MindValley
Reviews and Complaints

On March 11, 2023 I signed up to join a Master Class: Super Brain, taught by Jim Kwik. After a 5 minute sales pitch, I paid $399 on a credit card, using my phone. The charge went through. Six days later I have spent considerably longer trying to access the course than a 20-30 minute class.

It seems I cannot access the course because I do not remember my old password from 2019 when I was last a member of the mindvalley community.

I get a message that they have sent an email to reset the password, but it is not in any of my email folders.

I have tried again and again to access the course. It is unfortunate. I was looking forward to learning from an excellent instructor. I am so frustrated by trying to figure this out. When I click on support I don't get any help. If I cannot access this I will file a complaint with the Better Business Bureau and request a refund.

On January 6 2023, my subscription was to be automaticaly renewed. I have asked to not renew it and cancelled it.

The payment went through any way and I have been sending multiple e-mail to get my refund. I have not received any come back from them since.

I am exhausted in trying to get help.

Isabelle Levesque

[protected]@outlook.com

[protected]

January 27 I paid $548 Canadian for these courses. I was able to watch one video and when I came back the next day to watch more they ask me for payment yet again. I try to find out how can I sign in to my regular account and couldn’t. I tried to ask for help and I only get responses from a robot. I tried emailing and I get the same response. my payment does not show on my account so I cannot cancel and there is no help to be found. I want a refund.

Hi

My name is yosi wizman and I got Mindvalley up on my phone and started membership with the Apple Store but I am still being asked to purchase membership in order to join quests ,

I paid the second time and it’s still not working and asked me to pay agin , I would like a refund of one of the payments as well access to the quest .

My email is [protected]@gmail.com

Despite trying out the Mind Valley membership for $399 and canceling it within 10 days as I did not find it useful for my purpose, I've been sent on a merry go round trying to chase the refund which now the "manager has refused to approve" on no ground! Nothing but another click bait scam with flashy website and false promises.

This is what they replied with :

This is Martha again from Mindvalley. Thanks for your patience.

I am so sorry to let you know that the manager has not approved your refund.

If you have any feedback about this, feel free to leave it here so it gets to higher places and we will try to change this in the future: https://www.mindvalley.com/feedback

Wishing you a totally extraordinary day ahead filled with joy and love.

Hi,

I purchased the above product from Mindvalley on January 10th 2023.

On the same day I also received an email from Mindvalley saying ‘Your account has now been updated with the latest program you have signed up for.’

The email instructions were; Login to your account using your email: [protected]@btinternet.com. Below is a ‘log in here’ button. Which I duly clicked upon.

The landing page gives no instructions on how to obtain the product I purchased. Instead, the landing page is full of adverts enticing one to spend more money.

Unsatisfied, as there was no explanation whatsoever on how to obtain the purchased goods, I decided to contact customer support.

Unfortunately customer support requires me to hold a Mindvalley membership before I can effectively communicate. This is effectively telling me that I have to pay a subscription before I can resolve my issue.

Since then I have tried countless times to obtain the product I purchased in good faith from this company. Every avenue I’ve tried takes me back to a page asking me to spend more money.

I spent hours exploring different ways to get support from Mindvalley without subscribing to a membership program, but have never found a way of doing this successfully.

I subsequently received an email from Mindvalley (under the Evercoach banner) asking for feedback on the program that I have yet to receive. The email was sent on Tuesday 17th January.

My response to the customer feedback questionnaire was pretty scathing. It expressed my frustration at the difficulty of obtaining the product and trying to get some meaningful dialogue going.

Sine then I heard nothing. No response or acknowledgment of the problem.

its been so complicated and not able to do it... can you cancel my subscription and refund my money... I will sing up latter since i am sick at the moment and not able to do the program and there is no assistance, the web is too complicated for me and it been 3 days and not able to do even one lesson.. Please cancel my subscription. Mahdi M. Najmi.. [protected] [protected]@hotmail.com. I want to cancel before the 15 days period to get my money back.. thank you..

Hello . I’m writing on behalf of my mother who is suffering with dementia. I am in charge of her finances. She bought the course and never really used it and doesn’t remember signing up for automatic renewal. The bank was charged and this will overdraft my mother’s account. I am requesting a refund and cancellation of the course . My mom is physically sick with worry right now . Please honor my request. Thank you .

Hello MindValley

I signed up for MindValley two years running. Following the first year, I was reminded by email that renewal was due and I was able to easily contact someone to discuss the payment -

this year, the renew occurred automatically -

Please help.

I was expecting a renewal email and I am simply aghast at having been charged without my knowing.

I have had a difficult time navigating the site- following the advice for refund simply kept me looping back on myself - and

I have not received a response form the IM option.

To whom do I speak please regarding my financial circumstances and inability to afford another year -

With Thanks

Kara

This company is the biggest scam and disappointment I've ever come across in my life.

On the 2nd of December, I watched a masterclass that was very promising. Under the masterclass, they were advertising a deal; yearly all access membership for $199. I went ahead and ordered it. I've put in all my details and when proceeded with checkout, I've been faced with an error message saying that "my card was declined, try again". I knew I had enough money on my account so I made 3 more attempts at paying. The error message kept popping up so I decided to look at my bank account, see if there's a hold up there..

Luckily, I was using my account that I keep separately for online purchases. I had a total of $225.67 prior to my attempt to purchase the membership. I was shocked to see that Mindvalley took off ALL of the $225.67! I'm guessing it's just sheer luck that I had so little money in that account, because they brought my balance down to exactly 0.00. When they were only authorised to take $199! Had I had thousands in there, would you have taken it all?!?!

And after all this, I still don't have access to a single course, an account, an invoice.. NOTHING! I emailed, whatsapped and iMessaged them immediately. I've got an automated reply on each 3 platforms saying that they will get back to me within 24 hrs. This was 3 days ago, still no one has gotten back to me. Insanely disappointed.

Looking at the reviews here and on trust pilot, this company is a massive scam and they are stealing people's money shamelessly. It's wild that such horrible people can hide behind such and uplifting agenda as it is in Mindvalley's advertisement. Avoid at all cost.

I paid $399 for a year of Mindvalley membership on 11/14/2022. They offered an automatic refund within 15 days if I wanted to cancel, “just by clicking a button”.

On 11/28/2022, I decided to cancel my membership, and I received a confirmation email. Their billing page says “Status: Cancelled”, but instead of giving me a refund, it just says “Access to the Subscription Until: 14 Nov 2023.”

I contacted the company via iMessage on 11/30/2022. I went through their menu and asked to speak to a human. I got a response that my request had been received and their team would be in touch with me within 24 hours. I sent 3 messages over the next 3 days.

As of 12/4/2022, I still have not received a refund nor have I had any contact from their customer service.

I purchased an online course from Mindvalley called "Beyond Seeking" by Ken Wilber and I should have had lifetime access, but I no longer have access to it. Other courses including one that I paid for also disappeared, but after some investigation, they found the one I paid for and gave me access.

The company claim that they do not have a course of that name. They asked me to confirm how I paid for it. I explained that I purchased it in 2015 so I don't remember how I paid for it seven years ago, but if they could confirm an email address, I could send them the emails I have from Mindvalley proving it. They never responded.

Please see the attached evidence, I have more if you require it. Only you have the power to help me so would it be possible to help me, please?

I purchased the programs after watching an intriguing advertisement about the content being offered. When I processed the purchase through the offer link, I was informed that there was a 15 day refund policy, which I could initiate with a simple "one click".

I immediately obtained my credentials and started going through the program, signed up for an orientation session (as I recall, no availability for few days) and familiarized myself with the material and learning format.

Over a period of ~12 hours, I spent ~5 hours reviewing different sections, watching videos and reading the material pertinent to each step reviewed. It was at that point that I realized the content and structure were not completely congruent with my way of operating and it was not going to be something I could see myself enduring for any period of time.

As a result of those findings, I followed the cancellation process, according to their instructions and received the cancellation email shortly thereafter, so I never gave it much more thought.

When I checked my credit card statement a week or so later, I noticed that the credits for $199 and $399 charges had not been refunded. At that time I started the chat to speak with someone about the refund. I went through both options on trying to get a solution for the refund, 1) directly in the chat and 2) the option to have a human give me a call back within 24 hours. Neither resulted in a resolution and I never received a call back.

Since then I have spent several hours over the course of a week on the phone, getting placed on hold, being cut off repeatedly after waiting as much as 15 minutes and never getting through to speak to anyone in support or any other department in the company.

The same MindValley 15 Day Refund with one Click offers still come up regularly in ads on my computer, yet they don't appear to be honoring their promise.

Regards,

RC

Texas

PD I have sent emails to several addresses including [protected]@mindvalley.com, but until now I have received no response.

On May 8th I received a communication/offer from Mindvalley to test their platform, and if I was not satisfied I could ask for "Safe, instant refund, it´s one click refund" as they claim - as per communication bellow.

The courses and platform didnt match my expectations there for I cancelled the program after just ten days.

Result: I was involutanry charged for one year of program USD 236.81. and after 2 months waiting my refund today on the customer support the enhanted me saying that I need to cancel de subscription and make a further process to refund the money. The tied the refund process to the 15-days considering that I have canceled my subscription within the period.

At the end seems that Mindavalleys business is to create click bait strategy to exploit peoples money.

I considered that I canceled the test period within the 15-days therefore I want my money back... On the cancelation process as well on the buying process was never mentioned two-step cancelation/refund.

Hello, I bought product on June 12th and cancelled on June 14th, after reviewing the program briefly, it was not for me. However, I bought all 3 programs.

Super brain $399

Mind valley - $500 and

book - $299

Juana Mendoza

[protected]

[protected]@gmail.com

My name is Sherry, and I had a membership subscription with Mindvalley, of which was not allowing me to cancel in 15 days of the charge nor to any notice was delivered of its charges. Since the pending charge appeared, the subscription has been cancelled now.

I am writing this complain in regards with a payment taken from the credit card without notification.

In March 2021, I have subscribed for Mindvalley membership, furthermore without any notification, like my subscription is due for renewal, your organisation taken from the credit card $499 the fee for membership.

I did checked my charges on Monday and saw the charge authorization on Saturday pending to the account. I did not receive notification or clearly advised and I was not aware.

This is not acceptable, I request my full refund of $499 back into my credit card as I was not satisfied with the quality and do not wish to continue being part of this program.

any annual subscription should have to inform the payer about any future payment.

I have other subscriptions and I get notifications for their renewal.

My email address is [protected]@yahoo.com, and I am looking forward to hearing from you.

Best,

Sherry Williams

I subscribed to mindvalley 3

Months ago and decided to cancel a month later. I have been billed twice after that at $99 each month after having prof on my phone I canceled the subscription on my phone.

Their way of presenting the membership is not wat they promise at time of purshase

I have requested many times true various contacts a full refund for months now without a replay

Description: Goods or Services

Invoice Number INV02184677

Customer ID A01939504

Billing Information

Paul Bogaars

[protected]@verizon.net Shipping Information

Total: $482.79 (USD)

Payment Information

Date/Time: 23-Dec-2021 4:27:34 PST

Transaction ID: [protected]

Payment Method: MasterCard xxxx9909

Transaction Type: Purchase

Auth Code: 855656

Please see all details of my purshase in the attachments

Thank you for youre assistance in this mater

Paul

signed up. paid my money. $99 per month. can't access a single class.

tried to get a refund, and billing has not billing record for me!

my paypal account has been clearly charged.

at this point i just want my money back.

Hi,

My name is Stella and I have a membership subscription with Mindvalley, which I have cancelled now.

I am writing this complain in regards with a payment taken from the credit card without notification.

In March 2021, I have subscribed for Mindvalley membership, furthermore without any notification, like my subscription is due for renewal, your organisation taken from the credit card $499 the fee for membership.

As I am a student and to bussie to check my credit card, but I do verify all my emails regularly, however when I did checked today 06/05/22 the statement, I have noticed a payment taken from your organisation which I was not aware of.

This is not acceptable, I do request my full refund of $499 back into my credit card as I do not wish or have the desire to continue being part of this program.

I do believe for any annual subscription you do have to inform the payer about any future payment.

I do have other subscription and I do get notify for any due renewal.

My email address is [protected]@yahoo.com, and I am looking forward to hearing from you.

Best regards,

Stella Dobrescu