Agoda
Reviews and Complaints

Agoda has TGE worst customer reps. They are rude and are liars. I've had a couple incidents dealing with Agoda. 1) I was humiliated by the hotel manager he kept trying to come to my hotel room before check out especially while I was getting dressed I called Agoda and the only help they provided is that I need to leave before police comes. It wasn't even check out! And then The hotel manager through all my stuff outside agoda was refusing to refund 2) they have been falsifying their discounts and have charged me twice and they don't even give you the best price guarantee if u find it cheaper else where everything is an issue with Agoda! THEY OWE ME MONEY AND THE FACT THAT IVE HAD MY PRIVACY INVADED MORE THAN ONCE I SHOULD FILE A LAWSUIT I EVEN CONTACTED BBB ABD TGEY REFUSED TO EVEN ACKNOWLEDGE COMPLAINT! I WANT MY MONEY FROM AGODA THEY ARE THE ONES IM BOOKING THROUGH!

Dear AGODA team / Hotel Team

WITH DEEP GRIEF & EXTREME PAIN I WRITE that I feel cheated by AGODA. In spite of making full advance payment through AGODA platform, Hotel denied the booking acceptance. When literally pleading and begging on AGODA customer care Number - 80003305203 (ALL CALL RECORDINGS CAN BE TRACED AND LISTENED) for long hours and days, finally the issue remained unresolved and AGODA refused to confirm the booking to the hotel. AGODA persistently sent me confirmation mail, booking confirmation, Receipt Voucher but even then the hotel denied the same. Then I was forced to beg to AGODA to sent the confirmation mail to HOTEL directly that the booking amount has been paid in full in advance. AGODA simply refused to confirm the same to HOTEL. Now I have been held captive in the HOTEL and not allowed to checkout unless I pay the amount as worked out by HOTEL. IT was a nightmare for me as till date I never encountered with such a horrific experience. I had scheduled plan ahead of me which I had to change. WHO will bear the consequences of same.? ME and ONLY ME... Correct?

THE AGODA CALL CENTRE, after literally arguing and denying to sent the confirmation to hotel directly, finally disconnected my call after a long 2 hours 10 minutes last call duration. THE CALL WAS DISCONNECTED DELIBERATELY WITHOUT MY KNOWLEDGE AND ACCEPTANCE.

IS THIS A JOKE GOING AROUND. I plea to both the hotel and the AGODA to tell me the exact consumer forum, or police department, where I can go and brief my ORDEAL in detail so that no other guest bears such unfortunate and intolerable torture which I had to face alone.

I simply fail to understand as to why such kind of mental trauma and harassment has to be witnessed by me even when I has paid the full amount in advance to AGODA. If at all some kind of communication gap is prevailing at any stage then WHY it cannot be resolved between the HOTEL and AGODA directly? Even if it is not possible then even after my mediation both the hotel and AGODA are standing stiff on their ground, "Hotel refusing to consider the confirmation mail send by AGODA to me"... "AGODA refusing to sent the same confirmation to Hotel"... due to which such a deadlock emerged. AND THE ONLY ONE WHO IS PAYING FOR THIS is ME (giving my money along with time).

MISERABLE EXPERIENCE DEALING WITH AGODA.

Why I'm charged MYR5.00 & MYR 87.44 by Agoda Hotel whereas I've ptqaid with MC card to Asia Premium Hotel Kuala Trengganu?

I paid an amount of Php 920.00 for my hotel (Reddoorz) Hotel in Tacloban using agoda, unfortunately said accomodation which I paid via 7/11 was cancelled to my dismay. Hence my request for refund. Please deliver the refund via my GCASH ACCOUNT Celso Cultura in Seven (7) days from today. Otherwise, this matter will reach to Central Bank of the Philippines of Department of Finance via Formal Complaint.

my booking is for October 2022. This morning I was contacted by my bank's Fraud Department to advise that an amount of $1306.75 had been charged to the Hilton Garden Inn in Honolulu and another amount of $280.56 had been charged to Agoda. all on my credit card. Why has this been charged now when we are not travelling till October 2022. Why also do I have a charge from Agoda? Please rectify these amounts immediately

Dear Sir/ Madam,

I am writing to you in regards to my terrible experience with Travelodge at Birmingham Central.
I booked my stay via Agoda on 3rd September at 10:09 PM, in order to plan ahead for my birthday, however, I had an awful experience at the hotel. It was so atrocious that I ended up having to book another hotel at 2:00 AM on October 16th and therefore, having to lose out on an entire nights stay.

I only managed to get 3 hours worth of sleep during that night as the constant thudding noises from outside combined with the noisy people who were staying opposite us. They were constantly shouting in the corridor and entering/ leaving their hotel room, which was the main reasons for my lack of sleep. In addition, the hot water was dangerously hot, which did cause slight injury to my left hand. Moving forward, I would suggest a hot water sticker on the mirror to give people advanced notice.

Due to the combination of this poor experience, it majorly inconvenienced the mood of my (what was meant to be) a restful weekend stay for my birthday but it was the complete opposite. I had such a traumatic experience, that I will no longer be visiting any of the branches moving forward and will certainly not be recommending any friends and family in a hurry. Moreover, I would like to request a full refund for the major inconvenience, which will compensate for my extremely negative experience.

I do have a combination of voice and video recordings of the noise disturbance and I am happy to send these to you if necessary.

I have contacted a representative from Travelodge, who have suggested that I contact you for a full refund as I purchased the stay via Agoda.

I look forward to hearing from your shortly.

Kind regards,
Miss E. Obene

Hi...first want to complain about very hard to get customer service via phone.

I made the booking on Nov 3 and at that time it was free cancellation but after getting a confirmation email it was turned into non-fundable.

Contact agoda via chat and state that want to make a cancellation ... it has been canceled without any confirmation.

My booking ID: [protected], [protected], [protected] & [protected]

I have a make reservation under ID [protected] to check in on 4 Nov 2021 for two nights stay at East Indies Mansion, Penang island. Unfortunately the whole property are shut down for renovation or smtg else when I arrived there with my family (two kids and 73 old mother). RM947.22 have been charged on credit card. I hope that we can get the refund as soon as possible.

Last October 30, 2021, I booked an overnight stay (Oct. 31 -Nov.1 ) at a 2-bedroom condo for 2 adults 2 children at Sea wind condominium Davao City. After paying thru credit card, I immediately received a booking confirmation thru email & the booking ID was [protected]. Upon arriving to the address, the guard didn't let us in since the complete details of the condo unit & even the contact # of the condo unit owner were not specified in the booking confirmation thus, we have no way to reach the owner. We even complained a million times to the agoda chat support yet we weren't attended at all. We strongly felt it was a scam. I was even charged more than the price posted.

On Nov 2, 2:14pm IST i booked for a hotel Novotel Kakkanad from Agoda. I got the message that the money was debited from my credit card for the amount of Rs.3359. The page then instantly went to a technical error page which is attached below. However, when I checked my email, I didn't receive any confirmation mail from them. The most preferred outcome will be the confirmation from Agoda regarding my booking. However, a refund of the said amount will also be sufficient.

Last Sunday 24th october, I made a hotel booking with Agoda.com.
I paid by credit card a total amount of 398, 65 euros. But I haven´t received any confirmation email. The last four numbers of my credit card are: 4475. The hotel is Camden Court Hotel, Dublin.
My email is [protected]@gmail.com.
I would be grateful if you send me the confirmation email.
Otherwise, please refund me the paid money.

hi Agoda,

Referring to the matter above, I want to complain about the supplier (hotel: TANJUNG POINT RESIDENCE in Penang), and also Agoda since they still cannot settle this issue.
Before, they promised me that my bookings are valid until the end of this year due to the Coronavirus outbreak, since under MCO order (Movement Control Order) so civilians cannot cross district or state borders.
Then, when I asked to change or amend the date, they refused to accept and claimed that my status was changed to no show. Why simply make my decision and absorb my payment. How can i go there, while at that moment we were in the situation of not being able to go anywhere except buying groceries. What solution will be taken about this matter? They didn't practice as they promised before.

On the 25th September I had a stay booked in London through Agoda (Booking reference [protected]). We arrived at the hotel late in the evening and found that neither of the booking numbers we had, matched those that the booked hotel had. We were asked to sit while they checked their system.
The hotel staff then called the phone number given as the contact detail and got through to someone with the same name as me who did not know about the booking. We were then accused of fraud and told we would not be able to gain access to the room. As two young women, in an unfamiliar city at around 11pm, this was very scary.
We contacted Agoda who said that they booked through another party so would need to contact them to get the correct booking number. The agent was very kind but this process involved her calling another company that didn't answer. She then emailed them and we were told that they had an hour to respond before Agoda would find us new accommodation. They replied within the hour but this meant in total, it took us almost 2.5 hours to check in and we were exhausted and emotionally drained.
This was not up to any standard of booking I would expect, I was not given the service promised (easy check-in/correct booking info) and was a serious data confidentiality issue as another customer of the same name had all their information in the hotel booking system. I would like a full refund of the cost of the hotel and I believe an internal investigation should be done to stop the GDPR issues seen here.

Hotel booking done ON 15TH Oct at Clark's INN Vrindavan vide booking ID : [protected]. Complete booking amount paid in advance.
During visit to hotel they refused mentioning they don't take any booking from agoda. Tried to connect with agoda service but no response.
Need to process booking in other hotel. Kindly refund the amount immediately. Worst service.

I am returning customer of agoda. I did hotel booking for 18 Dec 2021 along with my flight from Turkish airlines under ticket number [protected] from ISB to IST and from IST to JFK under same ticket number. Both bookings, hotel and flight are confirmed one. Unfortunately my flight has been cancelled by airline and right now I am unable to travel as per schedule. I try to contact agoda helpline many time. As per agoda I have to contact to hotel on the phone which it self is costing me fortune and get cancellation or date change. unfortunately when ever I call the hotel they have straight forward answer they can`t help me in any regard as booking was made through agoda for any
assistance I have to contact agoda and agoda is referring me to hotel. its happening to and fro. As per hotel policy for any cancellation they are going to charge me 86% of booking amount which is very high and I can't afford. I am confused and lost being a agoda customer As a special consideration Agoda is requested to get me 100% refund as this incident didn`t happen
because of me. Right now no other flight or seat available.
I look forward to your prompt response on this matter

I've booked the homestay for 3 nights. But suddenly the owner said I need to share the house with 3 other guest. There is no information has been mentioned by the owner said I need to share the house! Supposedly they need to mention it on the ads! I've been cheated with the wrong information on the ads. I want a refund!

Important information regarding your Agoda Flight Booking 541306449
zeeshan ali
Tue 10/12/2021 3:34 PM
From: zeeshan ali
Sent: Tuesday, October 12, 2021 3:21 PM
To: FLIGHTS_CONSOLIDATOR@AGODA.COM
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

TOP URGENT

Dear Sir,

please share break up cost / charges with taxes of my ticket from Dubai to Lahore separate and from Lahore to Dubai separate as per booking what i paid AED 923.58

Dear ISHTIAQ AHMAD,

In regard to your Agoda Booking ID 541306449 details:

Outbound:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:204

Airline Reference:7CECJG

Dubai International Airport (DXB) 31/03/2021 13:40:00

Allama Iqbal International Airport (LHE) 31/03/2021 17:40:00

Return:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:203

Airline Reference:7CECJG

Allama Iqbal International Airport (LHE) 20/05/2021 00:25:00

Dubai International Airport (DXB) 20/05/2021 02:55:00

Number of Passengers: 1

Passengers:

ISHTIAQ AHMAD

Regarding refund follow up below, please be informed that currently we are still waiting for the refund advises from the airline partner and we will keep following up with them till finish.

We found that you are sending reminder email everyday which will not help to expedite the refund and it may caused more delay as we need to attend to other cases and we have high volume of request. Threfore if you continue to send the reminder mails, we would like to inform that we will no longer reply to your email starting from tomorrow onwards until we have the refund to avoid delay of handling.

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

Regards,
Tu
Agoda Customer Experience Group
___________________________________

*When replying to this email, be sure not to edit the subject, as this may delay response.

*For security purposes, never send your credit card details via email. Agoda will only accept credit card details on the phone or via our secure link.

*To contact Agoda Customer Support to make a new help request, please visit [www.agoda.com/booking]www.agoda.com/booking or use the Agoda app to view or modify your bookings.

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zeeshan ali
Tue 10/12/2021 3:27 PM
SOFT REMINDER
zeeshan ali
Tue 10/12/2021 3:21 PM
TOP URGENT

Dear Sir,

please share break up cost / charges with taxes of my ticket from Dubai to Lahore separate and from Lahore to Dubai separate as per booking what i paid AED 923.58

Regards

Zeeshan Ali

0505410427
zeeshan ali
Mon 10/11/2021 2:28 PM
Dear Sir,

I WILL NOT STOP TO SEND REMINDER UNTILL AND UNLESS I GET MY MONEY BACK ALSO, I WILL PUT YOUR COMPANY DETAIL IN MEDIA AS WELL AS SOCIAL MEDIA FACE BOOK AND ALL AFTER CONFIRMATION WITH DUBAI ECONOMIC DEPARTMENT YOU ARE TOTALLY NOT COPERATE WITH CUSTOMER AND SIMPLY DELAY MY CASE . THIS IS UNFAIR ALONG 6 MONTHS OUR .

REGARDS

ZEESHAN ALI

0505410427

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FLIGHTS_CONSOLIDATOR@AGODA.COM
Mon 10/11/2021 2:00 PM

Dear ISHTIAQ AHMAD,

In regard to your Agoda Booking ID 541306449 details:

Outbound:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:204

Airline Reference:7CECJG

Dubai International Airport (DXB) 31/03/2021 13:40:00

Allama Iqbal International Airport (LHE) 31/03/2021 17:40:00

Return:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:203

Airline Reference:7CECJG

Allama Iqbal International Airport (LHE) 20/05/2021 00:25:00

Dubai International Airport (DXB) 20/05/2021 02:55:00

Number of Passengers: 1

Passengers:

ISHTIAQ AHMAD

Regarding refund follow up below, please be informed that currently we are still waiting for the refund advises from the airline partner and we will keep following up with them till finish.

We found that you are sending reminder email everyday which will not help to expedite the refund and it may caused more delay as we need to attend to other cases and we have high volume of request. Threfore if you continue to send the reminder mails, we would like to inform that we will no longer reply to your email starting from tomorrow onwards until we have the refund to avoid delay of handling.

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

Regards,
Tu
Agoda Customer Experience Group
___________________________________

*When replying to this email, be sure not to edit the subject, as this may delay response.

*For security purposes, never send your credit card details via email. Agoda will only accept credit card details on the phone or via our secure link.

*To contact Agoda Customer Support to make a new help request, please visit [www.agoda.com/booking]www.agoda.com/booking or use the Agoda app to view or modify your bookings.

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This email was sent by: Agoda Company Pte, Ltd., 30 Cecil Street Prudential Tower #19-08, Singapore, 049712, Singapore

On 10/11/2021 3:39 PM, zeeshan ali From: wrote:

Email received from the internet. If in doubt, don't click any link nor open any attachment !

SOFT REMINDER

From: zeeshan ali
Sent: Monday, October 11, 2021 1:21 PM
To: FLIGHTS_CONSOLIDATOR@AGODA.COM
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

SOFT REMINDER

From: zeeshan ali
Sent: Sunday, October 10, 2021 1:58 PM
To: FLIGHTS_CONSOLIDATOR@AGODA.COM
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

SOFT REMINDER

From: zeeshan ali
Sent: Sunday, October 10, 2021 1:57 PM
To: FLIGHTS_CONSOLIDATOR@AGODA.COM
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

SOFT REMINDER

From: zeeshan ali
Sent: Thursday, September 9, 2021 2:05 PM
To: FLIGHTS_CONSOLIDATOR@AGODA.COM
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

SOFT REMINDER

From: FLIGHTS_CONSOLIDATOR@AGODA.COM
Sent: Wednesday, September 1, 2021 7:10 AM
To: zeeshan.[protected]@hotmail.com
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

Dear ISHTIAQ AHMAD,

In regard to your Agoda Booking ID 541306449 details:

Outbound:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:204

Airline Reference:7CECJG

Dubai International Airport (DXB) 31/03/2021 13:40:00

Allama Iqbal International Airport (LHE) 31/03/2021 17:40:00

Return:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:203

Airline Reference:7CECJG

Allama Iqbal International Airport (LHE) 20/05/2021 00:25:00

Dubai International Airport (DXB) 20/05/2021 02:55:00

Number of Passengers: 1

Passengers:

ISHTIAQ AHMAD

Regarding refund follow up below, we know that you have been waiting for long and we are apologized for that. However due to we still haven't got any refund from the airline, we can't process any further steps. Please kindly wait as we are still following up with them on this and we will process refund & inform you immediately when we get it shortly.

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

Regards,
Tu
Agoda Customer Experience Group
___________________________________

*When replying to this email, be sure not to edit the subject, as this may delay response.

*For security purposes, never send your credit card details via email. Agoda will only accept credit card details on the phone or via our secure link.

*To contact Agoda Customer Support to make a new help request, please visit [www.agoda.com/booking]www.agoda.com/booking or use the Agoda app to view or modify your bookings.

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This email was sent by: Agoda Company Pte, Ltd., 30 Cecil Street Prudential Tower #19-08, Singapore, 049712, Singapore

On 9/1/2021 2:16 AM, zeeshan ali From: wrote:

Email received from outside the company. If in doubt don't click links nor open attachments!

Noted with thanks

Try to expedite refund because I am fedup with this its very long time ago

Regards

Zeeshan Ali

0505410427

From: FLIGHTS_CONSOLIDATOR@AGODA.COM
Sent: Tuesday, August 31, 2021 7:52 PM
To: zeeshan.[protected]@hotmail.com
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

Dear ISHTIAQ AHMAD,

In regard to your refund request for Agoda Booking ID 541306449, Please follow up with Agoda. We have send refund application form to airline, we are now waiting airline approve for refund. We apologize for the delay, we will keep following your request and inform you once we have update form airline partner.

Thanks for choose agoda.

Regards

Xinyu

Agoda Customer Experience Group

On 8/31/2021 6:43 PM, zeeshan ali From: wrote:

Email received from outside the company. If in doubt don't click links nor open attachments!

Dear Sir,

With reference to below email till now i have not get authentic reply from you about my question .

Dear Sir,

With reference to below email I have called them Dubai office PIA but they don't have any record or update regarding refund they are telling you have to contact agent only with whom booked ticket. you are requested to please advise where should I contact and how to follow-up as per your refund reference .

Regards

Zeeshan Ali

0505410427

From: FLIGHTS_CONSOLIDATOR@AGODA.COM
Sent: Tuesday, August 31, 2021 3:30 PM
To: zeeshan.[protected]@hotmail.com
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

Dear ISHTIAQ AHMAD,

In regard to your Agoda Booking ID 541306449

Thanks for getting in touch. We apologize for any inconvenience caused by issues during your recent flight booking.

Due to the COVID-19 situation, please note that a vast majority of airlines have extended their refund processing time.We have sent another chasing email to airline partner regarding your refund request. We will keep following on your behalf and will keeping you updated once receive further confirmation .

While your refund request is being reviewed, there is no need to follow up as it would not expedite your requests and may prevent us from getting through other cases as efficiently as possible.

As your travel partner, while we cannot change the airlines' processing time frames, we always keep in mind your specific situation and we work with each airline individually so we can work out the best solution for you in the soonest possible time.

Thanks for your understanding, and we look forward to serving your future travels.

Thank you for choosing Agoda.

Regards,

Song

Agoda Customer Experience Group

On 8/31/2021 4:29 PM, zeeshan ali From: wrote:

Email received from outside the company. If in doubt don't click links nor open attachments!

Dear Sir,

With reference to below email I have called them Dubai office PIA but they don't have any record or update regarding refund they are telling you have to contact agent only with whom booked ticket. you are requested to please advise where should I contact and how to follow-up as per your refund reference .

Regards

Zeeshan Ali

0505410427

From: FLIGHTS_CONSOLIDATOR@AGODA.COM
Sent: Tuesday, August 31, 2021 2:02 PM
To: zeeshan.[protected]@hotmail.com
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

Dear ISHTIAQ AHMAD,

In regard to your Agoda Booking ID 541306449 details:

Outbound:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:204

Airline Reference:7CECJG

Dubai International Airport (DXB) 31/03/2021 13:40:00

Allama Iqbal International Airport (LHE) 31/03/2021 17:40:00

Return:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:203

Airline Reference:7CECJG

Allama Iqbal International Airport (LHE) 20/05/2021 00:25:00

Dubai International Airport (DXB) 20/05/2021 02:55:00

Number of Passengers: 1

Passengers:

ISHTIAQ AHMAD

Thank you for your email.

We have sent another follow up to our partner to verify whether the refund is already received or not. You may check with the airline the refund reference below:

RAA [protected] for ticket [protected]

We apologize for the delay, due to the ongoing situation across the globe. We and the airline are experiencing extremely high volumes of service requests. Please allow us around 6months to follow up the refund with our partner and will surely get back to you as soon as we received any update from them.

Please note that refund is subject to airline approval and cannot be guaranteed.

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

Regards,

Josenino
Agoda Customer Experience Group
___________________________________

*When replying to this email, be sure not to edit the subject, as this may delay response.

*For security purposes, never send your credit card details via email. Agoda will only accept credit card details on the phone or via our secure link.

*To contact Agoda Customer Support to make a new help request, please visit [www.agoda.com/booking]www.agoda.com/booking or use the Agoda app to view or modify your bookings.

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This email was sent by: Agoda Company Pte, Ltd., 30 Cecil Street Prudential Tower #19-08, Singapore, 049712, Singapore

On 8/31/2021 3:03 PM, zeeshan ali From: wrote:

Email received from outside the company. If in doubt don't click links nor open attachments!

SOFT REMINDER

From: zeeshan ali
Sent: Thursday, August 19, 2021 5:17 PM
To: FLIGHTS_CONSOLIDATOR@AGODA.COM
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

ARE YOU JOKING WITH ME TO GIVE THIS BELOW DATE YOU MAKE ME FOOL OR WHAT ? .

12Nov2021

REGARDS

ZEESHAN ALI

0505410427

From: FLIGHTS_CONSOLIDATOR@AGODA.COM
Sent: Tuesday, August 17, 2021 6:32 AM
To: zeeshan.[protected]@hotmail.com
Subject: Re: Important information regarding your Agoda Flight Booking 541306449

Dear ISHTIAQ AHMAD

In regard to your Agoda Booking ID 541306449 details:

Outbound:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:204

Airline Reference:7CECJG

Dubai International Airport (DXB) 31/03/2021 13:40:00

Allama Iqbal International Airport (LHE) 31/03/2021 17:40:00

Return:

Marketing Airline:Pakistan International Airlines

Operating Airline:Pakistan International Airlines

Flight Number:203

Airline Reference:7CECJG

Allama Iqbal International Airport (LHE) 20/05/2021 00:25:00

Dubai International Airport (DXB) 20/05/2021 02:55:00

Number of Passengers: 1

Passengers:

ISHTIAQ AHMAD

Due to the ongoing COVID-19 crisis, airlines are processing refund requests differently than normal.

As we previously informed you this adjusted process may take around 3-6months. During that time, Agoda cannot process any refund to you outside of the airline`s refund process.

We understand your concerns; please know that we are doing our best to pursue your refund.

We request your patience while the airline is processing the refund. We will provide an update to you as soon as we get it or at least within 12Nov2021 whichever is earlier.

Our team is working tirelessly to ensure the process is completed as quickly as possible and your patience, and your understanding is highly appreciated.

Thank you for your understanding, and we look forward to serving your future travels.

Best regards,

Suim

Agoda Customer Experience Group
_________________________________

*To contact us, just reply to this email. Be sure not to edit the subject, as this may delay response.

*You can also Contact Agoda Customer Support to submit a new request online.

*For security purposes, please do not send us your credit card details via email. Agoda.com will only accept credit care details via phone.

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This email was sent by: Agoda Company Pte, Ltd., 30 Cecil Street Prudential Tower #19-08, Singapore, 049712, Singapore

This message is confidential and is for the sole use of the intended recipient(s). It may also be privileged or otherwise protected by copyright or other legal rules. If you have received it by mistake please let us know by reply email and delete it from your system. It is prohibited to copy this message or disclose its content to anyone. Any confidentiality or privilege is not waived or lost by any mistaken delivery or unauthorized disclosure of the message. All messages sent to and from Agoda may be monitored to ensure compliance with company policies, to protect the company's interests and to remove potential malware. Electronic messages may be intercepted, amended, lost or deleted, or contain viruses.

my booking I.D. [protected] with AGODA for Sat. 9th October 2021
booked and paid for Royal Highland Hotel with Agoda and received confirmation of booking from AGODA
On arrival at hotel was told they were full up and had no arrangement with Agoda. I am 81 years old and very shocked.the hotel let me use the gents toilet to unpack and get changed for the meeting I came to Inverness for.
They tried in vane for over an hour to make contact with Agoda.
I left my case with them and left for my meeting.
later when I had cooled down a bit I managed to book a local hotel for the night.I have traveled a lot in my life but never been so badly treated.
Since getting home I have tried in vain to contact Agoda but seems mission impossible.
They owe me £71.48 and I am at a loss as to how I will recover this money.

I call customer service they said will solve my problem in 2-3days for receiving refund... After I waiting... They said the hotel didn't press refund button... And my money cant get refund...

I am trying to book 7 nights in Dubai (two rooms) in the month of November on the agoda application. I am trying to make the payment since last two days and I also tried credit card and different debit cards but none of them shows me successful payment. I am literally pissed off of this procedure. Kindly give me the solution as soon as possible because the prices of the rooms are surging at a very exponential rate. I had already received a rate of Rs.68, 422/- with breakfast. And now I am getting the surged charges about 88, 000/-. This is just very unfair on your part. Kindly give me valid payment link on the old rate of Rs.68, 422/- so that I can confirm my booking.

I am waiting for the your positive response.
Thanks you and reply me as soon as possible!

AGODA HAS ALWAYS CREATED THIS SORT OF PROBLEMS