Acai Berry review: Cancel order 822

I ordered a free trial of Acai Berry and was suppose to pay for the shipping.

I received two other products that I did not order and was charged $9.95 for Hoodiburst and 29.95 for Hoodiawater.

I would like a full refund.

I went through the same thing. I ordered a trial bottle of ACAi for $1.00 on 11/15/08. On 11/28/08 a totally different company cleaned out $89.90 totally unauthorized from my bank . I got the trace number and phone number from my bank statement and proceeded to call a number that played this dreadful music . But I hung in for twenty minutes and someone picked up. I told them if I didnt get my money back post haste I was notifying the FTC, filing a police report and having my Bank press charges. My finger was on the trigger. They cancelled the order and so far I am awaiting the refund. If it doesn't show up in a few days I am pulling the trigger.Be careful out there.

I didnt order this product. I am nnot even sure how they got my card information, b ut I am pissed vbecause this caused a payment problem.

I don't know the exact website used but the advertisement was for a free trial offer as long as I paid the shipping of $3.95. On 12/03/08 an unauthorized charge of $83.91 was put on my Visa debit card. When I called the number provided by my bank the I had to argue with the "customer service" person to provide the name of the business who then told me the charges resulted in not cancelling the free trial offer, I NEVER RECEIVED THE PRODUCT! She refused to credit the money back and wasn't concerned at all I had not received the product.

I'd like to know how to get my money back!

when you find out, let me know...This is terrible

I agreed to try the product for $3.95. I tried calling the 888 number to cancel (within the 10 days) and no one would answer so I proceeded to write a letter. I kept a copy of the letter. I was charged $89.31 after I cancelled the order. I have yet to receive the product that they billed me for. This is illegal and I will be filing a afidavit against them. I encourage you all to do the same. Go to your bank and they will file it for you. We need to band together to stop companies from doing this to consumers.

I RECENTLY ORDERED A FREE TRIAL OF THE ACAI BERRY PILLS AND JUST HAD TO PAY SHIPPING AND HANDLING FOR THEM WHICH WAS $3.95. WELL AT LEAST THAT IS WAHT THEY STATED THIS WAS TAKEN FROM MY ACCOUNT NOV. 15 2008 AND IN DECEMBER THEY DEBTED MY ACCOUNT FOR $87.13 AND I DID NOT ORDER ANY OF THIS PRODUCT AND HAVE NOT RECEIVED THIS PRODUCT. THEY FALSLEY DEBTED MY ACCOUNT AND I HAVE CALLED AN ATTORNEY ABOUT THIS MATTER I HAVE TRIED TO CALL THE [protected] NUMBER THAT THEY PROVIDE AND NOONE WILL ANSWER IT HAS AN ANSWERING MACHINE TAKING CALLS THIS IS FRAUDULENT SO I ADVICE EVERYONE OUT THERE NOT TO FALL FOR THIS FORTUNETLY MY ATTORNEY WILL BE DEALING WITH THIS MATTER AND NOT ME . BUYER BEWARE OF THIS MATTER

I have tried now three times to cancel this subscription for Acai Berry dietery products. My Doctor has informed me not to take this due to my heart condition. I even cancelled the credit card that this was automatically being invoiced to. All they have done is transferred the billing to another card in my name. I have almost a years supply of this crap and cannot use it. I would like to file a law suit against these people if I can find out how to get hold of them. Actually, I would rather shoot the dirty ### and call it even!

I AM HAVING UNAUTHORISED MONEY TAKEN FROM MY BANK ACCOUNT.
I HAVE CANCELLED MY ORDER WITH ACAI BERRY, AM I AM STILL BEING CHARGED. I WANT THIS STOPPING NOW

I feel it is awful that the same company is getting complaints and nothing is being done about it. I just want my money back that was stolen from me. Very Unhappy!

I am so upset! I ordered a free trial offer for $3.95. I never tried the free trial offer. They charged my debit card without my permission. they charged me $87.00. I am so upset because I had my rent money in my account nad I am so afraid it will bounce and I will be charged NSF charges and returned check. I have ordered supplements on line before but, this has never happen. I will never order again unless I am familiar with the web site.
I am so disgusted! How could I be so stupid!

I also to have been scamed by this acai berry. I tried many times to cancel before my free trial was up. On many attempts it was a non working number. Then when I finally got threw I gave them my order # to cancel and they hung up on me. Then on another atempt I got threw again and I was told this was not the Acai Berry company although it was the same number I had called before. Then I finally got threw via chat on there web and was told it was cancelled. NOT ... have been charged $88, 00 on my credit card and didn't recieve any product. only solution is to cancel my credit card to avoid further charges and my bank is in the process of disputing this charge. WHAT A RIP OFF...

Acai Berry and Fit-fac.com should be sued. I don't know how they can advertise a product as a "trial offer" pay only s/h and then instantly charge your credit card a whopping $85. I had to cancel my credit card and get a new card to get rid of the fraudulent charge. WARNING to everyone reading this: don't use this product, beware of this company. I hope they get a class action suit and lose their shirts!

I ordered a sample from this company, agreed to pay the minimal shipping amount.
A few days after the sample arrived, I have now been charged for a second amount which I did not order. I was charged $89.31, which as I am in New Zealand on the current rate converts to $ 173.08 NZ dollars. I cannot get through to the company to cancel it and there website is alos unable to be dispalyed.
I have actually cancelled my credit card in order to stop anything further going through.
Any advice/help would be welcomed - and please - someone investigate these rip off merchants.

I have ordered a free sample and agreed to pay delivery only, then i have been charged £60.98
Can non contact tnem by phone, my bank says its my fault becouse I didnt reed the teerms and conditions
I am afraid that I will be charged again next month

I ordered a free trial sample on line. I received the sample and then received a bottle of 60 Acai Berry tablets. They are billing me for these and I did not order or want them.

I ordered a trial of acai berry cleanse, my account should have been charged $3.95. After i received the product my account was chaged $87.13. The phone # of [protected] was never answered or there was a recording to leave your name and phone number. No one ever called me back. I found another phone # on the site where someone else has complained about the same thing. I called they said they would cancell my order and refund my money.
We will see in 5-7 days.

Important Numbers to Know
You Are Going To Need Them All!

Acai Berry
[protected]

Acai-aSlim
[protected]

Total Cleanse
[protected] Corporate Office
[protected] Billing Question Number

Fit Factory
[protected]

Pricelimbo
You need to either call Acai Berry and have them cancel and make sure you get a conformation number [protected] or follow these instructions:

Please note that for Price Limbo - there is no phone number. When I called to cancel the acai berry order, I asked them how to cancel price limbo. The guy told me that you have to go to pricelimbo.com and sign-in as a member entering the email address that you used when you signed up for the acai berry "free" trial, and enter your zip code as the password. Then click on cancel account. You will be sent an email with a link. Click on the link, and your acct will be active then go in and close that accont. PRINT EVERYTHING!

I am getting the complete run around with this company! This company is such crooks! I have been trying to get a correct phone number to cancel these charges from my credit card. No luck and to top it off each time, you can't get ANYONE to speak ENGLISH good enough to understand what the HECK they are saying, instead of having to say WHAT, WHAT!

This company made unauthorized charges to my account. And continue to reek chaos in my financial life. I closed my checking account and cancelled the credit card and still they found a way to charge an unauthorized amount of $88.62.

Don't ever buy anything on line with anything other than a limited amount, temporay visa, amex type card.

I hate that this company can get away with this! It's un-american!

I accepted a trial offer only from this company. Now less than just a few days after my trial arrived they debited my bank account without my permission and without my having placed any sort of order in the amount of $88.62. I have tried for several days to get in touch with them but they do not respond to emails, letters, no one ever answers the telephone number and no one ever responds to their live chat on their website. Now in order to stop this I have to completely close my bank account which I intend to do but don't even think that I am going to give up on getting my money back. There should be laws against this. This is WRONG and they should be stopped. I have sent email after email after email with no response. Does anyone have any suggestions with how to get in touch with this fraudulent company?

Like alot of people...I fell for it. And only after reading all the complaints here, I panicked. But luckily, I read them after only 8 days into my trial period...and NO PRODUCT! I called to cancel...but yesterday I was put on hold after I talked to only a machine...then I was put on hold another 3 times today. But I'm here to tell you...I have some good news...I called my bank and I told them what happened and they said that all they would need to do is simply cancel my debit/credit card and send me out a new one in order for them NOT to bill...

How did you buy it? Did you get it through your credit card? Can't you have them issue you a different number and have you close that one so they can stop charging you? I called my bank and had them issue me a different card with a different number...I just got too frustrated with trying to call the company

Had fraudlent charges on my bank account. . . Called the bank to dispute it and possibly close that share check card. . . Taking action. . . They will investigate and get back with me. . . Call your banks asap and dont wait. . . Also filing a claim with bbb and having them invstigate also. . .

I paid $4.95 for a product on 12/04/08 that I haven't received and can't seen to reach the company to find out what happen to the product. Went to view my checking account on 12/16/08 the company took out $87.13 from my account and still no product. I have a phone number for the company [protected] but everytime I call I get their recording stating that their mailbox is full or the line is busy. THIS MUST STOP!

MANUFACTURER:
Copyright@2008 FWM Laboratories. Managed by, Parwati Outsource Inc

Thank you
BARBARA RICHARDS

I was told that the shipping was 3.95 for 14 day trial. I called on 12/09/08 to let them know that product was not received & asked that the membership be cancelled. I was assured that the monies would not be deducted from my account. I checked my account 6 days later & 87.13 was deducted. I called 866.949.0138 & spoke with 2 people who indicated that membership was cancelled & refund should be done in 24-48 hours with a confirmation email being sent to let us know. Of course, no email has been received & I'm now getting the run around about getting our money back. I will be working with my bank to get the money back. I filed a complaint with the Better Business Bureau in Fort Lauderdale. I would hope there is a way to get rid of the company before others are scammed.

Kathy J- my advice to you! I too was scammed by Acai Berry and ColonMed 700. They sent me my so called free product and then charged my bank account $88.97 which I did not authorize. Here is what I did. My bank reversed the charges and was very eager to make things right. I have been a customer for over 16 years. Then I closed my account and reopened a new checking account (because I am sure they would just keep charging my account $88.97 every month). I am happy but very sad that I was taken in by such thieves. Let buyer beware! They don’t care what happens to you! They just want your money! I hope this helps you! I am posting this too to help others that were scammed like us! Thank you Complaint board for letting us voice our opinions and helping others to avoid the scam artists and cons out there on the internet. I believed the advertisement and thought it was legitimate and I now feel like such an idiot for being fooled by their scam.

I have been scammed to. An unauthorized charge of $113.43 was made to my credit card one day and$62.00 the next day. I had to cancel my credit card to ensure no further billing.

This company is a total scam. My friend & I both ordered a free trial sample only pay S & H. When we attempted to cancel with the phone number on the instruction it advised it was not a working number. I did some reach online and found that all numbers on record were not valid. There is also no way to contact the company via email. It was until a different phone showed on my credit card bill that I was able to speak to someone who of course agreed to cancel the product after it had already billed and shipped and they do not accept returns. I am disputing this charge with my credit card because they will contact the merchant on my behalf. If this has happened to you call your credit card too.

Acai Berry Phone Number try:[protected]. Got thru today 12/19.08. To cancel my order for the 4th time.

I purchased the free sample and just paid for shipping & handling and then I began to be charged for other things. I am still trying to get charges refunded back to my account. the $29.95 was refunded but am still waiting for the $89.31 and a $2.68 charge for being out of the country, even though the website shows the contact address and where the product was shipped from was in Boca Raton, Fla?
I will be filing a formal complaint and dispute through my Financial Institution as well if the 89.31 is not in my account by 12/21/08
We need someone to put an end to this once and for all.
Sincerely Yours,
Mrs. S. K. Castillo

I didn't know, until reading this site that I was going to be billed $87 some dollars for ordering a FREE trial of this product. I don't know if anyone else has figured out how to get into their customer service area on the web but here is the url https://www.acaiberrydetox.com/secure/members/default.aspx

This will take you to a members area where you will put in your email address and then click to get your password. The password will come into your email and will be a long string of numbers (at least mine was). If you use this you will get into your information on the website.

I tried to change the qty ordered to 0 but that didn't work. I did input a request to cancel in the customer service area but will also call them at [protected].

Hope all of this helps.

The "FREE TRIAL OFFER" minus S&H isn't Free. I was billed $89 after 2 weeks and then another charge for some magazine called "FIT AND FACT" was dupe charged to my credit card too. They said it was in connection with my Acai Berry order. No offer was made to refund this back to me. My suggestion to anyone out there thinking about the Acai Berry remedy to weight loss...go to your health food store and deal directly with a someone who knows what their talking about.

BUYER BEWARE IS CORRECT WITH THIS "COMPANY". I HAVE THE FEELING WE ARE DEALING WITH 2 PEOPLE WORKING OUT OF THEIR APARTMENT. I TOO, HAVE BEEN DUPPED INTO TRUSTING I COULD TRY THE PRODUCT, GIVE MORE THAN ENOUGH NOTICE TO CANCEL ANY FURTHER AUTO SHIPMENTS AND NOT HAVE THEM WITHDRAW FROM MY BANK ACCOUNT. GUESS AGAIN. THEY ARE READY WITH THE EXCUSES, BUT SHORT ON PERFORMANCE. I WILL BE STARTING ACTION WITH THE MINNESOTA ATTORNEY GENERAL'S OFFICE, AND FILING A COMPLAINT WITH THE MINNESOTA BETTER BUSINESS BUREAU. IF I'M NOT MISTAKEN, THE "TERMS" OF THE AGREEMENT WEREN'T AVAILABLE UNTIL AFTER THE PURCHASE IS MADE FOR THE INITIAL TRIAL SUPPLEMENT. I DON'T EXPECT ANY RESULTS...SO LESSON LEARNED.

I also ordered the trail and all of a sudden I got charged $88.62. I did try to cancel but could not get thru to the phone # at all. I did find this # [protected] on this website and it worked. I got thru and managed to cancel the order which I never received. Per the person I talked to (Alan Magallon) I should be receiving an email letting me know that I will be getting a refund.

i never ordered this product my credit card was charged 86.88 for this product acai berry it was posted to my account dec. 17 2008 NEVER authorized i did order a trail of bromalite on the 3 rd of december but never recieved it only having to pay shipping . i have a nother charge on my credit card for wuyi pixie tea for 45.37 which i didn't authorize and also another unathorized charge for XFactor supplement what ever that is which i didn't authorize. i have cancelled my credit card and hopefully other people won't fall victim to this scam. i can't believe this acai berry was endorsed on a rather popular talk show. All atempts to call or email these people do not work as they don't answer or return calls or emails.

I have tried many times to call the toll free number and I am not able to get through. This is absolutely rediculous when you are told to just call and cancel and you are not able to do so. I have been charged for this product and I would like to send it back. How do I stop this from happening. Horrible service!

I ORDERED THE FREE TRIAL AND BEFORE I COULD GET ANY RESULTS FROM THE PRODUCT AND DECIDE IF I WANTED MORE OF THE PRODUCT MORE WAS SHIPPED AND CHARGED TO MY CREDIT CARD CAUSING OVER THE LIMIT CHARGES. WHEN I CALLED TO CANCEL. THE SAID NO REFUNDS AFTER THE TRIAL PERIOD. THE PRODUCT SAYS IT IT RICE, FLOUR MAGNESIUM, AND STEARATE IN FINE PRINT. I CAN'T TOLERATE RICE ON MY STOMACH THIS STUFF MAKES ME SICK. AND I AM STUCK WITH THE PRODUCT. BUT I AM NOT THROUGH YOU ALL WILL HEAR FROM ME AGAIN.
IF YOU PROMOTE ALL NATURAL BERRIES THEM WHAT IS STEARATE AND MAGNESIUM USED FOR? I'LL BE BACK ON LINE TOMORROW. SIGNED:MAD IN TEXAS

Everything is returnable. Any company with a product should stand behind it 100% but not ACAI BERRY. WE BELIEVE ANYTHING WE HEAR WHEN WE WANT TO LOSE WEIGHT. I HOPE THIS COMPANY GOES BANKRUPT AND LOSES WEIGHT WHILE DOING IT.

I ordered this product on the advertized "Trial Basis" and like many others received the product about 10 days later. The "Trial" period was up in 14 days and then I noticed two charges of $87.13 to my debit account. When ordering, the first time I had hit send on the website it said my order could not be completed so I tried again and am was charged twice. Also When I tried to cancel the (since it is a recurring order) I could not get through to the number on the website or the number on the bottle. I got a sound similar to a fax machine and then on the second number a recorded voice kept coming on saying, "If you'd like to make a call, hang up and try again." I tried a third number that I found and got through to someone who sounded like they were in New Dehli, he said he would cancel my order andgave me a cancellation number. When I asked him his name he said it was "Jim". Finally I had to call my bank and cancel/block any future transactions from this company. I also cancelled my debit card and was re-issued one with an entirely different number. The bank assured me that by doing so, if the company tried to charge me again it would not go through.