Airblue’s earns a 1.0-star rating from 48 reviews, showing that the majority of passengers are dissatisfied with flights.
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Complaint for not issuance of Boarding Card of HYWHTP of M/s Airblue flight PA 270
Dear Madam/Sir,
Today our one passenger out of four has been refused to issue a Boarding Card against a confirmed issued ticket having PNR-HYWHTP if M/s Airblue flight PA 270 (Ticket attached) without any valid reason and advised to reschedule the ticket.
Whereas other three family members have been allowed to travel. This sort of embarrassment is never acceptable at any cost. This type of service and negligence put a question mark on your services.
Please look into this matter and compensate the passenger accordingly.
Your earlier and quick response on this matter will be highly appreciated.
--
Administration Manager
MADNI TOURS (PRIVATE) LIMITED
ISLAMABAD (PAKISTAN)
Claimed loss: Rs.1,000,000
Desired outcome: I will be appreciated for a quick refund/response.
PA-411 BXB to Lahore 26-09-2023
My Name is Engineer Shaban Anjum, I belongs to Government of the Punjab C&W Department.
Today on 26-09-2023 I was traveling from DXB to Lahore on Your Airline PA-411,
And I am not glad to lodge this Complaint but if it will not be settled, then I can say, your company will be in the same line as Shaheen Airlines...
Your Crew staff member Ms NIDA, abuse me and she tried to damage my Credibility, and target me on front of the other passengers.
This is Not a way to talk with passenger or anyone.
Desired outcome: Shaban Ahmad Anjum Engineer Residence No 02 GOR-III Shadman Lahore. [protected]
Denied at Check In Boarding Counter
Date : 01 july 2023
Denied boarding at check in counter
Booking ref no. TXLBJM
I was denied boarding at check in counter despite having proper ticket and proper travel documents. Due to which my mother suffered bcz she was traveling with me and had to stop traveling bcz i was not allowed to board. My father also suffered bcz he kept on calling to different people to try to find way but unfortunately air staff was completely non cooperative at check-in counter. My father is filled complain over email to airblue and i hope we shall me compensated with our full losses and i further hope proper action will be taken against your concerned staff.
Me and my mother and other people around felt like we were deliberately stopped by your staff at check in counter by denying issuance of boarding passes
Desired outcome: Full refund of ticket full ticketAnd strict action must be taken against concerned staff who were at duty so that in future other passengers are not harassed.
Is Airblue Legit?
Airblue earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Airblue. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Airblue has claimed the domain name for airblue.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Airblue.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Airblue.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Airblue and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Airblue has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 48 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Airblue. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Lost my item in airblue airline
Dear Air blue Management,
Good Afternoon!
I would like nring this thing in your attention that on 05-04-2023 I flew from Dubai to Karachi on your flight... And ticket number refrence no (HOEYIM). I had a good flight experience but it turned into a nightmare as soon as I landed in Karachi Airport when I came to know that my bag was torn from down and I lost below mentioned things.
As I could see and believe it was the mismanagement and bad treatment to my luggage that it got torn and I lost all my stuff so I would like to get full compensated for my loss.
List of things mentioned
1. Apple Airpods
2. Apple charger & Apple Handfree
3. Three perfumes
4. Five boxes of chocolate
5. A luggage bag
It was a loss by the mismanagement and under qualified staff so you shall be responsible for my loss.
Looking forward to hear good from you soon ASAP.
Best and kind regards,
Rehan Akbar
Cell: +[protected]
Desired outcome: please return my item .
Lost Luggage
I had a flight from Multan to Madinah.It was on 23 December 2022.The flight took off at 10:00 am.After arrival and waited so long for the luggage We got to know that 50 bags were left at the airport.Until now there is no any information.I went to the airport they say when the luggage will come they will call you..I don't know what to do.whom I contact
Lost of luggage
Hello! My name is Mukhtar Ahmed
I booked a seat
ticket : [protected] /1
flight no: PA-413
date:29sep 2022
Mobile number: Pakistan:+[protected]
My luggage is missing from my bag.It was very expensive and I couldn't find it in my bag.My luggage has been removed from my bag without informing me.Please return my goods as soon as possible as I need them urgently.
Desired outcome: Its a humble request to give me my luggage back as early as possible
payment deducted but received by airblue
i made reservation # PDPJLG
amount deducted from my bank account but air blue show my transaction UNPAID.
please resolve the issue as soon as possible
Payment
We booked flight for 30th April and payed the total amount of Rs/ 124608 as per given. the amount is being detected from our bank account through debit card but there is no confirmation of seats and airblue agent says he did not receive any amount...
Attaching pic of prove. Please resolve this issue ASAP.
Highly grateful
The no of HBL debit card is 4904********1252
aslam o aliekum
sir ..
my complaint for one travel agunt , and headoffice airblue jeddah staff.,
my brother in travel on 10.03.2022 islam abad to jeddah , and he have a hotal voucher , butt saudi govt innouced all voucher amount refund . butt upto now we not recived amount , and airbule Headoffice jeddah staff teel us that voucher not refund ,
staff naem in jeddha airblue office . 1. ikram .2 faisal
i atteched voucher ,and air tickt .,
please see this problum and solve
im thankfully you
Misbehave of cabin crew
Cabin crew of airblue is extremely non professional and untrained to handle passengers. Extremely rude and non cooperative. On top of it, if u raise a complain against them, no action is ever taken
Sir mayri 16 ki ticket thi.. Luggage. Ki waja say
Mayri parayshani door karay or aj ki flight say mujay bayj day.
Contact number [protected]
Desired outcome: Dera Nife Mosque
Long delay from 3.30 pm flight till 9 am
I booked my ticket from on 29th Mar 2022 SHJ to Pesh due to emergency at home. The flight was supposed to depart at 03.30 pm and due to technical issues the flight got delayed and no alternative was provided as the flight delayed till 9 am next day.
I read in their policy regarding the delay and fully refund policy but the representative denied and told its not possible to refund the full ticket and all the passengers spent the whole night at the airport chairs.
I strongly recommend not to travel through this unethical disgusting airline.
Flights delayed many times
I had a flight from Airblue n flight PA612 on 18 March 2022 from peshwar to shariah,they delayed the flight to from 10pm to 2am the next day due to weather condition then delayed to 3 then to 4 and then to 4:30.and as I see there are other flights departed on their time although weather issue should be same to other flights also then.i need answer to this plx
Staff refused refund and need refund quarantine package amount flight landed in jedda 06-03-2022
Dear AIRBLUE Team,
Good day!
Team, Please be informed you that I booked flights and quarantine package with airblue airline for my family and they reached in jedda International Airport midnight 06-03-2022 When they immigration process completed they come outside they didn't found quarantine team due to government policy changed regarding quarantine they waited more then 3 hours after that I picked up by my self from Airport I requested to airblue quarantine team Please check with hotel team to refund my quarantine amount because my family suffered and didn't get services from the quarantine team there was package for my family for quarantine for 5 days + PCR test Plus transportation services there 2 passport I paid amount 1580 SAR but now they're making excuses searching new new excuses actually they didn't give services and they don't want refund my quarantine package amount which is against Saudi government low (article/617854), dear team kindly check my concern and force to airblue quarantine team to refund my amount 1580 SAR because they're ignoring my request as per Saudi government low all airline should refund quarantine package amount who landed after 5 march this flight laded 06-03-2022 and quarantine package is star from 06-03-2022 it mean airline should refund quarantine package amount all airline should follow the article/617854 because airblue is under CAA and GACA so kindly force the airblue airline let airblue airline force to the hotel for refund my quarantine amount Please check attached for proofs.
Desired outcome: PNR / REFERINCE NUMBER( KIAYXW )
Regarding wheel chair assistance for disabled people
I booked my Ticket for my mother from ISB to Dubai for 12 February 2022 and return on 18 Feb ref RHMHAO
She needs wheelchair assistance as before booking ticket we asked them they said first book the ticket than we will add in wheelchair for her. But it's not happened we have been to air blue office as they mentioned at least 48 prior to flight let us know, also it frees you can get from airport as well but we're trying to contact more than a week and on emails they keep saying call our customer service
So we found out they all doing this ripping off money from us, they said we have to pay for wheelchair assistance otherwise she cannot not travel and we have to pay for each way its not just one payment.
They're providing wrong information to customers so customers booked the ticket than we tell them we can rip them more.
Every air line giving you options add wheelchair while you book but they not they told you book it than we will add in but the story is they want more money so customer already booked if they cancel as well we will earn money
Very bad customer and ripping people
Desired outcome: she should travel with wheel chair without paying more for assistance(we contacting since we booked flight)Wheelchair assistance is available from airlines at no charge.Thats is a law
Discrimination
Would like to report that Airblue officer Mr. Faisal stopped me from my booked flight on 27th evening which was for Islamabad because my PCR report was valid for 52hrs but in same flight he allowed another person who had same PCR report (52hrs) and he finished his boarding at the end and then he closed the counter. Then I did urgent PCR and take next flight after few hours. Please investigate this issue.
Desired outcome: Please investigate this issue and give fine to the person or airline. I face really very difficulty because of that officer's behavior.
Staff
Hi
Today evening my flight for lahore to karachi via flight no PA 405 my seat no is 24B airblue female staff name is mareena talked me rudely i request for seat before seat nos 10, but she refused and she told me you booked your ticket without luggage i dnt have any luggage so she tell me in urdu jitna Gur dalogy itna meetha milega your female staff is not trained and not hvae ability how to do work and how to give respect so i heartly complain about your staff plz look this matter .
Thankyou
P M Ukrani
[protected]
[protected]@hotmail.com
Flight Cancelled twice / rebooking - Reference PNR: CXSJIG
Flight had been cancelled twice from Dxb to Multan, can you please book my family tickets from Sharjah to Multan on 14/oct/2021 at 20.00 (FLT-813) as no one respond on Email.
Booking reference number nqghog cancel twice
Dear AirBlue Team,
My family ticket cancel twice with booking reference no NQGHOG from multan pk to dubai on 10th October & 15th October 2021 because flight cancellation. On call [protected] Miss Zeinab rebook my cancel ticket on 22nd October 2021 multan to dubai. Now I find my 15th October 2021 Multan to Dubai cancelled Flight resume Back. So I kindly request you to resume my family ticket back on 15th October Multan to Dubai. Thanking You,
Muhammad Tanveer Anjum
[protected]@gmail.com
[protected]
relation with Passenger: Husband & Children
Desired outcome: Resume my family ticket back on 15th October 2021 Multan To Dubai, Flight already resume on 15th October 2021 multan to dubai
Cancellation of air tickets
It is intimated that I have cancellation of air tickets vide reference no. ZAIZOZ laps of 25 days no refund amount received till todate.
It is requested to refund air tickets amount at the earliest pleas.
Email address arif197639.[protected]@gmail.com
Pathetic Services , No customer care, Flight Schedule
I am regular traveller and this was last time i am travelling using Airblue.
they cancel my flight without any reason and making excuses about policy of company. they book return ticket but while returning they cancel flight and ask passengers to refund and book next flight with fare difference almost 500%. `
Airblue is only headache, their services are pathetic, their team is pathetic. Now it become Third grade air line
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Airblue emailswearelistening@airblue.com100%Confidence score: 100%Support
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Airblue address12th Floor, ISE Towers, 55-B Jinnah Avenue, Islamabad, Pakistan
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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