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ADT Security Services

ADT Security Services review: Account cancellation

M
Author of the review
1:00 pm EST
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I called Adt customer service line multiple times to cancel my account. Each time I said I needed to cancel my account. They hung up on me. Hence the reason I had to call multiple times. And then use their chat function from their website. I was told I needed to call. I explained my frustration of being hung up on multiple times and the over one hour wait times. I sent an email. The week later, I received a response and was told I needed to mail a letter. So I did. I was emailed again and said that that wasn’t good enough because I did not sign the letter this process took two months. All the while Adt continued to bill me, when I finally got it canceled they said I had an outstanding balance of $80 because I didn’t give 30 days notice. I explained that I had been working on getting this canceled for going on three months at no time. Did anyone tell me that I needed to mail a letter until I raise hell. They’ve sent me to collections. I was a loyal customer of 20 years and this is how I’ve been treated when I took every step and worked to get my account canceled the right way. The treatment I endured, was unlike anything I’ve experienced from any company

Desired outcome: remove the balance, so the collections agency gets off my back

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
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    Residential, Customer Service
    +1 (888) 244-4505
    +1 (888) 244-4505
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    Business, Sales
    +1 (800) 515-2216
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
    More phone numbers
  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all ADT Security Services contacts
ADT Security Services Category
ADT Security Services is ranked 2 among 79 companies in the Home Safety and Security category