I was gifted this flight by my work colleagues as a wedding present.
I had originally booked a flight last year for the 6th September 2024. For this flight, me and my wife had both taken a day of unpaid leave. Unfortunately, I received an email from the company at 20:37 on the 5th September 2024 advising that the flight had been cancelled due to poor weather. This was less than 19 hours before the adventure. The email also states that my voucher was extended until the 6th March, which I was happy with.
I took the 2 days of unpaid leave on the chin and did not chase up on this as they had kindly extended my voucher.
I also noted at the bottom of the cancellation email it stated “Please note: Our main pleasure flying season runs from April to October”.
I did not rebook my adventure for a few month as I had until the 6th March to book this in. It was not made clear that I had to do the adventure by the 6th March? I also was waiting until they had available flights for the “main pleasure flying season from April to October” before I enquired to book this in.
I think it would common knowledge not to book a flight over the winter period, especially with the weather and me not being able to afford another unpaid day of leave.
The cancellation email also made it seem like I had until the 3rd March to book the flight not actually fly by this date.
I then emailed the company's operations manager voicing my concerns to which he replied '“there is no necessity for you to repeat”, which I found to be very unprofessional.
The company is now telling me in order to use the adventure, I have to pay to extend my voucher or lose it.
Desired outcome: Refund or extension of my voucher for free
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