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I had booked a flight from Hyderabad to Kolkata online for 04th March 2007 in the name of Mr. Satyen Parida (PNR 1626926) in Air Deccan. Unfortunately, I wanted to get it canceled on 01st March 2007. However, I kept trying on the net to cancel the ticket online but to no avail as there is no option for cancellation. Further, I tried on the customer care line of Air Deccan as mentioned on their website at least 20 to 25 times. It appeared that all the lines were too busy (don't know in what). Therefore, I had to hire a cab from Gurgaon to New Delhi airport for Rs. 400/- and went to the airport to get my ticket canceled. The uncooperative staff of the said airlines were magnanimous enough to write on my ticket that it has been canceled, although they refused to register my customer complaint. However, the refund to my credit card account is still pending (after nearly a week after it has been canceled). I wonder whether the company is up to committing some fraud or is it just a callous attitude towards the customers.
Beware!
I have booked 03 tickets. COK/ HYD on Jun 26th, 2008 . On 16th one of the staff called me and told 26th flight got cancelled and inform me to call customer care to cancel the same. on 16th itself i called customer care and they told me it will take 14 days to refund the amount ( RS. 8175/-) till this date i called several times to customer care and refund section i have not recevied the refund. I dont know wht to do? Please tell me if anybody know...
no response
I had booked my air ticket from Ahemadabad to Mumbai and then from Mumbai to Bangalore on 18 June 2008. However, due to delay of Flight No DN-641(i.e. Ahemdabad to Mumbai), I missed my connecting flight for Bangalore, and for which I requested to cancell the ticket, but I did not get proper response from any of the staff and I have been misguided by one of your staff and due to which I incurred additional expenses which is non refundable. Further, I have not got credit of the refundable amount yet in my credit card. Thus, you are requested to check the matter urgently and take prompt action.
For above subject, please consider the below mentioned details.
Name of Passenger: Kapil Dev Soni
Ticket No 7810663
Flight No DN-764
Refundable Amt Rs 3225/-
Contact No [protected]
I would be thankful to you, if you could take some urgent action as 45 days already have been passed and this may affect the Goodwill of the organisation.
I booked two round tkts for our (my son and myself) trip to mumbai-kolkata-mumbai. Outward journey was undertaken but four days before the return journey i received SMS that the return flight was cancelled by the airlines. I was told that as there was no services in that sector they would refund me full value of the ticket within fourteen working days of registering the cancellation request. I registered the request on June 23, 2008 but I have not yet got my money back.
Not only the airlines put us in hardship by cancelling a prebooked flight at the last moment. Neither the airtlines made any arrangement to reschedule our return journey nor are they are returning my money. The call centre people are taught to say that due to payment gateway problem thereis delay in refunding. The are airlines is simply palying with public money . can any body help?
Some transactions are reflecting in my credit card statement which was not used by me. I raised a complaint with HDFC about my ISSUE.. The transaction are:
25/07/08 Air Deccan BNG IN-3399.00
25/07/08 Air Deccan BNG IN-3299.00
25/07/08 Air Deccan BNG IN-3299.00
25/07/08 Air Deccan BNG IN-5275.00
06/08/08 Air Deccan BNG IN-5325.00
Merchant Name : AIR DECCAN BNG IN
Regards,
Mayur.
Here is my whole story which i posted on their website:
Day1: Nov1st 2007
9 days before the actual flight, air deccan begins the first
humiliation by sending an sms to my dad's cell phone (NO OTHER FORM OF
COMMUNICATION FOR CANCELLATION OF FLIGHT). There has been no attempt
to tell the customer about the cancellation, imagine if the SMS was
unread, it would have been havoc for my dad's job and mom's plan.
Imagine Reaching at the airport thinking of boarding the flight. But i
suppose Air Deccan does not care. Anyway i had to buy other tickets
for my parents and i ended up paying 150$ extra, all because of Air
Deccan, which i suppose you don't care according to your terms and
conditions.
Week Following Nov 4th: With the refunds department my experience has
been dismal which is aggravated by the air deccan help line numbers
available on web. i tried to contact refunds department with no
success by the number given on the web. I have records of all the
conversations (unsucessful and successful one in the end). I wasted
about 25-30$ on phone (note that the refund amount is about 150$).
Then i get an idea to mail air deccan for refunds and it is worthwhile
noting that refunds department responded asking me to wait for 14
working days. There has been no response even after 21 working days, i
tried sending a few more mails but nobody wants to respond as i
suppose they dont care anymore (or for me "Air Deccan does not care
anymore"). Anyway with some muscle power on phone, I was able to get
some phone numbers from Ms. xxxx at reservations which after one
trial (xxxx at IT) led to Mr. xxxxx and team. Mr. xxxx
sounded very diligent and has convinced me that i will have
refunds before coming Monday which is Dec10 2007. The customer has no
choice but to believe his words as he said before "refund in 14
working days". So i will wait until Monday and feel at the end of it
that "Air Deccan does not care".
My experience with Air Deccan gives me a feeling that Air Deccan is
not a organization but a company run by individuals who lack
commitment to the mission of Air Deccan. And if this not true then Air
Deccan is itself company without policy or mission.
I would like to know why it took more than 14 working day "policy
commitment" for refunds. If according to your policy i am not eligible
for any extra claims for flight cancellation by air deccan. I need
to know how much extra compensation i am eligible for not meeting the
14 day policy commitment for refunds on your part. If you are not sure
about your flights, then you should collect money at the time of
check-in especially given your inability to return funds in time. I
am looking forward for an answer which should cover all my concerns
not only refunds.
In brief i want answers to following questions:
1. External agency which certifies Air Deccan for customer care (Any
ISO standards)
2. How do you make sure that you have reported customer about flight
cancellation.
3. Level of difficulty to apply for refunds for a flight which is
canceled by air deccan (you should make the life of cancelled flight
passengers easier, rather than making it more difficult.)
4. Your inability towards refunds in a given time frame
5. Your inability to answer customer queries
6. Compensation for my additional costs incurred in inefficient refund procees
ALSO PLEASE LET ME KNOW CLEARLY, MY ELIGIBILITY TO THE ANSWERS OF
ABOVE MENTIONED QUESTIONS. IF YOU THINK I AM NOT ELIGIBLE TO KNOW THE
ANSWER, PLEASE PROVIDE AN EXPLANATION.
I have a similar experience.
It has been close to 5 months and Air Deccan is just not returning the money.
Can any one help me how can I get back my money from Air Deccan?
6th Nov., 2008
My client has the same type of complaint. I have purchased from RIL web world, Jamnagar. And i havenot recevied my money back.
I have filed consumer complaint recently.
You can contect me on my No. (Resi) [protected] @ 9:00 pm to 11:30 pm.
Its been 4 months now still i am waiting for a refund of Rs 10550 from air deccan. I had to cancel because of the airlines fault in delaying the flight from mumbai to chennai and was assured complete refund.
I have call the helpdesk n number of times and always got a false assurance. I have written to the many email ids that were givien but of no use.
Can someone guide me on how to sue the airlines for this gross negligence.my id is rameshlink@rediffmail.com
Ramesh
I booked a ticket on Air Deccan to New Delhi in January this year. However, upon calling to the air line to verify my ticket I found out that the flight got canceled. They offered me to fly the next morning, which I could not do due to other arrangements I already made. I decided to cancel the ticket, and book something else. I canceled the ticket and they assured me that the money would roll back within 5 days. It has been 4 months since that and I still don't have the money they promised.
I called numerous times but it's impossible to reach their refund department. I even wrote to them, but to no avail.
I booked a flight from Aizawl (Mizoram) to Kolkatta on 3rd Jan, the flight was cancelled after people boarded the flight due some technical reasons. The Airline authorities were so in considerate they refused to put people on the next flight stating that the next flight was full and preference was given only to people using Airdeccan as connecting flight from Kolkatta, as we had a connecting flight on King Fisher we were not preferred. They gave the dates for sunday 7th Jan, we lost 4 days in bargain, and we had to reschdule our kingfisher tickets paying a difference amount of Rupees 5K thats the lowest we could get and lost 5 working days, and mental torture from the airlines, plus loss in pay from the company all put together loss of 10K in bargain for 2K. Now &th Jan the flight has been cancelled again, they are driving us nuts, we have been tortured mentally... If we dont get the next flight we have to cancel our Kingfisher flights again and that would cost us a bomb... The Airline staff cares a damm for the people who are flying... i suggest people not to Fly Airdeccan and try flying some other airlines by paying a lil extra.
I had booked this ticket on the Internet on 23rd.
a. Since I am unable to take this sector I requested for this to be rescheduled to HYD-CHENNAI on 30th April and Chennai-HYD on 1st May.
b. The airlines staff Ms. Haripriya states I can only take one sector.
c. This is not as per agreed terms which states that I can change sector or route. Their claim is that I can only take a single sector.
d. I was agreeable to pay the re-scheduling charges as mentioned in the ticket.
So neither are they agreeing to reschedule as desired and nor refunding me the fare. This is gross harrasment of customers and cheating them and making money. They image of peoples airline they portray is totally misled. I will never travel in Air Deccan and will also recommend others not to travel.
I cancelled two Air Tickets of AirDeccan on 20th March for which i received a confirmation mail from AirDeccan about refund being processed at the earliest but nothing has been done so far over 50days. I have the ticket slips with me and the cancellation mails too!
Called up their call center many a times but no one gives correct information. As per them, they are not even allowed to update the status of case over Email!
I was trying to book a ticket through air deccan website. Due to some technical problems the ticket was not reserved but the amount was debited from my credit card account. Now when I talk to Air Deccan people they say there was no such transaction but I can see clearly in my credit card statement. When I talked to my credit card Bank, they say they have issued the amount to Air deccan. Now when I try to give the reference number to Air Deccan refunds section, I never get a connection to their customer service representative. They are always busy. There is no proper response from the managers.
On 29.5.07 I was booking tikets on Deccan Airlines from Kolkata to Silchor when due to some technical error in their website the ticket could not be confirmed but to my surprise the amount was debited from my SBI A/C.On the same day I booked the same ticket for the same destination which I have availed too. How can a person avail two tickets for the same flight, same day, same time & same destination. However on calling up their call center I was assured that the amount would be reversed within 15 working days but all was in vain. I would be grateful if you could help me in refunding the money.
I had purchased a ticket on Feb 20th on Air Deccan. I had to cancel the ticket as my travel plans changed. Air deccan issues a credit voucher, which can be used for future travel. Unfortunately, Air Deccan did not honor the credit voucher.