Aer Lingus Group’s earns a 2.6-star rating from 25 reviews, showing that the majority of travelers are somewhat satisfied with flights.
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Illegal activity on board aircraft
On March 27th 2009 I flew from Warsaw to Dublin by Aer Lingus and was seated in a window seat. As soon as this flight took off a group of very inebriated passengers made their way down to the vacant seats beside me. Three of them perched themselves facing rearwards on these two seats while the others mainly occupied the aisle. They then started openly drinking vodka from bottles. At one stage one man was so drunk that he fell off the seat he was kneeling on and knocked my coffee over me. Others in this group were using their mobile phones while at least one of them was smoking a cigarette. The cabin crew made very little effort to dissuade these people from their activities. It would have been very difficult for me to leave my seat at any stage during the flight and impossible to have worked on my laptop. I was so affected by the experience that I wrote to Aer Lingus and asked for their comments. That was six weeks ago and to date they have not bothered to respond to my letter.
The complaint has been investigated and resolved to the customer’s satisfaction.
Delay flight, missed connection and lost baggage
Aer lingus delayed our flight by 1 hour 50 mins and that meant we missed our connection flight with british airways by 3mins to philly. they then flew us round the globe and lost our baggage and now they say they have no information on the flight that was delayed at all...
some of the baggage was never delivered and the rest was stolen from or ripped apart...
they have no number you can phone and no where to email and when you write or fax they just dont reply ...
am really annoyed there was 31 women and children and they didnt and still dont care
what do i do?
Terrible customer service both over the phone and in person in London Heathrow during the Christmas season of 08'. Wrote two long letters of complaint to the airline. They don't care. Responded once and never again. After my experience which was horrid and too long to go into any real detail they should have at the very least credited me for the change fee's I was charged when changing my flight to return to the US. They didn't. They didn't care what I said and how serious the complaint . No offer of that. Nasty employees in London who almost made us miss our flight out with their incompetence. Horrible airline. I would never give them a dime again. The only reason why I used them for London was because our tickets were a gift from a relative who had us originally booked to terminate in Ireland and then changed his plans for Christmas at the last minute and decided to remain in London. Long story but after, double -connections which never should have happened in the first place I experienced the horror of very bad customer service. Avoid this airline. Fly BA or Virgin or Delta even. We flew First Class too!
I have booked flights to my dad's 60th birthday as a surprise from Dublin to Frankfurt. Due to the Aer Lingus pilot strike I won't be able to go unless I book an very expensive flight with another airline.
This is extremely unfair as these people do not care about their customers at all. What do they want? More money? Well the will lose money if people start to boycott Aer Lingus and airlines who provoke a strike at this time of the year. I am so angry with them. I am thinking about all the hard working passengers who habe booked their summer holidays. But hey... the poor pilots... they do not care at all. This is ridiculous. I am done with them. I always appreciated the good service done by Aer Lingus staff, but now they've gone too far. It is not my fault that I live in Ireland and my father's birthday is in June. This cannot be re-scheduled. I am so disappointed as I planned this visit for the past 6 month.
What do these people expect? That their customers easily re-schedule their visits, booked holidays and just forget what happened? In the long-term airlines who deliberately go on strike at this time of the year (Aer Lingus are not the only one!) will loose many customers. They cannot tell me that their issues just came up 2 weeks ago. Why did they wait until now with their strike? This is mean and deliberately. I cannot show any sympathy for this behaviour! I'm done with them. See.. THIS IS WHAT YOU'VE REACHED.
We travelled with Aer Lingus to italy this year but our luggage was left behind. We had three days in the swelthering heat in jeans and boots. We had to rent towels and buy essentials. I have sent in a letter with my receipts which I was told would be credited back to me, but I have had no reply. Where do I go from here? They will not take phone calls
On the 3rd of January, my autistic son and I had to wait 7 hrs longer as our flight from Dublin to Toronto was delayed, apparently Aer lingus will not refund us any of our money even though it is the law over 4 hrs delay on long haul flights.
Aer Lingus customer service is woeful. In Dublin - their headquarters, phones are manned 9-5.30, Monday to Friday. When I had a query on a booking from Dublin to the US I had to phone the USA, nobody answering phones in Dublin despite the fact that planes were departing.
I am a seaman so it means I travel a lot and I dint have problems when it comes to baggage lost or delay only now when I flew for aer Lingus the bad thing Is that I will be at work so all my clothes documents, medications are all taken away by that airline the most bad thing is I try to call the Aer Lingus baggage claim and they answer but only answering machine that you have to press 4 to 5 times and you end up nothing... I hope my agent will not book me on that airline again untill now I dont have my Luggage...
to Aer Lingus please wake up put somebody in the customer service with a true heart attitude..
Aer Lingus is the worst company I've ever seen!
They canceled their flight from Dublin to Vilnius when it was 20 minutes until the flight.
Then, the second time, when they wanted to carry the passengers to Warsaw instead of Vilnius, they suddenly canceled that flight. It happened on the 9th of January, 2010. I WILL NEVER BUY MY TICKETS IN THIS F""CKING COMPANY ! aER lINGUS IS FRAUDULENT ### !
Axcess weight charge
On December 11, 2008, I was returning to the united states from Bucuresti, Romania at the Otopeni airport. I was given a slip from Aer Lingus which showed the charges for excess weight on baggage. When I went to board, the airlines charges me far more than what I was told by aer lingus. I contacted the aer lingus representative at that time and had them talk to the
attendent who was boarding us, but I still had to pay a huge amount which I feel was not right according to the information given to me from Aer Lingus. I am requesting a refund due to the wrong information given from your representative.
the following information is details of the charges.
According to your excess baggage slip,
36K-46k is 40 er
47K-64K is 80 er
Aer lingus baggage charge tick# 0654190 was 240 er for 24K
ticket # 0654189 was 260 er for 26K
I should have only paid 80 er total according to your prices listed on the excess baggage slip form. ( weight listed above)
Please refund the difference to me ASAP and contact me if any furter information is needed.
Thank you
George Apostu
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Lingus really need to make it clear on the PRINTED BOARDING PASS that paying extra for a second hold luggage does not mean you get extra weight. I had the same problem Malaga to London on EI903. The check in staff were friendly and I had my parents nearby but it was a very stressful experience to have to get rid of weight.
customer service
here is a sample of what you can expect from Aer Lingus.
Greetings,
My name is Richard French. I was a passenger on flight 118 from IAD to Dublin. This flight was canceled due to a malfunction in the hydraulic system, however we were kept on board the aircraft for 5 hours with no air conditioning while the crew was deciding what to do. Because of this canceled flight I missed my connecting flight with Lufthansa from Dublin to Frankfurt. I have received no reply from the family waiting to pick me up there so I assume that they are waiting or finally decided to go home.
After we were let off of the aircraft we were told to pick up our luggage and to check in at the ticketing desk for details on what to do next. While at the check in we were separated into two lines: those who had a place to stay and those who didn't. My sister lives in the D.C. area so I had a couch to sleep on, literally. I also didn't need a cab ride because I had already called my sister at 2:00 am and she was on her way to pick me up. At the counter they gave me a card with the helpline and told me all ticketing information and connecting flights would be handled by them.
This morning when I called the hotline i found that those who didn't have a place to stay were put up in hotels like the Crown Plaza (lowest price $140) and Embassy Suites (lowest price $100.00) as well as getting breakfast and lunch paid for. I also was not able to get Aer Lingus to pay for my missed flight or offer to pay the change flight fee of 35 euros. Now I have already saved Aer Lingus hundreds of dollars and imposed upon my sister and friends in Germany and you are not willing to pay for a small ticketing change or take me there yourselves. It is no small wonder why Jetblue and Southwest both rank higher in customer satisfaction.
Good night, My husband and I just went to make The check and we had The worst experience possible when The treat us like nothing she talking with another person at The same time her name os Carolyne its happened about 15 minutes ago in Dublin..
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Lost my luggage
The baggage department staff continually repeated to us that they were doing everything possible to retrieve our luggage. 2 and a half weeks later they still don't know where one of the bags is. The first bag turned up in an Aer Lingus van while one of the staff members was telling me they still didn't know where the bags where on the phone. It's been 2 and a half weeks since we landed from our trip to South Africa and one of the bags is still missing. 3 days ago I asked a family member living in SA to go to the airport for me. It was a 3 hour round trip for him but he found my bag in 10 minutes! He then booked it on the next KLM flight to Dublin. Today Aer Lingus still can't tell me where my bag is. I think this is a global problem though, there is nothing in place for airports to retrieve luggage that has lost it's label, in our case this was because they were both opened at JHB airport and things were stolen, please see seperate main complain on South African Airways.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been holding on the phone now for over 30 minutes with a booking query.
Whereas I fully accept that you may be busy , why can you not inform on where I am in the queue as the passport office and many other organisations do?
It is ridiculous.
Alan MacGinty
amacginty@blackrockcollege.com
Monday 8th August 6.45pm to 7.30pm.
why do you need to hide the cost of traveling as if the customer will go ahead and pay just because he has started booking. this ripoff culture cannot be good for your business.
I was looking to travel with Aerlingus to the states and tried making use of all the offers you had but they were just too expensive in comparison with other airlines.
However my greatest surprise was that after booking with another airline to travel to the states which is more than 25% cheaper than what Aerlingus offered, my return flight was booked with Aerlingus.
This Ripoff culture is not helping you in this age of competition and excess information.
Arthur
Yesterday 16 august I was due to travel to Bilbao from Dublin with a group of 5 youngsters and two leadres. Through not fault of us we got to the airport at 11, 45. Our flight was at 12.30 afternoon.I think 45 minutes is reasonable to arrive at the checking desk and fly. Well, tehy said it was closed 5 minutes ago and she would not check us in. We had to buy another ticket fro Madrid and then pay 1.000 euro for 2 taxis to take us to bilbao. Now this is not fair. It was not aour fault and we fot to teh airpot well on time.
Many times I know of people who went to check in 30 minutes before the fly and they were accepted.
I beleive Aer Lingus should compensate us for all the trouble.
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Aer Lingus Group emailscustomerqueries@aerlingus.com100%Confidence score: 100%Support
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Aer Lingus Group addressHead Office Building, Shamrock House, Dublin Airport, Dublin, Ireland
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lousy... however there is nothing you can do except try tarnish there name and on a complaints board tht isint a great time to start.