Agoda
Reviews and Complaints

I made a hotel booking #8448715 with Agoda on 8/7/2011 which I cancelled on the same date. Original booking is as detailed below:
Booking ID 8448715
Cancelled on : 8th July 2011
Customer Name: Solomoni Nata
Hotel: BreakFree on George Hotel
Total Room Charge: USD$1, 022.86
Room Type: Studio apartment
Number of Adults: 1
Complaint:
Eventhough the booking had been cancelled, Agoda went ahead to deduct the amount of USD$1, 022.86 from Solomoni Nata's Credit Card. This transaction on his Visa Card Statement was dated 11/7/2011.
I request that the amount of USD$1, 022.86 is refunded by Agoda as soon as possible to Solomoni Nata's credit card, since the room booking was cancelled.

My booking id : 7805983 booked for city : mumbai, country : india,
Arrival : may 16, 2011, departure : may 17, 2011
First hotel choice : hotel ibis mumbai airport
We booked standard 1 double bed we were charged for the same on our credit card, by mistake we clicked to link of cancellation, and we were just keen to read cancellation policy, when we checked in, hotel staff said that your hotel reservation are cancelled, and the amount you paid, is paid to agoda, we cannot provide you the rooms on that booking, we mailed and even called them to check what exactly was the system, they didnot helped us
We lost $125, and harrasment,, no refund was given nor any room
These people cheat on you on name of system cancellation

I booked the deluxe comfort lodge in edinburgh with agoda, it was the first time I had used Agoda, upon booking the price quoted jumped up by £10 but It was still cheap. I contacted Agoda 3 times re the fact that once booked I could not find reference to the named hotel anywhere on the net, so asked them tocheck it existed, etc, they gave me a mobile number and first name of the receptionist. Upon arriving at Edinburgh tuesday night we found the hotel did not exist, just a private house made into private apartments, after knocking on every door we found the guy who rented out the flat as a "hotel" on the top floor, behind what I can only be described as what looked like a squat. the room that was described as luxury, with ensuite, was a bare room in his flat, with no outside access, and no security, it had no curtains, kettle tv or toilet, it was a bed and scruffy dirty broken chair. it was nothing more than a squat. The house was occupied by his friends and family and there was nothing to show it was private, so anyone could have come in. And it had a bong outside that was obviously being used for a party or something going on when we arrived. We felt very unsafe and did not stay. Now I am trying to get my money back from Agoda, it cost us an additional £80 to stay in edinburgh and we lost the night looking for a hotel with vacancies, and missed our function. The whole experience has left us very bitter towards Agoda, they cost a fortune to ring, if you are outside thailand and you cannot post a review as it gets taken off if it tells the truth! dont trust them I wont ever again

We booked for one bungalow in Rayong on 16 July 2011 to check in at the same evening. The hotel voucher was sent to my email confirmed room type and rate as it should be. However, once we arrived the hotel, receptionist went home already and the security guard who lacks of knowledge about Internet at all told us that no room available and only asked for room number that we should have if we booked through hotel directly. The nearby restaurant's staff helped contacting the receptionist. She told that there was no information from agoda.com about our booking and all room occupied already. It was storm and we just stood in the rain discussing this. We tried to contact agoda.com, but all they have is a contact number in UK! Finally, the hotel gave us a room prepared for guest who will arrive next day, but it is not a bangalow as we booked. We filled up contact form in the website, asking for explanation, but it always showed that I put wrong email! So I cannot contact anyone in agoda.com until now. This is unprofessional and lack of responsibility of agoda.com and the hotel itself and we cannot accept this behavior at all. No more booking via agoda.com, expensive and cheating their customer!

I had booked hotel in Singapore through AGODA at US$ 342 for two nights.

When I visited the Hotel for check in I was dismayed to see hotel booked was so dirty/unclean and un hygienic.

I also had chance to speak to few customers and they all gave extremely bad and negative report of the hotel.

I met the hotel in charge and asked her to send a mail to AGODA about the same and the HOTEL staff promptly send a mail to AGODA about the same and asked for cancellation of the booked Hotel room.

Now instead of canceling they have straight away debited the amount from Creditcard.

This is company is resorting cheating and unduly hosting misleading information of hotels they offering to innocent customers.

Please refrain from using AGODA for online travel booking.

They are cheats and Fraudstar

Mahendra Lalwani
91 [protected]

I booked my hotel 6 weeks in advance of my departure. It was offering FREE WIFI in all rooms but when it was time to leave for my travel the hotel had changed its policy and now charged for WIFI. I say breach of contract and all AGODA keeps doing is parroting the rates for the the WIFI service at the hotel. Very unsatisfactory.

These Agoda people are cheats. I accidentally booked my hotel booking on Agoda for INR 6000/- while I misjudged average night rate to be total of 3 days. When I asked to cancel the booking just 2 min after the booking before they had sent the confirmation, they said that it was non-refundable so cant be done. They said me to try the best deal guarantee to claim a lower price
I got the same hotel, same dates at Cleartrip.com at INR 3200/- so when i claimed it for best deal, they gave excuses that the website doesnot offer "instant confirmation" (though I have been booking at cleartrip for past year or so). They give just ### crap to refuse your better deals. Big cheat. I made a big mistake booking with them. Well I paid for it but this it to beware you against these cheats.

Buyer beware. I booked a hotel room at the Wyndham using booking.com believing it to be the official site of Wyndham. I received an acknowledgement promptly from Agoda ? with a booking.com booking number. The telephone/fax number was from outside the US.. An hour later I received another confirmation - this time with not one, but two confirmation numbers, both different from the first. One of them had a note which said - "Note to the hotel: allotment under booking.com reservation #...". It also stated a copy of the e-mail was to be presented to the hotel upon check in! Now suspicious, I called the Wyndham in question and they had no record of my reservation, by my name or any confirmation number. Further they had no idea who Agoda was. In the end I cancelled all dealing with Agoda and notified AMEX not to honor anyting from that company. The hotel was cooperative with me and I was able to establish reservations at the time and price desired.

I made a online booking for a "2 Bedroom Premiere" at PNB Darby Executive Suites through Agoda web site.
As I was looking for 2 units of 1 bedrooms the search was based on 2 units, later I found that PNB Darby has a "2 Bedroom" unit and the price was almost the same.
I had very pleasant experience with PNB Darby few years back so I decided to book.
Once I confirmed the booking and made the payment, the total amount showed up as 2 units thus the payment was also double.
I would not have made the booking for 2 units if it showed me the total price before the payment.
So I called Agoda 24x7 support in UK office immediately to correct this error.
Such errors like this should be handled by AGODA if customers makes international calls to AGODA immediately after finding the error.
My booking ID from AGODA is 7622193.

I booked 2 rooms back in November 2010 and read and agreed to the cancellation policy...$15 fee, first night forfeit if cancelled within 7 days.
then the tsunami happened and I had to cancel one room. Kept one room and was charged $15. Then, 16 days prior to booking, searched and found alternative accomodation through Agoda which wasnt available at time of first booking (same dates)...so cancelled first booking and remade booking for a ryokan, still with Agoda, 16 days from start of booking. To my horror I got an email saying the entire 4 nights for 2 people was the cancellation fee...$625 rather than the $15 I was expecting. I could understand one night, but the whole 4 nights just seems outrageous...especially since i made the second booking through their website. I know some people will think caveat emptor, but this kind of puniyive fee is so different to the first cancellation fee that it seems and felt fraudulent.

I have never had a problem like this. My wife and I booked 4 nights in sheridan 5 star in palawan Philippines. we got the price 712.00, when we checked out the hotel said this company overcharged us 120.00 usd. after many complaints to agodo. we were turned away dissatisfied. something hotels.com would never do. I will never use this sight again, nore will I recommened to anyone.

I have used Agoda a few times and can only say I will NEVER do this again ! Before Christmas I had my dates mixed up for a Singapore booking and had to cancel. This is free with other search engines. Agoda charges however despite the fact that the canx is free with the hotel . This cost me £30 due to the conversion with US$. Then I booked another hotel in Singapore and they quoted me £112 per night . Then the amount for 4 nights was £533 (apparently due to the tax- which they say usually is included) . When I had my confirmation it was £566 . I called them, sent them e-mail and had absolutely no reply . They are thieves, no more. They quote you in whatever currency and then convert in US$ and charge you in your currency- you have to bear this cost. So my advice, they should be banned.

Tourists should avoid Agoda. Hotel booking websites are supposed to offer rates lower than the rate quoted by the hotel otherwise what is the point of booking through them. Well Agoda offers rates higher than that quoted by the hotel. The rate that you see in bold is not the end rate. It shows the tax rate at the bottom of the quoted rate but not in bold, leading the viewer to believe that the taxes are already included in the rate above and that the bold rate is the end price. That is not the case. In the end, the final rate comes up to more and when you are booking a 3 week vacation, this can amount to a substantial amount of money! I didn't realise this until I pressed the button but luckily, it was the first booking I made of alot more to come.

Agoda.com offered a hotel for $175 per night with an additional charge of almost $40 for an extra bed. The line for the extra bed said total amount, so it looks like it should be $175 times 3 and an extra $40, but they didn't give me a total amount until after I charged my card so it was too late to cancel when I finally received the total...$750! Where did that amount come from? I still have no idea since they don't break down the receipt. Also, in their cancellation policy all they say is that there will be a $15 charge to cancel. No, it is now the first night stay plus the $15. Additionally, I try to chat with customer service online and they keep telling me that they'll get back to me in one hour due to high volume of requests. Terrible company! Don't use Agoda.com to book your hotel, you will be cheated!

My girlfreind and I have been travelling through thailand for the last month. We booked a hotel (Akwa guesthouse) in koh samui. We arrived to find that the place was damp and stuffy. My girlfreind suffers from severe asthma and had respiration problems. This kind of environment is totally unsuitable to sleep in when you have such afflictions. We would have put up with it if we had not booked for 11 days. When I spoke to the manager he agreed that it may be damp because of recent flooding. Then when we called agoda 5 or 6 times we finally got told that the manager denied any dampness to them... They told us that we will have no refund and we can pay 2000 baht more to have another room (That wasnt damp). That was their final conclusion, which to me seems to mean."thanks for the money, not our problem"... It is discraceful in this day and age that such a large company can get away with this theft... I would advise anyone to not use that website. www.agoda.com

Since this website is not based in the United States it does not have to conform to our laws for false advertisement. Their description for a hotel in NYC listed breakfast included in the price for the room and claimed that each room had a balcony. When I contacted them to inform that their advertisement was wrong they made no attempt to redress the situation.

I so wish I read this before I made a booking on Agoda. I booked a hotel in Patong, Phuket and get an error msg: Thank you for your interest in making a hotel reservation with Agoda.
Unfortunately, due to a malfunction in our system, your booking could not be confirmed immediately and you did not receive a hotel voucher. We apologize for this inconvenience.
Currently, we have no reservation for you and we are not holding any room allotments. If you would still like to use our services, we kindly request you to contact us at your earliest convenience. We will be happy to proceed with your hotel reservation.
Please note that for the booking that was previously created, we did NOT charge your credit card. We will NOT do so, UNLESS you inform us you would still like us to process your booking.
If you would prefer to contact one of our Customer Service agents at our 24-hour call center now, to take your booking directly, please click on the following link:

Then I checked my bank and the money had been charged! Customer service is awfull and not give a damn. They speak very little english if not at all. I try by using their webchat and someone came on for 2 sec, when they new it was a complaint the person left me hanging there online for 30mins. A generic msg such as "thanks for waiting, I'll be with you in a moment" kept coming up every 2 mins or so thats when I knew they weren't attending. The emailme and say they are releasing the funds but they don't and the funds go from Authorization to debit then I rang then and they said I made a booking? then I forwarded them their email and their response was "sorry it's too late the reservation has been made so I rang the hotel and they said no reservation and never dealt with agoda before and no voucher came. I called agoda back and they said the money was being refunded but nothing happened for 5 days thats when I lodged a dispute through my bank! THEY CAN BURN IN HELL AND WHEN I'M THERE IN BANGKOK LOOK OUT BECAUSE IT'LL BE UGLY! THERE UPPER MANAGEMENT WILL HERE FROM ME PERSONALLY (A RED BLOODED AUSSIE ON ROIDS!)

Do not use Agoda.
Last week I try to use Agoda to book for my hotel in Thailand. I book two rooms. One suite and one deluxe. but later I found out the system has replaced my reservation to two deluxe room and one is about 1800+ another one is 3400+. not only the room's type is wrong the date is also wrong. Because I book the hotel in last minute. And so they refuse to any kind of refund because of their 3 days policy, and they claim they follow the confirmation letter.
Try to explain to them about their system failure with their confirmation letter (which had happened before). Seemed like as long as the system failure is helping them to cheat money, they really don't care much.

I made two hotel booking with agoda. the first one, they did not give me a way to change dates or cancel the booking and they charged me USD 142.42. I sent them a lot of emails, but they did not respond. I talked to them through the life chat support and they kept cutting some of the policy and paste and sent it back to me. finally I lost my money

the second case I booked a hotel for 10 nights and when I arrived at the hotel I got shocked because it was less than 2 stars and they advertized it as 3 starts. It was dirty and away from the beach while they advertized that it is righ on hte beach. I contacted them several time to giive me only 4 or 5 days instead of 10 days, but they already had the money from my credit card. So again I lost my mone qround USD 1200.