Acer review: surely the worst 59

I now know never to have anything to do with acer ever again. My laptop has been sent back to you today because of the damages that your company has done to it. I have been told that it will only be fixed to the best of your ability whereas i think and as you know that as you are the ones that damaged it, it should be replaced not fixed. I expect it back with full warranty starting from the day that it was returned and if it doesnt come back unmarked and undamaged and packed correctly, i will be taking legal action and posting photos and warnings all over the internet. I will also be printing out flyers and placing them in letterboxes all over the place.
I want it returned by Wednesday 2nd April at the latest.

P.S. The Acer company in my opinion and soon to be others, is a god damn joke and should be put out of business.

Acer is a POS company. Their customer service sucks big time and their reps. are the most idiotic reps, bar none.

Dipak. I am sorry to hear of the problems you have had. I must say that my experience of Acer repair service is quite the reverse- I returned my laptop to them and they repaired it by return and it works beautifully again. I was sure that it would never be the same again or that all my data would be lost. I was only without the laptop for three days!

Did acer ever replace the laptop? Many months have passed since her /his post. I have found most companies have both good & bad reports from companies. My wife was trying to purchase an ACER from shopmsn.com but due to their incompetence, her order did not get processed and by the time customer service was "open"...the laptop was sold out and they can only apologize (the folks at Customer service were very sympathetic and polite but could or would, not help obtain her one), seems beyond their ability to call their "vendor" and obtain 1 more computer. Once upon a time, if a customer was "hurt" through your companies employee's mistakes...they would go out of their way to obtain satisfaction for that customer. Times have indeed changed. The laptop in question was an ACER "gemstone" Intel core duo 1.83 GHZ, 320 GB HD, 3GB ram, had true HD 1080p display 16" screen and a Blue Ray disk player, DVD-RW burner and was 1, 699 on sale for $1, 399. GREAT PRICE for the parts, we must now wait for it to be re-offered or hope we "dodged a bullet" if this turns out to be a lemon puter.
CD

l purchased a lap top from empire stores l have had nothing but bother with it l tried phoning the help ling and tried to tell them l could not regret it the no on the lap top was invalid and l can not get into any of the programs as it keep on asking for this no comes up every time not valid it keeps on crashing on me half the key will not work on it l just do not no what to do l paid 599.99 pounds l have had ton write pounds as it will not work on the sign l get this shift and the # shift and the @l have to put shift ans no2 if l do it the other way l get this " but as l said the person on the line said to get enough with who l bought it and slammed the phone down on me l am hard at hearing and this is the only way l can stay in touch with my family and friends l only got as my other box was old so they said and could not get X P on it but this is so bad it was purchased on the5/11/07 l don't no what to do or were to start as l am so fed up with it, all the CD rams have put in but it will not let me print off my printers, l do not get out much now the computer was a life line, l would not advice any one to bye an ACER laptop or computer as my daughter bought a one from P C World and had nothing but bother,

I bought an Acer C530 PDA in January. The unit never worked as it kept losing power. I returned under warranty and all Acer did was replace the battery, which did not solve the problem. I returned it again and this time they actually realized there was a major problem and replaced the mainboard. BUT they replaced the touch screen incorrectly so that not all was visible/accessible, effectively making it unusable. I tried to complain to Acer but they would not even apologies and were downright rude and have twice put the phone down on me. I emailed their escalations department to try and get further action but they just replied with a stock response pointing out their terms and conditions and not accepting how badly they have messed me around. They really do not have a clue about customer support and are the worst company I have ever had to deal with, they have made me so angry and frustrated. They are not to be recommended to anyone.

I have purchase a acer travelmate 3240 in july 2007. Four days before I was working on it suddenly this laptop was switch off and i try to switch on but it never be done.
I send this to your customer service agent in Pakistan and they told me they will take more than two week to repair it.
Is acer has no capable after sales service agent in Pakistan or is acer policey to creates problems to its cleints or customer. why your service agent take too much time.

Hope you can understand my problem.

Waiting for your prompt reply

I bought an Acer ferrary a little more then a year ago, I last the OS disc, so the laptop drive crashed once and I order a set of recovery discs from Acer, they sent me Norton ghost image instead of OS or an OEM disc and got charged.
the ghost image disc worked once but again had the same problem which laptop won't boot normally and it complains about missing system 32 file which only can be find on original disc, I called Acer technical support department several times, wasted my time and put lots of charges on my cellphone bill, even sent tones of email but didn't get any results.
Acer computers and customer support department really sucks, they don't have enough knowledge about computers. they just playing people around.
Never buy from them again and I hope they go to hell.

i recently purchased one of acers new 8930 "hotrod" 18.4" screen laptops. it worked great for the first 6 days. one evening i turned it off, went to bed, got up the next morning, went to turn it on and nothing...the laptop was dead. this is supposed to be there new top of the line model with all the highest specs. i called there 1-800 number, and explained the problem to there 'tech". he instantly told me "it sounds like to you one of the ones with the cracked mother board"..i said "WHAT?...you guys shipped laptops KNOWING they had cracked motherboards?...he then renigged on his previous statment and told me, "no, i said it SOUNDED like you had a cracked motherboard" (which isnt what he said, i had him on spoeakerphone and 3 other people heard what he said)..he gave me a service id and told me to return the laptop...that wasnt good enough as he told me 6 weeks to repair it

i contacted acer, and started with getting nothing but a run around. first off, they tell me that its going to take as much as 6 weeks to repair the laptop and requested i ship it to temple texas (on MY dime of course). i felt that 6 weeks is an unacceptable, so i called acers corporate office. talk about one big crock of ###. i asked the receptionist to speak to a manager, and she instantly transfered me to there "customer service". i hung up and called back, and was again transfered to there customer service department. i again hung up. im the sort of gu who feels that, if theres a problem that the managment of a company should be available to adress it, so i again called back and spoke to the receptionist who informed me that acers managment had made a rule sometime ago that they would and do not talk to customers, period. this really pissed me off so i told the receptionist i would call back continually until i got someone to help me, even if that ment spending the entire day doing so, and tieing up ther switchboard. i guess she though i was joking, but we got 3 telephones and started calling. sdoon as the receptionst would answer, we would ask to speak to a manager, and when she either denied us or transfered us to customer care (isnt that a joke) we would hang up and call right back. i finally got a senior corporate customer care rep on the phone.i explained to her what had happened with the laptop, and she said no problem. she told me if i could get the unit to them, she would expedite the repairs by calling the repair department manager and having the unit pulled and repaired right away, and have it overnighted fedex back to me...ok, i sent the unit to them on monday via overnight usps, signature required and insured. they finally took possession of it yesterday, 5 days AFTER it was sent. i tried to call acers corporate office back on friday, and it seems they decided to take a 4 day weekend. rest assured i will be on the phone first thing monday morning with them.

right now, im up in the air about acer .im actually typing this on my other laptop, also an acer i bought 4 years ago, and have yet to have an issue with.

rest assured, i will keep everyone updated on the progress of my repair and return shipping, and how everything went when i get the unit back from them.

I would NOT recommend Acer products. Purchased the laptop in December 2007 as a christmas gift. So far it has been sent back twice - once to have the motherboard replaced and the 2nd time because of screen issues - the screen goes completely blank. Acer never fixed the screen issue and now claims it's out of warranty so they won't replace or repair it - even with the many documented issues I have on record with them. Poor products and even poorer service.

I thought I was getting a good deal when I seen the price for the acer aspire laptop for around $500 but little did I know the headaches that were soon to follow.
my hard drive went out only 2 months after purchasing the laptop, so I shipped it to acer(which I had to pay for), they replaced it but I lost everything. 1 year later, it went out AGAIN..it was no longer under warranty and I lost everything again, a whole years worth of family photos, expensive programs EVERYTHING just gone. I recently bought a new hard drive for $60 from Comp USA ( which is the 3rd hard drive if you count the one that came with the pos) & now have to send acer MORE money for the restoration disk..that doesn't include the one for the cd burner, that's separate and even more money so I decided not to and bought a new computer. It was the more expensive route sure, but not in the long run assuming my hard drive will just go out again in no time. Please don't waste your money on the acer aspire laptop computers..my battery for it had also gone out when it was still working so I had to keep it plugged in all the time, which kinda defeats the purpose of it being a LAPTOP don't you think? I'm boycotting this company for sure.

Purchased an Acer Extensa 5620 laptop with a $99 cashback from Dick Smith in Dunedin, New Zealand, last September. I have just received a cheque for the cashback after five months. During that time I have been subjected to a complex series of apparent delaying tactics, the latest of which was that my cashback had been cancelled because I had now elected to accept an extended warranty. This was, of course, nonsense. I am intelligent cautious person, and I followed Acer's cashback instructions to the letter. I kept copies of everything, including my communications with the company which were only in writing. I have formed the clear impression that Acer intentionally creates obstacles in the claiming of cashbacks, and that, while this may not technically be fraudulent, it is nevertheless a nefarious business practice. In terms of my own experience I recommend that nobody buys any product from Acer and checks out any cashback offer made by any other company before they purchase.
Peter Bradshaw

I also bought a new acer laptop in May 2008, it worked only for 6 months. Fisrt, the hinge of the cover broke off, then the screen went blank. I paid around $600 for it. Thinking back, I regret my purchase. I should have done enough research on acer, where it is made, how it's made etc. I will never buy another acer product ever again in my life, and I would ask all potential buyers to keep away from it.

I have purchased acer6930 laptop last three months before(4/1/2009) till now i didnt get SpecialFestiveOffer 5056 (nikons coolpix digital camera).they ave promised to delivered the gift with in 45 days . now it is more than 3 months .when i contact acer india they are not responding . and sometimes they promise that dispatch the gift with in three days or with in week . i have called 20 times . I informed them that i will go to office and collect gift .they are not agree for that...

Thanks

Amrendra Kumar

I am myself a sufferrer of Acer Laptop (5738Z), which i got it from Saudi Arabia last month. after starting the laptop there was no OS installed, no sound in the speaker. headfone used to work. one fine day the sound worked but for few hours. latest, yesterday i found a black round shade on the screen with a light within, no scratch nothing absolutely. isnt that amazing. God sake please Acer techs help me out of this as now i am repenting for opting Acer laptop.
Sajid Khan [protected]

Acer Service is an oxymoron-There "just ain't none."
The second row of keys on my Aspire One notebook keypad stopped working.
It's been one thing after another. Wireles connectivity
problems, rubber footpads falling off, speakers failing to engage. The outer case and inner screen bezel is a fingerprint magnet which I can't stand. (Yes, the copper colour is fetching but you can't live just on looks alone).
Long and short I paid postage to their Temple, Texas service center. When I got the unit back NOW ALL THE TOUCH KEYS DON'T WORK. These people are either
sadists or incompetent, and in either case I've LEARNED MY LESSON. BUY an American or quality European
notebook!

Same broken hinge problem on not one, but two acers that we own. both with extended warranty. They fixed the first under warranty- no charge; the second one- the want at least 199. to repair. I told them it has warranty, they said fee is 199. I spoke with supervisor, he said ship back- have it packed by shipping company, and if "broken" then I could hold the shipping company responsible for the repair. Dishonest CSR and disreputable company for not standing behind their product ! I'll just keep the laptop in the open position and save 199.00 for a laptop without the acer name

I am Mr.Ravi kanth from Hyderabad, Andhra Pradesh . Purchased the acer laptop 5738z for my dad who, i gifted for retirement life.. after 3 days the display had problem ! i had to got a good response form the Costumer support by telephonic but the problem was not solved when i took it for service they told me the display was having problem & they promised to change it as it covers warranty.. Now what i should have in my mind DO I am lucky that the prob came soon & getting solved b the warranty r worry that the prob will arise after one year ...

I think the brand is getting too competitive & leaving back the quality checks before coming in to market ... There should be a piece to piece replace meant for those manufacture failures... Its buyers fate !

Disgusting Services by ACER...

Dear ALl,

This is to share my Personal Experience about that ACER's Customer Care, and and want to say that its services SUCKS all the consumers. It has been around a month that i purchased a new ACER ASPIRE 5738, and finding that it is not shipped with Vista X64 applications and drivers, complained about it.
Since then till now, i had tried complaining/ contacting you via all the means provided by you, but even this simple driver and application problem can not be solved by your support center...

i am sorry to say that a company that doesn't cares about its customers, and is so obsessed by its products (as can be seen from all your websites which talk only og the machines and not the human experience out of it), ACER is sure to be doomed.

I am saying this not only as an unfortunate buyer of your product, but as an MBA- MArketing, and as an avid technology user/ reviewer/ blogger.

best regards,
Mohit Sewak,
+[protected]
mohit@sewak.in

I also bought a new acer laptop on sunday and when I call the Technical Support and I told him the problem of the driver which he told me to locate a BIO file and I follow his instruction by key in BIO for search.

After 5 to 6 time of trying I still can't locate the BIO file, so I decide to look at the file in "C' drive-Program and finally located the file. To my surprise, he told me that you can't locate the file like this and you must use the windows start button and to the program folder and scold me not following his instruction. I told him windows start button is just a shortcut to the file. You still can access the file from "C' drive and I wanted to speak to your supervisior. He slammed the phone down on me and I call back, but nobody is picking up the call anymore. The company are highly unprofessional and this is my last laptop with acer.

Very True,

To add more to such experiences (this time with the service center people), i told them that my Biometrics (fingerprint sensor) is not working and i have tried all the drivers under the sun, and the problem is with the hardware. i also told them that my hose is 42 KMs away from the service center, and i cannot afford to re come.

Despite this, and repeated calls (i think at least 8-10), they did not change the hardware, and reloaded the same drivers that i had, only to realize that i was right, and asked me to re-visit some other day.

The final outcome is that my biometrics is still unoperational, and i am trying to gather the courage of re dealing with this pain staking service personnel and UN support.

ACER LAPTOP ALACAKLAR BİR KEZ DAHA DÜŞÜNMELİ

06.11.2009 TARİHİNDE BOSTANCI VATAN BİLGİSAYARDIN ALMIŞ OLDUĞUM ACER 5738G MODEL laptop"un POWER

ŞARJ GİRİŞ YERİNDE PROBLEM OLDU ADAPTÖRÜN

JAKINI BİLGİSAYARA TAKINCA JAK ÇIKIP DURUYORDU BİRDE TEK BİR

TUŞU SÜREKLİ YERİNDEN OYNAMAYA BAŞLAMIŞTI BUNUN İÇİN 15.03.2010

GÜNÜ ACER SERVİSE GİTTİM CİHAZI BIRAKTIM BUNUN SONUCUNDA

DATAPRO ADLI SERVİS BANA GARANTİLİ ÜRÜN İÇİN FİYAT TEKLİFİ

GÖNDERDİ BU TEKNİK SERVİSE NE HİKMETSE TELEFON NUMARASI

OLMADIĞI İÇİN ULAŞMAK MÜMKÜN DEĞİL ANCAK

ACERİN müşteri HİZMELERİNE ULAŞIYORSUNUZ O KADAR. YAHU BU

KADAR İNSANI SÖMÜRMEYE DAYALI BİR SERVİS ZİHNİYETİ OLAMAZ

BUNLARA GÖRE HERŞEY KULLANICI HATASI BİRDE ARIZA FİYATLARINI

BİLSENİZ ACERİN YANINDAN GEÇMEZSİNİZ.

POWER JAK GİRİŞİ Adet 270, 00 EURO+KDV

BİR ADET KLAVYE TUŞU 58, 00 EURO+KDV

TOPLAM 328.00 EURO+KDV

BİLGİSAYARI ALMIŞ OLDUĞUM FİYATI 1.350 TL

Bought an AspireOne netbook...worked ok for a little while, then it just stopped working after about 30 days- it wouldn't power up. So I sent it in to there repair shop. Four weeks later it arrived in a box without a packing slip or any explanation of what was done to the unit. After calling the company i was told that according to them a "liquid" was spilled on the unit and there would be a $99 repair charge! This was a very convenient story for them, the problem is that no liquid was ever spilled on the unit and after examining the return unit there is still no evidence of any liquid. To me it sounds like an excuse to charge $99.

Bottom line: the AspireOne netbook is crap - don't buy it.

I called the technical support department to ask a question specifically about their netbook computer before I purchase one. The support person could not answer the question (even Costco offered an answer) but wanted me to call another line and pay for the reesponse. It was a general question and not a "fix it" issue. I called the company and asked for someone in Customer Relations. They have no such being. It has been a while since calling a company so large with so little customer service or even concern. I suppose I should take them off the list of companies to deal with. I can imagine if I had a problem what type of run around I would get from them.

my story with Acer...
i bought a new M3400 desktop...the sound didnt work from day one. i tried everything finally on the 5th day i called their tech support...i went thru 3 techs after paying 129.99 for support with my problem not fixed. i returned the computer that day and got a refund at the store. then i called tech support back to get a refund for the 129.99.. after 3 days of being transfered from one tech to another i finally got a supervisor, which was very unprofessional. he told me there was 3 techs that spent time on my computer all but 3 mins of the 90 min plan. and there would be no refund..i am calling my bank to dispute the charges and calling my attorney... my last dealings with Acer...

We bought are daughter an Acer Aspire laptop for Christmas of 2009, after having it for two weeks her mother board burned out, after that sitting on hold with customer service for in hour we finally got through than we sent it in. It came back about a week later and they didn't or forgot to up load the windows 7 so we called back, and we were told that they would send the windows 7 disc so we could do it ourselves that took another week after getting the disc we realized that they didn't send the right ones so we called and informed them and we were told they would be at are home in five bussines days and they showed up two weeks later (after my husband called back and found out they were on back order) so we ran the disc and they didn't work so I called customer service back and I was told that my twenty-five days was up and I would have to pay to send it in and I ASKED TO SPEAK TO A SUPERVISOR ! But there wasn't one on duty so I called back the next day and got the same answer than the woman started to tell me about how i got the windows7 disc for free and i should be greatful and I said for what it was Acer who sent it back without windows than I was hung up on and my daughters laptop still doesn't have windows 7 program!

One word. Nichicon.

Nichicon is a Japanese company that makes capacitors, tiny components used in all kinds of consumer devices.

They made a whole slew of bad ones (check Wikipedia). Acer was one of the companies that bought them. (Dell was another, and they're neck-deep in problems because of it.)

Call them back, tell them that you know the Nichicon (nish ee con) capacitors (kuh PASS eh tur) in Acer PC's were bad and to stop jerking you around. If they still don't have a plan (it took Dell years to stop denying it, and Michael Dell had to come back out of retirement to take over the company again to straighten it out) then join or start a class-action lawsuit.

They don't have a leg to stand on. Even if they have to go bankrupt, you'll still do better than you have so far.

Ooops. I should have read the entire complaint. Ignore my response, it's for a different problem. Sorry . . .

I agree. I bought my son an Acer laptop in December for Christmas. This is August. The manufacturer's warranty would expire on August 24, 2010 for his broken screen.

We called Acer regarding the warranty and mailed it to them. Upon receipt I received a call that we had to pay an additional $100 for the screen. Why have a manufacturer's warranty if it doesn't cover the screen?

I just feel this is a scam organization and anyone who would think of dealing with this company, think again. Oh and btw their customer service sucks.

Annie Randall
Banning, CA

I bought an acer net book about 2 years ago.I had the net book for 10 months and the fan when out. I call that had me ship it in for repair.I got in back about 2 weeks later. Issue NOT resolved. I mail it back 2nd time for repair.This time they replace a thermal sensor. I get it back in about 2 week and the net book is running worse than before. I send it back for the 3rd time they replace the main board. I get the net book back today I turn on the computer and guess what...NOT working.They did not even open the net book. I had set a small piece of paper on the key board .It was still there. The computer will not reset the time and still freezes up. They put another bad main board in my net book if they did anything at all.I want a new computer now.

I RECENTLY PURCHASES A DESKTOP COMPUTER FROM HARVEY NORMAN IN ERINA AND I HAD ONLY HAD IT FOR 2 WEEKS WHEN THINGS STARTED TO GO WRONG. I PAID ALOT OF MONEY FOR THIS COMPUTER $4, 500.00 SO ONE WOULD EXPECT THAT IS WOULD BE OK FOR AWHILE AT LEAST. I SENT IT BACK TO ACER FOR REPAIR AND THEY SENT IT BACK WITH NOTHING FIXED. I HAVE THE SAME PROBLEMS AGAIN SO THIS TIME I TOOK IT BACK TO HARVEY NORMAN TO ASK FOR A REFUND BUT THEY REFUSED. THEY DID SOME TESTS AND FOUND NOTHING WRONG. NOT ONLY WAS THE DISK DRIVE BROKEN WHEN I TOOK IT BACK TO THE STORE BUT THEY REPAIRED IT WITHOUT MY PERMISSION. I ALSO FEEL THAT I WAS MISLEAD BY THE SALESMAN INTO BUYING THE COMPUTER BECAUSE I THOUGHT IT WAS LIQUID COOLING BUT THEY ARE NOW SAYING ITS NOT. IM VERY CONFUSED AND DONT KNOW WHERE TO GO NOW. THE COMPUTER IS STILL PLAYING UP AND NO ONE WILL HELP. ANY SUGGESTIONS.

Contact Fair Trading or your consumer representative group in the relevant state. also, write to magazines like Australian PC and to John Roflfe in the daily telegraph or a consumer representative of your local daily newspaper, publicising your problems usually gets FAST results.
-Greg.

i bought a netbook for my friend for his daughter for xmas and on arrival at the till wa told i HAD to take out this whatever happens insurance. i explained that it was not for me and i did not need it as aas far as i was concerned the netbook is covered by a guarantee . i then looked on my bank details and money was taken out of my account, i therefire rang the number to cancel and told them i wanted to cancel it, he therefore told me i would have to wait until the money had cleared into their account and to ring back, i was unable to concel it on the phone and therefore went to my bank and cancelled it. i am disgusted that when you go to by an item you are forced to take out something that you dont want . i therefre will not be purchasing any items in the store again as i found it quite distressing after all i only wanted to by the item nothing else .

I ordered a Acer Laptop computer for my wife while we are in Hawaii on a job assignment. The flex pay option was a great deal on a nice second laptop. I got a conformation email and thought everything was great right? Wrong, the email said nothing of a "verification" phone call, and with my message box full, they held up the shipment. Fine, I contacted them through live chat and they tell me to call a verification toll free number. Called the number while chatting and during business hours, and get the message that they are closed. The live operator is stunned and tells me to leave a message and I do.

Next day I get up and call them. They say they have cancelled the order because they couldn't contact me (tried once) because the order was going to a different mailing address and it was over 48 hours from the order date. I say fine can I just re-order, she says "No!" it's sold out. I tell her I called during business hours yesterday and you were closed, she says "yes, there was a meeting, you should of left a message because we check for them". I said I did and she basically called me a liar. As I left the message the day before I also sent them a email which was the same conformation email they sent me stating that there was not another requirement for me to do in order to get the computer, and they never even bothered to return my email.

I am done with them. All because of their meeting during business hours I lose out on a computer. How can a business the size of HSN have a meeting and shut down a department during the business day? Then call me a liar about leaving a message. You can't lie about that, it is recorded. I'll spend my money elsewhere.

after using the phone for a while it caused a burn in my leg and i thought its amicrowave burn so i hated that phone i hope ur site do some thing in this matter

i need chaing

THE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. I m using Acer Aspire 472Z laptop in Solapur Maharashtra. Tere eas problem in connector when i gave it for repairing in authorized service center at Solapur .They were not able to repair it and they damaged my laptop while handling. they kept my laptop on soldering rod which was hot at that time .due to which my laptop (base cabinet) is damaged and they did not given any compensation for it.
they told me that motherbord is totally out of use and it has to be replaced . i took my laptop and repaired it in Pune in unauthorized repair cente.They did great job my laptop was repaired without changing the motherboard!

I complaint against acer service center at solapur . company should close or appoint other person for their services...

thanks

i bought an acer aspire netbook dec 1st 2011 it quit working less than two weeks later, after sending to acer repair i called several days later to inquire about the status of my repair, at this time i was told that they were waiting on parts and that the hard drive was defective and as soon as they recieved them they would repair and send to me, , five or six days later i inquired again only this time i was told that i would have to pay $99.00 for the repair, to make a long story short acer does not stand behind their products, if you are contemplaiting buying a computer stay away from the crooks at acer / gateway, they were very nice while they were robbing me, kind of dumbfounds me on facebook they give computers away and then turn around and screw a paying customer, just buy something else ANYTHING else

My parents bought me the Aspire One for a graduation present. About six months later some of the keys on the keyboard stopped working. Against the advice of my computer technician, I sent it back to the company since it was still covered under the 1 year warranty. What a mistake that was. I spent $30+ on shipping only for them to try and tell them there was a liquid spill on my computer and I had to pay to get it fixed. I have never spilled anything on my computer. I have since had the computer sent back and the keyboard was replaced. My computer technician agreed that there was nothing spilled on the keyboard when he replaced it. The computer itself works "okay." It freezes quite a bit but I am happy with it overall. I know they are cheapy computers; however, I was not expecting to get screwed over by the company for something that should have been fixed under the warranty. After reading a couple of reviews on other sites, quite a few people have experienced the same situation I did. Moral of the story is if you buy the computer it may break and if it does, avoid trying to go through the company at all costs.