Purchase Confirmation
Inbox - MindValley LC
May 16 (8 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 16-May-2013 7:37:08 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com
Second Email receipt copy:-
=====================
MindValley LC. Customer Receipt/Purchase Confirmation
Inbox - MindValley LC
May 17 (7 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 17-May-2013 7:31:36 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
refund
I purchased a product from MindValley.com. The product had a 365 day refund. The product was missrepresented so unsatisfactory to me. I applied for a refund withing the 1st week of purchasing it. I have Emailed, sent snail mail and left multiple voicemessages. No one will return a call or correspond with me, and, they had the nerve to fraudulently charge another $66 to my card this last month.
Read full review of MindValley and 19 commentsMindValley Reviews 0
Overview of MindValley complaint handling
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MindValley Contacts
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MindValley phone numbers+1 (888) 597-8384+1 (888) 597-8384Click up if you have successfully reached MindValley by calling +1 (888) 597-8384 phone number 0 0 users reported that they have successfully reached MindValley by calling +1 (888) 597-8384 phone number Click down if you have unsuccessfully reached MindValley by calling +1 (888) 597-8384 phone number 0 0 users reported that they have UNsuccessfully reached MindValley by calling +1 (888) 597-8384 phone number
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MindValley emailssabri@mindvalley.com100%Confidence score: 100%Supportdwow@mindvalley.com100%Confidence score: 100%Supportsupport@mindvalley.com100%Confidence score: 100%Supportjason@mindvalley.com93%Confidence score: 93%daniela@mindvalley.com92%Confidence score: 92%kadi@mindvalley.com88%Confidence score: 88%
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MindValley address14525 SW Millikan Way Pmb 31545, Beaverton, Oregon, 97005-2343, United States
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MindValley social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 05, 2024 - View all MindValley contacts
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The same thing just happened to me. I was directed to request MindValley cancel my trial, so I tried emailing and messaging online. Today they went ahead and debited my account AFTER I requested they cancel my free trial. I found a customer service number, but it rings and rings, and the call is ended at the voicemail. This is outrageous. I demand a refund NOW.