Acanac review: Cable internet, poor customer service, poor management

We moved to Acanac cable connection from Acanac DSL connection upon suggestion of the Acanac sales team to get a better experience. But guess what! The day they set me up with the new connection was the very same day disconnected it as well! They disconnected both the old and new connections within 3 hours of connecting, apparently because these were ‘duplicate connections’, leaving us with no internet at all. And it’s been 3 full days that this has not been resolved and we have been without internet. In times like this when we have to mostly work remotely and kids in high school have to use Internet to work on projects and submit them and home security systems depend on internet, this state of no internet for 3 days is extremely unacceptable. Most annoyingly, Acanac customer service keeps repeating that they have nothing to do in order to resolve this for their customer but is at the mercy of the high and mighty Rogers. I received no calls from the rogers support team in these 3 days either. I am paying for a “better “ deal and look what I got! No internet from day one, multiple calls and numerous hours spent on phone with Acanac customer service trying to get them to help (which yielded zero results), waiting desperately for the Rogers service team to kindly take note of the ‘escalated’ ticket and call back and most importantly, constant mental stress. Do you at all care for customer satisfaction or even retention? If Acanac has no way to resolve issues for their customers on its own, I don’t know how reliable it is to stick with them.