Aeroflot
Reviews and Complaints

Hello,

I would like to launch a complaint towards a member of your staff in terminal D.

I had a flight with you from Male (321) which was delayed so long that my connection flight to Amsterdam left just as we arrived. I got moved to a flight this morning and told I would get a hotel for the night at the airport. This was at 8pm. I was told it's not ready and I need to come back at 10pm, but was still waiting and finally got to the room at 11:38pm with check out at 7am.

Upon check out, I find out my flight is now delayed by another 2 1/2 hours. I asked the hotel if I can have an extension and they said to ask your staff at the information desk at D terminal. I gave the situation to a man at the desk at 7:06am and straight up got a ‘no' - I asked if he even wanted to see my ticket and he asked if I'm flying economy. I replied yes, and I got the response ‘ if you fly economy you get economy standard'.

This is the most disgusting display of customer service I have ever witnessed by any staff at an airport or crew, and have spend the last 13 years travelling 98 countries so I have met a few and want this put forward as a complaint and an outcome. You do not treat people in that way regardless of the price they have paid for the ticket. It's called manners and respect. I dealt with 2 women last night who were nothing but polite and respectful and represented your company with the upmost class.

This man should not be in a customer service role and brings shame to your company. As a former groups and business development manager of one of the worlds leading travel agencies, I know how damaging a toxic individual like that can be towards a companies reputation.

Up until now I had no intention of complaining up until this point as flight delays happen, but after that appalling display of just basic manners, let alone customer service to one of your passengers I now am.

I look forward to your response.

Regards,

Lisa Richardson

SUBJECT: DAMAGED LUGGAGE
REPORT NO: TLVSU46206
FLIGHT:SU101/29 OCT 2018 & SU502 29 OCT 2018
TRAVEL: FROM JFK- NY TO TELAVIV BENGURION AIRPORT
PASSANGER NAME: MR.METIN SOREF

Dear sir/madam:

I had a very bad incident with Aeroflot on Oct 29 on my flight from JFK newyork SU 101 to Telaviv Benguion SU 502 ( via moscow connection)

-my luggage has been severely damaged. Damage report is issued : TLVSU46206

- I have submitted all original documents to Aeroflit telaviv office to Mrs Zarina - deputy manager on Nov 4 for compensation.

- Mrs. Zarina does not accept the invoice of my luggage ( which is attached). she said it is a copy, she wants the original. Even I explained the original was fax paper as the writing fades time goes by. she still insisted to get the original copy of receipt. I have contacted the store I purchased the luggage and got a letter that is proving I was the customer to buy the luggage from them 1 year ago and the price of the luggage is 1880 hkd ( 240 usd)
the original invoice letter has been also send to Aeroflot Telaviv office.

-Even thou, I have proved the values of my luggage, Mrs. zarina is refusing to process my claim with the total value of the luggage which is 240 usd. she is saying Aeroflot can only pay 100 usd. I explained her, I can not accept 1100 usd because it is insufficient to purchase the same luggage. I can accept a new luggage if Aeroflot wants to but the same. But mrs. zarina is very persisting of avoiding any logic, fact and rules. she is forcing me to accept 100 usd for compensation.

ALL THIS COMMUNICATION CAN BE SEEN RECORDED IN EMAILS.

Please, I have no intention to ask money from Aeroflot. All i want is a new Antler 30 inch hard shell luggage. please let Aeroflot telaviv office replace the luggage instead of trying to paying me %50 of the value.

The value if the luggage is 240 usd and I have proved it. Please follow up with mrs. zarina in Bengurion Telaviv office that she should fully compensate the damage of the passenger.

I will wait for your help on this matter as a frequent passenger of your company, I am very disappointed with all hassles i am having with Aeroflot airlines.
I hope we can solve this matter with ethical, truthful and peaceful way.

I hope this complain will reach to the right management level.

regards
metin soref

From: tlvclaim
Sent: Monday, November 19, 2018 2:02 PM
To: Metin Soref
Subject: RE: Compensation claim FOR DAMAGE REPORT AND MISSING CONTENT- TLVSU46206 - 30 oct 2018

Dear Metin,

Thank you for the update.

I'm sorry to hear that you're going this way, especially after you were offered compensation even though you did not send all the necessary documents so that we could compensate you accordingly.

As a passenger who complains, the burden of proof is on you, since unfortunately you did not show what was requested, our response remains the same.

Your right to refuse the compensation offered.

Have a good day.
ZARINA

I sri souvick sen travelled from geneva to delhi with my wife amrita joydeep ghose on 21.11.2018 in flight number su2381n and su232n. When I landed in delhi the officials told me that my luggage has not been delivered to delhi airport so after filling in the required address and customs form, aeroflot will send me my luggages which are 2 in numbers to my home address. But now your official has called me and they are telling either to receive my luggage from the nearest airport which is bhubaneshwar, or it will take 7 days to reach to my home address by road. I had valuable items and clothes on both these luggages so would like to receive my luggage as soon as possible. Please kindly see into this matter, since this is the first time happening to me. Thanking you.

24 июня мной были приобретены 2 билета на имена :
Lubov Farberov,
Michael Farberov

на рейсы компании Аэрофлот:

Aeroflot 122
SVO to JFK Oct 7, 7:50 PM Order ID: O-2B679700
Airline Record Locator(s): WXQWPR (SU)
Depart Arive Stops Travel time
7:10 PM JFK -> SVO 11:20 AM 0 9h 10m
9:30 AM SVO -> TLV 1:35 PM 0 4h 05m
12:55 PM TLV -> JFK 11:05 PM 1 17h 10m
Passengers
Passenger: LUBOV FARBEROV
Tickets: 555-[protected] (E-Ticket)
Seats: JFK - SVO: *, SVO - TLV: *, TLV - SVO: *, SVO - JFK: *
Passenger: MICHAEL FARBEROV
Tickets: 555-[protected] (E-Ticket)
Seats: JFK - SVO: Window, SVO - TLV: Window, TLV - SVO: Window, SVO - JFK: Window

Air Itinerary
Leave on September 22 Total Travel Time: 9h 10m - 0 stop(s) - second Day Arrival

Aeroflot
Flight 103 Depart 7:10 PM
September 22 John F Kennedy Intl (JFK), New York, NY, United States
Terminal: 1 Flight Time: 9h 10m
Miles Flown: 4661
Aircraft: Boeing 777-300ER
Cabin: Economy
Arrive 11:20 AM
September 23 Sheremetyevo (SVO), Moscow, Russia
Terminal: D
Leave on September 26 Total Travel Time: 4h 05m - 0 stop(s) - same Day Arrival

Aeroflot
Flight 502 Depart 9:30 AM
September 26 Sheremetyevo (SVO), Moscow, Russia
Terminal: D Flight Time: 4h 05m
Miles Flown: 1659
Aircraft: Boeing 777-300ER
Cabin: Economy
Arrive 1:35 PM
September 26 Ben Gurion (TLV), Tel Aviv, Israel
Terminal: 3
Leave on October 07 Total Travel Time: 17h 10m - 1 stop(s) - same Day Arrival

Aeroflot
Flight 507 Depart 12:55 PM
October 07 Ben Gurion (TLV), Tel Aviv, Israel
Terminal: 3 Flight Time: 4h 15m
Miles Flown: 1659
Aircraft: Boeing 777-300ER
Cabin: Economy
Arrive 5:10 PM
October 07 Sheremetyevo (SVO), Moscow, Russia
Terminal: D
Time between flights:2h 40m
Aeroflot
Flight 122 Depart 7:50 PM
October 07 Sheremetyevo (SVO), Moscow, Russia
Terminal: D Flight Time: 10h 15m
Miles Flown: 4661
Aircraft: Airbus A330-300
Cabin: Economy
Arrive 11:05 PM
October 07 John F Kennedy Intl (JFK), New York, NY, United States
Terminal: 1

Не задолго до отпуска я случайно обнаружила, что наши обратные рейсы отменены и заменены на другие полёты, так что прилёт перенесён на 8 октября и ночь с 7 на 8 мы должны провести в Москве. 8 октября мы должны были выйти на работу, и я связалась с вашей компанией для изменения рейсов.
Мне был предложен другой вариант и я согласилась, получив подтверждение через електронную почту.
При выезде из NEW YORK нас задержали, т.к. в наших билетах были изменения.
Каково же было моё удивление, когда после 40 минутного ожидания, выяснилось, что ничего в наших билетах не изменено (кроме отмены нашего первоначального рейса) и мы должны прибыть домой опять 8 октября. Опять нервы и время и, наконец, опять подтвержение других рейсов.
По прилёту в Москву, я сразу направилась к информационному отделу для проверки наших рейсов, т.к. уже не верила вашим сотрудникам.
Моему возмущению небыло предела: в системе никаких изменений и, как вы правильно понимаете, прилет в NEW YORK опять на 8 октября. После длительного напряженного ожидания, наконец, получено очередное подтверждение на рейсы на 7 октября.
Весь отпуск прошёл в неприятных сомнениях ожидаемых рейсов (т.е. будут ли у нас места на рейсы на 7 октября). Места мы получили, правда, возле туалетов в конце самолета, но домой прилетели вовремя.
После получения услуг вашей компании хотелось бы рекомендовать проводить работу со служащими для улучшения обслуживания и понимания ответственности, которую они обязаны нести в отношении ваших клиентов.
А так же, хотелось бы получить компенсацию за те неприятности, которые мы имели, приобретя билеты вашей компании.

Спасибо.
Любовь Фарберов,
Михаил Фарберов.

Мой е-mail адрес :

[protected]@gmail.com

I am Akansha Verma from India. I flew from you airline on 16th October, 18 from IGI airport, New Delhi to Berlin schonefeld. The flight no was SVO SU 233 and SXF SU 2318. Ticket enclosed. When I received my strollers (VIP & safari) at Berlin in damages condition & potable TSA both locks missing and on top of that my safari zip was damges. Which is highly unbecoming from Aroflot airlines and not acceptable being a passenger. My two potable locks were stolen by security staff and damges my luggage. I have put TSA locks on my luggage for security purposes. I would like to claim compensation for my damage luggage & missing potable locks from my strollers. My contact no is [protected]. Kindly do the needful. Looking forward to hearing from you soon . Akanasha verma

I flew to SVO from Delhi on October 1 2018 by flight no SU233. My name is Achyut Prasad Wagle. First, the lady at check in didn't behave that is generally expected from hospitality industry. I handed over a properly locked bag with a small padlock. But when I received it at SVO the bag was broken, padlock and the lock hole was forcefully broken. Even if it needed to open, I had to be called as she had taken my mobile number.
There was no Aeroflot agent was present at the baggage claim lounge to register a complaint and show that my bag is broken so badly.
tag no of baggage is 8555 SU 644969.
I lost a pair of suit, men's kit set and several other small items like socks etc. My luggage bag itself has been damaged.
Please let me know why this happened and how will I be compensated? How soon?
I am in Moscow until 5th OCT 2018 and will be back to Nepal.

I bought round tickets for my sons 6 and 8 y.o. to Moscow and back to New York.
I was flying with my kids to Moscow on June 2017. I returned back to New York on July, 9 2017. My sons were supposed to come back along on September, 6 2017.
All tickets were sold by Aeroflot through travel agent.
When my kids arrived to Moscow airport on September 6, they were told that their tickets were not valid. Kids had children tickets, but according to Aeroflot company rules, kids without adult can fly only by adults tickets.

My mom, who accompanied my kids at airport had to pay 85 thousand rubles (around $1, 500) for new tickets for kids.
I believe that Aeroflot company supposed to reimburse the price of these tickets to our family, since the tickets were sold not valid at the first place.

I sent several letters to Aeroflot administration asking to resolve the issue. My claim was denied.

I am not sure how to return my money. If you have ideas, please advise.

To whom it may concern,

This is in regard to my flight from Delhi to Moscow on 14th August Aeroflot 1:30am. We came across one of your ground staff who did our check in named KANCHAN. Extremely rude, disrespectful, made us lose our batter back ups, didn't inform us to remove them from check in bags which conducting check in procedure. Later troubled us and disrespected my expensive batter back ups by throwing them away in a bin. She abused and talked in a way hard to explain.
This was My last experience with your airline because of staff like this. No action was taken even after informing the manager. He took my complain written and said he would return my battery back ups but I've no response from them.

I will take this to a serious level if no action is taken against KANCHAN as no one has the right to disrespect my belongings and behave in this manner unnecessarily. Had she done her duty properly and informed me while check in to take out of battery back ups, we would do so right there but she didn't.

Please take the required action against her asap and return my belongings asap.

Passenger names
Aishwarya Kapoor
Smiti Kapoor
Amrita gopal

My son luggage got lost on the way to JFK. His tickets was an transit from Chelyabinsk to Moscow to JFK to Portland, tags on bags was put through only to JFK by some mistake that Aeroflot made.Bag was lost somewhere in Moscow and it is missing for 5 days, when I call to ask about updates I've been told that many bags are missing so just wait for 21 days, no apology or even concern was expressed.

It appears that other than flights via Moscow, all flights at an intermediary airport, bags must be retrieved from arrivals and rechecked in for the next flight. On the 7th August, my wife, 63 and not able to walk fast was advised at Barcelona airport that she would have retrieve her bag in St Peters burg before flying on to Rostov. The quoted time on the website is 1.05 minuted transfer time. It is impossible to connect with ongoing flight where bags have to be retrieved. Furthermore on booking the question was asked and was informed the bag would go all the way to Rostov. From the time the aircraft has arrived on stand, it takes 42 minutes to disembark and get to the arrivals and to wait for the bag. It then takes another 20 minutes waiting for the bag and checking in again. Clearly this transfer time is not achievable. Transfer times should be achievable and moreover, airline must state on their booking page whether bags go all the way to their destination.

My name is Alina Tusheva and my husband and I had horrible experience traveling with Aeroflot. Our flight SU100 Moscow-New York on July 18th was delayed for 6 hours. Having another flight after that we knew we wouldn't make it. Once we got to JFK New York we found that our luggage was lost. A representative for Aeroflot helped us to file a report. Then we were sent to Aeroflot counter to change tickets for our next flight. After waiting for 6 hours in Sheremetyevo International Airport and being on board for 9 hours my husband and I had to stand in the enormous line for 5 (!) hours. We were exhausted to say the least. We finally got our new tickets, though the wait was extended to another 7 hours before we could board. At 1 am we couldn't even get a hotel room, since they said that there were none available. They gave us a food voucher that ended up being expired, because they wrote the wrong date. This situation is just unacceptable. We spent the night on a cold floor of the terminal, with no food, no luggage, exhausted and sleep deprived. And now, after two days we still don't have our bags! There was a laptop charger, which my husband uses for work, and since he couldn't charge it he missed very important deadlines! We have almost no clothes, a lot of things that we use everyday are in there. We had to call several times to track our bags, today we were told that we can come to BTR airport (we asked to send them there) to pick them up. After we got there - there were no bags. The whole experience makes us not want to travel anymore, especially with Aeroflot Airlines. They horribly handled the situation, everything that could go wrong, did.

To whom it may concern,

My name is Noa Gibson.
Earlier this year I flew on Aeroflot with a guitar and was permitted to bring it on board where it was stored by the crew, since it didn't have a hard case.
On may 13th, to get information before booking my flight to Israel, I called the airline to ask about the policy of sending a guitar and was told there should be no problem doing the same as I had done before. This is why I chose to book the flight through Aeroflot - flight 101, on July 1, stopping in Moscow. Airline confirmation: HVKONG.
I arrived at the airport two and half hours prior to my flight, and waited in the check-in line for an hour and half, because there were only three counters open. When I finally arrived at the counter I was told I had to pay $200 and check in my guitar. I tried to explain that I can't because I was leaving the country and had just closed my bank account, and the guitar doesn't have a hard case, and was told to speak to the check-in manager. She told me I was "wasting my time" and can go speak to the woman at ticketing. The woman at ticketing told me that "the rules were changed and it was not her problem" and "unless I want her to pay for it, I can go back to check in".
This was 40 minutes before the flight. When I asked to speak to a manager she asked me why I came so late and I explained I was in line for an hour an a half. She told me she has nothing more to say and I should go back to check-in. I got in line to speak to the check-in manager and she dismissed me from the line, shooing me away with her hand, saying she has nothing to say to me and I should let other people through. Nobody would speak to me.
In the meantime I asked a friend to transfer me money so I could pay the fee, but the check-in manager would not speak to me. I got in line to check-in my luggage and offered my credit card (at this point I was crying and asking for help). Other people were still checking in at other desks, but the check-in manager came over and said the the flight is closed and I cannot board it. I pointed out that other people were still checking in, she said that "I was wasting my time standing in line, so now the flight is closed for me". At this point I started sobbing and even asked the people who were checking in if I could check in with them because I had to get home to my family. The check-in manager refused.
It got to the point that I had to beg her, sobbing, while explaining that I had money transferred. Finally she allowed me to check my bags. It was now 20 minutes before the flight. The man at the desk told me to rush through security and take care of the guitar at the gate. I did, but was then approached by the check-in manager who accused me of trying to avoid payment and told me that "it is not nice to run away when I know I need to pay".
I have flown quite a bit in my life, and I HAVE NEVER BEEN TREATED THIS WAY. I was humiliated and made to beg. I was spoken to in a disrespectful manner and was refused service and was even refused permission to board the flight for no reason. I don't know the name of the check-in manager, but I have never interacted with someone who treated paying customers so horribly and with no empathy or compassion.

Until this incident I have had only positive experiences with Aeroflot and have even recommended it to people, but the way I was treated at check-in is unacceptable. Nobody should ever be made to feel the way I felt. I was in tears the entire flight to Moscow (8 hours), and was even approached by strangers asking if I was alright. I was trying to get money for the guitar, that is not my complaint, though I was specifically told by an Aeroflot employee that I can bring it. My complaint is about how horribly and inhumanly I was treated.
In addition, my guitar and one of my suitcases did not arrive in Tel Aviv and I now have to wait for them to be tracked.
I expect to receive full compensation for the expense of checking in the guitar, since I was told I would not have to pay for it. Not as credit for a future flight, but an actual return of the money into my account. I would like to continue flying Aeroflot because I want to believe that this is an isolated incident. Please don't prove me wrong, and please treat me the way I deserve to be treated as person - fairly and with respect.
While I do expect to get compensation for the cost of checking the guitar, my real complaint is about the traumatic experience I had, in front of other customers and employees.

Dear Sir/Madam

I am Argine Aleksanyan and I was traveling on 28/05/2018 on flight SU1861 from Yerevan to London via Moscow and I just can't tell the level of frustration and humiliation I have endured at the Aeroflot check-in counter in Zvartnots airport.

As usual, I was about to check-in at the airport this time with my brother's wife and his 1.5 year old infant baby, who were travelling with me. But standing in the queue we were baffled by the service standards of an airline representative who was talking to passengers in a manner that was rather abnormal, since that was the first time in my travel history I have come across such behaviour of an airline staff, as he was talking the way which can be described as rude and arrogant and other passengers in the queue noticed that as well as we are. When my turn has come, the mentioned staff MR Mr.Harutyun Vantsyan commented about the size of my hand baggage the same weird way, and when I objected, he started shouting at me in front of the other passengers, as he was trying to tell me that my hand luggage wasn't a correct size. I fitted my hand luggage into a special measurement box in front of him and other staff members and I hope you can get a CCTV footage to see the frustration of staff members as they seen that my luggage was easily fitting in to a box, but Mr. H.Vantsyan was still angry and forced the baggage to be checked. I did obey but I have never experienced such level of public embarrassment in my entire life! Only when I left with a passport and a very small I was allowed to be given back my boarding pass.
Finally, when we arrived in London Heathrow, my luggage was missing... However, neither missing bag nor damaged fragile present (which supposed to be carried in the cabin) worried me of made me feel humiliated but the behaviour of the abovementioned staff member.

I find this behaviour extremely unacceptable and I strongly recommend you take some action against this sort of situations to make sure none of your travellers feel the same way I did at the Aeroflot counter, or anywhere for that matter.

If you have strict policies towards carry-on, you should avoid enforcing them in such a ridiculous manner.

Many thanks
Argine Aleksanyan

Tickets bought for 2 ways. Multiple attempts to reach customer service resulted in no decision. Aeroflot will not return money period. Before they cancelled my fathers flight and switched it to another day even though he has 3 plains to change. Not did they provide room (I had to paid out of pocket)? What service is this? Horrible
My number is1  (216) 577-8715 my email [protected]@yahoo.com. My father flight scheduled may 29 2018 from jfk. My father is 78 years old.

Seats number 28. Just before toilets and no reclinable seats.. Over 10 hours flight... There were other two free seats but the hostess didn't manage well the situation and we couldn't change our place to have a normal flight like the other passengers. We paid our tickets (4 person) same as the other customers... But we had to sit for so a long trip and couldn't sleep Food really awful and all the staff disappears for long time so we couldn't ask for a glas water. Awful company Aeroflot

I booked a ticket with Aeroflot because I was going for my Jewish holiday of purim. I chose this flight because I have a father of 4 and didn't want to leave my wife for too long. I left Feb 27 iflight Su 0101 was scheduled to leave at 2:20pm arrive in Moscow at 7:10am on Feb 28. Then we were supposed to leave at 8:30am and arrive at 11 :40am flight Su 0502. My holiday started that evening of the 28th so would be perfect. What happened was we sat on the runway at JFK for 1 hr and 10 minutes. We don't know why we weren't told. So we therefore got to Moscow later than scheduled. My connecting flight was there still, they were in the middle of boarding. They wouldn't let me make that flight. There was a 2:15 flight that had empty seats they didn't allow me in that flight either. They kept me in Moscow for 11 hrs. They put me up in a hotel. I got to Israel after midnight, missing half my holiday. The problem is there is nobody to talk to at Aeroflot. They were very nasty there and very unaccomadating. Here you can only complain by going to their website and filing a complaint. I did that. After 30 days they told me they did whatever they could and case was closed. I opened the case again saying that wasn't true. Once again same answer. I filed a complaint with the DOT. They had 30 days to answer. What was the answer, I can file a complaint on their website! I feel like they can do whatever they want and don't have to answer to anyone. They kept me in Moscow for 11 hrs when a) my plane was still there and b) they could have put me on the 2 pm flight can you help me out?

My recent encounter with aeroflot has been pathetic. I had a flight on 14th April 2018 to Madrid via Moscow . On reaching Madrid, one of my baggage which had all essentials didnt reach on time. The ground staff (most casual) told me that bags in moscow and will be delivered tomorrow around 11-12pm. Another bag which i received had broken lock. I had to come to airport same night to get my bags as it had all my clothes and other essentials. Whole 1st day of my vacation was spoiled and on asking for claim and reimbursement of taxi and inconvenience caused, they didn't bother to reply or entertain. On my arrival back to India on 29th April, yet again my both bags and my friends bag who were travelling with me were left in moscow. On questioning the staff, they were super casual and said these things happens. Instead of being apologetic, they seems very cool about it. I assume this is aeroflot regular issues of misplacing the bags. The employee named Nitin who was there in night shift assured that bags will reach at our home by 10-11am. On calling them next morning, they said to call courier guy and confirm yourself. I received my bags at 2:45pm and again with broken handle this time.
On checking with process of complaint and claim, they have no such service meaning they have zero customer service and super casual about passengers travelling.
Worst experience and worst airlines with rude staff. I had no assurance whether i will get my claim of taxi i had spent from apartment in madrid to airport which was approx 32 euros as i believe aeroflot doesnt believe in GOOD customer experience. I hope this complaint reaches the right place .

On 31st march at 05:10 I and my wife had flight to London through Moscow. But I couldn't fly because of time shift supervisor. Officially we had 46 (23+23) kg right for baggage and 10 kg per person hand baggage, my cabin baggage was approximately 5 or 6 kg and fitted to the case. The female working in your team checked my hand baggage and said ok. I passed all passport control but at the entrance of plane one overweight, blonde man (we believe he was a charge of the team) without any explanation and introducing himself has drugged my back bag in aggressive way and started to talk only in Russian language that I didn't understand, asked to talk in English language but he refused it. He called us back to the gate and started to shout and abuse us by saying xaxoli and etc. (my wife knows a bit Russian language). My wife immediately took her cabin baggage in order to show them that is her hand baggage. But instead of to check they refused our all explanation and asked us to pay extra 100 euro. We tried to explain but the man was very aggressive and very rude with us. During this time one of your female staff without permission took a photo of my hand baggage. It's obviously that they aim was only to charge us by trying to apply his unwritten rules. I rejected to pay because we followed all procedures and we know our rights. They allowed to the plane only my wife, but during this very stressful in a short time she forgot some document and had to come back from Moscow and we bought new ticket. Now I need officially explanation from your company to my some questions. Why we should be charged if we followed all procedures? Does the man that I mentioned above or other staff member has a right to shout, abuse us in front of everybody and took photos without permission? That is ok if he doesn't know English but he can call someone who knows English in order to translate.

I travel with Aeroflot on April 6 from DXB to SVO and JFK final destination. I paid Comfort Class fue I'm pregnant and wanted a better comfort for my back aches anyhow when first meal start passing the flight attendant asked me what do I wanted chicken or fish. I can not eat fish because I'm pregnant and I don't know what kind of fish is it. Don't wanted to run the risk and asked for chicken safer to me seconds after she said to me there isn't any remaining chicken! Excuseeeee meeee are you telling me I'm paying a ticket and u don't have chicken when comfort class is almost empty [censor]. I told her nooo I don't want anything because I can't eat fish and I'm not vegetarian to eat vegetables only. Later on, she told me she will see if something remaining in business class? Who told you that I'm paying for u to give me what people in business class don't want to eat. By the way her disgusting name is Anna, pls teach her how to deal with worldwide customer because she hasn't any education. After reaching to JFK we realized our luggage was opened in Moscow what is considered as vandalism. Not airline has the right to open you luggage broke you lockers and throw them without leaving you a note on your luggage informing reasons why it was opened. It was my first and last time flighting with Aeroflot.

On 28 March, On my return flight from Tehran to London, the flight number SU 2580, when I wanted to check in with the boarding desk, the lady who checked the passport and the ticket for boarding, had a very disturbing, irrespecutful, and embarrassing behaviour with me in front of all other passengers. She talked to me with anger and very rude. She told me I should not carry extra pieces of stuff, although, I explained one bag was for my laptop and the other one was a cabin bag as I was allowed to carry. I had two other shopping from duty free, but all of them was 10 kg overall. When she was talking to me she was very angry and rude and all other passengers was looking at me. She said I only could carry one pieces of luggage that exactly I had. I witnessed one gentleman had two pieces of laptop bag and cabin bag, but she treated him with respect as he was Russian, but I was not. She humiliated me in front of other passengers and when I went inside the flight I could not eat or drink at all for being humiliated and discriminated in front of others. I rejected to have my meal and to drink tea or coffee as I did not like to have any service from the Aerofloat's flight attendance or staff. I can not forget her behaviour and how others looked at me with sympathy that was really embarrassing and disturbing.