Advance Auto Parts
Reviews and Complaints

I had gone into the Butler Pa Advance auto store to get a fuse for my auto . I didn't have the fuse with me so I tried to buy and assortment pack. The tech person who works there rudely refused to assist me and I had to go back home to get the fuse I needed to match up the part His name is. Jarret! I Would be expected assistance to where the fuses. He did not seem to know how job so why is he working there if he can't answer a customers questions! Then he sat on the counter and didn't check us out when I needed to leave. His co worker Josh checked us out! Thank you for looking into this issue!

Hi, i am currently an employee at one of the advance auto parts store in Melrose park ill i contacted corporate through a third party and i told them about alot of serious things that are going on. Well i asked them if they can have it investigated and they send in a district manager who knows my store manager they are all friends well after talking to him i was being called a snitch and trick for telling on the drug use and other discrimination like how i'm disabled and they worked me till i was in severe pain i need to be moved from this store can someone please contact me Lawrence Veach

I came into the store 2/3 days ago, waiting to be waited on, then I noticed the young lady not doing anything and asked if she could assist me, her reply was no I'm in the middle of something. But clearly I didn't see her helping any one nor was she on the phone! The her uniform reaped of a marijuana scent so I asked for a manager I was informed the manager was on break at the time so I left the store. As I was leaving I then noticed this same young lady approach a vehicle that had parked next to mine and complete some type of transaction that didn't look quite right so I pulled off and called back to get her name, at first they refused but then stated her name was quinsheila jewell her shirt said quin

I looked on line and found a clutch fork for my 95 s10 for 24.95 from advance auto parts. But when I got there they said 44.95 and maid me swipe my card 4 times. Shouldn't they keep there online price same as the store. I probably will not go back ever again. Also they told me this is the price at there store. This will not stop here. Local newspaper, YouTube etc if I don't here from advance corporate. Sincerely, Johnny pissed off. [protected]

I recently went to the Cherry Hill, NJ Advanced Auto in Haddonfield Road for a diagnostic check up on my 2004 GMC Envoy because my engine light came on, I visit the store and I was immediately was told that they told do check up on engine light anymore and I have to leave my ID behind to rent the OBD II diagnostic device then I was told that they don't print out trouble code at all so I left the store bothered so i continue to head out to AutoZone where i had my issue resolved. i didn't know if all Advanced Auto have that practice or if i was stereotype.

On 6/23/2017 I went to store #08028 and purchased 2 trunk lift supports for a 2009 chevy malibu and 1 drivers door replacement mirror. I was told they would have to be special order it and that I would have to pay in advance which I did, the total came to $82.36.. I was told to come back on 6/28/2017. I went in and they said here are your lift supports but the mirror had not come in yet. I was told to come back on 7/10/2017 so I did still no mirror. The clerk offered me my money back at this point. I told him no thanks I really need the mirror. So he said ok its showing we have 2 on demand but couldn't find them so he trys to reorder it and it wont let him so he puts a credit on a store card and even came out of his pocket another.42 cents and reordered it and said ok it should be here on 7/19/2017. I just left the store and again the clerk said not in yet and said sorry mistakes happen try back again tomorrow. I will try again tomorrow which will be 7/20/2017. All 3 clerks that I delt with we're very friendly and apologetic. But none of them can tell me where my mirror is or if and when I will be getting the mirror. Item #99229. I need the mirror and dont want to have to go to any of the other parts suppliers here in town because of the rudeness you have to deal with. I have been buying parts for 3 different vehicles would like to continue doing bussiness with advance so if at all possible please get me my mirror. Thank you in advance. You may respond to me at [protected]@gmail.com please thank you again for your time.
Tim white

On 3/4/17 I purchased the above compressor clutch and related equipment to conform to 2 year replacement policy, brought to we'll respected mechanic for installation, within a couple of hours the mechanic called and informed me that the filter was wrong and all local advanced stores did not have the correct part required though there were condensers with the filter in Stock. With my car in pieces what could I do I told him to go ahead and install.
That was the first thing that upset me the next is that the compressor is making groaning noise when the engine is running between 1100 to 1500 rpm very annoying I'm concerned that this is a sign of a future failure, I heard this same sound prior to other compressor failures on other vehicles.
The noisy compressor also bothers me as this has been a quiet car and still is if I turn off for the ac . What is your position on this situation
Thank you for your attention
Romeo Hachez

Arrived 8 minutes before closing time. Employee saw my husband walk to the door and walked up to the door and locked it in my husband's face. Our car would not stay in the parking lot. While we waited on a family member to come and assist us, the employees finished closing the store and walked out. They walked right front of our car, we were parked in front of the door! Refused to even look our way! Rude, thoughtless people! I've never encountered such terrible treatment from a business much less another human being!

Hello I have been purchasing parts from advanced for 2yrs plus usually no problem. I had purchased a driveworks track bar for my 2000 cherokee, less than a year later bushing was worn out. I had purchased another track and was told it was still under warranty. So I brought back old one and was refunded my money. This was in January 2016. Now even faster than the first one the bushing is worn out again. I had removed track bar and went to store to exchange again. I would think a new parts should last more then 6 months? So went to exchange the person that helped me would not exchange or refund my money. I was told in there computer it had come up as returned and there was nothing then can do. If the parts are warrantied I believe it should be upheld. I've been a good customer for years I am in your store often as I have 3 vehicles I maintain myself. The way the manager handled the situation made me not want to go back to advanced anymore. I use the lindenhurst long island store. If there is anything that can be done about this or an explanation why the warranty wasnt upheld it would be greatly appreciated thank you. Steven W. [protected]@gmail.com

On June 29, 2017, my husband bought a set of Autocraft Over Leaf Spring Assists. Our mechanic spent 6 wasted hours trying to put them on our truck correctly. But the instructions are printed wrong. The printed instructions and picture say/show to put the U-bolts on with the ends pointed up. This makes it almost impossible to torque the nuts to the specified torque because you can hardly get the torque wrench up there. The instructions also clearly state to make sure of clearance when letting down the jack. Upon investigation online, we discovered that the U-bolts should go down, which makes sense with the way that they are made. So our mechanic needed another 2 hours to get those off. The U-bolts were over-stressed and the threads were stretched and were not safe to re-use. So I had to spend about an hour of commute time to go and get another set from a different store location. And then another hour to take the first set back for a refund. The second set only took about 2 hours total to put on, since we knew the correct way to put them on. My complaint is that we spent so much wasted time trying to get these on, wasted money to pay our mechanic, and wasted gas to get new ones and take other ones back. We always get our parts from Advance Auto and so does our mechanic. We only want fair restitution for our time and money and aggravation. Wrong instructions aren't our fault. Neither us or our mechanic will be buying any more parts from Advance Auto unless we have received some kind of compensation. Thank you for your time. Tina Simerly. [protected].

I purchased a brake light switch from store #6674 in Cincinnati, Oh. 45255. When my auto shop installed the part they found that the part was bad so when I went to return the part back to Advance with my receipt the clerk first accused me of not buying the part from Advance then went on to say that he could not refund any money after finally seeing my receipt (which he dismissed right away) due to the part was installed on the vehicle. All I wanted was to get my 12.99 I paid in cash for the part not to come into a badly ran store to get called a liar and accused of bringing you a part that I did not buy from you.

I was an employee for 10 years total. I worked hard at my job&barely missed time. I left my keys in company delivery car (all the drivers did)&the car was stolen. It was recovered, but I lost my license, cards, phone, keys, &jacket. I had to pay big money to get those replaced&reprogram my truck so it wouldn't get stolen. I was so devoted to my job, I fell over a tote in the back&busted my knees &elbows&broke my wrist (which is still broke)&I didn't even file a report. I feel I should've been hired back on full time after I left for a year cause of my husbands job, which I wasn't also. I feel I should've just been wrote up, instead of terminated.

I recently separated with advance and there is a employee there lisa joseph that is telling commercial accounts that I stole money from a car show fund and she is also going around town telling people at other businesses that I was fired. maybe one of the reasons that the commercial program is failing there is because she is more worried about everything else going on around her and spreading lies than to just do her job.
if this continues I will contact the better business bureau and I will contact the police for slander!

I was in your Cornelia Ga store on Friday May 12, 2017. I was at the register checking out. I hear a man by the name of Joe talking with another employee. I assume Joe is the store Manager by the color of his shirt. Joe is discussing problems he is having in the store with other employees. First of all this unethical. Second this is a violation of the HIPPA privacy law. No one regardless of their position should do this. If you have an issue with an employee you talk with that person not to everyone else in the store. Joe also was ask by another customer if the store priced matched. Joe told the customer very rude no they did not price match. Every time I go in this store Joe is rude or talking about employees. Enough is enough this man should be demoted to a driver or fired. He should not manage employees nor the store.

hello, My Name is Jessica Estrada, and on Friday March 10 2017, I called advanced auto parts on Monroe street ( lake ella) here in Tallahassee fl, and placed an order for 6 a/c delco spark plugs, 3 coils and wires, and two different lubs. my husband went in and paid for the order and was told that it would be ready for pick up at 10:30 on March 11th 2017. This morning my husband went in this morning to pick up out order, and Buddy went and got the order, he brought it up and my husband let him know that 6 spark plugs are missing along with one coil and the lubs. Buddy then told my husband that he already got those yesterday when he paid, my husband Jesse told him that he didn't get anyting, he was told it would all be together when get came back the next day, Buddy then told jesse, well I'm not giving you anything until the guy who took your order comes in, told my husband that he could be trying to steal more part... Jesse then asked if Buddy could please call the gentle men who took the order and payment, buddy told him that Rod the man who took payment and order, said he did indeed give my husband the part and jesse has to wait, THAT WAS A LIE. when ROD got into the store, he said he was never called, MY HUSBAND HAD WAITED IN THE STORE FOR OVER AN HOUR. ROD walked in and then BUDDY talked to him, after telling my husband, YOUR TRYING TO STEAL MORE PARTS, YOUR LIEING HE ALREADY GAVE YOU SOME PARTS, ROD GAVE MY HUSBAND THE PART AND IT WAS DONE, THAT EASY, but no instead Jesse had to be embarrassed and accused of stealing and lieing in front of other people in the store

I was in your store # 09226 on 01/23/17 I was browsing around the store and when I turned around I saw their employee by the name of Hector M.
looking at me with a strange expression on his face, So I approached him and didn't receive any kind of greeting or smile, I asked for a Dent puller.
After he rang me up I inserted my debt card he said there is only $3.08 on the card So I said ok Ill pay you cash. Long story short he charged me $3.08 off my Debt card and my cash. When I called the store Hector answered, and didn't care and very UNAPOLOGETIC and asked me to return with the receipt so he could credit me, went back said there was no proof of it so I showed my bank statement.
This guy really did not want help me at all very Rude, and just told me to call [protected]. I left, again without even an apology at all for this mishap or that I made a second trip to the store for nothing. I will never step foot in the location 50 Pine Island Road FT Myers again because this bad treatment, and I'm going tell everyone I know about it.

I wanted to order something from AdvanceAutoParts and when I was just about to submit my order it said that there was an error of some kind. I tried again and the same thing happened. Emailed customer service about not being able to place an order but they did not reply. So I decided to order from another place.
Just to be sure I decided to check my bank statement and was shocked when I found out that AdvanceAutoParts actually charged me twice! So orders did actually go through.
I contacted them again asking them to cancel both orders but they ignored me again! I sent them tons of messages and even tried to call and nothing!
What a scam!

i went in to advance auto parts store in Shelbyville tn 9/05/16 and ordered a starter. I told them I wouldn't have the money till 9/15/16 and they told me that was ok cause the starter would not be here till 9/13/16 and they would hold it for me 2 more days. then I went in on Thursday to pick it up and they had already sent it back after they told me they would hold it for me.

Poor customer service went into 7500 NW 57 St Tamarac, FL. One gentlemen was helping me out at the register and we couldn't find the part so I went back to manuals and found the right model car for the part. The second guy Cody was rude from the start the screen was turn facing me before so I ask him could he turn the Monitor around so I could see he said no so I walked around the counter so I could see if that was the right part. He told me I cannot be back their so I said ok walked back around mean while all the screen where turned around facing the customers so I told him I don't want to work with him he told me to get out I told him to make me long story short he called the police I got my parts and left.

Sunday 29may2016 went to advance auto/store no. 07529 to buy idler pulley for a 02 Camaro. It was on a sunday and a holiday and I really needed it. the boy behind the counter said it would be $49.19 and the damn thing was made in china. My complaint is... how can you justify such a high price on something made overseas, and the quality and fitment of this pulley is horrible. I feel stupid and taken advantaged of. Just a little background on me... I worked at keystone wire for 12 years and they moved operations to china, and after that I worked at new York wire for 7 years and they moved operations to china. When are they going to stop making us purchase china junk. maybe president trump will put a stop to it... or we the people.