Adobe
Reviews and Complaints

After reading numerous reviews from customers, it's disheartening to see the level of dissatisfaction with Adobe Systems, Inc. Many users have expressed frustration with issues ranging from unexpected charges, difficulty in canceling subscriptions, to poor customer service experiences. It's evident that there is a lack of transparency and customer-centricity in their operations, leading to feelings of being misled and taken advantage of. As potential customers, it's essential to approach interactions with Adobe cautiously and be aware of the potential pitfalls highlighted by these reviews.

I just signed up for the trial of Adobe Illustrator. Every time I logged into my trial account the system was showing me I have this many days to purchase the full subscription. But then they automatically turned my plan into a full subscription and when I asked them why they did that, the representative said we had your credit card information already. When I tried to cancel the plan they asked me to pay a $104 cancelation fee. They will rip off their customers.

Adobe is attempting to withdraw over R400 from my credit card. I have never subscribed to their software.

There is no telephone number listed for them. The only way to communicate with them is through their 'bod' portal. I have chatted to a James and I think Anna this morning, asking them to check if I by accident did subscribe and to cancel this immediately. Then they both came back with a page that I have to fill in my credit card details so they can take R15 for the enquiry. So now I am stuck. What can I do?

I started a free trial for Adobe Pro because of ALL things in my life, I just had a PDF I needed to flip horizontally. Why on earth adobe makes this a premium function? I'll never know. So I started the free trial. When I went to cancel the free trial, adobe informed me that cancelling was not possible unless you paid for the full service. My only option was to keep the subscription and allow them to steal 20 dollars a month from me for an entire year. What's worse is you cannot cancel the subscription after is having started either. If you do, you must pay for the full yearly plan? Absolutely insane. Do not ever make a purchase through this service. They are greedy, and shady, and only looking to steal from you. I have never ever in my life ever had a free trial not allow you to cancel, or a subscription that punishes you for being poor. This company is anti-customer, anti-poor, and pro stealing and pro-greed. I have never seen anything as shady as this. I'm glad flash is dead, and I hope the rest of this company

I spend hundreds of dollars on programs written by Adobe and then Adobe wants to control the program after I buy it by allowing so much time to use the program, forcing me to upgrade and spend hundreds more to buy another program. I spent $700 on Adobe CS and now can't get an activation code because they shut that department down. Adobe is a piece of S*#t. They are greedy bas#^%rds. I will write my own programs and put Adobe in the trash.

Case Number = ADB-[protected]-C1W3

I am very disappointed with Adobe's customer service.

Issue 1: I have merged my Adobe account with a previous employee account (employee is no longer with company or listed as a user in Adobe) and made myself the admin. Since I did this merge when I send a document for esignature the email address and name come from the previous account that I merged. I have spoken to multiple customer service reps by chat and by phone through customer care.

Issue 2: I cannot send, edit or make anything into a PDF in Adobe since trying to correct my current issue.

After speaking with customer service my issue is not fixed. I was told the issue is with the account that was merged. The only way to fix it is to either get into the previous employee's email account (which is inactive) or have ask my company to change my email address (which I cannot do) to fix my issues. I explained this cannot be done.

I asked if someone in the backend of Adobe can look into this to correct the issue. I was told by the customers service rep; Abby has done this and has not received a response. She said she would do it again and get back to me on Monday, 11/14/22 with an update.

I attached what the emails look like when I send a document for esign. You can see it states the previous, inactive employee's name and email address.

I own Adobe CS6 Design and Web Premium (Creative Suite 6). Its the last set of physical discs a person could purchase prior to the Adobe Cloud-based software revolution. Adobe Acrobat X is part of my Premium software set.

My Acrobat stopped recognizing earlier this year and I went to reinstall it in order to have it re-recognize the printer. This process has worked for me in the past when it stopped recognizing my printer. But when I went to reinstall it using the software disc and my serial number, Adobe would not recognize my Suite serial number in order to allow the install to proceed. I don't understand how all my other CS6 applications continue to function fine under my serial number but the Acrobat application installation process will not recognize it.

1. I receive a notification that says " Serial Number Validation

Please connect to the internet to validate your serial number. You have 32767 days to validate it otherwise your software will stop working."

2. I am able to start a free trial verstion for 7 days but then I get a message that says, "You can continue to use CS6 Design and Web Premium by purchasing the software Your trial has expired, but you can use CS6 Design and Web Premium one last time."

When I go to try and use my serial number Adobe will not recognize it even though IT'S LISTED AS MY SERIAL NUMBER on my account in their web site.

I find it interesting that the message aludes to my internet connection like they are saying it is not an Adobe issue. I am certain my internet connection is working fine.

Adobe says they will not support CS6 and continues to steer me to the cloud-based pay version of Acrobat. I believe they are purposefully disabling our ability to load the software BY NOT VALIDATEING THE SERIAL NUMBER and I wonder if anyone else has come to believe this too and would like to look into a class-action law suite.

I purchased Acrobat Pro with a perpetual license from Adobe back around 1998 for my main computer. After a computer crash caused by installation of Windows 10 around [protected]. Adobe techs installed a newer version (XI). everything was fine for years and Adobe installed updates online. That worked fine, so I threw out the older version disc since it was useless. I never received a serial number for the program that Adobe techs installed.

Around that time I also purchased the program for my backup computer from ebay, which turned out to be a pirate copy that I returned. That computer no longer exists. I never received a serial number for the version the tech installed.

Earlier this month Windows glitched and would not install updates, so after 3 days of their techs taking control they finally ended up doing a complete reinstall, but all programs were lost. While reinstalling Acrobat, it would not accept the serial number that the Microsoft tech had recovered.

An Adobe tech told me the serial number belonged to someone in Africa. An Adobe tech installed it, so how did he install it with an illegal serial number? Why did they do updates? Instead of honoring the perpetual license I purchased from Adobe, they are telling me that Adobe no longer supports my program and I have to spend over $500 for another license. This is not going to happen! I'll buy someone else's instead and open an FBI. BBB/FCC internet fraud investigation before I'd do that.

I received a very bad service from Adobe Acrobat. I used a trial version of Photoshop and without even subscribing or purchasing the software, they are now debiting my account monthly. So far they debited my account twice which i need them to refund since I didn't purchase the software. They are doing the same thing on my sister's bank account who only used a trial once.

I tried to use the Adobe Virtual Assistance to get this matter resolved and they just left me hanging after I rejected their offer to give a free subscription for 3 months.

I just need my money back. I can't pay for something I didn't purchase. This a scam really when I try to cancel the subscription they've done on my behalf, they are telling me about penalty charges.

I need these amounts to be paid back. (R383.16(May) and R386.88(June.

Yesterday-June 8th-I paid £49.94 for a trial of several Photoshot apps including indesign; the payment to repeat monthly but withe option to cancel within a week if I felt the system was not for me with a full refund. I spent time investigating and was not satisfied that the system served my purpose and have instructed PayPal accordingly. This was necessary as all evidence has disappeared from my computer. I suspect a scam and do definitely require my money back.

We bought Adobe Photoshop 2015 and Adobe Photoshop Element 2015 in October 2015 from Dell. Nobody told us, nor gave us any literature, which says that these products are for only 3 years.

In this last November of 2018, when we clicked on these products, they didn't work, instead gave us a window to purchase of these products again of 2018 at 33% discount.

And it was impossible to get rid of or pass by that window. As we had some documents saved in Photoshop, we was forced to purchase the new product against our will.

We're not happy because we think that we are being cheated on, and paid the price.

Anyone who buys Photoshop, Photoshop Elements, CC, Adobe Illustrator, you need to check the product expiration date.

Just keep in mind only the crooked policies make people super rich, philanthropists.

My credit card was charged unauthorized for $44.20 for Adobe stock I did not order this I am attaching a photo of the charge
Merchants I'd is [protected].

Please credit my account ASAP credit card ending in 9314

Dated 10/25/18.
I filed a dispute with the credit card company but they advised me to get in touch with the company who charged it and I've been trying to do that this is all I could come up with.

Ridiculous.
I asked them to cancel my account and called them twice to make sure that everything went well and my account was really deleted.
But after 4 days I noticed they charged me for membership. I contacted them and talked to probably 5 or 6 people. This stupid conversation took one and a half hour, but the issue wasn't resolved. How can this be possible?
What's so hard to refund my money, if I can prove that my account was canceled and I have all the emails? I want my money back.

Within 2 weeks 3 sums were deducted from our credit card account for no apparent reason at all. These were:
29.11.2016 36.00 euros,
29.11.2016 33.90 euros and
23.11.2016 23.90 euros.
The only possible action was downloading adobe flash player. During this download 2 other programs were automatically downloaded: Mcafee anti virus and a securiy program from Intel.
Do you need more info from me?

Andrew Baran
Germany

I downloaded Adobe Photoshop from Adobe website and it had a virus! I never had issues with Adobe but this time they almost killed my PC. I sent them a message and told that there was something wrong with their software. I regret that I paid money for such terrible program. Unfortunately they never bothered to reply and I'm very disappointed with Adobe, I thought they were a reputable company.

I have signed up for a service called Adobe Stock. Paid for a monthly subscription and used this service for about two weeks.
I did not like it that much and I did regret that I wasted my money on Adobe Stock. Anyways I contacted their customer support and told them that I was not longer interested in their service and asked them to cancel my account. They said that if I want them to cancel my account I had to pay a cancellation fee! What a joke! I refused, called my bank and blocked these guys from any further charges. Stay away and don't sign up!

My son needed adobe creative cloud for a school class. He used the software and completed his class. 6 months later, adobe sent and opt-out email to an email account that is no longer used, therefore, it was never seen. They charged for the entire next year on sept 21 2015. I called adobe to correct the error on sept 29. Much to my surprise, they are unwilling to reverse the charge. No possibility. No go. I can't imagine doing business like this. On the adobe ethics page, adobe lists 6 traits: integrity, respect, honesty, quality, responsibility, fairness. Apparently these are just buzz words on a wall. Adobe has failed miserably on 5 of the 6.

[protected]@gmail.com

COLLABORATE, collusively, in mutually beneficial FRAUD against the public!

‘ADOBE Photoshop ELEMENTS 6' has, 'Non Activated S /Number but, deceptively, maliciously, fraudulently states: -

" Use this media to install or reinstall this software." On the disc.

This software is ‘Bundled' as an, deceptive, inducement to purchase, , from DELL!

Also, ADOBE! Benefits frm the sale knowingly, maliciously, deceiving with a 'Non Activated' Serial number. given

These malicious, SC AM / SWINDLE / COUNTERFEIT premeditated stratagems, upon me, have inflicted-

Work, Stress, Pain, Waste of time and energy, lack and disturbance of sleep, i.e. damage to my Health and well-being. Additionally, hours / days/ months of abuse against my computer, attempting to do the impossible, etc.

Recompense, Compensation expected!

Dear Adobe. I spent 1.5 hours on the phone with your customer support today to find out how I could access my scanner from the new CS5 Photoshop on a new iMac. All support persons were apparently in India or Pakistan, and their accents were so strong I could not understand them. They complained they could not hear me (although I have had no problem with anyone in the U.S. hearing me on my phone.) They requested that I raise my voice to a shout. Neither the original Adobe tech nor his supervisor could solve the very most basic problem, how to access my scanner from Photoshop. They “drove” the computer remotely, re-downloaded drivers I already had over and over, and still could not solve it.

Adobe told me they would get back to me in FIVE DAYS. They also told me it would not be possible for me to speak with any native-English speaker ever anywhere, that all Adobe support was offshore. In desperation I called the Epson people. They also live in foreign lands, perhaps Malaysia, and do not speak in a way that is easy to understand. But after half an hour it was determined by them that with the new imac and CS5 one can only scan through Image Capture. I then had to solve the Image Capture issues I was having on my own, as no one at Epson was able to solve the problem.

The details of the technical fix are not what I am writing about. I finally solved them on my own, after another hour or two searching the web and chatboards. I am writing to ask what kind of company creates brilliant products, sells them for $3, 000 + and then lets its customers twist in the wind, wasting hours of their work days trying to solve the most basic problems of how to use the software? All I needed was one reasonably smart, design-savvy professional with a working headset and clear English who knows how and why people USE Adobe Photoshop, and he could have told me in three minutes, don’t even try to access the scanner from Adobe Photoshop, use Image Capture and here is how you fix your save file to Photoshop problem. Done, back to work, happy customer.

Instead I lost most of my afternoon on hold and searching the web. The goodwill you have built with me throughout my career is gone. I feel betrayed and defeated by the corporate monolith that you have become. How long will it take to solve the next problem? How many hours of my life will I have to spend on hold or shouting into defective headsets to people who can’t understand me and I can’t understand them simply because we don’t speak the same language, they seem to have no idea how the software is used, and they are thousands of miles away?

How is it you can raise prices into the stratosphere and disrespect your customer base with this kind of terrible customer service? There is no place on your Adobe corporate website to log a complaint about customer service, which is why I am resorting to Facebook. Thank you for listening.

I don't usually complain about my service but, I have yet to have a pleasant experience when dealing with you, Adobe. I placed an order and after getting the confirmation number (two hours later) it still did not show in the order history. I waited for 30 minutes to chat with someone (in which time Shockwave killed my web browser and I had to restart). When I got someone the only thing they could tell me was that it was being "held for manual processing." When i asked why the order didn't tell me that she repeated that and told me to wait 24 hours. So I waited until the next day. I called Adobe and the service rep I talked to put me on hold for about five minutes after giving him the order number. He then comes back and tells me the sales staff doesn't work on weekends and that I simply have to wait until Monday. It also seems they can't touch orders until they ship (which seems pointless). I asked them why their email did not say anything about needing to wait and he snapped at me and said "As I told you before, you just have to wait until Monday." I found this rather uncalled for as I was very patient and polite to him up until now. At that point I said goodbye and hung up the phone so I wouldn't snap back. I also wondered why I was told the sales staff doesn't work on weekends when the website says you can make a phone order. Truly terrible customer service. Dealing with you people makes me think I need to take anger management classes, and I am usually very calm.