Air Deccan review: Problems with cancellation of air tickets! 136

I had faced a same problem, but finally i went to their corporate office as i'm staying in b'lore only, there i met a person who assured me the refund within 5 days but once again the refund didn't came, so again i went there and created a scene out there in front of 5 other passengers who had come for the same cause, so today i have received the refund but only for one of my tickets, now other refund is still pending (both the tickets were cancelled at the same time,one which is pending is of greater amount), i think i need to go there again and fight with them.

I had finally received the refunds after a long delay of 57 days, but that too when i went to there office, literally fought with the executive, and asked him to give it in writing that the refunds will be given to me in 4 working days.

Hence the moral of the story is : If you are in bangalore, go to there corporate office, take up a fight with the executive and then only you can hope of getting your money back, otherwise forget it.
The person whom i contacted there at Air Deccan's office is Mr. Shyam - [protected]

All the best to all of you who are still waiting for there refunds.

Contact Refunds Executive Mr Shyam - [protected]. I got my refunds after a delay of 57 days from cancellation.

This has reference with the mail below. I tried to book a ticket on 1st March'07 through the Air Deccan site. (www.airdeccan.net) from Kolkata to Ranchi Flight no. DN577 at 11:00 am. My ticket no. is 1616581. But due to some server problem of Air Deccan, my payment process could not be completed. After giving all my Credit Card Details, the page did not proceed.

For confirming this, I called up the Airport authorities at Kolkata Airport at the Ph No.-(033) [protected]. The concerned person told me that no booking of Air Deccan is going on since the last 3 days as the Server is down. I even asked him whether I should come to the Airport and check. He said it was of no use.

But to my surprise, I received the mail below at 9:49pm on 1st March, and the flight was at 4:20 pm.
So, what should be my next step? Why should I pay for a booking which I could not use because of Air Deccan's Server problem? You can also see the Itinerary Time which is 5:13 pm.

-----Original Message-----
From: reservations@airdeccan.net [mailto:reservations@airdeccan.net]
Sent: Thu 01-Mar-07 9:49 PM
To: Ghosh, Saurav
Subject: AIRDECCAN Confirmation #1616581

Air
Deccan
Ticket number: 1616581
Ticket and Itinerary as of 01Mar2007 05:13
All Air Deccan passenger bookings are issued as electronic tickets
(E-tickets). At check-in you will receive a boarding pass. Please bring
a valid photo identity card.
SAURAV GHOSH
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
KOLKATA

ITINERARY:
FROM/TO FLIGHT DAY DEPARTURE ARRIVAL
CCU ( KOLKATA) / IXR ( RANCHI) DN - 577 01Mar2007 16:20
17:20
Passenger(s) Charge Description Original Amount Amount
GHOSH, SAURAV V - COACH - 824.00 INR 824.00 INR
WFEE - Web Consumer Fee 50.00 INR 50.00 INR
TAX - PSF: Passenger Service Fee - CCU 225.00 INR 225.00
INR
FUEL - FSC: Fuel Surcharges - CCU 750.00 INR 750.00
INR
FUEL - CS: Congestion Fee - CCU 150.00 INR 150.00 INR

Reservation Totals: Air fare 824.00 INR
Tax 1,125.00 INR
Special Service 50.00 INR
TOTAL 1,999.00 INR

Payment Summary: 01Mar2007, VISA
XXXXXXXXXXXXXXXX 1,999.00 INR
TOTAL PAYMENTS 1,999.00 INR

They never pick phone on customer care call center.

I had cancelled my tickets Goa-Delhi on 20/Feb/07, the flight was for 23/Feb/07. I still have not got the refund (as promised) credited back to my credit card. These are a bunch of thugs who are out to cheat people and rob them of their money. The crooks never pick up the phone and even when they do, the phone never seems to connect to 'refunds' department. I am presently searching if there's an air deccan office in delhi so that i can pay them a nice visit.

I did an online booking for a ticket from Guwahati to Kolkata on 2nd May 2007 but received no PNR or ticket. The credit card (VISA) company confirmed the transaction (Rs 2574/-) but Air Deccan Help line says that they cannot see the PNR online so they can't trace the transaction. Gave me a number (080-[protected]) which is the contact for the department at Air Deccan handling credit card transactions... number is permanently busy... Tried 178 times (counted)... no go.

Surprisingly ALL THEIR CONTACT NUMBERS keep ringing without any one picking up... tried over 4 days.

These numbers, as published on their website CONTACT page are:

080 [protected]-99 /[protected] / 5200

This is a total nightmare! I found that I am not the only person to suffer... they seem to be making quite a packet from people who don't have the time to bother following up such false transactions.

Regards,
Ujjal Kar

I had booked a flight from Bangalore to Delhi online for 18 th January 2007 in Air Deccan. Unfortunately, I had to get my ticket cancelled on 7 th March 2007. I have not yet received the refund payment even after 60 days. I tried to contact customer care/refunds section of Air Deccan many time but all my efforts went in vain. I had been told that the case is resolved on 13 th April 2007 and the amount is transferred to my bank account. I am amazed to know that the refund amount has not yet credited to my bank a/c even after 60 days from the date of cancellation.

I had booked a flight from Raipur to Delhi online for 03rd. March'2007 in name of Mrs. Anindita Banerjee and Ms. Pratistha Banerjee vide PNR No. DA09163922 in Air Deccan for Rs.3998.00.

Due to change in our itinerary, we wanted to reschedule/cancel the tickets.

We logged on to the site,but it did not allow us to reschedule/cancel the same.

Further we tried customer care telephone line of Air Deccan not less than 70-75 times as a routine during 24th.Feb'07 till 28th. Feb'2007 but invain.

Left with no option and since I was traveling to Kolkata by Spicejet had been to the Delhi airport.

There in the AirDeccan counter at Delhi airport the situation was horrifying. The staff was absolutely not willing to take-up the request for cancellation stating that the system is down. Even the Airport Manager was not keen to hear the issue.

Since I was getting delayed, took-up the issue at Air Deccan Airport Office of Kolkata upon reaching there on 28th. February'2007 evening.

However, the staff were a bit co-operative and accepted there is an upgradation of the website resulting in the problems. They immediately accepted to forward the cancellation request to their office.

Thus on 28th. Feb'07 at around 18.05 hrs., mail for cancellation of ticket was forwarded by one Ms. Sanchita of Kolkata Airport office of Air Deccan to their head office with a copy to their refunds sections(perhaps).

On my request to acknowledge the same on the copy of the ticket available with me, the Incharge one South Indian gentleman flatly refused to do so and confirmed that the refund shall be effected within a month.

Thus I was left with only a hope and the name of the staff who had forwarded my message for cancellation i.e. Ms. Sanchita of Air Deccan Airport office at Kolkata.

It is more than two months and we are yet to get the refund on our credit card.

We wonder if Air Deccan is into business of cheating and fraud rather than Airlines.

I have booked the Ticket for my travel from Ahmedabad to Chennai. The amount got debited from my account and the ticket got cancelled immediately after booking made. Then i have contacted Customer Care of AirDeccan they have confirmed within 40 days the amount will be refunded and the reason they said due to server problem. I have the complaint no. also. But till now the amount has not been transferred. To contact the AirDeccan Customer Care is not very easy, we have to be on the line min. of 30 to 45 min. Also they never responding properly for all the queries, they will redirect to another person. NO PROPER RESPONSE FROM AIR DECCAN CUSTOMER CARE. Their services also very bad. I am really fed up with AirDeccan. pls "DON'T TRUST AIR DECCAN".

I wonder if Air Deccan is doing anything to refund the money. I too am waiting for my refund for tickets canceled two month back. My Case # is 58300. I am ready to join anyone who wants to go to consumer court to file a case on this airline.

Regards

Contact [protected] for refunds, if you ever get through. Hope it helps

HI All,

Yes the complete story is very much true, coz when it is the time to refund the money to customers, the AirDeccan people behaves completely like a BIG BLOODY CHEATER, i my self have very bad experiences with Air Deccan.

They shall be punished and complaints shall be lodged against them in consumer court.

I never use Air Deccan for any flight on which i expect any minimum reliability !

I have traveled through air deccan from kolkata to delhi on 30th March, 2007and returned from delhi to kolkata on 8th April 2007. I rescheduled this ticket and I was supposed to get a refund amount of Rs. 1265. My case number for this registered with air deccan and the authorities told me that this refund will be credited to my credit card account in 40 days. but now its about 60 days are over and I have not received any amount. Everytime I am calling the customer care no I am getting a big call queue no and at later times they are closed at 5 pm. And I am doing this 20-30 times daily for last 2 weeks and nothing has happened. If this remains same with these people then what will happen for there tag name "AIR DECCAN- Largest low cost airline" Please help as because of this amount I have spent pretty good amount in telephone and also my credit card bill has incurred interest amount on this amount. Why should I bear this loss on the part of air decaan's carelessness or negligence? Please help.

I Booked an Air Deccan Flight from Hyderabad to Goa on 1st March 07. The Ticket number was 1626418. UNFORTUNATELY::: I booked Air Deccan as there is no Direct flight to Goa from Hyderabad.

I was 5 minutes before the check-in time provided on the ticket (i.e.: 30mins prior). But the Illiterate guy sitting at the counter did not allow me or my wife with the boarding pass BECAUSE his watch showed 28mins and he Blindly argued with me that all of us standing at the counter are lying and our watches had time set with 5 to 10 mins late... CAN YOU GUYS BELIEVE IT...

I requested to talk to the Higher Authorities available and the answer we got was everyone was busy as the Flight is taking off... Numerous times I have tried to call the Air Deccan Call Center but it never gets connected...

I Submitted the Tickets at the Air Deccan Counter at Dambolin Airport (GOA) and requested to cancel my return tickets and informed that it should be a complete refund... Answer I got was: the Server is down... I don't understand ::: Why is it that Air Deccan Always has its server down...

After waiting for almost 2 hrs and constantly trying the call center number the lady at the counter accepted the ticket and confirmed that it would be canceled... HER NAME IS: SHENA, Number : 2542379 (Goa Airdeccan Counter )...

I did not receive my refund so I kept trying the call center number and on 3rd April '07 , I got connected: Spoke with ARUN (arunka via RT" ): He gave me a Case number : 67061... Confirming that the Full refund would be done within 20 to 25 Days.

Today is 16th May '07... WHERE IS MY REFUND? CAN SOMEONE HELP ME GET MY REFUND BACK FROM THIS CHEAP, CHEATING, IRRESPONSIBLE, PATHETIC AIR DECCAN AIRLINE COMPANY...

I have had the same experience with Air Deccan. It is just not worth the money to go through such aggravation with them.

I bought a return ticket for my sister flying form Delhi to chennai on 2 march and return on 8th .
I had to reschedule this ticket to 4 march and 10 march. I did the booking through Reliance Web world counter and paid both the ticket cost and the rescheduling charge through my debit card.

The trouble started when I had to get the ticket cancelled. I started on the 26 Feb. and tried all avenues like web world, useless customer care numbers , online portal and finally had to go to the Chennai airport counter of air deccan. Their employees at the counter were totally useless and had no clue as to what was happening. Finally after 2 hours and being late for work I had to request one of them to keep a copy of the ticket and try cancelling it when the portal is operational again.

I confirmed that the ticket was cancelled on 2 March form the airport office just before flying out of the country for work. Its been over 2 months now I still haven't seen my money. Not only that, to add insult to injury, the customer care people are now telling me that not only does their system not recognize the rescheduled ticket , they claim that I was on board that original flight on the 2nd and 8th of March!

When ever some one tells me now that air deccan the "low cost fligher", I know how they make it run low cost ... only by cheating people out of their money.

I am a practicing Advocate at Delhi. In January I booked a round trip Delhi-Trivandrum-Delhi for my wife and minor son. The outbound journey was scheduled for 12th May and the inbound journey 11th June, 2007. The tickets booked online and printed out indicated refund of fare less 15% + addl. charges up to 72hrs before Journey. In March I sought cancellation of bookings. I was unable to get through the " 24x7" Helpline and hence made a written request forwarded by speed post to Air Deccan Head Office at Bangalore. I Was asked to contact Mr. Suraj Chengappa by email- but till date I have not received any part of the Rs.17,596/- paid through my credit card. I have filed proceedings before the Monopolies and Restrictive Trade Practices Commission New Delhiin respect of the Unfair Trade Practices being indulged in by the Airlines. I am also instituting a Criminal Complaint for cheating, criminal breach of trust etc against the Airlines, its MD and also its CFO. Do beware of this totally unethical and unscrupulous Airline.

Nice job!

I had cancelled my ticket with PNR. No. DA04539406 on 145th April, 2006. The ticket was booked on my credit Card. Due to certain unavoidable reasons, I had to cancel my ticket and the staff at the Air Port while cancelling my ticket promised to get refund credited to my account within 15 days. But those it isl more than one year and one month, I have not received any amount, nor any communication from the company. This is very bad state of affair what the company is adopting all nasty mimics and illegally retaining the money of the public.

I booked a ticket through internet having ticket no. 2103069 on 29.4.2007. But due to cancellation of my program, I had to cancel the said ticket on 2.4.07. After that I have sent several reminders through mail for the refund. In addition, I have sent a letter by speed post to Captain Gopinath. I have provided all the details required. But I have been provided only the refund case no. 67614 but no refund made yet. Customer care executive is also not reachable. I have tried thrice- hanged on the line for more than 15 minutes in each occasion but all in vain. Now, I am worried that whether I shall get back the refund amount or I have to think that I have been pickpocketed by Air Deccan. I don't know how such a pathetic company is still surviving on this planet!

I issued the following ticket for DEL-BOM-DELHI sector traveling on 04 May 2007 and return on 06 May 2007 through MY TRAVEL AGENT. Unfortunately my flight on 06 May 2007 BOM-DELHI cancelled due to operational reason. As per terms and conditions, free scheduling is allowed in this case. I am willing to travel on 7 May 2007 because I want to return from Mumbai. No refund needed for the same (Presently seats are available in aIRDECCAN flight).

I have been in constant touch with customer care of MY TRAVEL agent but they denied my request, and sent me the copy of reply that one of Airdeccan Executive (Executive – Business Development) given them by reflecting that rescheduling is not available, including the company (airdeccan) seal and signature.This is totally diffren from the terms and conditions displayed in www.airdeccan.net.

THIS CLEARLY MENTIONED THAT AIRDECCAN CHEATING TO CUSTOMERS.

We appreciate you, mr preetham philip: because you have done a good job; u have thrown out mr prasad groundddd operations manager blr...

To be frank he is an utter waste.

My father had to go through the same experience. He booked an air deccan regular ticket(not even the apex fare) on 20/5/2007 for the same day and they wouldn't refund even the tax when his trip got ruled out. I fail to understand why these guys can't refund the money if we don't want their service. Anyway neither me nor our family will ever use their services again.

My wife after traveling alone with a 16month old infant from Delhi to Calcutta on a Air Sahara flight was continue her journey to Agartala on Air Deccan Flight No 571. She went through all security checks at the Calcutta airport and was scheduled to board the flight to Agartala. However she had to go to the washroom for about 10 minutes to get the baby diapers changed and to freshen herself, after which returned to her seat and waited for the boarding call.

After a long wait beyond the flight time she inquired about the delay. To her horror she was rudely told that the flight has already left and announcement for her was made. On inquiring how that was possible the staff spoke arrogantly to a already nervous and crying lady with a child, she was also told that the ticket was cancelled and she can come back the nest day with a new ticket to board the flight to Agartalla. She was taken to a room and mentally harassed with rude and arrogant behiviour (Which she incidentally went by Indian Airlines the next day without any refund)

I highly object to this careless attitude of the staff

· They did not bother to do a check to find where a mother and child could have disappeared, as there were only a 10-15 persons for the flight.
· A check of the washrooms, which was a logical place for the duo to be, was not done.
· Even after their return to the waiting area, no further enquiry was done to find out what happened to the missing passengers, till my wife went enquiring about the delay. (Isn’t missing passengers a security threat issue)
· What if the person was deaf and disabled, what then? Do the management have any protocols for passengers with spatial needs.( if they existed then this would not have happened.)
· The agony and rude behaviour that was melted out to my wife, I too was a listener over the phone as they refused to speak to me in spite of repeated pleading of my wife to speak to me. (Not that I could have helped but could have understood the situation and made arrangements for her stay for the night in Kolkata.)

Air traveling was a mater of pride for most, but if in the name of cheep tickets if one has to go through such cheep talks then we would prefer to pay more and fly carriers who value self respect and give dignity to its valued passengers.

I close my letter with the hope that the guilty staff at the Calcutta airport and the duty manager should tender an apology to my wife. i intend to take the matter to the highest level in the ministry.

This is what i have written to air deccan people just read on!

HELLO,

I am writing you this mail because your refund system is very pathetic. even your call centre employees act as if they are boss. After waiting for nearly 30 mins on the phone the lady on the phone disconnects the line. this is not the way to treat your customers. If any of the head manager is reading this mail then please make a notice that if you people make any further delay in my refund then you people are going to have hard time of your lifes.

Please note down my ticket details.

PNR NO: DA09039469. Booked on 21/01/2007, flight no: DN-658 departure date from delhi was 16/05/2007 time 21.00 hours. Well the story goes on this way...

1) I booked 4 tickets online through my brother in laws credit card on 21/01/2007. Confirmation PNR no was given to me (i still have the soft copy of the same).

2) On 28th april I got a message from you people that my flight no. DN-658 has been cancelled and payment would be refunded into the credit card within 7 working days.

3) After that we followed up for nearly 15 days with your call centre.there was no response from there. You have employed all the illiterate people at your call centre office who only knows how to bark English. all of this is bull ###. i am tiered of this system.

4) Today its 30th May ' 07 and still now no refund has been made to the credit card.

If you people do not understand in this mail itself , i swere i will sue AIR DECCAN.

--
Regards

Jacky Savla
[protected]

I totally agree with your views regarding this Airlines!

I canceled the tkt vide pnr. no. da-[protected], [protected], [protected], [protected], [protected] in the month of 13th march by c.c. dpett. and airport counter by could not recd the refund till 02.06.2007. and their c.c. person says after waiting of 2 hours on tel. they answer that u will find in next week and now says that they have made the payment but where.

Air deccan is a fraud and cheat co. the govt. should take the action against him. This poor, cheap staff, and third class arrangement of seating allotment like a village bus or tractor troley.

I have similar or even serious issues with Air Deccan. There are no operational controls. I have decided not to travel by Air Deccan till the time they are not fully taken over by some established player in all means. You know what I mean.

WELL DONE. Keep fighting.

Air Deccan is the worst career that I have traveled with. Their staff is fraud and to save their face they drop down to any level.

I had Bangalore - Delhi flight on Air Deccan. Though I reached the security counter 40 min before scheduled time. There was a huge queue and utter chaos. I was denied check-in, was asked to go to ticket counter for boarding pass, then to check-in counter and again for security check. I was denied check-in and the manager after a lot of argument put a delayed check-in time to save himself. I missed by important meetings and money and energy along with my little son. I had to get my ticket canceled and have to take another flight. There were at least 4-5 other passengers harassed in the same manner. There were some who had booked the ticket on the net and the departure time on the ticket was wrong. AND trust me there is nothing we can except warning others before deciding to travel with Air Deccan.

I canceled the tkt vide pnr. no. Da-[protected], da07012818, da07011278, da07011360, 1685610,da09603812,2423812 in the month of 01 oct.2006 by c.c. dept. and airport counter by could not recd the refund till 02.06.2007. and their c.c. person says after waiting of 2 hours on tel. they answer that u will find in next week and now says that they have made the payment but where.

Air deccan is a fraud and cheat co. the govt. should take the action against him. This poor, cheap staff, and third class arrangement of seating allotment like a village bus or tractor trolley.

AIR DECCAN REFUND DEPARTMENT NOT TRAINED STAFF, ONLY CHEATING NO CALL CENTER RESPONSE NO HEAD OFFICE RESPONSE, FRAUD AIRLINES.

TROLA AIRLINES GIVE THE NEW NAME.

CANCEL TKT 01 OCT.2006 BUT REFUND NOT GIVEN LAST 21 JUN 2007.

Air Deccan is fraud n chore. I have experienced an attempt of theft experience while traveling to Air Deccan. They broke the baggage lock in my check-in baggage and on top of it they are not responding at all...

If someone can help me I want to make this legal so that other ppl won't suffer from this air line which spoils our country's image.

Air Deccan is the company with no Business ethics! It is only cheating people by all means. This airline has to be closed by Govt immediately! I also had similar refund problem (case ref no.83163). Even after 60 days I did NOT get my refund. And the customer care is useless!

Not only in refund, this company is the worst in all the services they provide & making the customers frustrated.

Air Deccan is not only fraud I have experienced an attempt of theft experience while traveling to Air Deccan. They broke the lock in my check-in baggage and on top of it they are not responding at all... if someone can help me I want to make this legal so that other ppl won't suffer from this air line which spoils our country's image.
-bhavin.majithia@gmail.com

I bought a ticket number 2873627 on the name of my daughter Mehak kapoor for Cal-Del-Cal dated DN 701 -on 28.5.07 / and return on DN 702 on 4.6.07 , but I have been debited on my credit card twice. How can one person board the same flight on the same day and time twice?

I need a credit back on my card immediately else the bank has asked me to pay double, which I am not ready to do .

Regards
Mrs Kapoor

my flights were canceled due to some technical reasons, i was told to get my refund from the reliance web world, govind nagar, kanpur, UP, India, from where i got my reservation done. But the reliance web world staff has refused to refund as they say that their portal and agreement with air Deccan has been closed. Air deccan people say I'll get my refund from web world, where to go? I'm fed up now. Its been four and a half months, tickets are dated 25th of feb, 07. I'd previously logged a complaint on the air Deccan helpline website but there has been no response, you please guide me. PNR noi. of my ticket is DA08874590.

KINDLY HELP SMB!

My delhi to Kullu sector flight was canceled at delhi airport on March 10 th and air deccan endorsed the full amount for refund on my ticket voucher. But till date i have not received a single penny out of 15201 INRs and its has been over 4 months. Repeated calls at air deccan call centres were non responsive.

Seems they have emerged as the biggest private sectors frauds of all time. Avoid the airline at all cost.

TO WHOEVER IT MAY CONCERN

I have booked a ticket online on 6th July, 2007 of Kolkata - Mumbai flight DN -642 for 21st July. When I clicked make payments button, PNR No.3432377 was not generated and returned to the same page. So I repeated the same process again and PNR was generated. I found out later that there were two transactions made for same name of the same flight on same day, which is not possible. I did not get email itinerary of ticket as I mentioned email id also. The first ticket was cancelled by Air Deccan Kolkata office, they told me to send an email with detail to get refund process started soon.

Encl: Credit card statement in respect of payment made against Deccan Airlines ticket.

Credit card booking refunds are marked at the airport as refunded to card account. You can wait for months and not receive any refund/communication.
The call center number/helpline is always busy and the online process gives you numbers and there ends the process although the pre composed mail draft says 40 days.

The Airline really does give a new meaning to the word CHEAP!