Agoda
Reviews and Complaints

My booking id is [protected] . I booked this hotel on 17/11/21 from agoda and check in on 22/11/21. The room condition is so bad As you can see from the attached photo and video below. I'm very shock with the room condition where there was moss and cigarettes head on the window . The aircon is not working and have a weird smell when the aircon was on. there's no tv and we saw a few alive crocroache in the toilet. It was totally different from what shown on the website. You should not let this room out for booking when the condition is this bad. We try to ask the receptionist to change room but they say there's only one family room in this hotel. The receptionist was so impatient and shout at me fiercely who claim he had no receive any complain from other previous customer. Have a really bad experience and I book this hotel for 2 night which cost me rm139. We didn't manage to stay here and check out right on the spot. I would like to demand for a refund and please check this out so that will be no others victim in the future. Thank you.

Above refers:

I tried to book in at the venue but was told that they were fully booked and that they had no confirmation of booking on their side. They also said that the contact number was wrong. I called the number and reached a guy who lives two houses down and said to me that this had happened a few times before.

The lady at venue confirmed the pics and address but I couldn't book in, this cost me a lot, as I missed my appointment which I traveled 5 and a half hours for and I had to book another place.

Please resolve this issue ASAP.

Regards
Chris Viljoen
[protected]

Booking ID [protected]
On October 5, 2021 I was looking to book Hotel ZaZa in Houston for A November stay, I entered the date needed, November 10, and the website pulled up the available rooms. I chose one and gave necessary information, and with only one click of computer I was booked! It displayed October 5 stay, at 11:00 pm, I wasn't even in Houston or Texas for that matter.
I quickly called the hotel to let them know I will not be staying as the booking company forced the wrong date of stay. Gave her my name and she said that would be fine and they would take care of it and no need to hold that room as I am not even there. I said I would call Agoda as well because since it was a third party booker she could not move any further with a written cancellation… so I call Agoda, he said he would have to speak with the manager and he would call back. He did not call back, so I called Agoda back, keep in mind at this time it is close to midnight on October 5. Anyway no answer. Agoda knows the story after that, I was sent a few emails that they got word they asked why I disputed the charge with their bank that they were contacted by them. The same credit card company I use "Chase" neither company will work with me on this and I'm out over $250. Somebody got my money, and the service was not provided to me ie hotel stay. I want my money back. I was robbed.

I had booked a hotel at around 10am in the morning. By 5pm on the same day I had received some very bad news relating to a sudden death in the family.

I contacted Agoda to inform them of my situation and tried to cancel the hotel and claim a refund or, swap it for vouchers or amend the dates to next year.

I wasn't successful in either of the above of which I think this is a disgrace, that they are simply happy to take your money, especially in these strange times that we are in.

We made booking through Agoda hotel booking app for Mount Abu trip on 15th November to 17th Novber in Eminence Hotel (Palm Residency). My concern is that we have been provided shorter rooms against our booking. My booking IDs are [protected] and [protected]. We made booking for 215 sq ft rooms with 2 king bed in Deluxe rooms. But we provided short room by 120 sq ft with 1 king bed. Secondly we made booking for Cozy deluxe room with 215 sq ft according to their booking site but we provided same small size 120 sq ft room. We need assistance for refund from booking app or hotel authorities. I am attaching pdf file for reference of measures and how we have been cheated.

We have booked an apartment for 1 night at Luxury Apartment|100mLRT, Private lift, Midvalley at 2 Jalan Kerinchi, Kuala Lumpur, Malaysia. Check-in was supposed to be on Sunday, November 21, 2021. But the client did not answer our calls and reply to our emails on the day of check-in. We try to contact the client number but there was no answer. The number provided is 60-[protected] and the email is [protected]@gmail.com. Now we need a refund as we did not even sleep there and the client did not even answer all of our calls. We request a full refund and action to be taken to the client as he might be scamming other people in the future.

Below are the details of our bookings:
Luxury Apartment|100mLRT, Private llift, Midvalley
Booking ID: [protected]
Reference ID 0625
Email: [protected]@gmail.com
Tel: 60-[protected]

The Inn boutique hotel, bar and restaurant in St Helier, Jersey.

Dirty carpets throughout all communal areas. Heating on timers, my room was freezing, so much they had to lend me an electric portable heater. Restaurant food was so bad and below par and we sent it back. My room key failed and they had no lights supplying the room and also so did the hot water. They changed my room, I had to move all my property at 1.30 am by torchlight as there was no power to room 207. Dreadful. All of this is bad management. 1 star for excellent breakfast and good staff.
Reviewed November 08, 2021

With COVID last two years Australia have not been able to travel oversea, my original booking made in Singapore for 30 March 2020 out 3 April. After all this time there has been no international travel for Australia in going overseas.
I changed the booking a few times hoping to get there last date being March 2021...I have NOT 'completed' this reservation or been in Singapore and will not be there in the future.

Regardless of hotel 'policy' and due to COVID which is not the customers fault I require a full refund of my original booking AUS $424.88.

Today 22 Nov 2021 I spoke to Makishha (Agoda Complaints) on the phone asking for return of my payment, saying he will apply for refund. Agoda customer service keep delaying any action to my requests for nearly two years by email not even receiving a credit so now under the circumstances of such delays and COVID I want a full refund to my credit card.

Please address this matter urgently...
Cheryl Harte
[protected]@gmail.com
[protected]

I have made a booking via agoda apps, my credit card have been charged and when i arrived at the homestay, the owner said he did not received my booking! I have to book another homestay and be charged again. Plase agoda do something to improve your service. And i couldnt find ant contact number or email to file a complaint. All the number will be answered by machine. I need to talk to REAL PEOPLE not machine!

I have booked Hotel Citadel Hyderabad on 15/11/21 for two days 22-24/11/21, but no confirmation or booking number given to me. The booking amount Rs. 9806.96 has been deducted from credit card on 20/11/21.
It is cheating. Please cancel my booking and revert the amount deducted from my credit card.

Hi guys, I enquired online about an 11-night stay in Sydney. Agoda offered me a "fantastic" deal if I agreed to swap rooms mid-way through my stay.
I was quoted
5 nights at $88 = $440
6 nights at $85 = $510
Total 11 nights = $950

When I completed checkout I was charged $1, 047.

I contacted AGODA and was intitally told it was because of different room rates, I attached a screenshot of my booking disproving it. They then replied saying the extra charge was taxes & fees, I then re-sent the screenshot showing their website says the price displayed includes all taxes and fees. They then replied it was because it was two separate bookings. I then replied it was their website who broke up the booking into two and there was no way to complete it one transaction as there were two different invoices to be paid.

The continue to lie and make up dodgy excuses, I am happy to forward on the conversation history to you.

I have booked a room in Triada hotel Taksim Istanbul via Agoda but today i checked in and there is no lift. The rooms without lift were of other category and there was nothing mentioned in my booking. Also room is smelly and there is no locker to place belongings which is a very basic
Pls change my room
My agoda Booking ID [protected]
It was my first experience via Agoda and turninh out to be a bad one

Dear Sir/Madam

Greetings from Hotel Sabrina!

On 24th of October payment of Ms. Mahima Paneru was hold through agoda .Please release their payment of 144 USD as we have already charge the same amount from our hotel.

Reservation date : 23/10/2021 5:00:36 pm

Reservation code : [protected]

Arrival date :24/10/2021

Departure date:24/10/2021

Ch. res id: [protected]

Please feel free to contact us.
Hotel Sabrina
[protected]@hotelsabrina.com.np

On 28 Oct I checked into the 7stones suites, during registration I had to pay RM200 deposit. I later checked out on 29 Oct and was informed that the deposit will be transferred back to me within 3 business days. It is currently 16 Nov and I still did not received my money even tho we have called 7stonez suites multiple times.

My booking id is: [protected]

Booked a villa in Goa through agoda and property managed by Vista rooms. After booking got a call from vistarooms and they said they don't have a tieup with agoda and i should cancel my booking with them and book it directly through their site vistarooms.com which was priced much higher than what i had paid for at agoda. Its like booking uber and after driver comes he will ask to cancel the ride and will charge same amount from you directly. Its duping both customers as well as agoda.

I have made booking through Agoda booking no [protected], and amount has been charged as well and I've got booking confirmation email. However so disappointed when I reached the hotel Orchid Vue hotel Dubai, as per the front desk there were no booking confirmation received from Agoda for my booking, it was so sad that no one there to help in this regard. And hotel was full. Try to contact Agoda unfortunately there were no direct contact found. I am requesting immediately refund my amount back to my account Will never ever Use Agoda site in the near future stays. Will share this bad experience through social media.

On November 4th 2021 I went on line to make a booking for one person at the Sofitel hotel Heathrow Airport terminal 5, for December 14th, 2021.I believed
the website I was on was the Sofitel website as Agoda's name did not appear, only Sofitel's. After I entered my details to complete my booking the system asked me to confirm that I wanted to go ahead and gave a limited time to do this. I confirmed. I have not received a confirming e-mail from Agoda. I telephoned the Sofitel Hotel and they said I had made two bookings I said that I obviously only needed one. They said I had booked through Agoda. Agoda's name never appeared on the website through which I'd booked. They said to cancel I had to contact Agoda. I contacted Agoda on the USA but only got a computer voice system. I cancelled one booking. I would like the one booking cancelled and the money refunded. I spoke to the MBNA my credit card company and they said they would step in if Agoda does not resolve this issue. Please refund the credit card amount for one booking. the two reference numbers which MBNA has against the bookings are [protected] and [protected].

Sincerely,

Peter Moderate

Hello,

I bought a ticket for a 2 stay, all inclusive in an hotel, from the 1st to the 3rd of decembre 2021.

The ticket, as well as Agoda Website, mention that it will be all inclusing.

As I called the Hotel, i was told that my booking was for the room only, and that i's agodas fault. They won't do anything.

My problem is that I can't cancel my booking without loosing 57% of my money. And paying the hotel to get at least half board would cost me 300Euros more.

Agoda has TGE worst customer reps. They are rude and are liars. I've had a couple incidents dealing with Agoda. 1) I was humiliated by the hotel manager he kept trying to come to my hotel room before check out especially while I was getting dressed I called Agoda and the only help they provided is that I need to leave before police comes. It wasn't even check out! And then The hotel manager through all my stuff outside agoda was refusing to refund 2) they have been falsifying their discounts and have charged me twice and they don't even give you the best price guarantee if u find it cheaper else where everything is an issue with Agoda! THEY OWE ME MONEY AND THE FACT THAT IVE HAD MY PRIVACY INVADED MORE THAN ONCE I SHOULD FILE A LAWSUIT I EVEN CONTACTED BBB ABD TGEY REFUSED TO EVEN ACKNOWLEDGE COMPLAINT! I WANT MY MONEY FROM AGODA THEY ARE THE ONES IM BOOKING THROUGH!

Dear AGODA team / Hotel Team

WITH DEEP GRIEF & EXTREME PAIN I WRITE that I feel cheated by AGODA. In spite of making full advance payment through AGODA platform, Hotel denied the booking acceptance. When literally pleading and begging on AGODA customer care Number - 80003305203 (ALL CALL RECORDINGS CAN BE TRACED AND LISTENED) for long hours and days, finally the issue remained unresolved and AGODA refused to confirm the booking to the hotel. AGODA persistently sent me confirmation mail, booking confirmation, Receipt Voucher but even then the hotel denied the same. Then I was forced to beg to AGODA to sent the confirmation mail to HOTEL directly that the booking amount has been paid in full in advance. AGODA simply refused to confirm the same to HOTEL. Now I have been held captive in the HOTEL and not allowed to checkout unless I pay the amount as worked out by HOTEL. IT was a nightmare for me as till date I never encountered with such a horrific experience. I had scheduled plan ahead of me which I had to change. WHO will bear the consequences of same.? ME and ONLY ME... Correct?

THE AGODA CALL CENTRE, after literally arguing and denying to sent the confirmation to hotel directly, finally disconnected my call after a long 2 hours 10 minutes last call duration. THE CALL WAS DISCONNECTED DELIBERATELY WITHOUT MY KNOWLEDGE AND ACCEPTANCE.

IS THIS A JOKE GOING AROUND. I plea to both the hotel and the AGODA to tell me the exact consumer forum, or police department, where I can go and brief my ORDEAL in detail so that no other guest bears such unfortunate and intolerable torture which I had to face alone.

I simply fail to understand as to why such kind of mental trauma and harassment has to be witnessed by me even when I has paid the full amount in advance to AGODA. If at all some kind of communication gap is prevailing at any stage then WHY it cannot be resolved between the HOTEL and AGODA directly? Even if it is not possible then even after my mediation both the hotel and AGODA are standing stiff on their ground, "Hotel refusing to consider the confirmation mail send by AGODA to me"... "AGODA refusing to sent the same confirmation to Hotel"... due to which such a deadlock emerged. AND THE ONLY ONE WHO IS PAYING FOR THIS is ME (giving my money along with time).

MISERABLE EXPERIENCE DEALING WITH AGODA.