Advanced Tech Support
Reviews and Complaints

I purchased Advanced Tech Support computer service through Safecart with a credit card. The following month, my credit card invoice showed a charge of several hundred dollars from "Safecart" that I did not recognize. I called the credit card company to reverse the charge. They processed a "conditional credit" and then researched the charge, found it was valid, but did tell me the name of the Company (Advanced Tech Support) and reprocessed the charge to my credit card. Several days later, I called Advanced Tech Support for service, and was informed that my contract had been cancelled. After several conversations with Safecart, Advanced Tech Support and the credit card company, it was determined that Advanced Technical Support retained the money, but "Once a contract has been terminated, it may not be reinstated, even if the invoice has been paid." Even though Advanced Tech Support has only supplied about one month's service and has been paid for a full year, they have cancelled the contract. They indicated that once a contract has been cancelled, it may not be reinstated without FULL repayment. This problem was discovered on April 26, 2017 on Advanced Tech Support's ticket [protected].

I purchase a 4 year contract for $800.00. My account terminated after 3 years. The 3 year plan was priced at $760.00. I negotiated a 4 year term and actually paid $800.00 as agreed. Of course the employee I spoke with then no longer works there and there are no notes in my file to support this conversation. I have been asked to email them proof of payment from 3 years ago. Their supervisor's email is [protected]@inboundcallexperts.com Of course these was no consideration for the two months of "no service" back on 2014 during their shut down over legal issues! I would simply like the extra year of service that I paid for (they offered it to me for $199.00, but I declined).

I contacted the specialist from the company Advanced Tech Support. I had some problems with my laptop, and they promised to repair it within several days. I received the laptop back, but all problems remained. I contacted the specialist, but he refused to return money or repair it again. Company is total scam, so be careful and better don’t deal with these dishonest people. Share this info or post your comments.

I ordered Advanced Tech Support 2/15/2013 - $220 for 1 year. I also bought MalwareBytes Pro - $50. They promised me that all my laptop problems would be fixed and that it would run better than it ever has, and that they would keep it tuned-up for a year. They performed a tune-up and scans. They worked on my Trend Micro security software problem conflicting with the new MalwareBytes. They finally got this fixed. I requested a report of what the results and they said they would send me the report. I emailed them a list of a lot of the problems I’m experiencing with my laptop, in extreme detail. Every time I called I asked if they looked at it and no one ever did. One tech couldn’t even find it under my account.
They worked on my slow videos problem for hours. They downloaded Google Chrome and told me to use it for watching videos. I tried it and when I tried to enlarge the video, Chrome crashed. I called back and a different tech said not to use Chrome because it’s not that good. He tried fixing the slow video problem, to no avail. They also couldn’t fix problems with DVDFlick crashing and other DVD burn software not working correctly.

A few days later, I had to install an update to Trend Micro which caused conflicts with MalwareBytes again.

Every tech who logged in did the same things – CCleaner, MalwareBytes scans, reinstalled Internet Explorer 8 and Flash Player, downloaded Toolkit V 1.5 and ran it.

When you call them, you have to explain the problem(s) to an operator and hope they can convey it correctly to the tech. You don’t get to talk to the tech unless he/she calls you back. This is very inefficient.

The next day, I called them at 4:30 a.m. because the problems were still not fixed – Trend Micro and MalwareBytes were still conflicting, videos were still slow and DVD burn software still not working. After several hours I noticed my email was empty! They said it got corrupted! They spent all day trying to get my email back. They were at least able to restore my Address Book. They downloaded all kinds of Restore software – Recuva V1.45, software packages from filehippo.com, Undelete Plus, REST2514, did all kinds of scans – the same as they always run every time I call them with a problem. All of the testing they did was from downloading/using free software from the internet – they didn’t have their own tools that were better than free ones. I kept calling them and requested their most experienced technicians and they said they would get the most knowledgeable techs on it. Never happened!
I again asked for the report of the initial tune-up, this time from a supervisor, and he said they don’t keep reports of what they find. Why did they all string me along then, unless they don’t have any set policies that everyone adheres to. Inefficient and Incompetent.
At this point, my Desktop was also a mess. It looks like they dumped hundreds of files on it. They were my files from my personal folders, not to mention all the junk they downloaded. My shortcuts didn’t work either. And my directory structure was all messed up.
They never called me to update me on the progress as they promised they would. Their session logged out after 10 p.m. My laptop was out of commission all day long.

The next morning, my email folders were still missing. I called them at 5:30 a.m. and again requested an experienced tech. At 8:30 a.m. I got a screen message from them that my problems were all fixed. I checked, and nothing was fixed!
Not only aren’t they getting to my original list of problems, they’re creating devastating new problems! And spending all their time trying to fix their own mistakes.
I called back at 9:00 a.m. and the tech was rude and condescending. He acted like the problems were my fault that they corrupted my Outlook email. He said they called me but I wasn’t home. This is an out and out lie – I was home all morning and my Caller ID history showed NO phone calls that morning.

I called them back and let the operator know how frustrated I was and again asked for an experienced tech to work on my laptop. I later found out that the tech who logged in to work on it had no experience with Windows and worked only on Macs! So much for an experienced tech. I requested to talk to a supervisor and was told he would call me back “in 2 minutes”. He called 3 hours later while I was on the phone with my new tech support that I had to buy. I didn’t answer.

The week before ATS messed up my laptop, I backed up my whole C drive using Western Digital Smartware. I went in to try and restore my email, which the software was supposed to backup, and couldn’t find it. I called WD and the tech said that my email wasn’t backed up because there wasn’t a folder called MAIL on my laptop. I didn’t know what he was talking about. The software documentation says it works on Windows XP and didn’t mention anything about this folder. I kept asking how this folder gets created and he was unclear, saying it should have been created when “My Documents” and “My Music”, etc, were created. He said to go back to Staples where I bought the drive. But he’s just passing the buck – why would Staples be responsible? They didn’t write the WD software.

While looking around before hiring a new tech support, I noticed an important personal file was missing. This file contained my personal financial information. This panicked me!
They had access to all my personal information. I spent the rest of the day cancelling credit cards and changing passwords. And I also disputed the ATS charges.

My new tech support was able to get my email back, but couldn’t get back my list of blocked sites. Who knows what else is still messed up – time will tell.