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This company is a total scam! Shame on me for not researching them enough. They will post a bunch of articles on their site about Acai Berry and colon cleansing products, which you think have been successful on such shows like, Oprah, Rachel Ray...but when you look closely its not even their product its an imitation. If that is not bad enough and false advertisement they also tell you its a free trial that you just have to pay for shipping. This is not the case at all. They send you a trial in which they do charge you, their catch is you can return it and get a refund. To make matters worse they send you a paper with the shipment saying you have to call and get a (Return Authorization number), this all has to be done in 15 days and it takes well over a week to get to you, and you can't get through to them on the phone or web-site. Finally, the biggest slap in the face is they automatically send your shipments every month and deduct it from your credit card without your consent. DO NOT AND I REPEAT DO NOT ORDER FROM ACAI BERRY EDGE OR COLON 700.
Play close attention to the name because they are very close to reputable brands in the market.
We will be more than glad to assist you. We are sorry that you had a bad experience with us. Please contact us at [protected] so we can gladly take care of this order for you.
Sincerely,
Andrea
Customer Service at GNS
Thanks for the positive feedback! We are glad to hear that you are satisfied with our products! Way to go on your weight loss success!
We are sorry for the inconvenience you have experienced with us. Please contact us at [protected] so we can gladly assist you. We are open Mon thru Friday from 7a till 10pm MDT and Saturdays and Sundays from 8am-5pm MDT.
Sincerely,
Andrea
Customer Service @ GNS
We are glad that our customer service department was able to assist you and provide you with a return authorization number. Since you sent your package priority mail, it seems like you were never billed the $79.90 and you also cancelled your auto-shipments. If something did not go right with your order, please contact us at [protected] so we can gladly assist you.
Sincerely
Andrea
Customer Service at GNS
We are sorry that you have had a difficult time trying to contact us. We will gladly assist you. Please call [protected]. We are open Monday-Friday 7am-10pm MDT and Saturday-Sundayfrom 8am-5pm MDT. Fridays, Saturdays and Sundays are great days to get a hold of us. I hope this helps and we hope to hear from you soon, so we can help you.
Sincerely
Andrea
Customer Service @ GNS
We're sorry you had such a difficult time with us. We would love to help you. Please contact us at [protected]. We are open Monday-Friday 7am-10pm MDT and Saturday-Sunday from 8am-5pm MDT.
Sincerely,
Andrea
Customer Service @ GNS
We're sorry you were unable to reach us. Our call volume was high at that time. We have representatives ready to assist you. Please call us at [protected] so we can help. We are available Monday thru Friday from 7am to 10pm MDT and Saturdays and Sundays from 8am to 5pm.
Hope to hear from you soon.
Andrea
Customer Service @ GNS
I got my first order in April, and what with my mother going into the hospital, my losing my employment, I put off getting in touch with them. Then came the second shipment.
I went on the web, I found to site.
I will stop the charges, but other than that, I have no recourse.
Thank you.
If your autoships were not cancelled or you are still unsatisfied, please contact us so that we may assist you. Our number is [protected]. We are here Mon through Friday from 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm MDT.
Sincerely
Supervisor at GNS
To: alexandru melincu
We are sorry to hear that you have had a difficult time contacting us. We would love to assist you and possibly refund you for the two trial bottles of Acai Berry Edge that you ordered on 2/16/09. You placed an order with us with the offer of buy now, pay later 21 day free trial. Please contact us at [protected] so that we can assist you.
Sincerely
Supervisor at GNS
does anyone have the toll free number for acai berry edge? there are so many different acai products out there- i am afraind i will be "ripped off" as well. when i tried to to to the website-after printing up my confirmation order-can't get back into the mainscreen about it-please help!
We are sorry that you are having a hard time contacting us. Our product is Acai Berry Edge and our contact number is [protected]. We are here Monday through Friday 7am till 10pm MDT and Saturday and Sunday 8am to 5pm MDT. We would love to assist you. Please contact us so we can assist you with you and possibly give you a monetary refund.
Sincerely,
Supervisor at GNS
To: Sherri
We apologize that you encountered some difficulty reaching us. Please call us at [protected] so we can gladly assist you. We would love to help and possibly give you a monetary refund. We are here Mon through Frid 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Hope to hear from you soon.
Sincerely
Supervisor from GNS
This whole thing is a joke! The post by June O'Connor is so true. Im fighting with them now over charges. I call today to cancel with them, i get nothing but the run around. When I first called them there was no charge on my account and cancel everything get my return number and everything, so iI think everything is ok. Wrong! I go back to check my account and just like that I have a charge for $79.90 on my account. Now how come when I first called my account was ok but as soon as I cancel I get back to my desk, pull up my account and now there is a charge on my account. So I go call them back and was basicly told that that charge been there all day long...lol ok...if you say so! So the first lady told me that I everything was cool, she even gave me a week to get the product back to them but in the background she was charging my account. So I call back and get someone else on the phone who just talked to me like I was part of the movie "Dumb and Dumber". Anyway I asked for a supervisor and with on click, "BAM" i had a sup on the phone. Now I work for one of th biggest cable companys in the US. I know that you at least have to explain to the sup the situation so they know whats going on, that at least takes a couple of minutes. So I then pickup that she just sent me to another rep on the floor cause she answer the call like it just came into the que. So I advised her that as soon as that money comes out that I will be disputing the charge and as soon as UPS opening tomorrow morning I will be shipping them there Product back. Oh, and I will be in contact with the B.B.B! Customer service is the worst!
To: n2qle
Thank you for returning the product back to us within your 30 days of your money back guarantee. You were refunded on March 17, and your auto-shipments were cancelled on March 11th. If you need anything else, please dont hesistate to contact us.
Sincerely
Supervisor @ GNS
To: Johnda Klappenbach
We are sorry for the inconvenience you have experienced with us. Please contact us at [protected] so we can gladly assist you and possibly offer you a monetary refund. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Hope to hear from you soon
Supervisor at GNS
To: Jeffery Brady
We are sorry for the inconvenience you have experienced with us. Please call us so we can rectify the situation. We will gladly assist you and help you, if you call us. We can't refund you or assist you, if you don't contact us and allow us to help you.
Hope to hear from you soon. Our number is [protected], we are here Monday through Friday from 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm MDT.
Sincerely,
Supervisor
To: Shelley Householder
We are sorry for the inconvenience you have experienced with us. Our records show that you ordered our Acai Berry Edge on 1/15/09 and 1/16/09 and had two autoshipments sent out. The autoshipments that you returned to us has not made it back to us, since you did a return to sender. Please contact us at [protected] so we can gladly assist you and possibly offer you a refund. We are here from 7am to 7pm MDT and Sat and Sun from 8am to 5pm MDT.
Sincerely
Supervisor @ GNS
We are sorry for the bad experience with our company. Our records indicate that your account has been refunded on 02.19.09. Also your auto ship has been off since 02.09.09 so you will no longer receive any product from our company. If you have any more questions or concerns please don't hesitate to contact us, our number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely
GNS Supervisor
I have a question. I had already order acai berry edge but with a visa gift card. What do you think they would do to Me? I only have 8 dollars left on my gift card account.. What I worry about is that they have my address and my phone number.
i fell for this scam! What do i do now? Well they give me my money back? How do i return them ?
To: Amanda
We apologize for the inconvenience you have experienced with us. We would love to assist you. The offer it seems like you signed up for, was a free 21 day trial. It's a buy now pay later offer. Here are the terms and conditions of the offer that you must agree to place an order with us.
Free* 21-Day Trial Terms and Conditions:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
Please contact us at [protected] we are here Monday through Friday from 7am to 7pm and Saturday and Sunday from 8am to 5pm.
Hope to hear from you soon.
Supervisor @ GNS
Well, I just got sucker punched with this product. I received two bottles when I can swear I only ordered one. I decided to still try it because of the 30-day money back guarantee. I realized too late that I had to return the bottles within 21 days and I would still be charged for two bottles. Of course this gives you no time to use the product long enough to see if it works. I filed a complaint with the Better Business Bureau. Nutra Lane isn't a member of the BBB but there are numerous complaints on file and the BBB currently has an F" rating for them. Say no more and don't buy this product.
Moko:
We apologize for any inconvenience this may have caused. Please contact us at [protected] and we will gladly address your concerns and resolve this issue.
Sincerely,
Supervisor
Nutra Lane
I ordered this product in Feb. 2009. I had a really bad feeling about ordering it so I googled "Acai Berry Edge Scams" and there it was... the truth about this company. I read that many people were having their accounts zapped for $79 without their consent or knowledge. I brought my account up online and my account had been hit 3x for the $3.97 shipping fee. I immediately began emailing and calling the 1-800 number given to cancell my order and get a return address/return number although I had not even received the product. I never received any answer regarding my emails and the one time I got an answer on the 1-800, it was an answering machine. I left a message including my order number and never received a return call. I went to my bank and completed an affidavid stating that I only ordered one time, not three. I also cancelled my credit card and got a new one to avoid the chaos that ensues with this company. I gave up trying to return the pills because believe it or not I have a life and better things to do!
Fast forward to one week ago and GNS is threatening to send my account to a collection agency. I have repeatedly explained that I sent emails (literally over 100) and I tried to phone. They want me to pay the full price of $79each for three shipments when I only received one shipment and I TRIED to return the product. The customer service reps have screamed and threatened me consistently. They are abusive and will not listen. SCAM SCAM SCAM stay away from GNS! SCAM SCAM
I have ordered from GSN before and have had absolutely nothing negative to say about the company. I used Slim Seduction in the past and am convinced that it had much to do with my successful weight loss. I ordered Acai Berry Edge to change things up a bit. I truly believe that the comment made above is correct...nothing works in a day or two...and most of us using supplements have probably messed up our metabolism's a bit! So, people need to be patient! I am looking forward to experiencing what Acai Berry Edge can do for me!
I got 2 bottles of the acai berry edge and just paid shipping and they never charged me more. I have also lost weight on these.Not alot but I feel good.I have no complaints. Sherry
quisiera cancela este producto order no:[protected]
lo mejor es que vayas a tu banco o caja y des de baja tu tarjeta antes de q te lo cobren