Bissell Homecare
Reviews and Complaints

So, I recently had an experience with Bissell that left me feeling pretty frustrated. I had just placed an order and realized that I had accidentally entered the wrong delivery address. I immediately tried to "catch" the order and change the address, but unfortunately, I was unsuccessful.

I decided to reach out to Bissell's customer service team for help. At first, I was connected with a robot who was programmed to answer all of my questions. While the robot was helpful in some ways, it wasn't able to help me change the delivery address on my order.

I then sent a text message to Bissell's customer service team, hoping to get some assistance. Unfortunately, the response I received was not what I was hoping for. The text message informed me that Bissell did not have the capability to change the address on an order that had already been placed.

Feeling frustrated, I was referred to the "corporate office" and put on hold for what felt like an eternity - 20 minutes! Eventually, I decided to hang up and try calling Bissell's customer service number listed on their website.

To my dismay, I received yet another text message instead of being connected with a live representative. After all of this, I now have a package that will be delivered to the wrong address in another state. The new homeowners will have to deal with returning the package, all because Bissell was unable to make a simple address change.

Overall, I was extremely disappointed with my experience with Bissell's customer service team. I have never dealt with such incompetence and lack of assistance. It's frustrating to think that a company as large as Bissell is unable to help their customers with such a simple request.

I recently purchased an upholstery spot cleaner from Bissell (bissell.com) and unfortunately, it failed to spray within just one year of use (Model ***G). I was quite disappointed and reached out to their product support team for assistance. They sent me a troubleshooting guide for low pressure spray, but unfortunately, this did not work. They then recommended that I take my machine to a Bissell service center, which was located a whopping 150 miles away from my home.

Feeling frustrated, I decided to give Bissell another chance and purchased a new spot cleaner (5207G). This time, I was extra careful to rinse out the spray nozzle after each use with clean water. However, to my dismay, the same exact failure happened again within a year. I reached out to Bissell's product support team once again, but unfortunately, they sent me the same guide which was not helpful at all. They then recommended that I take my machine to the same local service center that was 150 miles away from my home. When I asked if there was any other option, they offered me a measly 20% off my next purchase with "free shipping."

Needless to say, I was extremely disappointed with the product and the support that I received from Bissell. It's a shame that I had to go through all of this trouble just to get a working product. I will not be giving Bissell any more of my hard-earned money and I would not recommend their products to anyone. It's a shame that such a well-known brand has such poor quality control and customer support.

I gotta say, Bissell's local service centers for their vacuums are a total joke. And don't even get me started on their corporate headquarters in Grand Rapids, Michigan. Ravi Scharbaan, the Consumer Services Manager, never calls back. And Alison, the so-called "administrative assistant" to CEO Mark Bissell, just covers up all their screw-ups with a bunch of lame excuses.

Now, Mark Bissell himself signs his name to these "Thanks for buying our product" letters and talks about how his great-grandfather invented the darn thing. He even says they've got a "knowledgeable, dedicated Consumer Services department" that'll help you out if you ever have a problem. But let me tell you, that's a bunch of baloney. They don't stand behind their products at all.

So, my advice to you is to steer clear of Bissell. Their "warranties" aren't worth the paper they're printed on. Save yourself the headache and go with a different brand.

So, I called up Bissell's Customer Service the other day, on September 4th, 2021, around 7:30pm EST. I was hoping to get some answers about a vacuum I was thinking of buying. But let me tell you, the experience was not what I was expecting.

First off, the agent who answered the phone didn't even seem to know how to answer a phone properly. I could hear all sorts of noises in the background, like the phone being dropped or the agent bumping into things. It was pretty distracting, to say the least.

Finally, after what felt like forever, the agent introduced himself as Alex. But then he asked me for my first name, which I had to repeat twice. I mean, come on, how hard is it to hear someone's name over the phone?

Honestly, I'm not sure what was going on with Alex. Maybe he was asleep or under the influence of something. Either way, I didn't feel like I was talking to someone who knew what they were doing. So, I ended up hanging up on him.

Now, I'm not saying that I expected to talk to Cathy Bissell herself. But it would have been nice to talk to someone who was at least friendly and knew how to answer a phone properly. I mean, isn't that the least you can expect from a customer service representative?

All in all, I'm not sure if I'll go through with my purchase from Bissell. If their customer service is anything like what I experienced with Alex, I'm not sure I want to deal with them.

So, I got this dog, Shadow, back in May. He's a good boy, but he sheds like crazy. I mean, I vacuumed my living room rug a couple of times a week, but it seemed like his hair just kept getting more and more embedded in the fibers. It was starting to look pretty bad.

But then, I saw this Bissell "Clearview deluxe rewind pet" vacuum on sale at Lowe's. I checked out the info and some testimonials, and it seemed like a good bet. Plus, it was $40 off, so I figured I could always return it if it didn't work out.

Well, let me tell you, I won't be returning it. This thing really surprised me with how well it worked. After a few passes over the rug, I couldn't see ANY of Shadow's hair left behind. I was seriously impressed.

I don't know about Bissell's other products, but this one is a winner in my book. Thanks for helping me keep my rug looking good, Bissell!

I gotta say, if you're thinking about buying something from Bissell's website, I'd think twice. I made the mistake of buying the 2889F washer straight from their site and boy was I unlucky. The darn thing broke down after only 20 minutes of use because the belt wouldn't stay on. I've been on the phone with their customer service people multiple times, and they keep telling me they'll get back to me within 24 hours, but they never do. The third time I called, they said a manager would call me back, but that didn't happen either. All I've gotten since then are short emails telling me to fill out the return form. And get this, I have to pay for shipping AND I'm responsible for any damage or loss that might happen during transit. Plus, I have to send it back within 14 days of contacting them, but it takes 8-10 days just for shipping. It's like they're trying to make it impossible for me to return a faulty product. I really wish I had just gone to a store to buy this thing. I bet they would've taken care of me a lot better than this.

I recently purchased the BISSELL Crosswave Pet Pro All in One Wet Dry Vacuum Cleaner and Mop for Hard floors and Area Rugs, 2306 from Amazon. I already own a Bissell Carpet cleaner that I absolutely adore, so I thought this product would be just as good. Boy, was I wrong! This vac/mop clogs instantly and starts to smell like it's burning. Then it shuts off. It's been two months, and I'm too scared to use it again. They won't let me return it, and I feel like I got scammed by Bissell for $300! I'm so unhappy with them.

So, I called customer service, and they told me that this product is not for pets. How can you advertise a pet cleaning machine that's not for pets!? You said it was for egg on the floor. (Honestly, they did!) Anyone with dogs knows that there is never egg left on a floor! They farm out their customer service to some overseas company meant to soothe you, and in the end, they say, "you are [censored] outta luck sucker."

I got scammed by Bissell, and the bot keeps saying to call this number. Well, I did, and they offered me a free brush! Woohoo. What a piece of garbage. I want my money back, and I won't stop reporting on the terrible customer service until they do. So, it's this design that sucks. Feel free to credit me anytime you want, Bissell.

Overall, I am extremely disappointed with Bissell and their customer service. I feel like I wasted my hard-earned money on a product that doesn't work as advertised. The fact that they won't let me return it is just adding insult to injury. I would not recommend this product to anyone, especially if you have pets. It's a complete waste of money.

I gotta say, I had a pretty bad experience with Bissell. I bought not one, but two of their carpet cleaners and neither of them worked. I got the first one through Amazon and didn't open it until after the return window had closed because I was taking care of my sick mom. When I finally tried it out, it was a total dud. So I contacted Bissell and they said they'd send me a replacement. But guess what? The replacement didn't work either! And to make matters worse, it left a gross streak of dirty water and some weird rubber stuff on my carpet.

So I reached out to Bissell again and asked for a refund. But they wouldn't give me my money back! They said they'd give me a discount on a more expensive machine, but it was still gonna cost me a lot of money. And they offered to send me yet another cheap machine, but I didn't want to risk it not working again. Plus, they wanted me to send them documentation proving that the machine had damaged my carpet before they'd even consider giving me a refund. Like, come on, Bissell, I'm not a professional carpet cleaner! How am I supposed to do that?

I went back and forth with Bissell for months and they just kept offering me the same crappy options. So I finally filed a complaint with the Better Business Bureau. And you know what? Bissell still wouldn't give me my money back! They said I didn't buy the machine from them, so they weren't responsible. But like, they made the machine! Shouldn't they stand behind it?

Overall, I'm really disappointed with Bissell. Their customer service was terrible and they wouldn't even give me a refund for a product that didn't work. I wouldn't recommend buying anything from them.

Bissell ain't what it used to be, let me tell you. I've been a loyal customer for years, but after my recent experience, I won't be using their products again. I bought one of their carpet shampoo devices this summer, which had good ratings, but it only worked once. The second time I tried to use it, it wouldn't turn on. I've been calling customer service in the Philippines for months now, and it's been a nightmare. The customer service rep promised me twice that a supervisor would call me back, but it never happened. Finally, a supervisor named Pia did call me back, but not when she said she would. She told me that if I had the receipt or warranty, they could resolve the issue. I found the online warranty registration, but now Pia is saying that they can't help me because I registered the wrong product. But I used their form, which had the incorrect product listed! Now Pia wants the receipt, even though the warranty registration states that only a receipt is needed if purchased at a store. I bought the unit online, so I don't have a physical receipt. I've written to Pia several times expressing my frustration, but she hasn't been any help. I'm shocked at how Bissell has treated me as a customer.

Another issue is their out-of-U.S. customer service. It's hard for me to understand their representatives, and I don't think they understand me very well either. Bissell used to be a good company, but now they're just another example of a company that's lost its way. They should keep customer service in the U.S. and focus on providing better support to their customers. I wouldn't recommend buying their products. It's been a very frustrating experience.

I attached proof that I registered the carpet shampoo unit online on 8/18/2020 with the correct serial number. They have the serial number, so they know which product was sold. But now they're saying it's the wrong product because I didn't list it as a 1400W unit. The customer service person found every excuse not to replace the machine, even though the warranty document I posted clearly states that it's my proof of purchase. Bissell isn't following its own rules for honoring its products. As an attorney, I'm furious and I plan to take this matter further.

Conveniently YOU CANNOT POST TO THIS PAGE. The service from BISSELL is appalling. Robot vac just outside of warranty and making LOUD clunky sounds. Looks like it needs a brush cover which they don’t sell! Fast forward to the customer service response stating I should buy a NEW MACHINE as it’s outside of warranty WOW. My Dyson stick has lasted 6 years and counting. Products should last more than 12 months outside of warranty or not. Laughable and money scheme. Don’t buy - choose a provider who cares about value.

I bought a Bissell product but it didn't work. I had to talk to them for days to get them to pay for the shipping costs to return it. I had to keep following up to show that I had returned it to the depot. They said the tracking number on the email was hard to read - come on! I called them, sent a lot of emails, and had many conversations that didn't help at all. They just wanted to make it hard for me to get my refund. I don't recommend buying from Bissell. Their products are bad and their customer service is terrible.

I gotta say, the customer service at Bissell was pretty good. They were real nice and respectful, and I didn't feel like they were trying to screw me over or anything. I needed a new battery for my vacuum, and it was gonna cost me 75 bucks. But they gave me a 20% discount, which was pretty sweet.

Now, I've been using this vacuum for about 3 months now. I got it back in 2019 (I know, it feels like a lifetime ago). But I gotta be honest, I'm starting to think maybe I should have gone with a Dyson instead. Yeah, they're way more expensive, but maybe you get what you pay for, you know?

One thing that kinda bugs me is that Bissell isn't made in America. I'm not sure about Dyson, but it's something to think about. I'm definitely gonna take some time to rethink my next vacuum purchase.

I had a pretty bad experience with Bissell's website. I was trying to order the big green machine through PayPal and it was supposed to charge me four separate payments. But instead, it charged me for the full amount of 423 dollars plus two payments of 106 dollars each. That's two of the four payments that were supposed to be spread out over four weeks. I was pretty upset about this and decided to cancel the whole order. But when I contacted Bissell, they told me that it would take two weeks to give me a refund. Two weeks! That's a really long time to wait for a refund, especially when it was their mistake in the first place.

I'm not the only one who has had issues with their website. I've seen other reviews where people have been overcharged or had trouble getting refunds. So if you're thinking about ordering from their site, be very careful. Make sure you double-check everything before you hit that "buy" button.

I've opened a dispute with PayPal and my bank to try and get this sorted out. But it's been a real hassle and I wish I had just gone to a physical store instead. At least then I could have talked to someone in person and gotten things sorted out more quickly.

Overall, I would say that Bissell's website is not very user-friendly and can be a bit of a headache to deal with. If you're going to order from them, make sure you're prepared to deal with any issues that might come up. And if you can, try to go to a physical store instead. It might be a bit more of a hassle to get there, but at least you won't have to deal with any website issues.

I had to call Bissell customer service a few times because I needed screws for my vacuum cleaner. The first time I called, they told me they didn't have the screws. But then I called again and they said they did have them and would ship them to me. They told me to expect them in 7-10 business days.

Well, it's been over a month now and I still haven't received the screws. I called Bissell customer service again and they told me the screws were on back order. When I asked why they told me 7-10 days before, they gave me some lame excuse that didn't make any sense.

Honestly, I'm really disappointed with Bissell's customer service. They don't seem to care about their customers at all. I've never dealt with such unprofessional behavior from a business before. It's really frustrating because I need those screws to fix my vacuum cleaner.

I wouldn't recommend Bissell to anyone based on my experience with their customer service. It's just not worth the hassle.

I gotta say, I'm pretty disappointed with the customer service over at Bissell. I've been having some trouble with my Model 2156W, and it seems like nobody over there wants to help me out. The machine just up and quit on me shortly after the 1-year warranty expired, and when I called in to troubleshoot the issue, all they could suggest was to check my extension cord and try a different outlet. I mean, come on, I'm not a complete idiot. I've already tried those things.

To make matters worse, I've had to call in four times now, and twice my call has been cut off. It's like they don't even care about their customers. And to top it all off, they told me that there's no way to get to the motor without breaking open the plastic housing. What kind of design is that? It's like they don't want you to be able to fix it yourself.

I should mention that the machine has hardly been used. It's not like I was putting it through some heavy-duty work or anything. And yet, here I am, stuck with a broken machine and no help from the folks over at Bissell.

The kicker? They offered me a measly 20 percent off of another purchase since the warranty was up. Like, why would I even consider buying another one, even with a 50 percent discount? It's clear that they don't stand behind their products, and I'm not about to throw good money after bad.

Overall, I'd say that my experience with Bissell has been pretty disappointing. If you're looking for a company that cares about its customers and stands behind its products, you might want to look elsewhere.

I bought a Spinwave from Bissell's website in late December 2022. Since then, I've had to send several emails and make a few calls to their customer service, which is not very helpful. The machine worked well for about a month, but then it stopped dispensing cleaning solution in mop mode. On top of that, the front wheel keeps falling off, which is a major inconvenience.

I tried following the cleaning solution remedy described in the app twice, but it didn't work. And there was no mention of the front wheel issue in the app. It's frustrating to deal with a company that doesn't seem to care about their customers.

Honestly, I wouldn't recommend Bissell to anyone. They're the worst company I've ever dealt with. I'm so fed up with this Spinwave that I'm just going to throw it in the trash where it belongs. I should have gone with the iRobot 7+ combo in the first place. Bissell can go #$%themselves.

I recently got myself a Bissell vacuum cleaner from Walmart. I was excited to try it out and see how it would perform. Unfortunately, my experience with this vacuum has not been great. This is actually the second Bissell vacuum I have purchased, and it will be the last.

The vacuum worked well for the first few cleanings, but then it started to lose suction power. I couldn't figure out what was wrong, so I decided to contact the company for help. They suggested that I remove the plate and check the side hose for any blockages. To my surprise, I found that the hose was completely jammed with dirt and debris. No wonder the vacuum wasn't picking up anything!

What really frustrates me about this vacuum is the poor design. This is the second Bissell vacuum I have owned, and both of them have had the same issue with the side hose. It's ridiculous that the consumer has to clean out the tunnel of the side hose every few cleanings just to keep the vacuum working properly. I expected better from a brand like Bissell.

In my opinion, these cheaply made vacuums are not worth the money. If you're in the market for a vacuum cleaner, I would recommend looking for a more expensive model with better quality and design. Don't waste your time and money on a Bissell vacuum.

I gotta say, I'm pretty disappointed with the customer service over at Bissell. I mean, I get it, they're probably just doing their job, but it feels like they don't really care about helping me out. Every time I call, I get someone from the Philippines who just reads off a script. They don't seem to know anything about the products they're selling, which is frustrating when you're trying to get help with something.

I had an issue with one of their products where a part wouldn't connect correctly. I called them five times and finally got a new handle shipped to me. But guess what? It didn't work either. So I called them four more times and got another handle shipped. And you guessed it, that one didn't work either. When I called customer service again, they told me to do all kinds of ridiculous things that I had already tried multiple times. It was so frustrating.

In the end, I decided to return the item with the FedEx label they sent me. But now they're saying they have no record of the label or the returned shipment. And to top it all off, they're refusing to refund my money. I mean, come on, Bissell, what's the deal? I just want a product that works and some decent customer service to go along with it.

So, I recently got myself a Bissell vacuum and I gotta say, it's alright. It comes with a few disposable Swiffer Bissell Steamboost pads and a couple of washable microfiber pads. Now, let me tell you, those microfiber pads are not great. They just don't do the job as well as the disposable ones. But here's the kicker, you can't get refills for the disposable pads! What kind of nonsense is that? The only way to get more is to buy a $50 bundle that comes with the plastic bottom tray for the vac/mop and only 4 disposable pads. And get this, if you already have the vac/mop, you don't need another bottom tray! So basically, you're paying $50 for a useless piece of plastic and 4 disposable pads. And to make matters worse, you can't even use any other pads with the vac/mop. So, good luck with that. All in all, it's a decent vacuum, but the pad situation is a real bummer.

I recently purchased a Bissell Pet Hair Eraser in April, but due to my recent knee replacement, I was unable to use it until three weeks ago. However, upon using it for the first time, I noticed that a 2 inch wide area of the brush roller was not picking up any debris. I contacted customer service, and they informed me that I was supposed to take apart the entire vacuum for maintenance after every use. I mean, who does that? That's the most ridiculous thing I've ever heard! I've had a Shark vacuum for five years, and that thing was a beast. It never missed a spot. Unfortunately, Bissell won't take this piece of junk back, so I'm stuck with it. Needless to say, I will never be purchasing another overpriced and useless Bissell product again.

Purchased April 2021. Clogged hose replaced in Fall 2021. Hose clogged again in June 2022. Bissell refused to issue a refund due to purchase through 3rd party (Amazon). After initially being offered a replacement was asked to send the machine back for evaluation and testing. (I was concerned about future issues as I had the same problem twice in a year.) I was not informed by Lauren Harber in Customer Service that it would take 14 days AFTER receipt of return to hear anything. (According to her email on July 25 the team in Grand Rapids needed to take 14 business days to decide if it was a problem that was “fixable or replaceable.”)

I was also amazed to be told I had to find a box as well as arrange for a pick up to return the vacuum. While not terribly expensive, I still had to go to a UPS store to get a box and then call for a FedEx pickup.

This is the worst service I have had for a product in a long time. Will not be buying Bissell again. I just want my $325 back to I can buy a reliables vacuum to clean my home. I have been relying on an old ShpoVac for 3 weeks now; frankly, it is doing a better job than the piece of junk I bought from Bissell.

The first bissell I got about 7 months ago and around the 5th or 6th month, the suction stopped working, and soon after the vacuum would automatically shut off on its own. About 2 months ago I got the same exact one I got before and again it's doing the same thing my first one did. I keep a very clean house, I don't vacuum anything up I'm not supposed to, I keep it clean and empty out after every clean. I don't understand why this brand stops working properly, and I can't keep affording to keep buying new vacuums when this is the 2nd one in just under a yr. This will not be a product I will be buying again.

Thankyou, Ashley Chappell

I've only used this product 3 times. I just bought the product in January 2022. I bought this product online. It is March 12, 2022, and the suction stopped working. I was cleaning my furniture today on March 12, 2022. When I tried to suction the water up, it would not suction. I tried the troubleshooting tips. I unplugged from the wall. I checked for clogs and a proper seal. Nothing is clogged. Everything has a proper seal. The troubleshooting tips did not help. The machine will still not suck up the water. I vacuumed and am now running a fan to dry things out.

I purchased this hand vac and I cannot get it open to empty it. I have searched on-line in multiple places but cannot find a users guide or manual for this item. I found the lock/unlock symbol and have unlocked it, but there must be some other step because it won't open.

Hello! I purchase a little green bissell at walmart two weeks ago. The machine is leaking and leaving huge puddles wherever it is placed. We have screwed and tightened the pieces with no luck. The sucker also does not suck up much water and is leaving the furniture soaking wet. My husband and I are both very handy and know how to do most repairs in our home however this has us stumped. I think we have a digestive machine. It is the older version little bissel and we paid $99 for it at walmart.

Hi there. We ordered a bissell part for our carpet cleaner on the 20/11/21 and still we have heard nothing not even an email to say where the item is. Item was ordered on bissell website, order number is 4855. I have rang your department on a number of times and get a different story every time. Can someone from your department track this order and find out where this item is. Thanks carl.

He comprado 2 Botellas bissell Spot & Stain El día 4 de diciembre 2021 al sitio oficial Bissell. La entrega según el sitio web se hace de 3 a 5 días. En algunos días, estaremos en 2022 y aún no tengo mi pedido. Me he puesto un montón de veces en contacto con el servicio al cliente de Bissell, la dos primeras respuestas ha sido una desgracia y ahora ni se molestan a contestar. Ellos tienen mi dinero, no tengo el producto, genial! No aconsejo a nadie de comprar a esta empresa

My crosswave pet pro is not cleaning my floors.. it leaves dirt and streaks. I clean it completely and take it apart after each use. My floors are dark and show the streaks really bad. Today I had cleaned my floors and after a little while I got out my old swiffer and cleaned the floors.