Acer
Reviews and Complaints

I bought an Acer 3 in 1 pc Jan 2010. In August I started to get problems when it was turned on - sometimes it did not turn on. On 18th August on power on it displayed a screen that said press esc for start up menu press F10 for boot menu.

Acer required the PC packed in a box, surrounded by bubble wrap and packed in a "strong" box - whatever that meant and then shipped to them by DHL to Plymouth. Damage en route was my liability! It could take ten days before a repair was effected. Finding the packaging was a nightmare - custom made almost £100 - could I return it to the Acer supplier in Birmingham - an Acer only outlet -NO.

Could speak to anyone at the repair centre - NO

If it was a hard drive problem I would lose my data as they kept the old drive.

So we took a four hundred mile round trip and delivered the PC plus arranged we would have the old drive, if PC required a new one, to allow data recovery.

I was issued a pro-forma invoice/authorisation for repair that was charging us for the new drive even though PC was under Warranty.

Eventually, with much effort and persuasion, we spoke to a call centre floor supervisor - the invoice - after two phone calls and speaking to another floor supervisor was corrected and we were able to make payment - YES - we had to pay £50 plus £40 labour and VAT to have the old drive returned. it appears new drives can be obtained for £50! If we did not pay repair would not go ahead.

It was also agreed we could collect the old drive the next day. Another 400 mile round trip but there was important business data on the drive so no choice. On arrival Acer said that the PC repair would be finished that afternoon and call back and the PC could be collected. The PC was brought to the car in a thin plastic sleeve - compare how we had to pack it to send it! After a protest they provided a number of foam pads. They forgot to return my power lead! it was posted to me.

That same afternoon, Friday 27 August, having received the power lead I reloaded my software and uploaded my data then the system crashed. A little blue square telling me there was an NM parity error - hardware fault return to hardware provider. Acer's repair telephone lines are open weekdays until 17:30 as it was 18:00 i could not phone.

Monday 30 August is a bank holiday in the UK but no problem Acer's call centre is in India - inexplicably it was closed on the 30th.

I wrote a letter of complaint posted it it recorded delivery on 31 August and received a response two days later - guess what no name and no UK direct contact number.

The call centre refused to put me through to a supervisor - my call would be "escalated". Basically escalated appears to mean wait another two days.

I now cannot take the time to drive to Plymouth and face working off a laptop for two weeks plus paying near to £100 to have my have PC securely, commercially, packaged to ensure Acer carry out repairs under warranty.

I have also read on complaints sites that one individual recieved his PC in poor packaging and that the screen was cracked and casing bent.

It seems to me that a lack of proper communication channels, identified personnel and customer friendly return methods obstruct the resolution of repairs under warranty. Further, I have low confidence in any correction to the poor initial repair/fault identification being put right. Obviously, if my fears are not well founded - that is my PC continues working - I will post an update.

One further point - if I asked a local PC engineer to prepare a report on the PC's faults my warranty would be invalidated.

I also have an Acer Aspire Desktop, I paid for it in August but, had to wait till September for stock to come in, I picked it up and with no urgency to get it running as my old dinosaur was still running just fine. Towards the end of October, I pulled it out, set it all up, got it running and away we go! Then in April, I was visited by the Blue Screen of Death twice... it was under warranty, so no problem! I called them, after fighting on the phone for an hour, that I DID NOT WANT to purchase recovery discs, that the problem was a HARDWARE ISSUE, they finally clued in and said okay, we will fix the problem... They wanted me to ship it, at a cost of $50?! I don't think so and the e-mail I received stated I could drop it off, no problem! When I mentioned the e-mail, it was no problem to drop it off all of a sudden.

It took about 10 days to 2 weeks and I got my machine back, everything was a go, no problem... they put in a NEW Motherboard and Video Card... my dinosaur is still running on the original goods... never a problem.

Now, we are about 8 days past the warranty on the new parts and guess what I got to see this morning before breakfast!

Yep, the BLUE SCREEN OF DEATH RETURNS! And when I called... well you can pay $200 to have us fix it... No, I can't pay you $200 to fix it cause, this last REPAIR ONLY LASTED THREE MONTHS! AND THE WHOLE COMPUTER IS LESS THEN A YEAR OLD! Give me a break!

Acer has a life expectancy of what? 10 or 11 months Max! and that is WITH a Repair to the Motherboard!

My advice to you is to NEVER BUY ANYTHING ACER MAKES! Unless of course you are into being without your computer, feeling like you were raped for buying it in the first place cause you thought it was such a good deal! and like banging your head against a brick wall!

Oh and if I forgot to mention... my daughter got her ACER Laptop for Christmas... it went in for repairs right after I got my PC back, the Keyboard went...

A = A
C = Complete
E = Education (in)
R = Recycling

AKA = GARBAGE!

And yes, the Customer Service Dept... lol! Please, don't get me started! I won't know where to stop! Don't bother... they will want to sell you recovery discs... why not!? at $50 a pop! lol! Its a joke!

Save up and buy a MAC or get a DELL... I think both are better based on Customer Service AND Parts.

Have a great day! lol!
♥ Char in Canada

Acer Service is very poor. They will find any excuse to charge you for repairs while the unit is still under warranty. POOR CUSTOMER SERVICE! AVOID THEM.

I have had bad experiences with ACER repair in Texas. I sent my
AcerAspire One to them to repair the keyboard. When it came back the keyboard did not work and and now the SPEAKERS don't work! I called them on the phone, and they want $199.00 to repair the computer. ACER S A BAD CHOICE MY FRIEND!

My husband went to one of the Walmarts in Pensacola, Fl on the morning of the 27th and they had one of the
Compaqs left and we got it for $298.00. For the money, it seems to be a great computer. We havehad several people want to buy it from us.

I did hear that each store was only receiving 10 each of this computer.

SA
Pensacola, FL

The short story:

If your keyboard and mouse stop working with any Acer model even when plugged into AC power, try replacing the battery (who'da thunk it!).

The Details:

I had what I consider to be 2 bad experiences with Acer also and I don't think that I'll be buying another one as a result. I and my dad each bought an Acer 3000 series laptop about 4 years ago. After about 3.5 years, the keyboard and touchpad stopped working on my Dad's machine. It seemed that the .NET Framework 3.x was installed/upgraded and could have caused it so I tried re-imaging his machine with the system restore disks (w/o .NET), resetting the BIOS settings to the default, flashing the lastest BIOS from the Acer web site, and re-installing the device drivers. Nothing would fix the keyboard and mouse whether it was plugged into AC power or running on the battery. The keyboard and mouse would, however, work fine with Linux (Ubuntu). Finally, I gave up on his laptop and he threw it out.

About 6 months later, my keyboard and mouse stopped working. I tried all the same things that I tried on my Dad's laptop but nothing would work, yet the keyboard and mouse would, again, work with Linux (Ubuntu). I wasted a lot of time and was about to trash it but I decided to call Microsoft, figuring that it was a Window XP issue. Microsoft would offer support for $59.95 per incident and if they don't fix it then they won't charge you. This sounded reasonable, however they suggested contacting the manufacturer first so I called Acer. I told the woman from Acer support the issue and what I though might be the problem (the BIOS was the only other thing that I could think of since the system restore disks did not fix it). She gave a little laugh (probably because I was frustrated) and said that the warranty had expired and if I wanted Acer support to help me then it would be something like $2.95 per minute or $59.95 per half hour for phone support, whether they could fix it or not. I told them I would try Microsoft since they were cheaper and would not charge me if they could not fix the problem.

After becoming more frustrated with Acer support, and contemplating shelling out $59.95 to Microsoft to fix a 4 year old laptop, I started surfing the web. I wasn't able to find much on my issue, until I came across a message board with someone with a username of DontBuyAcer. I read the message thread and found that other Acer models has the same issue and if you remove the battery then it might make the keyboard and touchpad would work. I tried this and MAGICALLY the keyboard and toughpad worked. I ordered a after-market battery from an Amazon.com vendor (4400 mAH vs the original 2000 mAH) and everything seems to be back to normal (so far) when running on either AC power or battery.

So, why would removing the battery make the keyboard and mouse work, or more importantly, if the battery went bad (as it will eventually do) then why would that cause the keyboard and mouse to stop working, even when running on AC power (with a bad battery). I would say that it's a terrible design, though at $120 per hour for phone support, this would work in Acer's favor. It would also work in their favor if you buy another Acer, wouldn't it? Is this laptop designed to fail when the battery goes bad, making it a disposable computer...I'm not sure but it seems to happen on other models too, based on my web search. So I find it had to believe that they are NOT aware of this issue, given the number of support calls that they must field everyday. And yet they wanted to charge me $120 per hour ($59.95 per half hour) for them to eventually tell me "take the battery out and if the keyboard starts working again then get a new battery".

I have an acer aspire 5610, no problems w hardware or vista home premium, but when I installed my windows anytime upgrade I lost all ability to use windows. The display now claims that "this copy of windows is not genuine". I went online and windows cannnt verify it either. Funny how my windows was genuine and working fine until I loaded the upgrade. I have not up or downloaded any thing else to my computer. I took it back to best buy and dianostics came back all ok. It has only 2 functions now. 1. Open in safe mode, but I cannot access most files, play media... Or save anything. 2. Access the internet, but it automatically shuts down after 45 minutes. After 3 calls to acer, 3 calls to microsoft, and lots of online research, the best answer I recieved was when someone at microsoft admitted they had a deal w/ acer to let them provide the "anytime upgrade" disk along with thier laptops, but under the condition that acer would provide any tech support regarding that particular cd. The only info I have found for acer is : 1394 ebhardt dr. Usa, (No state was listed) and "frances, [protected]" I can't get frances on the phone, but there is a vm, it may be a start. Class action sounds appropriate. I will be taking all of this to my local bbb, and speaking to a lawyer this week.

I have purchase an acer laptop in nov-2017, model name acer extensa and I have been give a warranty card for 1 year and I was been informed by dealer variety store in thane (W) near alok restaurant. I was informed that if I made an extra payment of rs 3000 I will extention in warranty to 3 years. I have paid the amount and there was stamp on my warranty card which says warranty for 3 year by manufacturer but in 2017 I went to company for the complaint with regards to laptop and its button I was informed the warranty was only for a year when I show them my warranty card they simply denies that this is a fake and there will be no service by acer. If you want to repair and want to make any change you will have to pay for it minimum of 500.

My personal comment on acer product. Please just forget them and dont think about such products they are fake

You get what you pay for with laptops direct.

I was on laptops direct website in the process of purchasing a laptop, but had a problem with the promotional code I was using. So I called laptop direct and a sales person answered.
I explained the problem I was facing when adding the promotional code, I was getting the following message (Microsoft VBScript runtime error '800a0006').

He was asking me something, I could not understand as his voice was not clear, I think it was so early at 10.15 that he was mumbling and hasn’t woken up properly.
So I assumed he was asking a different question and so I was giving him an answer based on his question.
He asked me twice, and I still didn’t understand properly and I gave him an answer on what I thought he was asking. Then the third time, he said “I'm not going to ask this question again, what error you are seeing”. At that point I was really annoyed at his response and put the phone down.

If this sales person really wanted to do his job properly, he wouldn’t talk to me like that and he would have listened to my problem at the beginning of this call (which I told him what was the error I’m getting) and instead of asking me to tell him what error I’m getting he would have replicated the same error I’m getting by testing it online.
I'm an application developer and been programming for 10 years, when our customers face problems, we ask for the problem and try to replicate what the customer is doing to bring back the problem on our screen.
The sales man, clearly didn’t want to be at work and in turn has lost out on me as a customer.
I have been purchasing laptops from laptops direct for myself and for my business and have been informing friends and colleagues of this website.
This is the second time this happened to me, and on both occasions the service response could have been handled with a little bit of respect and professionalism (after all you are trading in the UK).
I’m so unhappy of your services and will never recommend laptops direct again. I know I’m one of 100's of potential customers to you, but the more this continues, the sooner you will be out of business.

I googled laptops direct through Google, and boy I found so many bad complains, some of which are:

http://strugglers.net/~andy/blog/2017/08/27/dont-shop-with-laptops-direct-unless-you-enjoy-marketing-email-and-a-hard-sell/

http://forums.moneysavingexpert.com/showthread.html?t=229570

http://www.ciao.co.uk/www_laptopsdirect_co_uk__Review_5580360

I hope one day, laptops direct can employ staff that can provide the level of service customers deserve in the UK, we are not in Pakistan, Bangladesh or Arabia that we should accept this type of service. Thank god we have proper ‘UK’ companies that provide the same products as laptops direct but with a service that has respect and professionalism that any customer should expect in the UK.

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

Acer should do something about this, but they're probably not going to, so watch this:

http://www.youtube.com/watch?v=Z9IsId_o9EA

You'll realise that if you pull down on the cable connector at the top of the screen, the problem is resolved.
This is likely to only work temporarily, as it did for me - I cant see what I am typing.
Just don't ever send a laptop to get repaired. The people repairing it are usually knowledgeless, selfish a**holes.

any one any ideas on what to do next to get this problem resolved

my acer 5920 was still in warrenty last year when it started to have screen flicker problems then eventulay it went pop altogeather and would not reboot i sent it back to acer under warrenty where they replaced the mother board it came back working fine now 5 months on i have screen flicker again after about half hour after the system is turned on has any one got any ideas what to about this now unforchunatly it is now out of warrenty TYPICAL !

OMG! I HAVE EXACTLY THE SAME COMPLAINT! MY COMPUTER FLICKERS TOO! It flickers all the time, the system crashes on a regular basis. Also, every time the screen flickers, my MSN Messenger status changes from online to busy. My battery barely lasts 2 hours when fully charged, and DID I MENTION THAT MY CD DRIVE IS BROKEN!? I've had this piece of crap computer for 1 and a half years. I sent it to acer and after 2.5 weeks, they sent it back today. They did not fix a single thing. All they did was clean the screen. All the problems are still the same. Even though i wrote a letter explaining all issues in detail, they sent me back a sheet saying they found no problem whatsoever with my computer. When i turned on my computer for the first time today, what I did notice is that it had to go through a system restore. Its never had to do that to start up windows for me before. So it seems as though the 'technical support' twits screwed it up even more.

I paid for 2 years extended warranty for this crap, on top of the 1 year standard warranty. What is the point of the warranty when they wont veen fix the many many problems! We were going to buy a brand new desktop acer, but after this whole debarcle, they will never, ever get the business of any person in my family ever again. Acer, you are an embarrassment to the computer industry, and your computer technicians are total ###s!

My 5534 acer does the same thing.They told me to call Microsoft at 129 buchs an hour. Hah!
Any one know how tu repair?

MORE THAN 3% OF 5920 OWNERS HAVE THIS PROBLEM. ACER KNOWS WELL. THE PROBLEM IS FROM THE DISPLAY CABLE CONNECTOR. THIS IS MY SECOND ACER AND MY LAST.

I have the same problems with the screen flickering, people on some forums I found whilst checking out the problem have fixed it by replacing or reconnecting the LCD cable that runs to the screen. It is not software based as I have both windows 7 and vista on my laptop, both have the same problem and it even does it before windows starts sometimes.

I have an Acer Aspire 3 with windows 10 and mine will freeze randomly and the only thing that works is to do a hard reset holding down the power button.
This laptop isn't even a year old and it already has been sent back to Acer for a total HD failure 42 days after purchase. Now this damn freezing problem is driving me up the wall. This is such a frustrating situation as I can't keep shelling out 80$ for shipping every couple of months for Acer to keep their product limping along until the next crash.

2018 and I am having the same problem. Have owned mine last then 6 months and this has been happening now for the past month.
Completely over it, freezes up right in the middle of things and then I end up losing them.
Will be taking it back as I lucky bought am extended warranty with it.

2017 AND THE SAME ####...Acer is the worse brand I have ever experienced. Less than a year old stupseeeeeeeeeeeeeeeeeee fed up

This problem can be resolved by upgrading to the BIOS (to v1.15 which includes a system lever WLAN fix) and the Wireless LAN driver (in my case Atheros).
I'd suggest updating all the system device drivers anyway. Turn off WiFi (Fn - F3) before you begin and connect your notepad via cable to the internet.
Drivers can be downloaded from your regional Acer website, but make sure you pick the right model.
Ron

FOR all users that have problems with the wifi connect freezing the netbook after 1 minute====
ENABLE NETWORK BOOT IN BIOS! (worked for me on ubuntu 64 bit 11.04)

I have an Acer Aspire also, like everyone else here...same problem

same problem folks nobody has a solution plese let me know..plz frustrating here, , last time i buy an acer thats for sure..

also mine has the same problem ... did any of you find a solution?
Francesco

I know this is a pretty old post, but I just wanted to comment that it is 2010 and my Acer Aspire One is new and keeps frustrating me with the same problem. It just freezes and I have to unplug battery to restart. I went on a search hoping to find some answers; and of course there are none. I wish they would test products for a significant time before they start selling it.

has anyone found a solution to this? i used to own hp and have never had problems with it, and now i am on the verge of taking this acer aspire one back to where i bought it from, because i cannot afford to have a laptop that's giving me headaches, if it does not freeze up it makes a funny noise when the media player is on. and when the power is not on it becomes as dim as night...fed up!

well, you should have bought dell to start with, acer laptops aren't that good

Like others, I bought an ACER Aspire One notebook. Although the system works fine, I have had problems keeping the rubber feet on the notebook. I have glued them back several times.

When I lost one and called ACER, I received no help. The agent kept referring me to a "3rd party vendor" with no information as to which 3rd party vendor to contact.

If you are going to sell a product, you should at least know how to fix it every part of it. The customer service is poor.

This computer has a bad Video Card and Processor. The stats claim it clocks at 1.3 ghz but only runs at 1.24.
The video card is a Intel GMA 500 which is coded horribly and programmers don't want to try to dig into the code in fix it. Linux users are not looking in this direction. Why boast about having 720 HD on it if your processor cannot handle a simple youtube HD Video. If you are looking for a decent net book their old model (Acer One zg5) has 1.6 ghz dual core atom and a Intel 945 GSE. No HD here... Runs slightly better and is has a full size wifi card which can be swapped out. Unlike the mini one in the 751. However they Run very hot.

Acer zg5 is about 260-299 1.6 ghz Intel 945 GSE (Linux Supported)
Acer 751 is about 299-350 1.3 (1.24 really) ghz Intel GMA 500 (Only supported by 2 linux versions at the time of writing)

hi, i have acer laptop its not working properly, its speed is too slow & hanging problem

Acer Aspire One is a piece of junk. 1-1/2 years old and none of my USB drives work. Tried numerous ways to fix problem. Not worth the time or effort. Look elsewhere.

My Aspire one refuses to boot. No POST, no blue-screen, nada. I tried flashing the BIOS, no luck. WHY did these people use tech that SO frequently erupts with this problem? For THIS i spent $XXX?!?

Bloddy blue lump of plastic it is now. And their customer service system is purely crud. ONE BLEEDING SITE, and communicating with them is like calling India at 3am for a tech support question.

Do yourselves a favor- buy something else. When it works it's a joy. The rest of the time it's a health hazard- because hitting yourself on the head with it over and over is not good for you.

I totally agree!
I've bought an acer laptop and i got the motherboard burned and it is being fixed since 24th, October, 2010!
And today (8th, December, 2010) they said it couldn't be fixed!
acer really stinks and they absolutely have the worst costumer service ever.

I am totally in agreement with those who complain about ACER! I bought a netbook last year and the battery never did work-I always had to use the cord. IT STILL HASNT BEEN RESOLVED plus they have my battery because they said they would send a new one but now they claim my waranty is expired and that they never received my battery (Even though I gave them prove that they received it from UPS)
ACER STINKS!

And to anon854: It shouldnt matter how small of a problem. you buy soemthing, you should expect either/and/or good products/service/resolution.

you guys are pansies for making such a big deal over a piece of rubber that has nothing to do with the operation of the computer. if you want to make sure they don't get lost, rip them off yourself and superglue them back on...

Acer customer service is the worst. They seem to go out of their way to NOT give you the information you need to fix/maintain your system. For example, there are a few BIOS updates online for various systems, but there are no release notes, just a warning that a BIOS upgrade may kill your machine. And you can NOT get a real answer to a question via e-mail or phone; the only people you can contact just don't know. Their FAQs and support website stink. Once you walk out the store door with your Acer, you are stranded.
AVOID ACER products.

my problem with acer is different with poor connection of the charge to the computre link, and short battery life. it will not working if the charge is disconnected. it was dead. BTW, the computer is ACER ONE NOTEBOOK 11'.

john in Ohio

We purchased our Extensa 5620 from Best Buy in 07 and have already replaced the hard drive twice and now we cant get it to boot up again! And many of you may have noticed that Best Buystopped carrying Acer all together.

I bought my Acer netbook 9-9-2010, less than 1 year ago. I notified them on 5/31/11 the battery would not hold a charge..They notified me it was out of warrenty. I sent them a copy of the reistration page from their site which they said was unacceptabile information. I have now sent them copies of the purchase invoices and upc codes. I still have copies even though I had sent the originals to them for the free offer that came with the unit. A wireless mouse and a protective bag. Did not get those items either. I love the unit for travelling it is great WHEN IT WORKS. cUSTOMER SERVICE IS HORRIBLE. Have a mind to get a permit to picket out side stores that sell Acers as the back to school and holidays are approaching. A suit for breech of contact sounds real good to me right now

I bought Acer Aspire netbook here in Saudi Arabia last March 2011, but unfortunately when the unit arrive and test run in my home country the netbook already dead-unit it can't be open the system, my sister try to send ACER Center in Philippines to avail the " international warranty" and unfortunately ACER refused; they said the International Warranty of the unit are not there covered, they can only diagnose the unit for free. So finally the diagnose out and they told us the unit have problem in motherboard and need to change, the cost of the motherboard are higher than the cost if you bought brand new one here in KSA. My question is where the " international warranty" goes? This ACER you can't trust when it comes to there product and service. dvojex@yahoo.com

I bought 2 Acer Laptops for my daughters as they are homeschooling now. I purchased them in February of 2010. ONE DAY before the warranty ran out, one of the laptops quit working. Acer repaired it. This week BOTH screens went out..it looks like they are cracked and have a black/purple ink blot on them. BOTH OF THEM! They have not been dropped/damaged in anyway. In fact one of them has a brand new hard drive. Now my warranty is out on both of them. I will NEVER buy an acer again! Now I am out two computers and cannot afford to replace them.

i bought a brand new acer aspire on aug 24 2009 and three weeks later it went black and would not turn back on. Sent it in to acer repair and waited 3 weeks to get computer back in same condition. Then they wanted me to send back. When i asked to talk to supervisor they wouldn't let me. when i aked why they dont stand by their product they refused to answer. Good thing best buy stands by their warrenty and told me not to send anything to acer and replaced the money even after the return date passed. This is a scam by the acer company to lure poor people and collage students to buy a product that they know is going to brake. I with you on a lawsuit contact me at gunskiller20@yahoo.com.--mike

While I agree that, generally speaking, Acer's are crappy computers (regardless if they are desktops or laptops) some of you are just pissed about things that are not within Acer's control.

For example, NJKatwoman, a hard drive failing is NOT uncommon, they fail all the time (I've seen them fail right out of the box), and while you may not like that, it's not Acer's fault that they were sold (and consequently re-sold) a bad piece of equipment, could they have bought better stuff yes, but I bet you didn't want to spend the money on a good piece of equipment either.
Regarding the reload you, you could have easily borrowed a Windows Vista disc from a friend and used it to reload your system after purchasing a new drive and not had to purchase a disc. As long as you are the legal owner of the license, it should work (you may have to jump through a couple of MSFT's hoops, but its worth it).
Also, if it was having problems from the beginning, why weren't YOU on the phone with Acer every day until they fixed the problem when you started seeing it, this is clearly indicative of either a bad motherboard or possibly a bad drive (more than likely the former).

To ljks1950, if it's under warranty, get on their case and make them fix it or do right by you, grow a backbone with those twits, they're not you friend they are some little twit in a cubicle 500 (or probably 15, 000) miles away and don't care too much about your issues except to the point that they're getting paid to be there.

And RyderWifee, did you bother to do a free upgrade check on the Windows website to see if your computer was capable of being upgraded to Vista BEFORE you tried to just throw it on there? It may not be able to handle it, Vista has some pretty beefy requirements. Though more than likely it sounds like you DO have a legit gripe about numerous components on the motherboard not working, though I would definitely reload with Windows XP to prove that.

I hope you guys win a suit against them, but make sure you have legit issues with Acer first before complaining about it. I've seen a lot in the 15 years I have been working on computers, you'd be surprised a the causes for some of the problems.

purchased my 5100 brand new 2006 during black friday, went to circuit city for HP but they were all out of the black friday special. everything was fine until I upgraded to VISTA 1st thing to go Orbicam there were updates on their sife but the only thing that worked was rolling the system back to XP... another vista update and it was out again. THEN the USB ports (power still there just not recognizing anything) acer said product's out of warrany call and pay for tech support or take it to a repair shop. several days ago using the unit ok things except for the items previously not working(learned to work without them working) power the unit down and come back later to use the unit and KEYBOARD and MOUSE are NOT working...can't use usb ports so connecting anything this way is OUT. Can not restore using any disk AND can not get into BIOS screen...weird thing is the function keys work and I can use the space bar to wake it from something like a sleep status... and OF COIRSE acer is NO HELP AT ALL offering the same pay-phone tech support and taking it in for service. I found a work around solution on a forum involving using PCMCIA notebook card and I am going to try it today HOPEFULLY my card slot is working I never had to use it so I do not know. I emailed you already and have not heard a response, I look forward to hearing anything.

aspire 5920 roughly 2 years old, purchased february of 2008, tried to turn it on today, booted up just fine...after about 5 minutes just turned itself off and now has absolutely no power from the battery or straight from the power cord, obvious issue w/ the converter on the motherboard, acer's reply "pay $59.99 for 15 minutes of tech support over the phone or take it to a local shop" basically tough luck, do a search in google for "aspire 5920 died" you will get at LEAST 10 pages of links to various forums with people having the same exact issue, thats not a user error or a defective part, that an intentional shoddy design, so if you wanna count me in, i am all for it, ill be tossing you out an email as soon as im done typing this

COUNT ME IN! I purchased a brand new Acer Extensa 4620Z laptop from Computer Closeouts on Ebay. $585.00! It was made in Dec of 2007, I bought it in April of 2008. Now it is only August of 2009, and the hard drive is bad! WTF?! Only four months out of warranty, and I have no laptop?! Plus, the E (DVD) drive kept disappearing right from the beginning. Would disappear, mysteriously reappear, sometimes gone for months. I finally had to purchase a brand new OS for $256.00 (Win Vista Prem) and reinstall the OS. E drive came back, and stayed for a week, then GONE again! An inferior product, and I'm FURIOUS! I used my Ebay credit card, and will be paying for this piece of junk for quite some time.

Count me in on the Class A action lawsuit!

ACERS SUCK!

I just purchased an Acer Aspire One, Jan 1, 2009. Yes, 2009 and it worked 3 wks and 2 days and now will not come on. They had started the game with me. Sending a USB recovery flash drive for starters. I suspect the product is defective! I am willing to go ahead with a class action.

Acer's customer service (& especially their lack of communication in relation to repair progress) is a disgrace. Apple have shown how to handle customer issues, Acer will be history if they don't adapt. this will be my 50th and last Acer product.

I would like to restate what the prev complaint said. I too have received poor service from ACER on two occasions, the second being when i was unable to get proper internet connection. My provider advised me to connect ACER, when i did the staff was dismissive and basically gave me some " We do not give a darn advice " - In the end i had to connect Microsoft who was such a tremendous help. I would recommend people not to purchase any ACER computer products because their attitude stinks.

We have 5 laptops, necessary for business, and we have occasionally had to call for customer support. Acer's lack of concern for problems, and their focus on upselling unnecessary programs and software, rather than addressing the problem, is horrible. I will NEVER purchase another computer from Acer, or any of their subsidiaries.

ACER is a bunch of MOTHER ###ING SCAM ARTISTS. My Aspire One had a broken audio, so I mailed it to their Texas location. iT WAS UNDER WARRANTY. When it was returned IT DIDN'T WORK AT ALL. NOTHING. Wouuldn't even turn on! Any various rubber parts from the base and lid had been removed. I called them on the telephone and they refused to acknowledge they were at fault. I sent them a working computer and I received a busted unit. They are criminals. ASIAN SCAM ARTISTS. BEWARE |THESE HOODS. B U Y A M E R I C A N! ! ! ! ! ! !

I must fully agree !

We sent our Acer computer in for warranty service in the original factory box... Acer called to tell me that the computer case was smashed when it arrived via FedEx. Fedex went to examine the computer and the box and determined that the box was in perfect condition and the damage was done by Acer. I went round and round and being a great company, FedEx paid $199.00 for the computer to be repaired. Needless to say, Acer sent the computer from Texas to our home in New Jersey TWO times and both times the computer was still trashed. We paid them in full for a complete repair, but it is now two months later and the computer is again on its way back to Acer in Texas.

I spoke with a girl named Nichole in Customer service and she has yet been able to give me an answer as to why they never made the proper repairs.

Needless to say, I would NEVER EVER buy or recomend a Acer product. Also, this is why businesses go under...

If anyone can direct me on who to contact at Acer concerning this matter, I would greatly appriciate your help.

Oh, I must also say that I've been using IBM / Lenovo ThinkPads for many years and they offer the best service of any computer company.

Best to one and all, Truthfinder :-)

I agree with you on this. I am dealing with Acer Australia and have blown through a minimum of 50 dollars on the phone going through their endless phone loops and what not. And their Email center does not respond to their emails. They have had my computer for 2 weeks to fix a defective mother board. Worst $1000 Singapore Dollars I have ever spent on a laptop and will never purchase one again, and will tell others as well.

The only good service they have is in Singapore, which is the same population as Sydney. Singapore was quick, efficient, and same day repairs. Not only that, they actually pick up the phone after the 1st to 2nd ring. Funny that.

-another dissatisfied owner of a shoddy Acer

Firstly, if you not too sure about using a computer fully I.E. your not up to reformatting it yourself then really you should have taken out a contract with the tech guys as they would have had to resolve your issue.

Secondly just because your AV reports a trojan, doesn't mean that it is a trojan, as it is only monitored for the activity it is performing, and leading your AV to think its a trojan. A company as large as acer wouldn't let a virus get into your system upon installing it or i'm sure they'd have hundreds of reports of it.

Personally, I believe if your going to get a laptop, get a laptop dont try and get a free one, as they are free and (not always) are not going to be built as quality as they should be. If you want a laptop go have one built, if you want mobile broadband, go get mobile broadband. Surely you can't be too annoyed, as the item was after all what CPW called 'free', so when you have too many problems their response would be 'well it was free'.

I just talked to a supervisor at the warranty place that took over compUSA's service contracts, and the warranty that CompUSA sold me does NOT cover broken parts like this. Only broken lcd screens or bad hd's or mb's. If it goes into them and they see a broken hinge, etc., they will box it up and send right back.

I am pissed! Beware, do not buy CompUSA's extended warranties or Acers ever!

I just now am trying to get my issue with broken hinges resolved. Same thing here - they say it is not covered. I am trying to go up the ladder to see about getting this resolved. If I cant, I will post all over the place that this is junk AND acer extended warranties are also junk. If I hear back about a workaround or repair, I will post.

I also have a Acer 9410 both my hinges broke. I bought it at COMPUSA in march of 2007. I also bought an extended warrany but COMPUSA says thats not covered which really sucks. Acer is nothing but cheap junk.