ACCU
Reviews and Complaints

ACCU is the property manager for my place at First Village East townhomes. They always raise the prices and never answer resident complaints or take care of the property. When you complain, they get back at you. In September , I made a complaint and they towed my car just because it wasn't parked properly. Every time I ask them to tell the lawn service to stop blowing grass onto my doorstep, they blow even more grass. I requested a detailed breakdown of the fee increase, but they ignore me even after I call and email them multiple times.

My name is [Redacted], and I live in my townhome with my son. We have an HOA with ACCU [Redacted]. I don't want to make this issue long, but I had some concerns about additional fees on my account. I reached out through the online portal in August because my check hadn't cleared on my account on 8/22/22. After my request was viewed and replied to, the check was posted/cleared on the same day. In September, I sent my monthly dues on the 1st, and the check was cashed or posted on 9/7/22. The late fee says it should be received by the 10th. I sent my payment through snail mail, and I assume it took longer than expected for them to receive it in the office. Now, I have 2 late fees and additional fees that are causing financial hardship for me. I reached out again to request a fee waiver, but my request was immediately denied without proper consideration. I am requesting that these additional fees be removed. I haven't had any late payments and don't plan on having any. Thank you for your help.

This company, or at least the rep we worked with, has been really hard to work with. It all started with a billing problem. They wait until you're three months late to tell you, and by then, you've racked up three months of interest and late fees. Life happens, cards expire, and sometimes you forget. Not being notified quickly so you can fix it ASAP is just not okay. Then we try to settle it, only to have fees added back on. It's terrible. Now we're trying to refinance our home, and all we need is payoff info from them so our title can clear. But they haven't contacted the title company after six attempts to get the info. I reached out to them last night to ask for compliance, and I got a confusing email back. And when I try to get answers, they're closed for the holidays. It's not even Christmas Eve yet! I'm so done with this back-and-forth. I'm tired of having to escalate things to get them done. My account is up to date and even has a credit. They were supposed to send the payoff info last week, and now I have to wait even longer to close on my mortgage. I've never been so frustrated with a company in my life. They're messing with my time and my holidays. I don't know how these people sleep at night.

ACCU, Inc. just raised the HOA fees for West Bridge Homeowners Association to $73.50/mo. They didn't tell us about the increase and even sent the wrong payment coupons saying the fees were $70.00/mo. I paid $70.00 on December 31st. Then on 1/10, I got a letter saying they sent the wrong coupons and I owed $3.50. I emailed [protected]@accuinc.com asking if they could waive the $3.50 because they messed up. *** Forbes replied and said they couldn't waive it. I logged in to pay and saw they added $50 in late charges to my account. I emailed *** and said, "Hi ***, I just got the notice that I owe an extra $3.50/mo for HOA fees. I noticed ACCU sent payment coupons saying it's $70/mo, not $73.50/mo. Because of that, can you waive the $3.50 for January? Also, how do I change my ACH draft amount to $73.50/mo? What's the login for the portal? It would be helpful if you included these directions in the letters. Also, why are the fees going up and what are they used for? Have a great weekend. Warmest Regards, ***" She didn't answer my payment questions or give a reason for the fee increase. They didn't mention late fees or give any notice about them.

The folks at ACCU, Inc. have been causing a lot of trouble for me. They've been spreading false information to Equifax, Adams County, my title company, and my realtor, making it difficult for me to sell my house. The documents they provided show different payment amounts of $199, $215, and $225. The Town Center Estates Condominium association never informed homeowners that the HOA dues had increased beyond $199. They even made a false claim to Equifax on 09/13, insisting that the HOA dues were still $199. I have attached the Equifax dispute resolution documents for you to see. Over the past 8 years, the Town Center Estates Condominium association has hired many different management companies. I'm starting to think that the lack of consistency between these companies is the reason for ACCU reporting false information to my realtor and title company. I have attached proof of payment from my bank for every month since I bought the property in March . These proofs come in the form of cashed checks on my U.S. Bank statements, showing the date the check was received, the address, and the date it was cashed by ACCU or one of the management companies. I also have two letters from U.S. Bank regarding some payments that were not cashed or were cashed at a later date by ACCU or one of the management companies. Additionally, I have included the settlement statement from March regarding the Town Center Estates Condominium association. ACCU has previously claimed that the title company did not pay the association after closing on my property in March . They have also used the dates on which they redeem the checks I send instead of the dates on which they receive them. U.S. Bank actually mails the checks to them several days before they are due. It's terrible behavior on ACCU's part to use the redemption dates and claim the checks are late. There was one check that U.S. Bank sent them that was never cashed and is now invalid since it's been more than 6 months since it was issued, on 10/01. I have attached a document from U.S. Bank that shows how and when they sent the check. Currently, there are two checks that ACCU has not redeemed, which were received on 02/01 and 06/01. They still have time before the 6-month expiration date. ACCU has also filed a false lien with Adams County on my property, even though I have provided them with this documentation in five different letters to the Town Center Estates Condominium association. They have also made false claims with Equifax on two separate occasions. Fortunately, Equifax has removed their false claims from their records and has prohibited ACCU from submitting any more claims. I have attached the dispute summary and resolution documents from Equifax that show this. Specifically, regarding the item they listed as "Fine - Building/Home Exterior - Misc. Items Improperly Stored [protected])," this seems to be a mistake or maybe a reference to a letter I received from them on April 26th, which I have also attached. I forwarded that letter to the renters who were living in the property at the time, and they removed the improperly stored item by May 1. I have not received any letters from ACCU, the renters, or my rental management agency regarding any improperly stored item on or around 12/28. Please let me know if there is any additional information I can provide to help reconcile your accounting information and remove the false lien you have filed with Adams County.

On September 6, we applied to have our house repainted. We never received a timely response to our request. It was not until the painting company stepped in and called them to inquire on our application on our behalf that our Home Owners Association (HOA) responded. On October 11, we received an email from *** stating that: “We received your request for new paint colors for your house at ***. We have made it easy for you to choose colors that have been pre-approved *** has a whole book of color samples.” Since the email did not mention that they approved our original requested colors, we went to the library to look up all the color schemes. The book at the library did not have any color scheme similar to our original request, so we picked one of the pre-approved schemes. We then received a letter dated October 24, from ACCU, again, stating that they approved our request to have the house repainted. The letter also stated: “Approval is based upon the following condition(s): Approved with conditions – please go to the *** and choose one of the approved colors to closely match your desired colors”. This letter also did not mention anything about the colors we originally requested. As you can see, both the email from *** and follow-up letter from ACCU stated that we had to go to the local library to use one of the pre-approved colors. Since we used a different paint brand, we matched the colors as closely as possible to that from the book. We then proceeded with the painting job. After our house was painted, we received an email from *** on November 8, stating that the colors used are not acceptable and we are required to repaint our home to match the approved application. We responded to *** on the same day, stating that we believed we have complied with all their requests regarding the colors for the house based on the email we received from *** as well as the letter from ACCU dated October 24. On November 11, we received an email from *** “It looks like the only reason we have an issue is the application doesn’t have this information on it.” I would like to point out that neither ***’s email nor the ACCU letter dated October 24, said anything about us having to apply for new colors. Both communications stated that they approved our request to have the house repainted and both instructed us to go to the local library to choose from the pre-approved colors, which we did. On December 3, *** emailed us stating once again that we were out of compliance since we painted our house with different colors from what we originally requested. That evening, we responded to ***, explaining to her that in ***’s email dated October 11, he never said we were approved for the colors we originally requested and that we needed to closely match those colors to the ones in the book from the library. We also talked to our neighbor, who had their house repainted a few months before us. They recommended the paint company to us. By looking at their house and a few other houses in the neighborhood, the updated exterior is nothing close to the pre-approved color schemes from the book from the library. Yet, it appears that their updates have been approved by ACCU and the Board while we did everything that was asked of us and we continued to be harassed by ACCU and HOA. On December 6, we sent *** an email, requesting a written response to the following questions: • If my neighbors got detailed responses from your office, advising them what they could do to get to pain their houses with the colors of their choosing. If yes, why did our family not get the similar letter? • If my neighbors were also made easy by *** or anyone in your office to select a scheme from the book in the ***. If they did, I would like to see their paint colors corrected first, as they painted their houses a few months before us. We actually wanted to repaint our home after one of them recommended the painting company to us. • Why my family is being treated differently than our neighbors, who did not paint their houses to any color schemes from the book. I video recorded the whole book – page after pages, and I still cannot find their houses matching any color schemes from the book. The only response we received from *** (email dated December 7) was: “The Board has recently changed and the processes are being worked on. I can’t answer as to what happened with another owner.” This response is pretty much a non-response as it clearly did not address any of our questions. Upon receiving her email, we responded and asked when has the Board changed and what processes are being worked on, to which they never responded. Please note that we requested all communications from them to be in writing so that we could have it on file. On March 3, we received an email from *** stating that: “The board has decided to close the violation on your account.” After receiving this email, we were happy that the Board has finally agreed that we were in compliance. However, that was short lived as on May 4, we received a letter from ACCU dated April 24, stating that we were out of compliance on our house colors. We responded to them via on May 4, regarding the letter. They did not respond to our email, instead, they sent us a fine (via email) in the amount of $225 on May 14, with the due date of May 6. We strongly believe that we have been discriminated against by our HOA and board. From the beginning, they were not at all transparent with their communications to us. If anything, the communications from them have been very contradictory. Not only that, they have also failed to address a lot of our questions. We have done everything that was asked by them and they continue to harass and single us out. The latest example is, they tell us the violation has been closed on March 3, then the very next month, they harassed us with a letter stating we are out of compliance. Then they sent us a statement eight days after the date the fine was due, in an attempt to pile past due fees on top of the fine that should not be there to begin with.