Advance Auto Parts
Reviews and Complaints

multiple times myself/ my wife have delt with "Sis" at the store. every single time she has been rude, made [censored]y comments, and/or cost me money.

she has been rude to me i let it go [censored]ed about her and got over it. i'm easy going takes alot to upset me. when i send my wife to get a part i order on the phone tell them i'm sending my wife to pick it up. she gets there and sis tells her she can't use my $20 reward coupon because they can't take a picture of the reward. I was tempted to drive back [censored] her out return the part walk to another cashier and buy it again WITH my picture of my reward. Since i was busy i just drank a few beers and finished my job.
First thing you CAN and HAVE to take a reward. period. there is no i can't take this. it is a scanable barcode. you can't [censored] with that. either it's valid or it's not.

today. 9/9/19 4:30 pm i sent my wife to return a window regulator i bought online and pick up the one i ordered in store a few days prior. I called earlier in the day and got Sis, asked her if should could look up my information and see if my online order showed under my account so i could return it (since i didn't have a receipt since i ordered online) she asked my name said there was nothing under my name... i said well you have to look up my phone number and get into my account info. she argues and i repeat what i needed done and she just asks for my phone number like it was her idea. tells me it's not in there i need to have the order number or she can't do anything. i tell her okay i'm sending my wife when she gets off work so just wanted to verify what i needed for her. SOOOO my wife walks in and Sis is being rude to this customer. imagine that. so my wife gets her turn. tells her she's returning the window regulator and picking up another one that's I ordered since i ordered the wrong part. she says they don't have the part they have to order it. my wife says i already ordered it, and sis points and says they have none. another employee helping someone else says no it's over there. so sis says "well i don't know what part it is" my wife replies it's a driver side window regulartor... sis says "well i don't know his name" in a [censored]y tone. so my wife says my name and sis replies again well i don't read minds. then goes back grabs the part drops it from chest high straight to the ground.
during all of this my wife text me " this lady is a [censored]" and i knew who she was dealing with and told her exactly " wait till you are all paid and done and tell her she's a [censored]ing [censored] and better learn to be nicer to customers and walk out"

my wife did [censored] her out and had Other customers chime in and employee's smiling holding back laughter. this type of customer service is straight unacceptable and uncalled for. Sis has been working and advanced for years Since the car quest buy out she worked there prior. if this is not enough to get an actual investigation and get her fired i will be going to the store and talking to another manager/ and or calling and complaining about her every chance i get till she is gone or i'll be taking my buisness elsewhere.

I went to this store to inquire about cost of front brakes for my car. I waited until it was my turn at desk. The service representative informed me that he would check on price of brakes after he attended to the customers in line behind me. As I waited some more, I went to my car to look for more order information on my brakes. The service representative then asked me for my car registration without explaining why he would need that. I left the store at that point. If he had explained that he could look up information on my brakes by obtaining my car registration I would have gladly given it to him. I do not respond well to anyone yelling across a store at me. This person needs more training on customer service care.

This is Eddie David brockington I went an bout bearings for a Mazda an had to have them pressed inan they want refund my money or give me the right part then want me to buy another part an get the stuff repressed when there supposed to know what part to give a consumer how is it right to make a consumer pay for there screw up I DNT think it's right to turn a day job into a 3 day job my time is money just like there's

I called to speak to someone about purchasing a few products (Fuel pump and fuel sensor) at 850-926-5552. A gentlemen by the name of John Simpson answered and asked how I could be helped. I explained I was looking for a part and I was immediately placed on hold. I was unaware if I was simply ignored or was waiting for him to finish a snack because I was told absolutely nothing before being placed on hold. I waited for a max time of five minutes and then hung up. I called right back and Mr. Simpson answered the phone again. I asked if it was he that placed me on hold and did not return. He said it very well could have been him. I then asked is that how you treat your customers, simply placing them on hold and saying nothing? No communication? He said it is when he has other customers at the store waiting for him. I asked him that saying nothing was the limit to his customer service skills. I then stated I would rather pat a higher price for a product then to be made to feel like when I buy a product that the seller is the one doing me the favor. I just made my order for the fuel pump and sensor on rockauto.com. That's a shame!

I was in the Harrison, Ohio store on 8/17/2019 and an employee walked in and quit. Then the manager was making a young girl do everything. He wouldn't answer the phone or wait on customers. Then he was being very rude to the young girl employee. She looked very upset. He also kept asking her questions about the employee that walked in and quit. This wasn't the first time that I was in that store and comments were made to and about that young girl employee. They had one commercial customer say inappropriate thing to the young pretty girl employee and the manager was right there and didn't say a word. And then they made a comment that they need to send her on all deliveries to boost there sales. That was very inappropriate and I made a comment to her that if that continues she needs to file sexual harassment complaints against the manager and the company. That makes me feel so bad for the young girl because she just trying to do her job and having to deal with men who shouldn't be talking to women or young girls like that at all. All of the employees there have seen this happen because I have talked to them when the manager and the young girl wasn't present. One of the other employees told me that the manager is obsessed with the young girl. So the next time I'm in there I'm going to say something to the young girl. Hopefully she will take my advise and pursue filing a sexual harassment lawsuit. I'm sure she isn't paid enough to be dealing with all of that and she also looks very uncomfortable when the manager is around.

Visited the store located at 1275 W 68th St, Hialeah, FL 33014 on 07-31-19 at 9pm (an hour before closing) because I was having issues with my battery and asked the employee to check the battery and he refused to test the battery saying at that time that service wasn't offered and they wouldn't change the battery at that time. The store was not full and there is no sign posted stating there a set time for this service. I went to Autozone and they resolved my issue quickly. It took less than 20 minutes to check the battery and replace it. I will not be returning to this store.

Came into to advanced auto off cheshire BR RD looking for a chain breaker, this was July 4th and no other customers were there except me, asked if they had a chain breaker the guy looked at me and continued playing with his phone like I wasn't even there, I just said "all right have a good one" and left, some African American guy that was probably upset he didn't get 4th of July off, I will do business else where from now on, run your cameras and you will see how I got treated

Big advertising says install battery free and etc take battery etc..so I needed a battery I tell the guy need a installed he gave me all the reasons why he cant do it talking about battery hard to reach and etc guess it's to hot outside..I had no tools to install that's why I came here then of course I leave cause of no help and my car got stuck battery died now I have to wait to get a jump a find somewhere else to get a battery

I called to advanced auto 8725 Tara Blvd, Jonesboro Ga, 30236 (store 6102) on 6/29/2019 around 7:50 PM to inquirer about the a sales price for transmission fluid that was on the site and a employee by the name of Caesar had answered. I asked about the product and he immediately began to be very rude, sarcastic with his answers. VERY street like and Ghetto and had a smart mouth as if he was some guy from a street gang of some sort, very rude and made me very uncomfortable and very agitated. So to quicken the call, I just inquired about the pricing of the item and this guy said hold up and just hung up in MY FACE!
This is not how I expect to be treated from a multi-million dollar corporation such as Advanced auto Parts. No one should EVER have to be treated in this manner from any company. Corporations are supposed to represent honor dignity and complete professionalism, plus respect towards their customers . NOT this crap that I went through tonight. I was so unglued that I tried calling back to speak to the manager and HE avoided ALL 5 of my calls. So upon being so disrespected by this guy I decided to make a trip to the advanced auto
8725 Tara Blvd, Jonesboro Ga, 30236 (store 6102) to speak to a manager. about this rude and obnoxious employee and Upon arriving I seen the employee Caesar at the counter and found out from questioning that he was in fact the one that I spoke to on the phone so I told him that I would like to speak to a manager and he looked at me as though he wanted to jump from around the counter and attack me ! so after a few stares he called the manger to the front by the name Robert so I asked to speak to him outside for a moment about his incident and expressed to him how deeply upset I was about what happened and said that I have never experienced anything like this from this location and he said that this particular guy was new. So I said that I would be calling corporate about this because I don't appreciate being talked to and treated like this in this manner and on top of that being hung up on and I hope that you guys don't condone this type of behavior at this behavior at this particular location because if so then some will have to be done about management also so this dont happen to anyone else. The manager said that he would talk to him about but he didnt seem to convincing of it, and to confirm my suspicions upon leaving the store I seen them both chuckling together which led me to believe that they are buddies and NO he is not going to talk to him about this and YES this will definitely be happening to another customer as well which is why I guess the sales are down at this location. bottom line, you have to watch who you let be the face of your business. street behavior DOES NOT mix well wioth BUSINESS... AT ALL!