Menu
For Business Write a review File a complaint
CB Computer Hardware Acer Acer aspire 3 laptop computer
Acer

Acer review: Acer aspire 3 laptop computer

M
Author of the review
4:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had a very frustrating experience with my Acer laptop. I have had to replace the right-side hinge twice since its purchase in November 2022.

Please bear in mind, this laptop has been gently used and has remained stationary on secure table. The lid has not been t closed more than 20 times. It has only been transported once in a laptop carrier, where it remained stationary for 10 days.

The first time the hinge broke it was only 8 mo. old (June 2023). It was repaired by uBreakiFix and came back like new. Unfortunately, the same hinge broke again in February 2024. I cannot stress the fact more that there was no reason for the damage. I am the only one who uses this computer, and it has never been dropped.

When I researched for information about the purchase of a computer, I focused on the operating system. I never expected that there would be a problem with the physical construction of the computer itself. I did visit the Acer website and found that a number of people have registered complaints about their laptop hinges on various models. There also was a post from an Acer representative that chided consumers about closing their laptops!

I would like to add that I have two previous laptops that have no physical damage. One is a Dell which is 20 years old, and the other is a Toshiba which is 12 years old. They both have been opened and closed many times and are still fully operational. I am now retired, and this computer has existed in a very stress-free environment.

Claimed loss: $240.00

Desired outcome: I would like Acer to offer and improved hinge replacements. I also think they should offer a reimbursement to have these hinges installed.I also think they should apologize for this lapse in quality control.

Confidential Information Hidden: This section contains confidential information visible to verified Acer representatives only. If you are affiliated with Acer, please claim your business to access these details.

0 comments
Add a comment

More Acer reviews & complaints

Acer - always freezes up 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - bad products/service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - unscrupulous behavior 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - cd/dvd drive failures
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Acer - laptop 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Acer Contacts

  2. Acer phone numbers
    8800 700 2237
    8800 700 2237
    Click up if you have successfully reached Acer by calling 8800 700 2237 phone number 1 1 users reported that they have successfully reached Acer by calling 8800 700 2237 phone number Click down if you have unsuccessfully reached Acer by calling 8800 700 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 8800 700 2237 phone number
    100%
    Confidence score
    Russia
    1800 116 677
    1800 116 677
    Click up if you have successfully reached Acer by calling 1800 116 677 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 116 677 phone number Click down if you have unsuccessfully reached Acer by calling 1800 116 677 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 116 677 phone number
    100%
    Confidence score
    India
    1800 881 918
    1800 881 918
    Click up if you have successfully reached Acer by calling 1800 881 918 phone number 1 1 users reported that they have successfully reached Acer by calling 1800 881 918 phone number Click down if you have unsuccessfully reached Acer by calling 1800 881 918 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling 1800 881 918 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 895-6299
    +1 (800) 895-6299
    Click up if you have successfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (800) 895-6299 phone number Click down if you have unsuccessfully reached Acer by calling +1 (800) 895-6299 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (800) 895-6299 phone number
    Singapore
    +1 (866) 350-2237
    +1 (866) 350-2237
    Click up if you have successfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 350-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 350-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 350-2237 phone number
    Mexico
    +886 226 963 232
    +886 226 963 232
    Click up if you have successfully reached Acer by calling +886 226 963 232 phone number 1 1 users reported that they have successfully reached Acer by calling +886 226 963 232 phone number Click down if you have unsuccessfully reached Acer by calling +886 226 963 232 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +886 226 963 232 phone number
    100%
    Confidence score
    Taiwan
    +1 (866) 695-2237
    +1 (866) 695-2237
    Click up if you have successfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have successfully reached Acer by calling +1 (866) 695-2237 phone number Click down if you have unsuccessfully reached Acer by calling +1 (866) 695-2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +1 (866) 695-2237 phone number
    USA and Canada
    +44 371 760 1000
    +44 371 760 1000
    Click up if you have successfully reached Acer by calling +44 371 760 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +44 371 760 1000 phone number Click down if you have unsuccessfully reached Acer by calling +44 371 760 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +44 371 760 1000 phone number
    100%
    Confidence score
    United Kingdom
    +353 818 202 210
    +353 818 202 210
    Click up if you have successfully reached Acer by calling +353 818 202 210 phone number 1 1 users reported that they have successfully reached Acer by calling +353 818 202 210 phone number Click down if you have unsuccessfully reached Acer by calling +353 818 202 210 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +353 818 202 210 phone number
    100%
    Confidence score
    Ireland
    +61 130 036 5100
    +61 130 036 5100
    Click up if you have successfully reached Acer by calling +61 130 036 5100 phone number 1 1 users reported that they have successfully reached Acer by calling +61 130 036 5100 phone number Click down if you have unsuccessfully reached Acer by calling +61 130 036 5100 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +61 130 036 5100 phone number
    100%
    Confidence score
    Australia
    +64 800 223 769
    +64 800 223 769
    Click up if you have successfully reached Acer by calling +64 800 223 769 phone number 1 1 users reported that they have successfully reached Acer by calling +64 800 223 769 phone number Click down if you have unsuccessfully reached Acer by calling +64 800 223 769 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +64 800 223 769 phone number
    100%
    Confidence score
    New Zealand
    +43 223 6307 5577
    +43 223 6307 5577
    Click up if you have successfully reached Acer by calling +43 223 6307 5577 phone number 1 1 users reported that they have successfully reached Acer by calling +43 223 6307 5577 phone number Click down if you have unsuccessfully reached Acer by calling +43 223 6307 5577 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +43 223 6307 5577 phone number
    100%
    Confidence score
    Austria
    +32 78 150 023
    +32 78 150 023
    Click up if you have successfully reached Acer by calling +32 78 150 023 phone number 1 1 users reported that they have successfully reached Acer by calling +32 78 150 023 phone number Click down if you have unsuccessfully reached Acer by calling +32 78 150 023 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +32 78 150 023 phone number
    100%
    Confidence score
    Belgium
    +45 33 702 070
    +45 33 702 070
    Click up if you have successfully reached Acer by calling +45 33 702 070 phone number 1 1 users reported that they have successfully reached Acer by calling +45 33 702 070 phone number Click down if you have unsuccessfully reached Acer by calling +45 33 702 070 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 33 702 070 phone number
    100%
    Confidence score
    Denmark
    +33 172 020 050
    +33 172 020 050
    Click up if you have successfully reached Acer by calling +33 172 020 050 phone number 1 1 users reported that they have successfully reached Acer by calling +33 172 020 050 phone number Click down if you have unsuccessfully reached Acer by calling +33 172 020 050 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +33 172 020 050 phone number
    100%
    Confidence score
    France
    +49 410 2706 9111
    +49 410 2706 9111
    Click up if you have successfully reached Acer by calling +49 410 2706 9111 phone number 1 1 users reported that they have successfully reached Acer by calling +49 410 2706 9111 phone number Click down if you have unsuccessfully reached Acer by calling +49 410 2706 9111 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +49 410 2706 9111 phone number
    100%
    Confidence score
    Germany
    +39 236 000 130
    +39 236 000 130
    Click up if you have successfully reached Acer by calling +39 236 000 130 phone number 1 1 users reported that they have successfully reached Acer by calling +39 236 000 130 phone number Click down if you have unsuccessfully reached Acer by calling +39 236 000 130 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +39 236 000 130 phone number
    100%
    Confidence score
    Italy
    +31 884 560 000
    +31 884 560 000
    Click up if you have successfully reached Acer by calling +31 884 560 000 phone number 1 1 users reported that they have successfully reached Acer by calling +31 884 560 000 phone number Click down if you have unsuccessfully reached Acer by calling +31 884 560 000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +31 884 560 000 phone number
    100%
    Confidence score
    Netherlands
    +45 53 001 150
    +45 53 001 150
    Click up if you have successfully reached Acer by calling +45 53 001 150 phone number 1 1 users reported that they have successfully reached Acer by calling +45 53 001 150 phone number Click down if you have unsuccessfully reached Acer by calling +45 53 001 150 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 53 001 150 phone number
    100%
    Confidence score
    Norway
    +351 808 300 011
    +351 808 300 011
    Click up if you have successfully reached Acer by calling +351 808 300 011 phone number 1 1 users reported that they have successfully reached Acer by calling +351 808 300 011 phone number Click down if you have unsuccessfully reached Acer by calling +351 808 300 011 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +351 808 300 011 phone number
    100%
    Confidence score
    Portugal
    +34 914 142 414
    +34 914 142 414
    Click up if you have successfully reached Acer by calling +34 914 142 414 phone number 1 1 users reported that they have successfully reached Acer by calling +34 914 142 414 phone number Click down if you have unsuccessfully reached Acer by calling +34 914 142 414 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +34 914 142 414 phone number
    100%
    Confidence score
    Spain
    +45 60 102 500
    +45 60 102 500
    Click up if you have successfully reached Acer by calling +45 60 102 500 phone number 1 1 users reported that they have successfully reached Acer by calling +45 60 102 500 phone number Click down if you have unsuccessfully reached Acer by calling +45 60 102 500 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +45 60 102 500 phone number
    100%
    Confidence score
    Sweden
    +41 848 745 745
    +41 848 745 745
    Click up if you have successfully reached Acer by calling +41 848 745 745 phone number 1 1 users reported that they have successfully reached Acer by calling +41 848 745 745 phone number Click down if you have unsuccessfully reached Acer by calling +41 848 745 745 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +41 848 745 745 phone number
    100%
    Confidence score
    Switzerland
    +90 850 222 2237
    +90 850 222 2237
    Click up if you have successfully reached Acer by calling +90 850 222 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +90 850 222 2237 phone number Click down if you have unsuccessfully reached Acer by calling +90 850 222 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +90 850 222 2237 phone number
    100%
    Confidence score
    Turkey
    +86 400 700 1000
    +86 400 700 1000
    Click up if you have successfully reached Acer by calling +86 400 700 1000 phone number 1 1 users reported that they have successfully reached Acer by calling +86 400 700 1000 phone number Click down if you have unsuccessfully reached Acer by calling +86 400 700 1000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +86 400 700 1000 phone number
    100%
    Confidence score
    China
    +852 23 792 519
    +852 23 792 519
    Click up if you have successfully reached Acer by calling +852 23 792 519 phone number 1 1 users reported that they have successfully reached Acer by calling +852 23 792 519 phone number Click down if you have unsuccessfully reached Acer by calling +852 23 792 519 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +852 23 792 519 phone number
    100%
    Confidence score
    Hong Kong
    +81 353 242 789
    +81 353 242 789
    Click up if you have successfully reached Acer by calling +81 353 242 789 phone number 1 1 users reported that they have successfully reached Acer by calling +81 353 242 789 phone number Click down if you have unsuccessfully reached Acer by calling +81 353 242 789 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +81 353 242 789 phone number
    100%
    Confidence score
    Japan
    +63 27 200 090
    +63 27 200 090
    Click up if you have successfully reached Acer by calling +63 27 200 090 phone number 1 1 users reported that they have successfully reached Acer by calling +63 27 200 090 phone number Click down if you have unsuccessfully reached Acer by calling +63 27 200 090 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +63 27 200 090 phone number
    100%
    Confidence score
    Philippines
    +27 871 513 400
    +27 871 513 400
    Click up if you have successfully reached Acer by calling +27 871 513 400 phone number 1 1 users reported that they have successfully reached Acer by calling +27 871 513 400 phone number Click down if you have unsuccessfully reached Acer by calling +27 871 513 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +27 871 513 400 phone number
    100%
    Confidence score
    South Africa
    +82 16 442 225
    +82 16 442 225
    Click up if you have successfully reached Acer by calling +82 16 442 225 phone number 1 1 users reported that they have successfully reached Acer by calling +82 16 442 225 phone number Click down if you have unsuccessfully reached Acer by calling +82 16 442 225 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +82 16 442 225 phone number
    100%
    Confidence score
    South Korea
    +66 21 539 600
    +66 21 539 600
    Click up if you have successfully reached Acer by calling +66 21 539 600 phone number 1 1 users reported that they have successfully reached Acer by calling +66 21 539 600 phone number Click down if you have unsuccessfully reached Acer by calling +66 21 539 600 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +66 21 539 600 phone number
    100%
    Confidence score
    Thailand
    +971 48 056 400
    +971 48 056 400
    Click up if you have successfully reached Acer by calling +971 48 056 400 phone number 1 1 users reported that they have successfully reached Acer by calling +971 48 056 400 phone number Click down if you have unsuccessfully reached Acer by calling +971 48 056 400 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +971 48 056 400 phone number
    100%
    Confidence score
    UAE
    +84 839 106 888
    +84 839 106 888
    Click up if you have successfully reached Acer by calling +84 839 106 888 phone number 1 1 users reported that they have successfully reached Acer by calling +84 839 106 888 phone number Click down if you have unsuccessfully reached Acer by calling +84 839 106 888 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +84 839 106 888 phone number
    100%
    Confidence score
    Vietnam
    +54 800 444 1318
    +54 800 444 1318
    Click up if you have successfully reached Acer by calling +54 800 444 1318 phone number 1 1 users reported that they have successfully reached Acer by calling +54 800 444 1318 phone number Click down if you have unsuccessfully reached Acer by calling +54 800 444 1318 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +54 800 444 1318 phone number
    100%
    Confidence score
    Argentina
    +55 800 762 2237
    +55 800 762 2237
    Click up if you have successfully reached Acer by calling +55 800 762 2237 phone number 1 1 users reported that they have successfully reached Acer by calling +55 800 762 2237 phone number Click down if you have unsuccessfully reached Acer by calling +55 800 762 2237 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +55 800 762 2237 phone number
    100%
    Confidence score
    Brazil
    +56 600 460 4000
    +56 600 460 4000
    Click up if you have successfully reached Acer by calling +56 600 460 4000 phone number 1 1 users reported that they have successfully reached Acer by calling +56 600 460 4000 phone number Click down if you have unsuccessfully reached Acer by calling +56 600 460 4000 phone number 0 0 users reported that they have UNsuccessfully reached Acer by calling +56 600 460 4000 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. Acer emails
  4. Acer address
    1F, 88, Sec. 1, Xintai 5th Rd, Xizhi, New Taipei City, California, 221, Taiwan
  5. Acer social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024