ADT Security Services review: ADT service

I’m writing this in hopes that someone sees this.

I don’t know what else to do.

Hopefully someone had information or advice on what actions I should take.

On April 2023, I got ADT + services for my home. I was put on a contract with $24.28 automatic payments for equipment installments and $35.85 for monitoring system.

On July 2023 I received a phone call stating they were missing payments for my equipment. Payments “rejected”.

Same card on file for both payments. $35.85 taken out but not the $24.28 for my equipment. Not sure how or why if it was the same card. They didn’t know how to answer that. They told me I had a past due balance. I paid $71.70 and was told that with this AND a credit for my monitoring, I would be okay.

On August 11th, 2023 , I received a fraud alert from my bank, stating the ADT try to take out a total un authorized amount of $777.09. When I called ADT, they stated it was for missed payments. Even though I made the payments. I paid an extra $84.41 and was told I would no longer be eligible for their monthly and installment plan so they would have to manually put in a monthly payment in order for my equipment to be taken out of my account. I agreed to a total of $24.28 just like I was already being taken out. The representative that I spoke to you told me that after this everything would be OK.

The following month I received an email stating that I had a past due balance of $777.09. This is the balance at the beginning of the plan, which was back in April. I had already paid fees to bring everything up-to-date so it was no longer this amount. I called ADT back was on hold for at least two hours, and then spoke to another account manager who told me that what we could do in order for me to stop receiving. Those emails was to start paying larger amounts of installments. I agreed to $30 being taken out on every 15th of the month and $30 been taken out on every 30th of the month.. this would be $60 in total for the equipment not including the $35 I was being taken out for monitoring. On January 2024 I received a letter in the mail stating that they were going to shut off my service because I had an unpaid balance of $777.09.

Since the month of January up until today, I have spoken to ADT twice a week every week. I have been on the phone with them for more than two hours out a time transfer to various different account specialist, given various different information and different case numbers. Every single one of them failed to tell me that I had a deadline of when I had to pay the equipment.

The total at the beginning was $777.09 and up until yesterday I had a remaining balance of $300. According to ADT my remaining balance was not $300 but the unpaid invoice of $777.09

Today I woke up to an outstanding bill of $1000.

They have stated that I have not paid them even though I have emailed them all of my bank statements to show all of the payments that I have been making monthly because I was promised and installment plan.

Today I was on the phone with them from 1 PM to 4 o’clock. Was transferred over six different times to the wrong department. Spoke to four different account managers.

They have all told me that there is nothing I can do.

They state that it does not matter that I was paying them every month because they are still asking for the $777 plus a $600 fee.

They state that if I do not pay them, they will send me to collections, and it will impact my credit score.

I even asked if they wanted the equipment and to keep my money that I had paid them and they refused.

I’m usually not the type to talk about personal situations like this, but I honestly am hitting a roadblock and I don’t know what to do.

I would like some advice, or maybe if this can be reposted or shared.

After looking at all of my call logs, I have called ADT from the month of July 2023 to the month of March 1,2024 87 times.

I have three different case numbers. One different confirmation number.

Been given three different phone numbers that were supposed to be directed to people that can help me, but every time I called them it was always the wrong number.

I have saved every single bank statement.

I trusted ADT as a loyal customer to be able to help me with their customer service and to be able to help me with the situation and they have not.