Ace Hardware
Reviews and Complaints

I was hired at your Wadhams/Kimball Michigan store and after just 3 short shifts totaling 14 hours I was terminated. the General Manager Mike Williams told me I was terminated without any explanation. I tried to discuss it and he just said you are terminated and I am not telling you why. The three people I worked with said I was doing fine and was actually better than another new employee (admittedly I was not perfect) . I was also told that Mr Williams has a habit of disliking people for no apparent reason and has done this before. I only had possibly 5 minutes of interaction with Mr Williams. All I want is a fair chance to prove myself. While it is to late for me maybe the next person will get a fair shake.

Today June 28th at 6:21 PM my nephew rented a mini rooter to unclog our septic tank initiating to do so the equipment was not doing what its suppose to do. Being a motorized equipment it was just not working so my dad told my nephew to call the store before they closed to exchange or return the person who answered said it had to be done manually not sure why they said that because clearly it has a motor. My dad, mother and nephew end up going to the store only to get ganged up on by the staff. Debbie continued to say that my dad and nephew were just not using the rooter the right way at this point yes my dad was irritated at how they were being treated and was voicing it when a customer in the store got involved and then the rest of the staff came and started yelling at them i know for a fact that's not any form of professionalism we will never EVER go to that store again. Debbie and all the staff need to get checked.

I placed an order for a shed - and was notified MY ORDER SHIPPED on 6/24. I assumed that meant it was on its way to me. That was absolutely NOT TRUE. See order info below. You advertise "free shipping for ACE Rewards members" ... and I was charged $190.44 for shipping! It is now 6/28 - 12:20 PM - no shed, no call.

I called Ace customer care yesterday to find out where my shed was (since I was told it would be here yesterday, 6/27). The lady who helped me was WONDERFUL (name - Sanika? Shanika?) Not sure. She stayed on the situation and called me back with the name of the shipper - A Duie Pyle - a tracking number and a phone number to contact them. I then called the shipper - to be informed that my delivery required a phone call FROM ME TO THEM telling them when to deliver. Interesting - unfortunately, I never received a call from ACE telling me who the shipper was and that I had to call them? I thought it was shipping from an ACE warehouse!

So - I'm told by shipper co. shed will arrive today and it's "curb delivery." Asked what that meant - they drop it at the curb, literally. Well, I'm a 66 year old lady with no family to call upon to move it to the back yard. The box will be over 100 lbs. If I open the box at the curb, take one piece at a time to the back yard, the box would be gone from the curb by the time I got back to get the 2nd piece.

This is an absolutely unacceptable shipping option - and ACE needs to be more forthcoming about their shipping practices. I would like ACE to honor their "free shipping" claim for this order and refund $190.44 because they absolutely dropped the ball and never informed me that my shed was sitting in a shipper's warehouse waiting for me to call them to arrange delivery. BTW - this shipper has a reputation of holding onto items for 7 days - at which point they start charging the person waiting to receive what they ordered Storage Fees. If I hadn't called when I did to check status, guess I'd be calling my attorney - because ADP would not be collecting storage fees from me.

ACE needs to revamp their shipping process ... in a hurry. Your consideration is appreciated.

Pat
[protected]@verizon.net
[protected]

Your Order has Shipped
Dear Patricia,

Great news! Item(s) from your order [protected]-[protected] placed on 2019-06-23 have shipped. Please note that if one or more items in your order are shipping separately, you'll receive an email for each shipment we send.
Home Ship to Home Items
Item
SKU
Quantity
Price
Suncast Sutton 8.5 ft. H x 7 ft. W x 4 ft. D Beige Resin Storage Shed
7794555 1 $ 539.99
Shipment Tracking:

Shipping Address:
Patricia Barone
29 S OTT ST
ALLENTOWN, PA 18104
US
Phone: [protected]
Merchandise Subtotal:
Shipping:
Sales Tax:
$ 539.99
$ 190.44
$ 32.40
Order Total:
$ 762.83

Today June 4, 2019 at 2:15 pm My daughter that is 5 months pregnant, my 3 year old granddaughter and me went shopping at Ace hardware at 12157 5th st. yucaipa Ca 92399, we live in this town and love this hardware store we shop here very often since we live near by, the customer service is always excellent until today. I placed an order of bricks to be deliver at my address and it took a while plus i had to return some items, and my daughter was in line after me and a couple of customers behind her, when it was her turn to pay my grand daughter want it to slide the credit card and my daughter allow her to do it the cashier since then started rolling her eyes and acting rudely, when we were exiting we hear her apologizing to the other customers, and my daughter went back because she forgot her credit card in the counter, I stayed outside with my granddaughter, my daughter came back crying I ask her what happen and she said the cashier was saying I hate when we have this kind of customers and talking bad about us. I got really mad and went back and told her that if she doesn't like dealing with customers she should find another job. I rarely get mad but i was shaking because seeing my pregnant daughter crying broke my heart. I believe that a person that works in customer service should be respectful with the customer, little kids sometimes are tired and misbehave a little but It wasn't my daughters fault that it took longer in line it was me ordering the bricks and doing the return. I would like to see that some action is taken regarding this cashier. Nikki M.
Thank you so much Sandra Bedi 33897 Woody Lane Yucaipa Ca 92399
. [protected]
She did not provide her last name just the initial. Thank you so much.

I bought and still have a receipt for a lawn mower. I used it 3 times and the motor went out. I called the store first and told them if I could return or exchange the mower. I was told if I had a receipt it be no problem. So I go to the store and the owner said he wouldn't do a return. So I feel like he won't honor a guarantee even though the receipt says "keep receipt for a hassle free return.

Hello my name is Paul Traylor and I'm a current ACE Hardware rewards member [protected]. I just thought you should know that I will no longer go into my local Ace Hardware store due to your Current Team Store Leader that is titled as a General Manager his name is David Carlson. The store that he is the manager is in Allen Park, MI
The address is 15819 Southfield rd. Allen Park, MI 48101 and the store phone number is (313)382-2401. The last couple of times I've been shopping there David has been extremely rude to his team members and finally he got underneath my skin enough to write you this complaint I pulled a couple of team members aside and asked them how they like working at this store and the company as well. Their reply was that the company is the best. But their Manager is so rude and manipulating and makes them all have anxiety when they know they have to work on David Carlson's shift. They also made a comment that they had the best Assit Manager in the world and he was so bad to her that she put in a transfer to another close by store but they all miss her dearly! When I went in and tried to ask David a few questions about a couple of different items that I needed and didn't really know how to go about it he was completely rude! He made it very clear I was just DUMB and WASTING HIS TIME! That's not cool I spend a lot of money with your company and I'm sure he's doing this to all your other customers and even your team members say I'm exactly right! Please give me a follow up email of what has been done and I will even follow up to see if anything has changed after with your really great team mates at that store!
Thanks
Paul Traylor

My back yard is 4 shops away from the back door of ace hardware. And they just recently aquired numerous uhaul trucks &trailers which they park behind my house. I asked the manager if he could please park the trucks&trailers behind ace hardware. He said yes we can move them and that they are not in an ace hardware designated area. 3weeks go by they are still behind my back yard. So I called and they said again yes they will move them.3days later I watched them park another trailer behind my house, I told the ace employee that I was the one complaining and could you please park by his store and he ignored me. I then called again and the lady on the phone said that the uhaul being parked was from someone else not ace hardware I said I can see the man in a red ace hardware vest parking the trailer, she said she will have the employee move them. 4hrs. Later they close for the day and the trailers are still there. Me and the wife sit in backyard watch the gardens we have. We dont want to see uhauls. The other yards have brush/bushes to hide parking lot that are behind ace hardware my yard is open to parking lot. I would like ace hardware to park all the uhaul trucks behind there store in there spaces and not behind my backyard creating an eye sore for my wife and i. The ace hardware is located at 30130 lakeshore blvd. Willowick, ohio 44095 phone# 440-833-4545. Thank you for the time.

When we moved to Corona de Tucson, AZ 2 years ago we were excited to see an Ace Hardware only a couple of blocks from our new home. That excitement died quickly after our first visit to the Corona Ace store. The store was half empty and the staff was borderline rude and lacked knowledgeable about what was in the store and merchandise usage in general. They told my husband, who has been in construction for over 50 years, items he wanted didnt exist, then he would find them after searching the store. Most of the time they are out of what you're looking for. Today their paint dept only had 2 tubes of interior/exterior caulking. This is only one small example of a constant state of the store. I refuse to shop at this store and will drive to the other store on Houghton rather than shop st the store 2 blocks from my home. My husband, however, keeps trying thinking it's going to change. I am writing this letter to inform you that this store is a blight on the corporate Ace Hardware name.

I purchased a gal of eggshell paint from my local Ace. After the paint dried I noticed the shine, it was not eggshell. The can said eggshell but it was not. I took the can back and the store owner said it was not warranted. He did not even open the can to see it. He went through the spill about how eggshell looks. I know what it looks like! I have used eggshell many times. I want to be reimbursed for the can and for labor to repaint it. Something is wrong with this can or lot. Please help

Bought an ace brand stapler a couple of weeks ago needed to use it I noticed there were no staples included, no problem there are three ace hardware in sumter. Turns out that the ace hardware locations I sumter do not even carry ace brand staples and the brand that they do carry seemingly does not fit the stapler, at least none of the three had staples that fit their own product.
This about the fourth or fifth similar situation that has taken place in the last few months.,
This company is a pathetic joke. Goodby ace, hello lowes.

I visit the store in christinsburg va a they are awesome never a problem on roanoke stree then I make the mistake of going to the one in salem virginia on main street and they overcharge on propane and they dont have a answer for it this ias another little rude shop in salem va I will just stick to christensburg va they are great they dont get a attitude when you ask them the man who fills the propane there is so nice and so helpful never in salem

I have submitted this complaint on Yelp reviews. I wrote this only hours after the event so to recall the events with a fresh memory of them:
"** AVOID ** Beyond the worst!

I had been here the other day for a piece of plastic tubing. I got there just before closing and was a quarter short so they let me slide. The guy kept rushing me and standing way too close saying something about how he didn't want to pay overtime; he repeated this at least two times. I went back today to find a fitting for some hose and the same guy was behind the counter. The second I walked in he started talking about how I short changed them. I pointed out that they did make a profit on that transaction and he claimed they lost money. This was about a quarter! I was planning to pay the quarter before leaving. I went to where the tubing was and found a size that might fit. I asked (the same guy; looked like he was following me thru the store) if he could just give me a two inch piece and surprisingly he agreed. He then cut off a foot of the tubing and said it would be 55 cents. As I proceeded to the register he followed me chanting about how he has to pay his employees. I complained to the woman at the register that I was being charged for a supposedly donated piece of tubing. Of course he was right there and heard what I said. He then started to get angry; he told me to leave. I put the tubing down and I left but not before I turned as he came up behind me to (I don't know what). I warned him to not touch me as he pulled out his camera/phone to record. He stated that if I was in his store he could attack me physically if he wants to. He then went into a rant insulting me, my "dead mother" my children etc. The name calling escalated and I did throw some back as, at this point I too was pretty angry. So, I went to another hardware store to buy the tubing. It was also an Ace Hardware. They kicked me out saying the "general manager" had given them instructions to do so.

I have rarely seen such a combination of insecurity and power of authority taken to this level and hope to never see it again. As for these stores, I won't be going back anytime soon."

I have been to many hardware stores and quite a few of them have been Ace Hardware in my many years on this planet. I have never before been treated with such utter disdain nor been the target of this kind of verbal abuse in any hardware store in which I was a customer.
Although in this scenario, I did ask for a favor, I did not demand one and was perfectly willing to take no for an answer. In fact, I expected that would be the case. My objection and the reason I complained to the staff there was that I was told that I could get two inches of plastic tubing as a courtesy and then suddenly and in a disingenuous ploy was told to just buy a foot and take it home to play with. I'm not complaining about prices or products here, only how I was treated. I have reviewed other Yelp transactions and some are favorable but some reflect similar experiences to mine.
Jordan Chang had the gall to call the other Ace store(s?) and tell them to also kick me out of the store after his behavior.
You may think, based on the level of overreaction I have described, that I am being hyperbolic. If I read this complaint, I might think that, but I assure you that I am being honest as far as my memory of the events allows.
Going forward I would like to send a message to Jordan Chang; that customers and customer service is more important than making money in the short term because when you treat people like crap they, their friends, their family and all their associated are less likely to shop at your store. I don't know if you have any influence in this matter or if you have a policy to address such complaints but Jordan Chang needs at least classes in customer service and anger management. Perhaps he's the owner and answers to nobody (which is how he acts).
I would also like to know if and what acvtions that you take in this matter

Sincerely
Jeff Wilson
San Francisco, CA

My husband who is a amputee was running an errand with his son and traveled to the portage ace and purchased a valve for 9.99 since they were near a Ace but, when he got home in Gary, he found that the valve was too big so, he called his son who lives in Griffith to come back and take him to the Gary Ace (closer) to return and exchange the valve for the correct size. The Ace in Gary valve was much less (2.50) but, they refused to give him the difference saying that Portage price is much higher and they can't be responsible for their pricing.

I am sending complaint in regarding I went to get my propane tank filled at ace on east colonial and everything was going great as did my other previous visits until the young guy who filled my tank dark hair was being trained looked like filled my tank walked it over to my truck and sat it by my back door I ask if he could help me for I have a bad back I even had my handicap tag in truck hisvtesoinse was no I can't do that. I was just standing there I tried but couldn't lift it as he stood there looking st me I saw a guy getting ready get his tank filled and kindly ask him if he could please help me get tank in car. He said certainly. I thanked him and was on my way. I just feel that I was treated with disrespect from this young boy and I was so surprised he would not help me. This is not the type of service I expect from Ace as I have never experienced a situation as this. I have always been treated with respect when I go there but this time I was not and I felt disrespected no explanation just NO I can't and walked away while seeing me struggling. I believe this young boy needs to learn some people need help in life. Thankyou, Tamala Force. Very unhappy ☹️

Hi, i dropped of a prepaid package to be picked up at ace hardware stickley ace nappanee indiana 46550, along with a prepaid shipping label came a customer receipt to be signed by store employee, the store manager stated he refused to sign the receipt, which is my proof i dropped of package at their store, the manager was rude and arrogant, please refresh him on franchise rules, obligations, thank you, john wilkman, [protected]