Aeroflot
Reviews and Complaints

Unfortunately the actions of aeroflot russian airlines have left me no alternative than to strongly recommend to you do not use aeroflot russian airlines

Here is the reason:
On april 23, 2010 we went to rdm airport to begin our trip.
At check in we were advised there was a problem with the name on my olga’s ticket.
We were advised to contact aeroflot to see if we could get this corrected.
Orbitz tried for 90 minutes to contact by phone. They never answered there call.
I tried for an additional 90 minutes to call by phone. All I ever got was a recording.
Finally the last possible flight out of redmond that would allow us to meet our connection in la left and we had no alternative but to return home.
Upon return home I contacted orbitz and they again tried unsuccessfully to call with no answer.
Finally they tried email and it took three days for them to respond to.
Meanwhile we had to book new flights and make our trip to ukraine from which we returned june 5.
I have been informed by orbitz that they will refund $ $723.00 from these tickets.
As of 06/15/2010 I have received a refund of $ 281.10. Total cost was $ 3337.97

Upon our return I sent a letter to aeroflot demanding a full refund because of there poor customer service that cost us a chance to use our purchased tickets.
In there reply they stated they would not refund our money.in the letter they do not mention the fact we could not contact them and accept any responsibility for this situation.
As a comparison. During our trip to ukraine we twice needed to contact delta airlines. Both times they answered the phone immediately.in both cases I had questions answered quickly. We were unable to use one of the non refundable tickets for that trip and received an 85% refund by the time we returned home.
There are actually several other airlines that serve moscow including delta which as I stated actually does customer service.
If you want integrity and good service do not use aeroflot russian airlines
Thomas c almond, bend, oregon

I flew on Aeroflot Russian Airlines from Amsterdam to Shanghai, connecting through Moscow, on December 24, 2009. When checking in for my flight to Moscow, I was informed that the flight was delayed by 2.5 hours, with no apparent weather problems in either Amsterdam or Moscow, and was told to go to the ticket counter for rebooking as I would likely not make my connection. The ticket counter told me the only possibility was to go on the same flight the next day, but that I should go to Moscow as the flight would be held for me and 5 others. I took that advice and checked in. The flight ended up 3.5 hours delayed and I had no chance of making my flight to Shanghai. No information was ever offered about the flight delays.

When I arrived in Moscow, I was unable to pass the transfers desk as I and the other 4 travelers to Shanghai were on a list indicating that we would spend the night in Moscow and leave at 8 PM the next day. This is despite the fact we were in plenty of time for the Beijing flight at 10 PM the same night, which would have gotten us to Shanghai the next morning/afternoon. Instead, we were forced to go to the transit section of the Novotel hotel for almost 24 hours – where we were forced to share a room with a stranger, provided with one bottle of water for the entire time, and given two inadequate (some of the food was rotten) meals at improper times. We arrived at the hotel around 10 PM but were offered no dinner, since we had sat at the airport for 2-3 hours (in a zone which did not have access to food or drinks) waiting to be moved to the hotel we had missed dinner. The worst part of the entire process was that no apologies were offered, or even friendliness on the part of the staff. Instead we were treated as if it was our fault to have been stuck in that situation. This was all took place on December 25, which is Christmas Day in western countries.

I cannot believe that the Skyteam alliance allows Aeroflot to be a member, and especially to codeshare with airlines like KLM or Delta who provide excellent service and would never subject a traveler to such events. I would never have chosen Aeroflot was it not for its membership in the Skyteam alliance which gave me faith that I would be treated the same as other Skyteam airlines. Other airlines would have provided a business class upgrade on the next leg of the flight (the business class was almost empty), as well as free frequent flier miles or a flight voucher. Aeroflot has not even offered an apology.

I had planned to visit Italy on 25th Aug-09 and accordingly I purchased a ticket in name of Amit Jain for Aeroflot flight no. SU-534 & SU-277 from Delhi-Moscow-Rome & SU-535 & SU-282 from Rome-Moscow-Delhi with confirmed vegetarian meals.The confirmed meal status is also provided in the end of this message.

All the way from Delhi-Moscow and Moscow-Rome I had to go hungry with no food as according to the airline they did not have any meal request.

Moreover on reaching Rome my luggage was misplaced by the airline and all my food (being vegetarian) was in the luggage and I had to remain hungry and without food for my entire trip. Moreover the luggage arrived in Rome on 27th Aug but was delivered to me on 31st Aug in Prato the day I was going back.

Even this was not the end to my voes, on return from Rome on 1st Sept I was again not served with vegetarian food in Rome-Moscow flight. I went to the Aeroflot desk in Moscow and they confirmed that there was a special meal request and which will be served in flight from Moscow-Delhi. But unfortunately the same thing happened again, the airhostess in the Moscow-Delhi flight told me that there was no such request available in the list supplied to her and ultimately I again had to go without meals.

In future I would rather prefer to cancel my programme instead of flying in Aeroflot.

I would like to ask the authorities of Aeroflot that is this justified, why should not the responosibilty be fixed for such misdeeds. Kindly reply

Amit Jain
51, Aggar Nagar South End,
Ludhiana, Punjab, India

Please find below the PNR confirmations :

--- TST RLR ---
RP/LUHVS3162/LUHVS3162 GP/SU 31AUG09/0624Z 23DCHD
LUHVS3162/0007JB/21AUG09
1.JAIN/AMIT MR
2 SU 534 Q 26AUG 3 DELSVO FLWN
3 SU 277 Q 26AUG 3 SVOFCO FLWN
4 SU 282 Q 01SEP 2 FCOSVO FLWN
5 SU 533 Q 01SEP 2 SVODEL FLWN
6 AP LUH [protected]@GMAIL.COM - PRIME LEISURE - A
7 TK OK22AUG/QJUAK3258//ETSU

011 SA/SSR VJML SU NN1/SU 534 Q 26AUG DELSVO

011 SA/SSR VJML SU NN1/SU 277 Q 26AUG SVOFCO

011 SA/SSR VJML SU NN1/SU 282 Q 01SEP FCOSVO

011 SA/SSR VJML SU NN1/SU 533 Q 01SEP SVODEL

021 SA/SSR AVML SU NN1/SU 282 Q 01SEP FCOSVO

021 SA/SSR AVML SU NN1/SU 533 Q 01SEP SVODEL

I have an open ticket from Volgograd to Kuala Lumpur by Aeroflot. I have confirmed the date of journey from Volgograd on 11th July 2008. The flight will transit at Moscow and Hong Kong before arriving at Kuala Lumpur on 13th July 2008. At the representative office of Aeroflot in Volgograd, I have asked one of the worker, whether it is possible if I start my journey from Moscow, not from Volgograd ?

She said it is possible but I won't get refund for the trip from Volgograd to Moscow. And I agree with that. I want to take other airline for this route to have a trip together with my friends flying from Volgograd to Moscow.

At the time of checking-in at Moscow, my name was not in the flight that I supposed to be in. She asked me to check with the booking and ticket counter.

At the booking and ticket counter, after the worker checked my ticket, she said the ticket was canceled because I did not fly from Volgograd to Moscow, and the whole journey to Kuala Lumpur was canceled. The only option I have - to buy a new ticket to Hong Kong, and then find a new ticket to Kuala Lumpur.

I did see the manager but the same answer is given.

I ended up buying new Emirates Airline ticket to Kuala Lumpur via Dubai which cost me around 950 USD.

This is absurd and I would like to have compensation for my loss.

I have received a ticket for the champions league final and a friend who cannot go has given me his flights, I am booked onto 3 airlines, 2 of which have permitted me to change the name for a fee, however Aeroflot say they will not change the flight into my name!

Is this legal? The seat has been paid for, and I accept there is an admin fee to change the ticket name, but they wont budge!