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4.2 26 Reviews 1212 Complaints
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Agoda Complaints 1212

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S
12:23 am EDT

Agoda re: agoda booking id 316820957 check-in october 20, 2019

I had booked "Bakpak Gion Hostel Kyoto" on 24 November 2018 ( Agoda Booking ID:316820957) for 20-22 Oct 2019) immediately on 25 th Novemebr INR 5339.58 is withdrawn from my SBI Credit card by Bakpak Gion Hostel .
I cancelled the Booking( which is fully refundable) on 1st December. I have not received the refund for more than 7 months. When I contacted Agoda, they didn, t respond for 2 weeks. I contacted property but property informed that your booking is through Booking.com & not from Agoda . Agoda & Booking.com are the same. Booking.com should have refunded your money within 15 days after cancellation.
I contacted several times by mail & chat to agoda, They spend another 15 days in demanding the documents which i have already submitted to them several times.
Now they advised me to contact property, as it is very late ( 8 Months ).
Is it my mistake that agoda doesn't bother to refund my deposit even after 8 months. Now every body, Agoda, Booking.com & Bakpak Gion Hostel Kyoto is avoiding the responsibility for my refund & pointing towards one_another

Please refund my INR 5333 to me at an earliest

From
Suhas Natu
[protected]@rediffmail.com
+91 [protected]

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P
5:58 am EDT

Agoda booking [protected]

Bonjour nous tenons à vous signaler que nous avons annulé cette réservation.
Merci d'ouvrir une réclamation pour les faits suivants :
Nous nous sommes présentés à l'hôtel mais la propreté de cet hôtel est catastrophique et nous avons demander au manager sur place d'annuler notre réservation sans frais (dont nous avons eu son accord à l'orale).
Nous avons retrouvé 4 cafards lors de notre check-in dans la première chambre (nous ne sommes pas rentré dans la seconde) et retrouvé une bonne dizaine de cafards autour de l'hôtel dont le restaurant.
Ayant des enfants en bas âge, je me suis refusé de les faire dormir dans cet hôtel.
Merci de ne pas débiter mon compte pour cette annulation suite à la situation décrite ci-dessus . Vous pouvez me joindre au [protected] à partir d'août pour en discuter de vive voix.
Bien cordialement.
Patrick Buis.

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L
5:24 am EDT

Agoda scam

On 16th December 2018, I was contacted by a company which claimed to be an Agoda Verified Affliliate - Bleeps (http://bleepsclub.com/) and offered a free stay in Phuket. They pressured me to buy air tickets to Phuket, then presured me to pay USD 200 deposit to stay in Regent Bangtao Phuket claiming that they will refund the deposit after my stay (27th April to 30th April 2019). Upon returning from my trip, i've sent them emails requesting for the refund and no reply was given. Is this really an affiliate of Agoda? If not, you should not allow them to use Agoda's name otherwise people will lose confidence in your brand name. I'm planning to report this scam to the police unless i get some sort of response either from Agoda or Bleeps.

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N
9:36 am EDT

Agoda I am complaining about the liar agoda officer!

I have very bad experience with agoda. Please don't ever trust the customer service agent! If you accidentally booked the hotel and not refundable, please don't call customer service and ask them whether we need to pay or not! They will simply said.. YES! DONT WORRY, YOU WILL NOT PAY ANYTHING! So I trust them and did another booking and unfortunately I need to pay both hotel! I called agoda for clarification. They simply said Its my mistake! I don't care about lost money. But very dissatisfied with their service! Lied fo customer for their own benefit and profit are not good at all!

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I
8:41 am EDT

Agoda booking [protected] cancellation

I booked Celestine Hotel in Tokyo, Booking [protected], starting July 20, 2019 which advertized up to one day cancellation with no penalty. My plans have changed and I had to cancel this reservation on July 18 at 1 pm Toronto time and was charged $540 as a cancelletaion fee. I then opened a chat with Agoda service agent and explained the situation to him. The agent said that I was 2 hrs too late since in Japan it was already 19th of July.However, he said that because I WAS ONLY 2 HRS LATE HE WILL CONTACT THE HOTEL AND SEE IF A CANCELLATION FEE CAN BE WAIVED. He also promised to let me know the outcome shortly. It has been two days since I contacted Agoda but I have not heard anything from either Agoda or Hotel Celestine.
Please let me know if anyone contacted the hotel and whether this fee can be waived. Your help in this matter is greatly appreciated.
Sincerely,
Dr. Igor Sherman
[protected]@alpha-cancer.com

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W
11:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We make the full payment booking the hotel on the website www.agoda.com date is 13th July 19 - 14 July 19 StarPoints Hotel Kuala Lumpur. In the morning 12th July 19 we request change the hotel date to 20th July 20 - 21th July 19 talking by phone. The customer services person say will help us change the hotel date to 20-21th July 19. On 15th July 19 we...

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R
8:40 pm EDT

Agoda kipas stand saya patah

Pelanggan terakhir dari agoda check in 14/7/2019 check out 15/7/2019

Saya baru sahaja periksa rumah semalam 18/7/2019..kerana saya berada di luar kawasan ...saya dapati kipas extra saya yang berada di ruang tamu (bawah)...berada di bilik utama dalam keadaan patah..

Saya cube hubungi /what app pelanggan ini tetapi meraka megatakan bukan salah mereka.

Saya harap pihak agoda dapat selesaikan masalah saya...terima kasih

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C
5:20 am EDT

Agoda driver no show for airport pick up

I booked and paid via Agoda for the airport pick up on 13 July 2019, from KL Int'l Airport and got following confirmation from your partner, Mozio

Quote:
========================
Hi Chamroon,

Thanks for making your reservation with us!

Itinerary:

Confirmation Number: MOZ1715337
Pickup Instructions: The driver will contact you via SMS or Whatsapp to give you his / her contact details such as phone number, car model, car number and which exit door number to wait. Emergency contact: +60 [protected]

For Flight: Thai Airways International 415
Arriving: Saturday July 13 2019 - 12:15 PM
Pickup From: KUL
At: Saturday July 13 2019 - 12:30 PM
Dropoff At: Grand Millennium Kuala Lumpur Hotel - 40 C, Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Provider: T&T Transport T&T Transport

Phone Number: +60172126016
Email: tnttrasportagency87@gmail.com
Vehicle Type: Sedan

This price includes: 3 large bags.

Passenger Information:

Name: Chamroon Thongon
Number of Passengers: 1
Phone Number: +[protected]
Email: [protected]@gmail.com
Special instructions: Phone number: [protected], Country: Thailand(+66)

Receipt:

Total Price: ฿581.54
Gratuity is NOT included
Credit Card Number: **** **** **** 1764
Credit Card Type: Visa
Please note: Tolls are included in your pre-paid fare and you don't need to pay any tolls along your route.

You have 60 minutes of waiting time included.
Any extra waiting time will have a cost of $1.00 per minute.
Cancellations/Changes:

To change or cancel your reservation, please CLICK HERE.
You can cancel up to 24.0 hours before your pickup time and get a full refund. If you need to change the details of your reservation, please contact the provider directly using the information provided above

10% discount on a return transfer:
Need a return transfer? Book it through Agoda API and save 10% with this code:
RET10_XFRZQ

For any other questions, please do not hesitate to contact us using this form or call our 24 hour customer support at +1 415 969 7669 / +1 855 980 5669

-- Safe Travels!
=============

When arriving at the airport, no driver is waiting there. No message, no call was received from the drive or anyone from Mozio. There was no sign for either my name or Mozio name at the driver's waiting area.

The airport officer helped call Mozio for many times. I did call to all numbers given by Mozio. No one picked up call, no response.

After trying to find the driver for an hour, I finally had to take a taxi from the airport to the hotel with the cost of 100Ringits.

This was too disappointed, a waste of time, and a loss of money. I wan't my money back immediately plus the additional cost I had to pay for the taxi.

My details:
Name: Chamroon Thong-on
Email: [protected]@gmail.com
Date of incident: 13 July 2019
Place: Kuala Lumpur

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Update by Coach Chamroon Thong-on
Jul 27, 2019 3:58 am EDT

When can I expect the response? My complaint went to both Agoda complaint board and Mozio but until now no one responds.

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A
10:20 am EDT

Agoda cancellation and refund policy

I used the Agoda app to search for hotels, and added the filter of free cancellation. Even when you looked at the property, it had within it the free cancellation tag. Nowhere to be found where any additional details with regards to exceptions about the money not being refunded.

I went ahead, booked and paid, and only when I got the confirmation email did I notice that the booking was not refundable. I had to change my reservation and contacted Agoda services. I went to their website to enquire about the cancellation specifically for this reservation, the website displayed that my reservation would be cancelled and I would be fully refunded.

I did my due diligence and chatted with a customer service rep, since when I got the cancellation email it indicated that I would not get reimbursed - conflicting information.

I got no resolution from Agoda, they refused to refund my payment.

I'm dissapointed and extremely angry at this lack of resolution by Agoda, especially given that Agoda is at fault by way of:

- Having filters in your apps that DON'T work and seem to mislead customers. I specifically selected the filter of properties that had free cancellation.
- The non-refundable policy is nowhere to be found in the app before you make the reservation and payment, you ONLY learn of this after the fact
- Their own webpage indicated that Agoda would refund me, and when inquired specifically for this case.

They are a scam. I'm never using them again, and hope action is taken agaisn't them.

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M
11:53 am EDT

Agoda agoda refund is a scam - 3 months waiting

This company is not going to refund you in a matter of time.
Just you guys know, i have made a wrong booking and successfully cancelled on month of April and began to process my refund after that.
But till now which is July already, I still have not received any refund and I have called them many times.
All of the reason they keep on giving is, my bank refused to take the money...
What a scam

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C
3:20 am EDT

Agoda hotel reservation, hotel system and customer service

Date: 29th June 2019 (Saturday)
Booking: [protected]

I just want a refund for the above matter as this is an extra booking done due to no update from the previous problematic booking of [protected].

I have sent an email and call Agoda to cancel this. I even on the property itself on 29th of June 2019 to request this cancellation. As usual, nobody would entertain me. I never stay in the hotel from 29 June -2 July 2019.

If the hotel is able to cancel the rest of my booking that I have made previously during my stay and that problematic issues. I believe they can too just the matter wanting to do it and help or not. It is fair after all the experience I have gone through to refund back this booking, i was not there to begin with. Just enough with the stress you put me in and now robbing my money. Any other people would just chek out but I make sure the stay is paid. I held accountable but this is beyond unethical matter and it is on purpose.

I just want it to be refund. if there is no confirmation, i lodge a police report immidiately.

Thank you

Regards,
Cicy
[protected]@melindalooi.com
+[protected]

______________________________________________________________________

THESE ARE FOLLOW UP EMAIL I HAVE to SEND TO THE HOTEL GM
Dear Pak Rizal,

For safety measure, i will block the card and replace with a new one. Just imagine, what wrong advise and solution could lead to a series of unpleasant experience and wrong move.

Communication and update when experiencing a complaint is essential this is not the right way to manage the whole situation.

Now, could you advise me this transaction can be cancel at your side? I have taken my measure by blocking the card and transaction today. I even call agoda for cancellation.

Please do advise me the right measure this time.

I am very very upset and super angry the whole journey of my Jakarta business trip today is full with anxiety and stress for unnecessary reasons.
______________________________________________________________________

Staying at this hotel to be honest, has made unpleasant experience and anxiety stress. This is the main reason why most of my stay in Jakarta i have made my office to arrange it prior and earlier to avoid this stressful situation. My apology for shouting the previous day, i have my valid reason when your staff refuse to understand my explanation and put himself in my situation as a payee and client when it lead me to make double payment - even the amount is hold somehow it suppose to a payment, asking for 1:1 might as well you give me extra 2 rooms to stay.

Being so, i would like to resolve this matter ASAP before my departure to kuala lumpur before. This morning I have check with reception counter my payment has been cleared. Sorry to complaint again, I WISH YOUR SIDE SHOULD UPDATE ME RATHER THAN MAKING ME FIND OUT MYSELF THE STATUS. I wish we can communicate and talk like what we did on the first day. This anxiety has cause me to book another 2 room today (attached as per email) and I would like to seek your assistance to cancel it from your side. I was told by the receptionist the hotel can't do that. Since in my apps if i wanna cancel i need to contact the hotel, i believe you will have a way to cancel this transaction and make a refund.

I would like to seek solution for this matter, if this has been done right and advise from the start, i think there will be no follow up issues arise.

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A
10:50 am EDT

Agoda hotel booking

Two times charged- I stayed for 1 day on 4th June in one of the Kolkata India hotel (Pearless Inn) and for that you guys charged twice when I complained the same then on 13th June, your staff agreed the fault from Agoda and said reimbursement initiated but so far no money has been reimbursement. I need immediate reimbursement of the charges which you guys deducted twice, we customers trust you and share our credit card details but you guys fraud and misuse the details.Looking forward speedy resolution and reimbursement.

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Update by Anuka Chatterjee
Jul 01, 2019 12:17 am EDT

Agoda team, awaiting an update and immediate reimbursement. From last month you are delaying this just for no reason. Kindly immediately reimburse the duplicate charge.

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N
9:19 pm EDT

Agoda booking that was accidentally made and request for cancellation. full of charge to credit card was made and i’m requesting for refund

Booking # 398-801-092
Booking # 398-8080-36 under the name of MS. Cheryll Faith Latagan. I was requesting for refund but their costumer service failed to cooperate. Please make a response before i do legeal action against this company that seem to be a SCAMMER based on reviews around the world. Cancellation within 24 hours with full of charge is unbelievable

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R
10:36 am EDT

Agoda hotel booking

I used their Agoda gift card and booked for a 1 nite stay at Malacca. Suddenly 3 days before my booking i receive an email to say its cancelled. I checked thru my emails and then saw they tried to charge my card but it was unsucceful.. so what happened to my booking tat was charged in full in Jan 2019? They are the most unscruplous booking website. The staff and manager are rude and they just dun care.. i have made all arrangements to go and suddenly I got this blow.. all our holiday planned are shattered. Worst experience ever.. pls dont ever book wit Agoda

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N
11:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Agoda did not receive any email and confirmation

I booked a hotel using Agoda app. Everything is okay until the process in making payment... after i key in the PIN number and press enter, the page lag there and keep loading. After waiting about 10 minute then I exit to the homepage. I been told that the payment transaction was success . Until today I check my bank statement, the payment already made. Then I also did not receive any email from Agoda about the booking ID. So now how to settle the problem? Thank you

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A
3:13 am EDT

Agoda hotel reservation

For 1 day stay in Kolkata, I have booked a hotel via Agoda and in the payment option I have selected that property can collect the charges after cancellation period, to my surprise property has collected the charges twice when enquired property asked me to check with Agoda. Raised the concern with Agoda and they are just passing time, every time customer care person giving new timelines. They are cheating customers, strict action should be taken to this company so that it wont fool any other customer.

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E
9:40 pm EDT

Agoda booking number did not receive

On 8th of June 2019, I booked a hotel using Agoda app. Everything is okay until the process in making payment... after i key in the PIN number and press enter, the page lag there and keep loading. After waiting about 10 minute then I exit to the homepage. I been told that the payment transaction was failed. Then I try another time still the same. Until today I check my bank statement, the payment already made. Then I also did not receive any email from Agoda about the booking ID. So now how to settle the problem? Thank you

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C
11:13 pm EDT

Agoda booking number :[protected] take my payment but no booking

I would like to complaint the booking number :[protected] take my payment but no booking. I booked hostel from 12 -18 June . it charges me 125 austrlian bucks.
when i arrived, I try to get wifi to contact the number which on the booking pages but number does not work as well as the building manager try to call police and kit me out. I feels embarassing because of this happened.

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Update by cindy tsai
Jun 12, 2019 8:20 am EDT

date of booking:6/12-6/18
member Id [protected]

Booking number :[protected]
property license M130001701
property contact nmber 81-[protected]
shinjuku dormitory share mixed room
nishi shinjuku 7-5-6

take my payment but fruad booking
phone number is fake and place is fake too

can I take my 125 AU dollor back

Update by cindy tsai
Jun 11, 2019 11:15 pm EDT

my email: veromcayt@hotmail.com
plese agoda can fix for me

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J
3:55 am EDT

Agoda cancellation

One of the worst company very deceiving I've lost £116.00 will not reimburse the money. When you book a hotel it tells you breakfast included after booking breakfast not included so I cancelled the booking immediately with in 5 mins and they will not reimburse saying us hotel policy will not reimburse so I spoke to hotels myself and hotels says they have not been paid as yet and they are willing to waive the charges but Agoda will not respond to none of them they have simply Robbed us. I've complained PayPal whom we have paid it through. Let's see what happens but I would suggest all the members of public beware of this Agoda very deceiving company

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I
1:11 pm EDT

Agoda agoda and it’s sites that are affiliated

I looked up a hotel in Daytona Fl and thought I was calling them to make a reservation... with plenty of time to cancel I am now trying desperately to figure out who I was talking to that took my money and reservations... I was never sent an email as they claimed I would get! I also need to cancel this reservation which I have until the 19th of June!
This site took $1349.66 out of my account!
I called the hotel to cancel and they told me I booked it trough agoda! When I called that number they want a booking ID#... of course I don't have that because I never got the email!
I emailed Agoda, that's who the hotel has as the third party making the reservation... they tell me they don't have my reservation... to contact another site... I did that as well... they also told me they don't have my information!
I have called my bank to file a dispute!
I really just don't want to lose out on my money but can't for life of me find out who I need to cancel through! Plz help

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About Agoda

Agoda is a leading online travel booking platform that offers a wide range of accommodation options to travelers around the world. The platform provides a user-friendly interface that allows travelers to search for and book hotels, resorts, apartments, and other types of accommodation in various destinations across the globe.

Agoda has a vast inventory of properties, ranging from budget-friendly options to luxurious five-star hotels. The platform offers competitive pricing and deals, making it an attractive option for travelers looking to save money on their accommodation expenses.

One of the standout features of Agoda is its extensive coverage of destinations. The platform covers over 200 countries and territories, making it a one-stop-shop for travelers looking to book accommodation in any part of the world. Agoda also offers multilingual support, making it easy for travelers to navigate the platform in their preferred language.

Agoda's user-friendly interface and intuitive search engine make it easy for travelers to find the perfect accommodation for their needs. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. This information helps travelers make informed decisions about where to stay.

Agoda also offers a loyalty program called Agoda Rewards, which allows travelers to earn points for every booking they make on the platform. These points can be redeemed for discounts on future bookings, making Agoda an attractive option for frequent travelers.

Overall, Agoda is a reliable and convenient platform for booking accommodation around the world. Its extensive coverage, competitive pricing, and user-friendly interface make it a top choice for travelers looking to book their next trip.
How to file a complaint about Agoda?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Agoda. Make it specific and clear, for example, "Incorrect Billing on Agoda Hotel Booking" or "Agoda Cancellation Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Agoda. Include key areas such as booking issues, customer service interactions, problems with accommodations, or billing discrepancies. Clearly describe the nature of the issue, including dates, locations, and any relevant booking details. If you attempted to resolve the issue with Agoda, outline the steps you took and the responses received. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as booking confirmations, correspondence with Agoda, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Agoda. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your account regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or actions taken in relation to your complaint, and you may need to respond or provide additional information.

Overview of Agoda complaint handling

Agoda reviews first appeared on Complaints Board on Dec 5, 2007. The latest review Agoda activity booking was posted on Dec 22, 2024. The latest complaint This is a complaint regarding a technological error on the account of a booking site was resolved on Mar 05, 2024. Agoda has an average consumer rating of 1 stars from 5636 reviews. Agoda has resolved 66 complaints.
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  2. Agoda phone numbers
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    Brazil
    More phone numbers
  3. Agoda emails
  4. Agoda address
    30 Cecil Street, Prudential Tower № 19-08, 049712, Singapore
  5. Agoda social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
  7. View all Agoda contacts

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