CB Home Safety and Security ADT Security Services No reimbursement for false alarm, after 2 month

ADT Security Services review: No reimbursement for false alarm, after 2 month

Alexandra Miroshnik of US

Dec 04, 2023 3:27 pm EST

Featured review

Horrible customer service, due to the alarm malfunction I’ve got charged $800 from the police department and no one reimbursed me as they promised in adt. I sent an email like they requested on the October 27, I paid in September, until now I don’t have any response. Customer representatives can’t find any information, they are telling me to keep calling them and waiting for an email that was sent and never received. I’ve been told that the process will take 10-15 days, now the person on the phone changed their mind and said it’s about 60 days. The manager iabinad mieses is not helpful, rude, and provides completely different information from what previous managers have. I can’t find the way to get my $800 back even tho every single person in the company agrees with me that I supposed to receive it already. The lady was shocked to hear that I wait for so long but after being on hold she changed her mind. Since the day one of getting adt I had nothing but issues with the system working bad, false alarms, extra billing charges etc. as a customer I can’t find the end to it and looking for a help.

Claimed loss: $758 false alarms from police department $20.47 fee to pay it

Desired outcome: I want my money back asap!

0 comments

Add a comment

ADT Security Services - horrible customer service and faulty product! 50

ADT Security Services - never received my $100 visa gift card 24

ADT Security Services - employee discrimination! 18

ADT Security Services - unreliable system 6

ADT Security Services - bad billing, bad customer relations 10

Resolved

ADT Security Services - burglery

Resolved

ADT Security Services - adt class action lawsuit 14

ADT Security Services - Products/devices

ADT Security Services - customer service/product defect

Resolved

ADT Security Services - Home security

View all ADT Security Services reviews and complaints

ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226
+1 (800) 884-4226

Click up if you have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 5 5 users reported that they have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 9 9 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number

Residential, Sales

+1 (800) 521-1734
+1 (800) 521-1734

Click up if you have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 5 5 users reported that they have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 18 18 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number

Residential, Customer Service

+1 (888) 244-4505
+1 (888) 244-4505

Click up if you have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 2 2 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number

Business, Sales

+1 (800) 515-2216
+1 (800) 515-2216

Click up if you have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 2 2 users reported that they have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number

100%
Confidence score

Business, Customer Service

+1 (877) 801-7387
+1 (877) 801-7387

Click up if you have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number

Health & Senior Safety, Sales

+1 (800) 658-7134
+1 (800) 658-7134

Click up if you have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number

Health & Senior Safety, Customer Service

More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

100%
Confidence score: 100%

Support

info@adt.com

100%
Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

ADT Security Services social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024