Acer
Reviews and Complaints

I bought a 800.00 computer on sale for 600.00 dollars in january 2010 from staples without a warrenty. First mistake on my part but was asurred what a great product I was getting, although, I had told them I had previously owned an acer and had had to send it back 3 times as it just randomly crashed but luckily it was under manurfacturas warrenty, but it still is costly time consumming and a hassle! They assures me acer had changed I would not have any issues and I would be so happy! Well for 2 and a half months I was in heaven I hadthis beutiful computer that was bought by my boyfriend as a gift as I have very low income and could not touch something that pricey. Then it began, I was typing along and my screen started looking like it was displaying fireworks, yes my screen had icredably blown up before my very own eyes! I called them up and of course they basically said I was nuts! But it was sent in, and I was about to be charged when I got a nice girl to put it through a higher tech leval investigation, where they found multible problems with my computer so everything was then fixed for free and shipped back with a piece of paper stating the repair work they had done and if any of it should need to be repaired within 90 days it would be done by them free of charge! 74 days later i'm once again typing to my dr. As I have cancer and stay in connection with my surgeons and medical staff through my health on line servives and i'm due for surgery again in4-6 weeks, my son lives with his dad due to my illness (14) and we interact through the computer, i'm sick so I socialize through facebook alot so I may stay up with my friends till i'm better! So you see my computer is my life! And I treeat my computer with great respect, I don't take it out, I don't pack it I don't put things on it like pots and pans all the things acer has accused me of doing and oh yes dropping it from a 1 foot couch to a carpeted floor as if it would break, maybe it would i'v never done it but i'v raised childeren and seen alot of drops and never seen a broken lcd screen! So I get it back nowi go from 3/30 to 6/10 it arrives home to me on 6/17 on 7/1 I walk out for a drink I come back mind you its 199.00 to fix this screen now each time to get it back I come back into the room and my screen is blown, all lines and holes! So I do sound hysteryical to them on the phone my 12 year rel;ationship is with ta fire captain I may not be rich but I am a nice normal person but acer has taken it all away from me. They play with my money my dr.'s my son friends, surgery test results and waiting to get in and out to get this to be shipped to them and pay for it to be shipped as well costing 25.00 dollars or so. Any ways 10 days was the straw that broke the camels back that and their letters they will repair what ever is wrong within 90 days! Acer treats me terribly they leave me on hold sometimes they will not let me speak to someone hhigher up to beg them to investigate this more as I am not doing anything to this machine and i'm told by the phone answerers I can not speak to someone unless I pay first? Can you believe it? This is why i'm calling I don't feel I should pay. This weekend my mother took pity on me and bought me a relitivly inexpensive computer for me to stay connected as I will not pay them 199.00 again! I said here it is cord and all check it for short circuits, I evan found on line that others have had this problem and I called not knowing what I was talking about, but told them to check the ribbon the inverter the motherboard together these were what were listed on the internet for reasons lcds blow up! So yes to there questions to me yes they do just blow up! And I will not rest till every agency has a copy of my complaint with their letters attatched in both ma. And tx. Where the co. Is out of. They do not stand behind there product and they have no custumer service etiquete! Sincerly michelle brennan [protected]

Last feb 2010 we bought the touch screen acer az5610 and starting that time i've been experiencing this blue screen with error 0x0000007e... The acer guy looked at it somewhere in march and just updated a software hotfix problem... But still the blue screen came back and he told me to do a system recovery which I did 2x because the blue screen comes and goes. Until finally just yesterday the guy came back and changed my mother board and my ram... And just 10 min's ago, I got the blue screen again! I was not able to take a pic 'coz it restarted just as I saw the blue screen... Boy! Am I soooo disappointed... Called acer again and want them to change the graphics card 'coz that's why we think is causing the problem... They said they'll call back to make an appointment... Wahhhhhhhhhhhh... I'm sooooo mad! I want a 1 to 1 exchange! I hate having a problem like this!

I do not recommend you to buy acer products anymore! I have heard quite a lot of complaints already... Gesh!

Dear sir/mam, namaste mein devendra singh hoon, sir meine 01-01-2010 ko home town noida se acer aspire-4530, purchase kiya tha, abhi mere laptop mein kuch problem aa rahi hai.

1. Battery backup problem. Sir battery problem ye hai ki mere full charge karne ke baad is battery ko aaj hi use karta hoon to mere liye koi problem nahin aati hai
{is battery ko aaj hi regular use karta hoon to us battery se mere laptop ko 1.30hours ka backup mil jata hai} meri main problem yahi hai ki isi battery ko aaj full charge karne ke baad, aaj ke din mein use na karte hui kal shaam ya parson ko use karta hoon to us battery ka backup samaapt ho jaata hai, yaani itna bhi power nahin hota hai ki mein laptop ko switch on kar paoon... Isi problem ko lekar mein lajpat nagar acer service center mein do baar gaya, pahli baar mere dwaara ye problem bataaye jaane per service center waalon ka kahna hai ki hamaare cheke karne ke baad aapka laptop 1.30hours ka backup de raha hai is halat mein hum kuch nahi kar sakte hain... Us din mein waapas aa gaya... Lekin mere laptop mein baar baar wahi problem aane ke baad mein bhi ghar per hi kyun bethta, main dobaara... Isi problem ko lekar lajpat nagar acer service center mein gaya aakhir hona kya tha.. Service centre waalon ka kahana hai ham cheke kar lete hain, us samay to wo mujhe wahan se bhaj dete hain lekin shaam ko jab result nikalta hai to unka kahna hai phir aapke laptop ki battery 1.30hours ka backup de rahi hai yaani aapki battery bilkul sahi hai... Dear sir/mam ab aap hi bataayen battery mein agar problem na hoti to ya backup agar hota to uska chaarge kahan chala jaata hai, wahi full charge kari hui battery kal shaam ya parson ko laptop kyun nahin switch on kar paata hai, aise to maine kai laptop chalaaye hue hain unka battery backup 10ya 15 dino tak bhi rahta hai, sir/mam mere acer ke is laptop mein aisi problem kyon aa rahi hai agar battrery main problem hai to use change kar dijiye ya kuch aur problem hai to use jaldi se jaldi thik karne ka kast karein, mein is laptop se bahut pareshaan ho chuka hoon, aur laptop abhi bhi lajpat nagar acer service center mein rakha hua hai... Thanks... Devendra singh.

2. System gets restart while normal working. Sir/mam meri doosri sabse badi problem yahi hai ki mere use karte karte laptop kai baar restart ho jaata hai, yahi problem ko maine lajpat nagar acer service center main bataai to unka kahna hai ki windows problem hai, maine dono windows xp, bhi aur windows 7 bhi daalkar cheke kar liya hai tab bhi yahi problem aati hai, sir jo windows mere laptop mein padi hui hai wahi windows mere office ke laptop mein padi hui hai lekin usme to aise restart hone ki kabhi bhi problem nahin aati hai... Maine acer service center waalon se bhi is baare main kai baar baat ki, lekin unka kahna hai ki windows problem hai aur bettery ke liye bettery ham change nahin kar sakte hain uske liye aapko hamaare senior se baat karni hogi... Isi liye in problem ke liye main aapko ye complain kar raha hoon... Meri in problem ko jaldi se jaldi solve karne ka kast karein... Thanks... Iam waiting for your answer... Devendra singh.

Do not buy acer laptop!

Support services in plymouth are very, very poor! Do not send your laptop for repair in the repair centre in plymouth!

I am waiting for seven weeks now and the part (Mother board) has not arrived yet (Form poland?)

Also have a look at the link bellow:

http://www.privatehealth.co.uk/aboutus/disclaimer/acer-laptop-review/episode-1/

Asya mircheva

I am looking for information about a Nigerian named Ananias Charles usually travels with another nigerian named Paul E. They drive drive a dark color black or blue 4 door nissan car. They are usually in the Universal or Kissimmee area and buy Computers/Laptops. I am offering an $100 reward for any detailed information about these two including local hang out spots, home address, last name or anything that will help Police track these two people down. Please email with any info you have and if it leads to there arrest, then I will pay you a fee of $100 - $200.
Or If you have recently bought a Acer Duo Core Laptop, it might be stolen! There phone number is [protected] and [protected]

I sent my Acer laptop back to Acer during the last month of the warranty as it needed a new keyboard and touchpad. When it was returned to me the keyboard would not work so I sent it straight back. When it was finally returned in January the 6 month old replacement battery refused to work. I contacted Acer and they said it must be a defective battery so I ordered a replacement.
When the battery arrived it still would not work. I did however notice at that moment that if I put pressure on the battery the charging light lit up! Then I discovered the problem. The screw holding the case together nearest to the battery connection was loose and held in with super glue! How could Acer do this? It appears to have been over tightened and snapped inside the machine. This is causing the battery not to connect with the power. I used a wood clamp and carefully clamped the laptop and battery together, this enabled me to charge the battery. It works fine as long as the laptop is clamped! I have contacted Acer 4 times now they have finally replied and said that as the laptop is now out of warranty there is nothing they can do! I also have a new £100 battery I did not need to buy. I have asked for a further managerial decision but up to now I have had no reply.

My family and I have purchased a total of 4 ACER compters over the last 3 years... My last purchase was for my nephew's graduation present in June. He uses this computer primarily for college. After one of his classes his power chord came up missing from his book bag. He (at the time wasn't sure if it was stolen or he had left it at home) I called ACER customer service today explaining the situation to them and was told that I would have to pay $24.99 for a new power chord (Ebay has them for 8.00) The gentleman I spoke to had VERY broken english, so I asked to speak to his supervisor (who also had very broken english) I"m still not sure that they actually understood that they were about to lose a TON of business from my family over a 25.00 power chord and VERY POOR customer service. I can understand a business wanting and needing to make money... However... When you have a customer that has purchases as many ACER's as we have in 3 years... (and) have were planning on purchasing 2 more this summer for my daughter and (another nephews graduation present) I would *think* that $25.00 would be NOTHING to them... I guess I'll be looking for a NEW brand of computer and will NEVER purchase another ACER again..

Jan 20010: Since purchasing a 32"aT322oB LCD TV in Jan o7, it has been sent back to Sydney 4 times.
Parts have been replaced, including the screen and the board and now we have a black line down the side of the screen AGAIN. Their customer service is hopeless...I have asked that the Tv be repalced, pointing out that the unit is a 'lemon', but they take no notice of my request. I have asked for their complaints dept contact details so I can complain in writing - I was told they dont have a complaints dept? I just couldnt get passed the dope at customer service. I am looking for advise please. Consumer Protection have advised me that I have done more than enough considering I have sent the TV back 4 times, and to ask for replacement product...but that doesnt work. How does this comany get away with this? Their lap tops are also a disgrace.

Hi,
I have bought Acer Laptop 4736 - S. No. lxpg40c0279292d4f21601 (on 14th Oct, 2009 from Micro Sun, super bazaar, Moradabad). Within a week, it was not booting. After 2 hour, it started normally.
I was embarrassed when I had to give important presentation. It was not starting. Any how I managed and after few hours it started normally. I called up (3rd November) customer care and they asked to visit service centre. At service centre (Ghaziabad), they said that motherboard had some problem. Service centre collected my laptop. I kept following up with service centre for next 22 days. At last they received motherboard from Bangalore and replaced (25th November, 2009) the same. Next day it was not showing any sign of life. It was completely silent. Again I had contacted to service centre, they expressed same problem. I again asked customer care. This time reply was same… ‘Our service centre would take care’. I asked to replace this laptop (Acer Laptop 4736) as it had manufacturing defect. But customer care and service centre both denied and told that they are helpless. They could only provide warranty.
After all this I searched email ids of Acer people on the internet. Few ids were [protected]@acer.co.in, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@acer.co.in, [protected]@acer.co.in). I got response that somebody would connect me. After two days, I was asked to send contact details. I shared through mail. Nobody contacted me next day. After that I marked CC to Jai Shankar, Director Sales, Acer India ([protected]@acer.co.in) and Sudhir Goel, GM, Acer India ([protected]@acer.co.in). Now Customer care Manager Head Mr. Amrish Mahajan ([protected]@acer.co.in) contacted me. I simply requested to return full amount with a letter stating that ’Acer was unable to provide defect free product and service’. They offered me to replace Laptop with one month of extended warranty. I refused to this and asked my money back with apology letter or replace laptop with compensation as my brother had faced problem. He is an MBA student and it was basically purchased for his study. He missed few presentations and that was big loss. At last, Acer returned (12th Dec, 2009) the money without any Apology letter and took back laptop (Acer Laptop 4736).
This shows there lethargic and disgusting approach. Acer people don’t support their customer and when they caught with mistakes, they simply escape. You would be tortured mentally and physically. Now I hope this cheque would be realized. I would suggest – Do not buy Acer Products. I have shared the mail ids so that if anybody facing such problem can use these ids.
If some responsible Acer people read this review, kindly think upon that how would you survive with such product, service and behavior?

Regards,
Rajeev Misra
[protected]@yahoo.com

Newegg.com offered deals on black friday 2009. Once stock is over for Acer laptops they accepted the back orders promising to send the laptops on 12/04/09. On 12/4 they sent email saying they could not send due to over whelming demand!? Did they not know even after taking all the back orders howmany orders they have and can they fulfill them?! Atleast they should have a common sence to send emails sooner, they waited till all the deals such as cyber monday etc.. are over and sent on 12/4.

Newegg.com treats customers like junk. Keep away from this ...

My issue is with Acer Laptop (Model: Acer Extensa 5630). Everyone should be bewaring because there's an Inbuilt Problem with this particular model. Service Center people accepted verbally but denied giving and written.

Problem is with LAN Port/ Motherboard/ Design (I am not sure about the exact problem). All the owners of "Acer Extensa 5630" please check your Laptop. Whenever your Audio is on (Music, Movie, TV, etc) and if you are trying to connect to Internet through LAN (As i haven't tried WLAN, am not sure if same problem occurs) you can hear the strange sound & Flickering in Monitor while LAN is trying to acquire IP. Same strange sound and Flickering happens when you plug-out the LAN OR simple if Internet is gone while Music is still on. It can also cause Hanging of your Laptop, as my system used to hang some time when used to some heavy/multiple program.

Actually I purchased "Acer Extensa 5630" Laptop on 3rd October 2009 from Bangalore, India and found above mention problem in that. I handed over laptop to service center on 11th November and after that they made my life complicated. In brief, no time frame to resolve the problem, no response of my phone calls (Not only from Service Center but also from Toll Free All India Service Center), no response of my mails, etc. etc... Once the service centre people accepted verbally the problem and said it common with this particular model and nothing to worry, when asked the same in written they denied it. They were simply not able to solve the problem.

As they have a tendency to give false promises and not responding to customer’s query. On 16th November they promised me solution by 18th November, which as usual never happened. I got frustrated and started running out of option so, on 19th November I mailed them and asked for the solution in another 24 hour and in this particular mail I mentioned it very clearly that if not I will left with no option but to go to consumer court but sadly they even didn’t bothered to respond to that mail (no phone calls, no email).

On 21st November the call center people (All India Helpline No) gave me another set of email id and promised for prompt reply, I believed them and forwarded them the email but sadly no response (no phone calls, no email).

Before going to consumer court i.e. on 24th November I thought let try to find the solution again, I called All India Helpline Number but there was no proper response.

So, finally on 25th November I decided enough is enough and filled the case in Consumer Court.

Case No.: 2768, Bangalore Urban, Consumer Forum.

Now after getting notice from Consumer Forum they started calling me and started saying they have the updated driver now, bring your Laptop we can resolve issue now.

Here, I am still not sure whether they have a real solution or not or this just another lie but after going through all these I do not wish to have their product at all. Please guide me as I have mention in my Prayer at Consumer Forum for refund of money, how to prove my point as I don’t want to hire a Lawyer for this case. In my appeal to consumer forum I have submitted a copy of those emails.

Please guide me.

Regards,
A Utkarsh

I Helen Burns have bought a new Acer on the 21/10/1009 to updated my 18month old Acer so I could have the new windows 7, and was told I will be able to download the new windows 7 on the 22nd when it came out to the public, but the next day I was told it would be shipped to me at my own expense. I did apply to have windows 7 delivered and received payment and shipping confirmation on the 5th of November and was told it would be here in 7-9 days. with a tracking ID, The tracking number I was given, is not known by the Eparcel website, I then contacted Acer and was told to ring technical support, who then transferred me to dispatch, who in turn told me to contact MMedia sales, they ignored my first email, I had response from my second email, which told me nothing except that it was still with their forwarder. I am losing patience and would like my Windows 7 this week as I bought the computer 4 weeks ago today, i would like immediate reaction to this matter.
Also when I tried to make a complaint through the help desk complaints section it kept throwing me offline so I couldn’t even make the complaint threw the companies channels.

Thank you.

Helen Burns.
Unhappy customer.
18.11.2009

On 6/16/09, I purchased an Acer Aspire One from our neighborhood Wal-Mart. I have had problems for about 4-7 days now. I have been covered up with schoowork. I called the number that I have for Acer (1-800-637-7000). While on the phone, the recording told me that my serial number was one that had to be dealt with on the internet. I spoke with three reps. from Acer.com (unfortunately, the evidence I have to offer is only from the last of the three reps that I spoke with tonight.). They told me that I needed to do a factory restoration on the computer (all three told me this). The last one (as you can see in my evidence presented) informed me that I would have to buy a CD from them and a CD/DVD external drive to be able to complete this procedure. I have it under warranty and registered through them. According to the warranty, Acer was supposed to replace the laptop or fix the original one for me. I highly commend Wal-Mart Stores... they told me, since they don't want to honor their own warranty... i'll take care of it myself... i'll give you a new one. They too are not happy with this situation at hand. This is to take place on October 29, 2009. However, there have been serious side effects from Acer's actions tonight. I have Post Traumatic Stress Syndrome and asthma... this situation has caused a flare up... I've been really depressed, hurt, and angry all rolled in one. Also, there is a heart and emphesema patient in the home... it has stressed him out to where his blood pressure before bed was: 128/64 with a 79 pulse. This is unusual for him to have this type of blood pressure and his chest was tight. He wants you to sock it to Acer where it hurts. He further said Wal-Mart is to be commended for their kindness and assistance. We both have suffered mentally and emotionally. We both feel Acer should have to compensate us for the harm this situation has bestowed upon us along with a formal apology to us, Wal-Mart and to you for what they have done... along with whatever action, fines, etc. you feel is in order. Here I submit Exhibit A: The last conversation with Acer rep.

DeeAnne Hedrick: Hi Akhi
Akhil R: Thank you for being online. I appreciate your patience.
Akhil R: May I confirm that the serial number of your computer is LUS700B02891438C4A1601?
DeeAnne Hedrick: the last two reps asked me to do the restoring process and it didn't work
DeeAnne Hedrick: yes that is it
Akhil R: By validating the serial number of your computer, I can see that your computer is in warranty.
DeeAnne Hedrick: yes it is
DeeAnne Hedrick: and registered as well
DeeAnne Hedrick: 1-5JHDIX is the number I was given so that you would have something to refer to
Akhil R: May I confirm that the issue with your computer is that mouse pointer is not working correctly?
DeeAnne Hedrick: yes... and then I clicked left clicker and the arrow keeps jumping and won't let me do anything
Akhil R: I can see that the previous agents suggest you to do a full factory recovery to resolve the issue.
Akhil R: May I know whether you are not able to do that?
DeeAnne Hedrick: yes and it failed
DeeAnne Hedrick: I know it's hard to believe but it happened
Akhil R: As you are not able to do the full factory recovery from the recovery partition using the ALT+F10 you need to do the full factory recovery from the recovery CD.
DeeAnne Hedrick: sir I don't have any way to do that
DeeAnne Hedrick: I don't have a CD tray built into this one... it's the Aspire One... the burgundy 2 pounder... lol
Akhil R: You need to purchase the recovery CD and an external CD/DVD drive to do the full factory recovery.
DeeAnne Hedrick: this is getting to the point where I want another one or my money back.
DeeAnne Hedrick: with what? I'm on fixed income
DeeAnne Hedrick: I got lucky when I bought this computer.
Akhil R: I am sorry for the inconvenience.
Akhil R: We have no other option.
DeeAnne Hedrick: be right back
Akhil R: I will give you the steps to purchase the recovery CD.
Akhil R: To order replacement recovery discs/media, please follow the steps below:

1. Go to  http://support.acer.com/

2. Click "eRecovery CD Purchase"

3. Enter Serial Number or SNID

4. Enter Shipping information

5. Enter Billing Information
Akhil R: Please keep in mind that you will lose all the data stored in the computer while doing the recovery.

Time was back to year 2007, I bought a laptop from a bestbuy store.

I check many deals around that time to ensure that I will get a good laptop with windows vista OS since it just came out.Among circuit city, wal-mart, office depot and best buy, I found a laptop which is pretty cost-effective at best buy.

It's a Acer laptop, then I asked some simple questions to one of the salesman like where was this laptop made in, and does it have dual core cpu, however that salesman answered "Man who knows, it might be from Tailand and yes it's dual core cpu." When I told him that give me some moment to consider about it, he seems like he look down at me as if I won't buy it.His attitude is really unpolite.

I just bought this laptop upon his answers.This turned out to be a long nightmare to me.
He answered all wrong, the laptop was made in Taiwan(not important) and it's not a dual core system(really killed me, cause it run windows vista really slow without dual core cpu).

When I decide to return it, bestbuy refused my request. I found out that the laptop that I bought is a clearance product with pre-installed vista OS, but it's originally upgraded from Windows XP. No wonder why they refuse my request and this laptop runs really really slow, I can not even power up sometimes.

This complaint is not to tell you not to buy from Best Buy, but I wish Best Buy could improve their customer service and hire more knowledgable person to handle tech sales.

I wrote the following letter to acer afetr it took them 4 attempts to fix my machine, which I bought for a new job (in which I was given and had to have a laptop), I lost my job due to acer taking 43 days in total to fix and repair it and then send me a replacement.

I have been advised by andy rivett that there is nothing that can be done, and thats it, I want compensation for not being able to wortk for 43 days.

The letter sent is as below

Dear andy

This letter is a complaint about how my cases have been managed in relation to my acer aspire 8930g laptop repairs between acer and the info team.
S/n lxasy0x4429130060d2300 – aspire 8930g
Purchased on 8th june 2009

Each and every time that my laptop came back from the info team, it came back with different or more problems.

You will see below a confirmed history of this, this was sent my angela foster at the info team.

I bought this laptop as I had been accepted for a job in which one of the factors is that I would have my own laptop.

Since the first case (12th june 2009) I have not been able to use the laptop for a total of 43 days, this impacted on my work, as I could not do my job without my laptop, these I did not get paid for and left me in some hardship.

The final case (case 4) where miss angela foster promised that a new laptop would be sent to me on the 7th september 2009 was broken and told that a full refund would be awarded instead.

This did not help my situation as my employer had advised me that due to meeting scheduals I had to have a laptop or face my contract being terminated.
I was then told that a replacement 8930g could not be found but a lesser spec 8920g could be and that a refund of the difference would be accepted by myself., this I accepted as I need this laptop asap. I was then advised that a 8930g was available but this was sent out after I had been dismissed from my emplyment because of not having the materials needed when I started my job.

I am now out of full time work and on jobseekers allowance, and I owe this fact to acer/info team.

I would also like to seek some sort of compensation for the fact that I had no laptop for a total of 43 days in which I could not work.

I would like someone to contact me from head office asap, I have taken advise from a trading standards representative on this matter and would like acer to cooperate in this matter as well.

As advised above the laptop history is below.

Lxasy0x4429130060d2300 – aspire 8930g
Purchased on 8th june 2009
First case – case id 769848n created 12th june 2009 as doa, with the following issue: unit will restart whenever any shutdown option is chosen, whether it be hibernate or shut down. Will not install any update, unable to configure. Will not boot into windows normally, only into safe mode. Password: nigel26
Received in our warehouse on the 17th june 2009, engineers report states - replaced i/o board and hdd. Performed complete recovery on hdd and also updated windows through the microsoft website with no errors. Passed all functional tests. No longer restarts but shuts down when expected. Unit shipped to the customer on the 19th june 2009. Customer received unit on 22nd june 2009.

2nd case created on 27th july 2009 with the problem – right hand side rear usb socket don't work, other one work correctly. Touchpad scroller intermittently stops working and then restarts. Machine will see wireless router but refuses to see any connected machines, all other machines connect fully, connectivity keeps dropping out. E sata socket is unable to find anything plugged into it. Volume is much lower than previous to the repair. Power dvd now causes the unit to crash. *pri or to 1st repair these faults were there, recovery has been performed.* unit received in warehouse on the 30th july 2009, engineers report states – replaced mainboard and tested thoroughly. Unable to find any fault with replacement mainboard fitted. Unit was shipped to the customer on the 12th august 2009. Customer received unit on 13th august 2009.

3rd case created 13th august 2009 815981n, with the problem - *fao senior tech* cust states the wrong mainboard has been put in the screen seems to have a green tinge, he also states that the caseing is not put togeather right. Password: nigel26. Unit received in warehouse on the
17th august 2009. Unit was authorised for replacement by acer and replacement delivered to the customer on 4th september 2009.

4th case created 4th september by angela as customer has received replacement and it is faulty straight out of the box, angela has liaised with acer and acer have agreed that we will send out a replacement unit before receiving t he faulty unit. Full and final letter has been sent to customer.
9th september, angela has spoke with the customer and confirmed that a replacement unit will be sent out with the courier today and once delivered, angela will contact customer to arrange collection of the faulty unit.

In relation to the final replacement, when I recieved this, there was no battery in the box.

The service I have recieved from acer/info team is utterly disgusting, people lying, and not just not delivering on the promises being made.
I have never in my time of buying electronics experienced shoddy workmenship on any repairs that I have ever needed undertaken.

I look forward to hearing from you in the very near future and I hope this can be resolved very quickly.

Kind regards

=0 a

Nigel whorlow

I bought an Acer laptop just to try to see how well it worked, i have had nothing but problems out of it, it got so hot it burned the serial numbers off, i called customers service because it was only a couple months old they told me to PAY for shipping (25 bucks) and ship it back to them, i got it back it didnt work, i had to PAY again for shipping, got it back again it worked for about a month and crashed, i had to PAY for shipping again, got it back and they had broke my charger, so they wanted me to pay for another by this time i was a little upset so they did finally send me a new one for free, when i got the charger they had installed all these programs on the computer, and BROKE the piece where the charger goes into, and it still gets so hot it will burn you. I had to go and buy another computer what a total WASTE! DO NOT WASTE YOUR MONEY ON ACER. They have had my laptop more than i have...

First, I should admit I am not so super knowledgeable about tecnicalities on computers. However, I bought an Acer aspire laptop 5738 series at Dubai last May 2009. On June, I suddenly experienced something is wrong, the screen went blank with just a cursor on the upper left. so i run the recovery disk, and reinstalled everything. It went okay until sometime in July it said "disk failure". Its so disappointing. I am from a far province in the Philippines and its kind of costly to go to manila where the ACER Philippines was located. Nevertheless, i had it brought there today and Acer Service Provider said some sparepart of the laptop was defective and need to be replaced. the most frustrating/disappointing is that i have to buy the sparepart (which is very costly too)! For what is warranty then? When i inquired about its warranty, i was told that i should bring the laptop to Dubai so that i won't pay for the sparepart. Be informed that traveling expenses back and forth to Dubai & Philippines would buy me a two new laptop. I regretted i bought this laptop. it totally waste my hard-earned money. Ms. Esmeralda Madriaga [protected]@yahoo.com.ph

I have bought an Acer One 150. The computer never was used and I brought it to Brazil were I needed to work. The computer was never lit. Once I got there I found out the computer was not working. After 2 weeks battling with the worldwide support. They told me that it was a problem on the main board. They don't have the card in stock and it's going to take from 4 to 6 weeks for Acer to have the component and another 4 or 5 for it to arrive in Brazil.
I don't understand how Acer does not have this main board in stock. The computer never worked, Acer should send me another one. DON'T BUY ACER computers because the support is absolutely horrible.

September 2006 purchased an Acer atw3201 LCD tv for 1500 dollars with a 3 year warranty 3 months after purchase noticed bottom right hand side of the screen pixelating with eventually over the next few weeks engulfed half the screen when called for the "onsite" service warranty was told I needed to return it to service centre, did that 10 days later unit was returned repaired at least I thought so 14 days later similar pixelation started to service so back it went again this time they replaced "apparently" the LCD panel took 8 days to return and again all was well then 6 months later started to fail on power up and so on and
so on...now with 5 weeks left on a 3 year warranty it's currently back for it's 7 service call told the LCD screen needs replacing again and is on backorder with a tv they no longer produce...refund anyone steer clear of Acer dog of a product and crappy palm off service and support with more barriers to getting a straight answer and result than a politician.