Acer
Reviews and Complaints

I purchased an Acer Aspire with an extended warranty. The case has recently cracked where the hinge is. The company says the warranty doesn't cover accidents. This was not caused by an accident, but from opening and closing the computer. It probably would have cracked sooner, but I rarely ever used the laptop ( I worked from my desktop) until recently. I went online to find a repair shop and found that this is a common problem with Acer (cracking at the hinge). The company also says that they do not cover manufacturer's defects. I have written to all kinds of consumer advocacy to help with this problem. My warranty expires in June of 2009. I just want the computer repaired.

I own around 10 laptops for my business of various makes and have used various makes of laptops over the years such as Hp, fujitsu, Asus, compaq, dell and going back to the IBM thinkpads many years ago and i have not had many problems with any of them. This is the first and LAST ACER, I have to say this is the poorest quality one i have ever had in the 10 or so years i have owned laptops it feels cheap, looks cheap and yes it was cheap lesson learned i will spend a few more quid next time. It developed a fault with the screen after only 4 months the screen developed lines down it, its hardly used this one because its quite slow. Phoned ACER first question they asked was had i paid for extra warranty when i told them no they informed me it was down to it being dropped or something being put on top of it or i must have left a pen on the keyboard, which is not what happened the lines just appeared as someone was working on it and got worse. They said i could send it back and they would charge me £41 to collect it and around £200 to repair it the thing only cost me £250. If you want cheap and cheerful then this is the one. But when it fails beware of the warranty it is not worth anything and the customer service staff are extremely arrogant. Out of all the laptops i have had and used ASUS are the best my current one A6000 i have had for nearly 2 years its traveled all over the world with me, had a problem with the keyboard recently, they came collected and i had it back within 5 days thats what you call service.

Cashback SCAM

I entered the following on and Acer feedback form. Who knows if they care.
But, let it be a free lesson to you :) ...

Hi, just letting you know I will be making extra effort to ensure I never purchase an Acer product again in my lifetime.
As an IT professional earning in excess of 120k, I have disappointed myself, by participating in your scheme which is self evidently a scam.
Your carefully designed process of hurdles, to provoke failure, and under staffed support with illogical instructions, have given me no desire to continue trying to retrieve my $150.
Well done, you have achieved your goal.

I hope this pays off for you in the long run, as I have a large disposable income which I spend on equipment frequently, of course no more of that will be going to you.

This is my complaint I sent into Acer about my laptop. My laptop was an Acer Aspire 9410. "This isn't much of a question, more of a complaint about my Acer. I bought my laptop a couple years ago, maybe less, for a little over $1000. I expected to get a topnotch laptop for that price, and all it has done is break down on me time and time again. While I still had my laptop under warranty I had to get the battery plug-in fixed and the mouse fixed. Now that it is not under warranty anymore it seems my laptop has crapped the bed. The first thing that went wrong was the battery. It does not work at all and if I were to unplug it for more then 5 minutes, the laptop would shut off and I would need to reboot it. Then the screen also doesn't work as it seems one of the pegs in the laptop hinge opened up so now the screen doesn't work and it makes it very difficult to close. Also the plug-in for the charger is now having problems, yet again. Also the mouse is having problems clicking yet again. So now I have a pile of junk laptop that doesn't work at all, and now I am told my laptop is out of warranty and would need to pay upwards of $400. A laptop should not just break down that easily from general use. I was just me opening it and then closing it once a day, nothing excessive. I am very disappointed with Acer and if I am to be buying another laptop it will definitely not be from Acer again."

I bought a Aspire laptop in April, 2007, it gave me the "blue screen of death" twice in 11 months - Acer did not honor their warranty ( I guess they are good at this). I contacted the Texas Better Business Bureau, filed a complaint... Acer has agreed to a mediation session over my complaint. (I had to pay a small fee to the BBB). Good news, Acer is trying to get into the BBB, and needs to clean up their act. SO, I WOULD ADVISE ALL OF YOU WHO ARE PISSED AT ACER, OR HAVE BEEN SCREWED BY THEIR CRAPPY COMPUTERS to file a complaint. You may get heard!

Today, I decided that trying to get this desktop fixed by Acer is a lost cause. I've had a problem with this computer since purchasing it a year ago from Best Buy. This is my history with this product and I hope it is helpful to others. This computer was purchased on 6/29/07.

1) Within two months after purchase, the computer would power down and turn off and restart on its own. Then one day it powered down and would not come back on so I took it back to Best Buy on 8/24/07 for repair. After 15 days of purchase the computer cannot be exchanged at Best Buy so they sent it out to be fixed. The Motherboard and Power Supply were replaced.

2) After this last repair the computer began to freeze up, sounded very noisy and error messages began to appear. The computer was taken back to Best Buy on 9/15/07. Best Buy disassembled the unit and inspected it and "reloaded, restored, repaired" the software for the unit.

3) The computer then began to freeze up not too long after it came back. Sometimes it would freeze up immediately when turned on after getting to the welcome screen and other times I would be working on the computer and it would freeze up. On 11/2/07 I took the computer back to Best Buy. The hard drive was replaced.

4) A few weeks later the computer began to freeze up again and I lost internet connection. I decided to deal directly with Acer and contacted them by phone to relay this lengthy history. I sent the computer out via FedEx on my own dime because they wouldn't pay for it. They received the unit on 11/28/07. The computer came back two days later and the defective modem was replaced. Wasn't long after that I realized that the computer had the same problems. The holidays, life, work and everything else happened. I secured a laptop from work to use and pretty much gave up on it.

5) At the start of June 2008 I thought I would give it one last try before the warranty from Acer expired. The computer went out to Acer and came back on 7/3/08. The computer was turned on and immediately froze up. I contacted Acer immediately and they said that Best Buy needed to repair the hard drive and the problem was not with them. The customer service agent also said some pretty ridiculous and contradictory things.

In summary, Best Buy has less than mediocre customer service but I expected much more out of Acer. Besides the obvious of having a broken computer, there is a very long wait time to get through to customer service via telephone...in some cases 20-30 minutes. I requested to speak to a manager and the last representative I spoke to said that there are no managers available and just customer service reps available. A lot of personal time has been wasted trying to get a product working that was never really used. Imagine having to take my computer to Best Buy each time, wait in line and describe the problem over and over again. Imagine having to tell the same story to Acer, over and over again, after being on hold for a long time. Imagine the frustration of just giving up after repeatedly expecting that the unit would be repaired. I've decided to copy this complaint to any and every consumer blog that I can find. If Best Buy or Acer would like to resolve this problem they know how to find me just use your technology. Resolve at this point means a brand new computer which is nothing compared to my frustration. After I finish blogging I’ll send a letter to both companies with all of the sites in which I’ve posted my complaints.

Hi PIC,

I bought a computer on November 2007 from Acer Computer Singapore Pte Ltd.

Within 5 months the computer is having hardware problems and tried to call their service hotline but there was never any responses for over 2 months.

They replied my case via email but is always a few days later and boycotted the appointment without prior notice on 14 Jun 2008 (today), jeoperdizing my other appointments.

Please look into the issue and take necessary actions.

CaseID: [protected]
Serial: U671535

Regards,
Mr. Foo

I purchased ACER AM5620 – E1204A in December 23 2007. After I connected I started to discover problems, new-year eve first weeks January, i partially ignored problem, (blinking monitors, turn on and off by itself in sec-two intervals) In the first week of February I called Future Shop, Broadway Vancouver BC and ask if I can bring computer for repair. They took computer returned me back after 3 MONTHS with similar problem, not fix one plus DVD is not working and additional to that, instead of 3 GB memory I have now 2 GB!

I just now, called Future shop again, and spoke to Manager Peter OG from computer department, he was not friendly i must say, and he offered me that i can bring computer back but there will be some diagnostic charges. Diagnostic charges?!?! For the computer that I didn’t use at all and paid $800+ ! I didn’t know what to say except “Peter, you just lost one of your customers” He answered “It is fine with me”

My question is what kind of customer care that is?

I’m speechless!

My Acer laptop, Aspire [protected], which is 5 months old, just had the battery go dead. I do not use it on battery power but it is always on anyway. When it went dead I was on ac power and it shut me down and would not allow me to reboot. I finally removed the battery and was able to boot it up again. Now I have an expensive battery-paperweight and a large empty hole in my computer. Why would the battery last only 5 months?

Bought an Acer laptop for my son in April 2007, by November the LCD screen was broken, all blue - sent it back for repair at my own cost, now it is is April 2008, and screen is going again - no help for customer service - could not find any record of computer or serial number ! What a crock - what to do with this company - substandard product and does not stand behind their product. Circuit City is not better - they are pushing this computer - then won't assist as well - stay away from both !

On Jan.7, 2008 our laptop began making random sounds, within 10 minutes the screen went blank and the DVD loader shut off. Power remained. On attempted restart, the screen wouldn't stay up past Acer page. Further F2 and F12 attempts revieled less and less time to solve issue. Asked 30 yr. experienced programmer to look it over. Jan 31, 2008 - laptop has main board and harddrive burnout. It's still under warranty for 7 days. Call Acer. They give service number and packing instructions. Which inlude, DO NOT SEND BATTERY. Sent Feb.1, 2008.
Wrapped in three layers bubble wrap and taped closed then placed in box, also tapped closed. Sent Fed - Ex. Feb. 11, 2008 computer arrives home. Hook - Up determines problems still exist. Same problems plus. Call Acer who, before we begin to discuss issue inform us that our warranty is up. Tec reads log from service # and tells us that Acer says harddrive was not in the computer when it arrived. Main Board replaced with referbished board. Will e-mail Service Dept. Temple, TX. Should hear something next day. Feb.12, 2008. Call Acer and are passed between two people who insist harddrive did not arrive. New hard drive and recovery and system disks purchased and paid for plus overnight and insured. Arrives Feb.13, 2008.Contents opened and verified. Set aside till Saturday, Feb 16th,2008. Opened bottom of laptop to insert harddrive and discover missing bracket and screw as well. Carefully insert harddrive and turn over to insert disks. Attempt to follow instructions only same problems still exists. Cannot load disks. Hooked up separate moniter and same issue occured. Called # for second extended warranty through Wal-Mart. They said they would send packaging and instructions to us and we should send everything to them. This will go out tomorrow Feb.23,2008. Acer has not only lost our buisness, but that of both my sister- in laws, who have put the word out to their families, ect... Acer, you lose.

I bought an Acer aspire laptop [protected]. It's inexpensive but unless you buy more memory it won't run. The dvd drive doesn't work at all. Acer is aware of this but not fixing it. If you spend your money to mail it to them they will try to fix it. I've heard horror stories about that. avoid ACER [protected] no matter how cheap with or without refunds.

I bought the computer the end of February 2007.Immediately there were problems in that it shuts down & you can not re-start until it cools down then it only runs for a few minutes & shuts down again. We started by calling the help line as I thought perhaps it was something I was not doing. However it continued & we soon realized we had bought a faulty machine. We have sent it for repairs I think 3 perhaps 4 times with absolutely no satisfaction what so ever. We wait for it's return only to have it work for a day or so then it's back to shutting down. I think they do not read the attached notes or just try different things. They have replaced the insides & are now starting to replace what's been replaced. If they can not fix it replace it as we have asked over & over again each time we send it for repairs. When we call the help line they have no supervisors to speak with but just keep telling us to send it for repairs that do not work.I am very disappointed with the computer, repair depot, & help line. ANY SUGGESTIONS?

Iam from Chennai, India..I bought this acer laptop (3682) in feb 2007 and just after 8 months one fine day when I switched on the laptop , the screen went blank. I took the laptop on 03/nov/2007 to the shop , " dotcom computers & beyond" in spencers plaza , chennai where I had purchased the laptop and informed the manager in charge of the shop about the problem I faced and told him that the laptop was under warranty.This guy asked me to take the laptop to the dotcom service shop for service asked me to call the following day.. I left the laptop over there and the very next day I went to this shop and he said he had not checked it yet and again asked to call him the next day.I kept calling him for almost a week.Then after a week , on 13/nov/2007 when I went to the shop again, this time the manager in charge of dotcom did not ask me to come the following day as he always does but asked to me call the acer toll free number in chennai and asked to file the complaint as there was a hard disk problem and give him the case id that I would get from the complaint department.I called the toll free and got the case Id and called the dotcom guy and gave him the case id. He said he would send my laptop to the authorised service centre.. Later whenever I call the "dotcom computers & beyond" guy would say "come tommorrow". He was so dismissive...and I asked him for the number of the authorised service centre and when called them , they said that they are still waiting for the hard disk..Iam still waiting for my laptop..and even today ,after 26 days ,when I called the authorised acer service centre ...I get the same answer.."WE ARE WAITING FOR THE LAPTOP".. This is the worst service that any customer would expect for a product within warranty.and along with such bad service even the staff are so dismissive... I suggest all my friends who are looking to buy a laptop ...not to go for ACER LAPTOP..for gods sake..

I submit one complaint to Acer due to my notebook's screen appeared as broken from October 15. They pick my notebook up to the Repair Centre and 2 weeks later told me: I broke the screen and i have to pay $365 (this notebook was bought last May) that never happen.
Then, they argue on October 29 had pressure applied to the top of the casing of my laptop but this is speculation. I asked for it and on November 1st sent me a txt mssg indicating it was repaired. On November 6 i received my notebook at the same conditions.

I copy mails sent to know:

--------------------------------------------------------------------------------
From: [protected]@hotmail.com
To: [protected]@highpointaustralia.com.au
Subject: RE: Claim in process
Date: Tue, 6 Nov 2007 08:26:22 +0000

If you had acted accordingly with my solicitude. Where is the report of
physical damage that explain the features that evindence this when you shipped my unit?. Does all of this is the service that Acer offer to their clients? Please send me that report that i asked.

The history of this mail, your first answer (speculation) and the message sent to me will be presented as a complain to another entities.

Hope that report ASAP

Kindly Regards,
Enzo

> From: [protected]@highpointaustralia.com.au
> Subject: RE: Claim in process
> To: [protected]@hotmail.com
> CC: customer.[protected]@acer.com.au; [protected]@highpointaustralia.com.au
> Date: Tue, 6 Nov 2007 13:07:12 +1100
>
> Hi,
>
> Previously you have asked for the unit to be shipped back to you in an
> unrepaired state as the unit has been deemed a non-warranty repair. We have
> acted accordingly and had the unit shipped to you. The sms is an
> automatically generated response advising that the unit is to be shipped.
>
> Best Regards,
> HiGHPOINT
> Joshua Groenestein
> Customer Service
> Address: Unit 7/8 145 Arthur St Flemington NSW 2140
> Contact: [protected] DISCLAIMER:
> Highpoint Australia makes no warranties of any kind, including but not
> limited to noninfringement of third party rights, merchantability or
> fitness for a particular purpose, with respect to any items downloaded
> from, or uploaded to our ftp and web servers, also obtained via email. All
> programs are provided "AS IS", whether modified by Highpoint or not. In no
> event will Highpoint be liable for any damages arising from your use or
> your inability to use this information, documentation or software,
> including any lost profits, lost use, or other incidental or consequential
> damages, even if Highpoint has been advised of the possibility of such
> damages. We strongly suggest all BIOS updates be completed by an Highpoint
> Authorized Repair Center.
>
>
>
> |---------+---------------------------->
> | | enzo omar bellido|
> | | castaman |
> | | | | il.com> |
> | | |
> | | 06/11/2007 12:51 |
> | | AM |
> |---------+---------------------------->
> >--------------------------------------------------------------------------------------------------------------|
> | |
> | To: , |
> | cc: |
> | Subject: RE: Claim in process |
> >--------------------------------------------------------------------------------------------------------------|
>
>
>
>
>
>
> Joshua,
>
> Today i received my unit and it wasn't repaired despite of i received a
> text message last thursday 01/11 that said:
>
> "Dear customer we are pleased to let you know your unit with case number
> [protected] has been repaired and has dispatched via DHL on consignment
> number [protected], for any further enquiries please call DHL on 131406.
> Kind regards Highpoint Repair Centre Sydney"
>
> Are you joking with me?. This message i'll be showing to complain about the
> "bad service" of your company. Before i go to another entities i would like
> a response written of your company explaining this. Hope a solution as soon
> as possible.
>
> Enzo
>
> From: [protected]@hotmail.com
> To: [protected]@highpointaustralia.com.au
> Subject: RE: Claim in process
> Date: Thu, 1 Nov 2007 08:45:11 +0000
>
>
> Joshua,
>
> The address is the same where was picked the unit up. This is Unit
> 6/350 Fairfield Road. Yeronga 4103 QLD and don't forget the report of
> physical damage and explaining the features that evindence this. I'll
> be lodging this problem to another entities.
>
> Regards,
> Enzo
>
> > From: [protected]@highpointaustralia.com.au
> > Subject: Re: FW: Claim in process
> > To: [protected]@hotmail.com
> > CC: [protected]@highpointaustralia.com.au
> > Date: Thu, 1 Nov 2007 09:34:28 +1100
> >
> > Hi Enzo,
> >
> > Please confirm a delivery address and we will have the unit placed
> with a
> > courier today.
> >
> > Best Regards,
> > HiGHPOINT
> > Joshua Groenestein
> > Customer Service
> > Address: Unit 7/8 145 Arthur St Flemington NSW 2140
> > Contact: [protected] DISCLAIMER:
> > Highpoint Australia makes no warranties of any kind, including but
> not
> > limited to noninfringement of third party rights, merchantability
> or
> > fitness for a particular purpose, with respect to any items
> downloaded
> > from, or uploaded to our ftp and web servers, also obtained via
> email. All
> > programs are provided "AS IS", whether modified by Highpoint or
> not. In no
> > event will Highpoint be liable for any damages arising from your
> use or
> > your inability to use this information, documentation or software,
> > including any lost profits, lost use, or other incidental or
> consequential
> > damages, even if Highpoint has been advised of the possibility of
> such
> > damages. We strongly suggest all BIOS updates be completed by an
> Highpoint
> > Authorized Repair Center.
> >
> >
> >
> > |---------+---------------------------->
> > | | enzo omar bellido|
> > | | castaman |
> > | | > | | il.com> |
> > | | |
> > | | 01/11/2007 01:46 |
> > | | AM |
> > |---------+---------------------------->
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> > | |
> > | To: |
> > | cc: |
> > | Subject: FW: Claim in process |
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> >
> >
> >
> >
> >
> >
> >
> > Joshua,
> >
> > When will i receiving the notebook with the report of physical
> damage
> > and explaining the features that evindence this?
> >
> > Thanks
> > Enzo
> >
> > From: [protected]@hotmail.com
> > To: [protected]@highpointaustralia.com.au
> > Subject: RE: Claim in process
> > Date: Tue, 30 Oct 2007 08:29:33 +0000
> >
> >
> >
> > Joshua
> >
> > As i said the notebook didn't have any pressure applied from
> > the top. I will submit this complain to another organisms, and
> > at the same time i required my notebook with a report that show
> > or says there is evident physical damage how you say.
> >
> > I hope a response as soon as possible
> >
> > Enzo
> >
> > > From: [protected]@highpointaustralia.com.au
> > > Subject: Re: Claim in process
> > > To: [protected]@hotmail.com
> > > CC: [protected]@acer.com.au; customer.[protected]@acer.com.au
> > > Date: Mon, 29 Oct 2007 09:30:37 +1100
> > >
> > > Hi,
> > >
> > > I've had the chance to review the case and speak with the
> > technician
> > > involved and there are definite signs of physical damage to
> > the LCD panel.
> > > The technician claims that the unit may have had pressure
> > applied to the
> > > top of the casing but this is speculation. We are able to
> > supply evidence
> > > of the fault and we are also able to return the unit so that
> > you may get a
> > > second opinion if needed.
> > >
> > > Due to the circumstances the non-warranty decision that has
> > been made will
> > > stand.
> > >
> > > Best Regards,
> > > HiGHPOINT
> > > Joshua Groenestein
> > > Customer Service
> > > Address: Unit 7/8 145 Arthur St Flemington NSW 2140
> > > Contact: [protected] DISCLAIMER:
> > > Highpoint Australia makes no warranties of any kind,
> > including but not
> > > limited to noninfringement of third party rights,
> > merchantability or
> > > fitness for a particular purpose, with respect to any items
> > downloaded
> > > from, or uploaded to our ftp and web servers, also obtained
> > via email. All
> > > programs are provided "AS IS", whether modified by Highpoint
> > or not. In no
> > > event will Highpoint be liable for any damages arising from
> > your use or
> > > your inability to use this information, documentation or
> > software,
> > > including any lost profits, lost use, or other incidental or
> > consequential
> > > damages, even if Highpoint has been advised of the
> > possibility of such
> > > damages. We strongly suggest all BIOS updates be completed by
> > an Highpoint
> > > Authorized Repair Center.
> > >
> > >
> > >
> > > |---------+---------------------------->
> > > | | enzo omar bellido|
> > > | | castaman |
> > > | | > > | | il.com> |
> > > | | |
> > > | | 28/10/2007 08:24 |
> > > | | PM |
> > > |---------+---------------------------->
> > >
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> >
> > > | |
> > > | To: ,
> > |
> > > | cc: |
> > > | Subject: Claim in process |
> > >
> >
> >--------------------------------------------------------------------------------------------------------------|
>
> >
> > >
> > >
> > >
> > >
> > >
> > > Mr. Customer Service:
> > >
> > > My name is Enzo Bellido and I wanted to show my claim due to
> > aproximately 2
> > > weeks ago my notebook had a problem inside the screen. I
> > bought this
> > > computer last May.07 and i was using this only 5 months, one
> > day suddenly i
> > > tried to log in and i realised that the screen had as a black
> > mark going
> > > from top to bottom in the middle. I keeped in touch with the
> > call repair
> > > center to know what was the problem? assuming it was a
> > problem of
> > > fabrication, and last tuesday 16 october you picked my
> > computer up to
> > > revision.
> > >
> > > This friday i was calling to know when you'll be leaving my
> > notebook at
> > > home and i received a surprised when you told me that this
> > had a problem
> > > that it will cost me aprox. $365. I m really dissapointed and
> > upset with
> > > your because the technic told me that you realised it was a
> > physical damage
> > > cause by myself. How i said before that's no possible due to
> > my notebook is
> > > always in the same place at my home and how is usually one
> > day I tried to
> > > log in and i found that problem. For that reasons, i won't
> > pay any to
> > > repair my notebook:
> > >
> > > 1.- First cause i bought this only 5 months ago and you'll
> > have to evidence
> > > that i damaged it, something that never happen (i'm totally
> > sure about
> > > that)
> > > 2.- And second i don't know what kind of service has the
> > company? i'm
> > > waiting for the famous cashback until now from May. That's
> > possible? how
> > > you can see in the mail below you said that sent the cheque
> > to my last
> > > address but i never received it. I would like to receive a
> > favourable
> > > answer to my request as soon as possible.
> > >
> > > This problem is bring me back more problems that i thought
> > because i cann't
> > > use my laptop close to 2 weeks and i won't stopped until to
> > send this
> > > complain to the last instance or the media if that's
> > necesary.
> > >
> > > Your customer service attendant told me that I'll be
> > receiving an answer
> > > inside the 24 hours and i hope it will be soon.
> > >
> > > Regards,
> > >
> > > Enzo Bellido
> > > SNID Notebook: [protected]
> > > Reference: 1C1121007 / 714
> > >
> > > From: [protected]@acer.com.au
> > > To: [protected]@hotmail.com
> > > Subject: RE: Acer Cashback claim in process (N07001139)
> > > Date: Mon, 17 Sep 2007 11:15:26 +1000
> > >
> > >
> > > Dear Customer,
> > >
> > > According to our system your cheque has been posted on the
> > 12/7/07 to
> > > Unit 1 - 319 Annerley Road, Dutton Park, QLD, 4103. If
> > customer
> > > don't receive cheque there is a RTS address, we have not
> > received
> > > anything back to our office.
> > >
> > > Thank you
> > >
> > > Regards,
> > >
> > > Tangi
> > >
> > > Acer Cashback Program
> > > Acer Computer Australia & New Zealand
> > > Australia: Ph: [protected] Web:
> > > www.acer.com.au/cashback
> > > New Zealand: Ph: [protected] Web: www.acer.co.nz/cashback
> > >
> > > This email contains information that is for the sole use of
> > the
> > > intended recipient and may be confidential or privileged. If
> > you are
> > > not the intended recipient, any further review, disclosure,
> > copying,
> > > distribution or use of this email, or the contents of this
> > email, is
> > > prohibited. Please notify the sender by replying to this
> > email and
> > > destroy the original email if your receipt of this email is
> > in error.
> > >
> > >
> > >
> > > "enzo omar bellido castaman"
> > > 16/09/2007 10:25 AM
> > > To
> > > [protected]@acer.com.a
> > > u
> > > cc
> > >
> > > Subject
> > > RE: Acer Cashback
> > > claim in process
> > > (N07001139)
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > Mr.
> > >
> > > I want to know when will i be receivng my cheque?. One friend
> > and I
> > > bought
> > > the notebooks the same day. But i never receive the cheque. I
> > ve been
> > >
> > > waiting for 5 months and i don t have any answer. Please,
> > When can i
> > > have
> > > it?.
> > >
> > > I hope an answer ASAP
> > >
> > > Enzo
> > > [protected]
> > >
> > > >From: Acer Cashback
> > > >To: [protected]@hotmail.com
> > > >Subject: Acer Cashback claim in process (N07001139)
> > > >Date: Thu, 17 May 2007 12:04:58 +1000 (GMT+10:00)
> > > >
> > > >Dear Customer,
> > > >
> > > >Further to our email to you on 30 Apr 2007, we have now
> > received
> > > complete
> > > >supporting documentsfor your cashback claim (N07001139).
> > > >
> > > >We are now processing your claim and estimate the completion
> > date as
> > > 12 Jul
> > > >2007. Upon a successful verification, we will then issue a
> > cheque to
> > > the
> > > >name and address specified by you in the claim form.
> > > >
> > > >Should you have further queries, you may contact us at
> > > >[protected]@acer.com.au; or call our enquiry line at (02) 8762
> > 3264.
> > > >
> > > >You can now track your cashback claim status online using
> > your email
> > > and
> > > >cashback claim number. Visit us at www.acer.com.au/cashback
> > for full
> > >
> > > >details.
> > > >
> > > >Should you decide to change the name of the payee or the
> > mailing
> > > address
> > > >for the cheque, a processing fee of $50 (AUD) will be
> > deducted from
> > > your
> > > >cashback amount. If you choose to register your claim
> > offline, a
> > > separate
> > > >handling fee of $20 (AUD) will be charged from the cashback
> > amount.
> > > Contact
> > > >the enquiry line for further details.
> > > >
> > > >Thank you.
> > > >
> > > >Acer Cashback Program
> > > >Acer Computer Australia & New Zealand
> > >
> > >
> > _________________________________________________________________
> >
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Within 5 months I have experienced two complete CD/DVD drive read/write failures; one was supposed repaired and last for less than 2 months. I refuse to send it back for the second repair since on www.my3cents.com I found a fellow complainer who sent it back 3 times for the same problem. Sorry to mention your competitor but we are all in this to help I am sure you agree.

Hope this helps you and your readers.

I am a reasonable person but it looks like I may have to sue them for loss of income as I am small and my computer is my sole tool for my business. If you have readers who could help me with this process (without condoning my action on your part), I would appreciate it.

Best Regards,

Dean L. Ritchhart - Principal

Ritchhart & Associates

P.S. Keep up the good work. I am a retired auditor and I love to see some justice especially for those who can't defend themselves. As a footnote I do have all of the documentation to support my claim and request for a replacement (maybe a Dell... you think?) in the event that I choose to sue or can find others to join in a class action suit if the complaints keep growing.