Advance Auto Parts
Reviews and Complaints

I bought a Optima yellow top battery from them two weeks ago and have not received it. UPS claims that they delivered it but they did not. I sent an email to Advance Auto parts customer service and their only reply was that the UPS tracking number says that it was delivered. I have since escalated the claim to Paypal and hope to get my money back. Here is the point. If a customer says they did not receive their item, then you should respectfully believe them and send out another part. This is part of the service in 'customer service'. Never argue with the customer and just fix the problem promptly. It may cost extra money but that is where you file a claim with the delivery service you choose to work with as a business decision. In the long run, the expense to replace the product pays off because then you receive repeat business and good word of mouth marketing. I have had such a problem before but the company I dealt with, quickly refunded my money, no questions asked. I tell everyone I know to buy from that company because I know they have good customer complaint resolution services.

I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere! We have been dealing with them and trying to get them to take responsibility for the damage done to my car. These people don’t stand behind their work and don’t care about their customers! This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.

I went in Advance Auto Parts in Trenton, Ga. this morning...there was NOT another customer in the store. There were at least 5 workers behind the counter...putting up stock. I waited for about 5 or 10 minutes...NOT ONE worker even came to the counter to help me. Finally one came toward the front and said, I'll be right back...he picked up some more parts, went toward the back of the store and DID NOT come back...I walked out and will NEVER go in that store again. There is something BAD WRONG when you can't even get service.

Have had numerous dealings with bad manager at the clayton, ga store. Refusing to warranty items with lifetime warranty. Had incident with manager man handling my minor son, got kicked out of store, was a commercial customer that spent over 30k per year. Not the only customer to have had problems with this particular manager. Made a police report on the abuse of a minor. Called the corporate office. And guess what, no one ever called me back to even talk to me. Now the manager is trying to sabotage my son's work place and get him fired. What is the deal with this manager and my minor son? This is literally the million dollar question, corporate should care. Would you not think? If mcdonalds can be sued for serving too hot of coffee, why not advanced with a manager that has an obsession with a minor child? You would think the corporate office would at least afford us a return phone call. Any attorneys out there reading this call me at [protected]. All I ever wanting to do is do business with our local store without any hassles. Now, no one, can buy anything at this local store and use my corporate account. I now do business with auto zone in clarkesville, ga. And can not say enough about the customer service that they give me. They are courteous, polite and helpful. Definetly an "a1" company. I sincerely hope that no one else has had this problem with management at the advanced auto parts stores. The corporate office should realize that these bad managers are making a bad name for the company and putting them at risks.

I received an offer for $35 off an order of $85 or more for online orders only. Selected the parts I wanted from the web and checked to see what stores in my area were reporting inventory. Called the two stores that reported stock and verified that they did have the parts as I wanted to pick them up at both stores on 7/25. 20 minutes after completing my order Jess (Store 1229) called me and informed me that the parts that she assured me were in stock, were not, could not offer my money back for 5-7 days and let me know that I had to wait till the following business day to get my parts. Went to the second store that also verified to have my parts in stock and when I arrived was told that they could not complete my order and offered for me to pick up the rest of my order the following day at store 1229. On 7/26 I went to pick up the rest of my order and waited there for 1hr 30min for them to force me to take lesser brand parts and pay for them at less of a discount then was offered online. Still have not received a refund for the original order that they could not fill but I have been charged for the parts I was forced to take. When I asked the manager (Angel) for the corporate number to call and complain, he gave me a bad number, when I called the store on 7/27 to get the correct number Jess answered again and gave me a 2nd bad number. Called the customer service number and registered a complaint with them and also spoke to Zack (manager for store 1229) and registered a complaint with him

15% Off $100 + $50 Off $100 Coupon for a Future Order (Online) - READ THE TERMS CAREFULLY

Advance Auto Parts had promo stating "Advance Auto Parts: 15% Off $100 + $50 Off $100 Coupon for a Future Order (Online)". If you want to save money and not get ripped-off with this or similar Advanced Auto Parts promo READ THE TERMS CAREFULLY or do like I do, don't shop there anymore.

First of all the $100 purchase is before taxes, I got that and added small item on top of the $99.99 purchase I made. However the $50 coupon never came because my purchase AFTER the 15% off was below $100. There were other terms as well probably intended to confuse the consumer.

I already installed the item and made changes to my vehicle so I cannot return it. But the beauty of capitalism is that there is competition and I can take my business elsewhere and educate others to be more careful than I was. This promo is intended to be misleading.

You might reasonable expect a major national retailer to check they are selling reputable merchandise. Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer. I purchased a Victor 300 PSI air compressor, recommended to me for car tiers by the store clerk. After 3 uses it broke down.

Advance Auto Parts refused to replace or refund and then stated they give no warranty on the product. And they did not care if I posted this complaint. Clearly Advance Auto Parts sell merchandise in which they have no confidence. In many countries that is illegal. The lesson is simple. Do not buy from Advance Auto parts unless they confirm a warranty in writing. Preferably do not buy from such an unreptuable retailer as Advance Auto Parts.

I have a commercial account with Advance Auto Parts and the level of service has continued to deteriorate. I have been waiting on a labor claim since October 1, 2010. I have called customer service and filed more than one complaint, attempted to speak with sales personnel, commercial account manager, district manger, regional office, and store manager. NO ONE has the decency to return a call or email. Apparently my business is no longer wanted by Advance Auto Parts. I will take my money and business elsewhere.

tried to buy a remanned pump they tried to sell me a used one, also tried to sell me a used puller with stripped bolts & also bought a brand new timing tensioner and it collapsed and fried to whole engine! also brake pads failed after 4 months! dont be ###ed start going to napa, autozone, china, hong kong, even taiwan! anywhere but advance they will screw you the best they can! dont listen to me try it for yourself! good luck now!
I will let everyone know about Advance Auto Parts as long as I have air in my lungs and am breathing!

I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!

We have been dealing with them and trying to get them to take responsibility for the damage done to my car.

The manager, Angela, has been completely rude and unhelpful. She actually had the audacity to hang up on me once! These people don't stand behind their work and don't care about their customers! If they cause problems with your vehicle, don't expect them to try to resolve any issues quickly. If you're in Broken Arrow, stay far far away. This is the worst Advance Auto Parts I have ever been to and is bad enough to scare me away from the company forever.

I want everyone to pay attention to what I have to say here — because

You could be their next victim!

Advance auto parts ripped me off!

After purchasing over 100 bucks in brake parts from their site (Online) I was promised a $50 voucher (Gift card) to use on my next online purchase.

A month later as promised, I got the $50 discount on my next order (Seat covers) but had to return them because they didn't fit my truck — I must point out that there was nothing on the online order form that posted what year, make & model the seat covers would fit. Just a listing for truck seat covers.

Ok. They didn't fit so I carefully put them back in the package and returned them — then I got no credit back! Yep, they literally ripped me off! No store credit, no gift card, no online credit, zip, zero, nada — nothing!

I called customer service who acknowleged that, "yes, we see you returned the merchandise but you can't have credit back because there is this clause in the fine print of the voucher discount that states if any merchandise is returned it may not be refunded or given store credit?"

Hat!? Repeat this — "... There is this clause in the fine print of the voucher discount that states if any merchandise is returned it may not be refunded or given store credit?"

Why?

Until I receive full store credit for the cost of these seat covers — look out world — I will yell from the rooftops at the top of my lungs!

Do not do business with

Advance auto parts stores

I called to see if this store had a part that we needed in stock. I called at 8pm, and they said their store was closed. The website clearly states that they are opened until 9pm. I then called to file a complaint. The customer service department said that someone would call me back. After 2 weeks, I called back, only to be told that they have not gotten an answer to my problem yet. A week later I emailed to see if someone was going to give me an answer or not...I have yet to hear back from anyone. It seems to me that they must have way to many complaints if they are so busy to not getting back to answering them. I will not be doing with a company that doesn't care about resolving their problems, and as far as their customer service goes... they have none.

You would reasonable expect a national retailer like Advance Auto Parts to sell reputable merchandise.

Clearly not with Advance Auto Parts. They do not give any warranty on the Victor 300 psi air-compressor and give no warning there is no warranty. Clearly they have no confidence in products they sell, or actualy know they have are a problem. Clearly Advance Auto Parts have no responsibility for many products they sell and no loyalty to their customers.

The lesson is simple. Do not trust Advance Auto Parts on any product. Check before buying there is a warranty and a reasonable time period. Or preferrably buy elsewhere.

You might reasonable expect a major national retailer to check they are selling reputable merhcandise.

Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer.

I purchased a Victor 300 PSI air compressor, recommended to me for car tiers by the store clerk. After 3 uses it broke down. Advance Auto Parts refused to replace or refund and then stated they give no warranty on the product. And they did not care if I posted this complaint.

Clearly Advance Auto Parts sell merchandise in which they have no confidence. In many countries that is illegal.

The lesson is simple. Do not buy from Advance Auto parts unless they confirm a warranty in writing. Preferrably do not buy from such an unreptuable retailer as Advacne Auto Parts.