CB Home Safety and Security ADT Security Services 109681059 Account number I was given #00136790

ADT Security Services review: 109681059 Account number I was given #00136790

JacquelynBorders1964 of Royse City, US

Mar 02, 2024 12:18 pm EST

Verified customer

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My name is Jacquelyn Borders

Cell Phone 253.223.7136

Email: [protected]@yahoo.com

Former Address 1334 Fones Road SE Unite 104, Olympia, WA 98501

Mailing Address after Cxl. Service with ADT. 2522 171st St. E.

New Address as of October [protected] Brookside Drive, Royse city, TX 75189

My Complaint: I canceled my services with ADT in April over the phone a gentle said it has to be 30 days out. I said okay so May. I then said my least will be up on June 30th and we will be moving in with my daughter at the 171st Street in Washington address above. The closing of our home in Texas will take place on July 13, 2023 my husband will receive the keys to the home in Texas July 26, 2023. My husband stated that he does not want ADT and there is already a Ring Doorbell Camera at the new home. I contacted ADT and said do not send the system my husband does not want it and we will not close on our home. I called ADT for two weeks straight everyday on this account number #00136790 for $279.24 and no one could help me. I was calling during all this my oldest sister loss her battle to cancer. We did not have a phone number to contact sellers to refuse box. I received an text on June 8th from ADT saying your order was just delivered. The previous owners accepted the ADT delivery. My husband moved in saw the box and called me in Washington State and said this ADT box is here and it needs to be sent back. I said okay. I will be there to see our new home in August-September to send back. We took the box to FedEX Office at 909 E Interstate 30 Rockwall, TX 75087 Phone Number 241.771.3111 I paid with my Debit Card for the Box to be returned to ADT in Pennsylvania, we did receive a Tracking number However, through the move it was missed placed. I need help. The box was never opened and we returned to sender. I have had the worst experience with ADT customer in my life. The dishonest man that said the Ring and door alarms would be free and they were not and I said I will not be there until October and he still them anyways. The customer service in trying to call them everyday to stop this and no one would help me. Now I am getting Service Interruption Bills from a ADT from a system I never had. Please help me once again. I do not work and have no income coming and my husband is 100% disabled. Please help me. this box was returned.

Desired outcome: I would like for every billing letters to be stopped. To make sure that everything is canceled between ADT and I like I did back in April 2023. Please for ADT and I be done with everything please.

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ADT Security Services phone numbers

+1 (800) 884-4226
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Residential, Sales

+1 (800) 521-1734
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Residential, Customer Service

+1 (888) 244-4505
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Business, Sales

+1 (800) 515-2216
+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387
+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134
+1 (800) 658-7134

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Health & Senior Safety, Customer Service

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alwaysthere.c@adt.com

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info@adt.com

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ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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