Abt
Reviews and Complaints

I gotta say, I had a pretty great experience with Abt. I was looking to upgrade my kitchen and needed some new appliances, so I decided to give them a try. Let me tell you, from the moment I clicked "purchase" on their website, everything went super smoothly.

First off, their customer service is top-notch. I had a few questions before I made my purchase, and their online chat was super helpful. They answered all my questions and made me feel confident in my decision. Then, after I made my purchase, they kept me updated every step of the way. I got emails and phone calls letting me know when my items were shipped and when they would arrive. And on the day of delivery, they even sent me automated text messages to let me know when my delivery was on its way. It was so easy!

Now, I will admit that I'm not the best at spelling and grammar, so I did notice a few errors in their emails and texts. But honestly, it didn't bother me at all. I could still understand what they were saying, and that's all that really matters, right?

Anyway, I was really impressed with the quality of the products I received. I had done some research beforehand, and Abt had some of the best prices for the brands I was looking for. And let me tell you, the products themselves did not disappoint. They were exactly what I was looking for, and they work great.

All in all, I would definitely recommend Abt to anyone looking for new appliances. Their customer service is amazing, their prices are great, and their products are top-notch. I'm so glad I chose them for my kitchen upgrade!

I gotta say, Abt is not the best company out there. I had a real bad experience with them when I returned a microwave that was busted. I sent it back and even got confirmation from UPS that the store signed for it, but now Monica and Kal are saying they never got it. It's been like three whole months and they still won't give me my money back! And to top it off, they're both super rude on the phone. Monica even yelled at me and hung up on me more than once, which is just not cool. And Kal, who's supposed to be the big boss, is a real piece of work. He knows they got the microwave back, but he still won't give me my money and just told me "it's your problem!" Like, what kind of customer service is that? Abt really needs to get rid of these two and stop letting them treat people like garbage.

Yo, I gotta update my review on Abt. They really came through for me and fixed a mistake they made. Like, I've never had a seller on the interwebs actually reach out to me and make things right. But Abt's staff did just that and even shipped out the item I was after pronto. So, I'm bumping up my rating to 5 stars. And even though I left my original review up, I gotta say that Abt's customer service is top-notch. Like, they went above and beyond what I expected. It's like having a local store, but online. So, if you're looking for a solid seller, I'd definitely suggest giving Abt a try.

Now, let me tell you about my original experience. I was looking for a product and saw that Abt had it listed for sale. The website said it was in stock, and I even double-checked with their live chat to make sure. So, I went ahead and ordered it right away. But then, my order got put in backordered status. And then, they hit me with the news that they never actually had the product in the first place. Talk about a major bummer, right?

But, like I said, Abt's customer service team really stepped up and made things right. And that's what counts in my book. So, even though I had a rough start with them, I'm willing to give them another shot. And I think you should too.

The peeps at Abt were pretty cool. We copped a Kitchen Aid side by side with a bottom freezer. We had to call the service dudes 3 times in the first 6 months for the ice maker, and they ended up replacing it. It's all good now, but sometimes I gotta manually dump the ice. Then, about 6 months later, the unit leaked water all over our kitchen oak floors and warped the wood. The service guys came out and found that a little rubber valve had melted closed, causing the water to drain wrong. The dude said they knew about this issue for a hot minute, but Kitchen Aid or Abt never told us. I was like, "What's up with that?" and he didn't know. I had to file a claim with Abt, who sent me to Kitchen Aid, and now I'm jumping through hoops. I suggest you get an extended warranty, fam. I'm giving them two stars because they didn't hit us up about the problem.

ABT's online ordering system needs some serious improvement. It can be a frustrating and time-consuming experience. I recently purchased a gift for someone and had it shipped to a different address. However, ABT's fraud system automatically cancelled my order and marked it as fraudulent. I received an email notifying me of the cancellation and was instructed to call their customer service line. Unfortunately, when I called, I was sent straight to voicemail. To make matters worse, the item I had purchased as a gift had sold out by the time I was able to get in touch with someone at ABT.

It seems like a simple solution to this problem would be to call the customer to confirm the order instead of automatically cancelling it. I understand that fraud prevention is important, but this is basic customer service. It's frustrating to have to jump through hoops to get an order processed, especially when it's a gift for someone else.

Overall, I was extremely disappointed with my experience with ABT. As a first-time customer, I had high hopes for this retailer, but they fell short. I hope that they can improve their online ordering system and customer service in the future. Until then, I will be taking my business elsewhere.

I'm pretty ticked off with Abt. I've been having trouble with my ice machine for my subzero fridge, and it's been a real pain in the butt. The valve needs to be replaced, but twice now they've sent the wrong part. So now I'm stuck waiting for them to reorder the right one, and it's been over two and a half months since this whole thing started.

It's not just the wait that's getting to me, it's the fact that their technicians keep showing up with the wrong parts. We've had to go out and buy our own ice, and take time off work to be there when they come out. It's a real hassle.

I asked if they could do something to make up for all the trouble we've been through, like give us a gift card or some kind of credit. But nope, they don't do that. I even asked to speak to a manager about it, but they just gave me the same answer.

Honestly, I'm pretty let down. I used to really like Abt, but now it seems like they don't care about their customers once they've made a sale.

I gotta say, I was pretty darn happy with the service we got from Abt. We were on the hunt for a new cooktop, and when we found the one we wanted on their website, they gave us all the deets on when it would ship with UPS. But here's the thing - I knew I wouldn't be around to sign for it when it was supposed to arrive. So I hit up their customer service chat feature, and before I knew it, someone was emailing and calling me to figure out a new delivery time that worked for me. And they got it done by the next day!

But then, wouldn't you know it, UPS went and messed things up. They didn't deliver it when they said they would. But Abt didn't let that slide - they went to bat for us and made sure that cooktop got to us the very next day. And let me tell you, it was in tip-top shape when it arrived.

Now, I don't know about you, but it seems like every appliance these days is hard to come by. But Abt had plenty of options available, even when I checked out Lowe's and Home Depot. Those guys were telling me it would be six months before they could get me what I wanted! But Abt had it in stock and ready to ship within just two days.

All in all, I'm a pretty satisfied customer. Abt really went the extra mile for us, and their customer service was fast and thorough. And let's not forget - they had the goods when nobody else did.

I recently updated my kitchen and decided to purchase all my appliances from ABT. I was excited to have high-end appliances such as a refrigerator, built-in oven stove top, oven range, microwave, and dishwasher. However, my excitement quickly turned into disappointment when I had to replace my refrigerator not once, but twice within a year. To make matters worse, my Thermador oven stopped working after I used the self-clean option. I had to call a technician to replace the motherboard, but unfortunately, they left without fixing the oven. Now, I have to wait for at least another week before someone else can come out to fix it.

I spoke to two customer service representatives and a technician, and they all advised me not to use the self-clean mode on the oven because "this sort of thing happens." I was shocked and disappointed that a sales rep would sell me an oven with a faulty self-clean mode. I expected better from ABT.

Unfortunately, this is not an isolated incident. My mother had a similar experience with her washing machine, having to replace it three times in one month. This is unacceptable and appalling.

I have heard poor feedback about ABT in the past year, but now I have experienced it firsthand. I am extremely disappointed and will never purchase another item from ABT again.

I've been buying my appliances from Abt for a good 30 years now. I've never had a problem with any of the appliances I've purchased from them, including my subzero refrigerator. However, 13 years ago, I bought two dishwashers from them for a total of $3000. Unfortunately, they never worked well. I had to call Abt's service people multiple times, but they told me that this was how modern dishwashers worked since there were no longer phosphates in the dishwasher detergent. So, I just used them as dish racks.

Recently, I had my kitchen redone, and the dishwashers had to be removed temporarily. The contractor who was working on my kitchen told me that the dishwashers had been installed improperly. The contractor's plumber reinstalled them, and it was a miracle - they worked! I had several conversations with the store's general manager, but he said that it was too long since the installation, and I had no photographic proof for what I said. Eventually, he agreed to reimburse me for the cost of the installation, which was $300, but he wanted to pay me with an Abt gift card, which I refused. I had asked for the cost of the reinstallation, which was about $700, but the manager refused.

After being a loyal customer and spending tens of thousands of dollars at Abt, I will never go back. They do not stand behind their work, and that's just not acceptable. I'm disappointed that they wouldn't take responsibility for their mistake, especially since I've been a loyal customer for so long. I understand that mistakes happen, but it's how a company handles those mistakes that really matters. Unfortunately, Abt didn't handle this situation well, and I can't trust them anymore.

We bought a fancy Frigidaire fridge from Abt in January 2021. We even got the extended warranty, thinking we were being smart. But boy, were we wrong. Within a few months, we started having all sorts of problems with the fridge. The worst part is that the fridge is actually working like a freezer! All of our food that should be refrigerated is frozen solid. We've had to throw away so much food, it's ridiculous. And that's not all. The icemaker doesn't work, and the motor is so loud, it sounds like a jet engine taking off in our kitchen.

We've had technicians come out to look at the fridge multiple times, but they never have the right part to fix the problem. Or they order the wrong part and have to come back another day. It's been months and we still don't have a working fridge. We first reported the issues in December, but it's almost the end of May and we're still waiting for a fix. We've had enough. We've asked Abt to replace the fridge, but apparently there's some strict process with Frigidaire where they have to try to fix it first. It's a total lemon, but we're stuck with it until Frigidaire decides to replace it.

Abt is supposed to be the biggest appliance retailer in the US, with billions of dollars in revenue. You'd think they'd have some clout with Frigidaire and be able to help us out. But nope, their hands are tied. They won't do anything to help us. It's a load of BS. If they were a decent company, they'd take the fridge back, donate it to charity, and give us a new one ASAP. But no, they won't do anything.

So, if you're thinking of buying anything made by Frigidaire, don't. And if you're thinking of buying from Abt, make sure you ask them what they'll do if you have problems with your purchase. Get the extended warranty and make sure they know you won't put up with any nonsense. And if they don't help you, call your state's Consumer Protection Bureau and report them. That's what we're going to do next.

So, I ordered this appliance from Abt and it was supposed to be delivered to my place. But guess what? It ended up at some random address! I was so mad, like seriously, how hard is it to get the right address? I contacted Abt to fix the issue, but they were no help at all. They just kept giving me the runaround and wouldn't take responsibility for their mistake.

To make matters worse, the appliance was left outside in the rain, just sitting there on someone else's property. Can you believe it? I mean, who does that? It's like they don't even care about their customers or the products they sell.

Overall, I would not recommend Abt to anyone. Their customer service is terrible and they clearly don't know how to handle deliveries properly. Save yourself the hassle and go somewhere else.

I recently had a not-so-great experience with Abt. I ordered an item from their website and unfortunately, it arrived broken. The packaging was not up to par and the item was not protected enough during shipping. I was disappointed to say the least.

To make matters worse, I had to package up the broken item and return it via UPS. This was a hassle and took up more of my time than I would have liked. I couldn't help but wonder why I couldn't just take a photo of the broken item and send it to customer service. It would have been much easier and less time-consuming.

Now, I am waiting for a replacement item to arrive. If it arrives broken again, I will be requesting a credit. I don't want to deal with the hassle of returning another broken item. It's just not worth it.

Despite the lower price of the item on Abt's website, I am considering buying the same item locally. The higher price is sometimes worth it to avoid the aggravation of dealing with broken items and returns.

Overall, I was disappointed with my experience with Abt. I hope they can improve their packaging and shipping methods in the future to avoid similar issues.

The customer service at ABT is not helpful at all, they just tell me to buy a new one. It's frustrating because I don't have the money to buy a new one and I feel like I wasted my money on these air conditioners.

I also had an issue with a refrigerator I purchased from ABT. It stopped working after only a few months and I had to wait weeks for a technician to come out and fix it. The technician was nice and fixed the issue, but it was a hassle to deal with.

Overall, I am disappointed with my experiences at ABT. I expected better quality products and customer service for the amount of money I spent. I would not recommend purchasing from ABT if you want reliable products and good customer service.

So, I was trying to get a line of credit from Abt and they said no. I mean, it's not the end of the world, but what really got me was that they knocked my credit score down by 43 points! I did some research and found out that a hard credit check is only supposed to lower your score by 5 to 10 points, so what gives? I worked hard for 8 years to raise my score by 55 points, and they just wiped most of it out in a matter of minutes. It's just not right, you know? I don't think it's worth it to even bother with Abt if they're going to mess with your credit score like that. Smh.

I went to Abt (abt.com) to buy some stuff, and at first, they gave me what I asked for. But, I noticed that their sales team didn't have enough experience to ask me the right questions. So, I had to go back and exchange my items multiple times. It was frustrating, and they didn't seem happy with me. Eventually, I decided to return everything and go to a different store that specializes in HiFi. Maybe Abt has gotten too big, and they only care about selling a lot of stuff. It's a shame because I won't be going back there again.

I gotta say, I had a pretty bad experience with this company called ABT. They seem to be changing their name and address all the time, which is pretty sketchy if you ask me. I tried to buy something from them using my PayPal account, but they ended up scamming me and keeping my money. It's not just me either, I've heard from other people that they go by different names but most of them have ABT in them.

One thing that really bugs me is that they use other people's phone numbers and business names. Like, what's up with that? And every time I try to look them up to find my order, the site has a different address. It's like they're trying to hide from something.

I've tried calling their phone numbers, but no one ever answers. And when I try to fill out a customer service complaint, I can never finish it. It's like they don't want to hear from me or something.

Oh, and get this - if you type in their email, your phone will tell you that no such email exists. Like, what kind of company doesn't have a valid email address? It's just ridiculous.

Honestly, I was pretty foolish to trust this review site and ended up losing $174. It's just a shame that companies like ABT are out there scamming people. I wouldn't recommend them to anyone.