Airfare.com
Reviews and Complaints

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation.

Airfare.com understands that unexpected situations may come up to where your travel plans must be changed; however, we remind all travelers that fees and the difference in airfare are due upon changing your reservation. Airfare.com has no control over the airline ticketing prices. Prior to booking a reservation, the rules and regulations are presented twice for review while entering information and again before proceeding. By booking a reservation our customers have agreed to the rules and regulations of this ticket which again state: “Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. Changes are permitted for a change fee, but only if they are made prior to the date of the originally scheduled flight. The tickets you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. You must pay a change fee of $200 per ticket for domestic flights and $350 per ticket for international flights. If the new tickets cost more than the original tickets you must pay the difference. If the new tickets are less than the original, the airline will not credit the difference. Therefore, the total cost will be (The Change Fee) + (The Difference in the Cost of the Tickets). You must travel on the same airline in the same class. Rerouting is not permitted.” These are the change rules and regulations that all travelers agree to before booking a reservation. Airfare.com will do our best to accommodate travelers needs, but we will follow the rules and regulations that were presented prior to booking.

We apologize about the inconvenience, we are experiencing a heavy call volume due to the travel season. We are working to get your call answered as well as the calls of others and want to thank you for patients.

Please email me with your booking reference number, contact phone number and a good time for me to call you at feedback@airfare.com. I promise that I will look into this situation and I will do what we can to resolve the problem.

Again, I apologize for the experience you had with us, please give us the opportunity to make it rectify your situation.

Regards,
Adrian
Special Operations Manager

Dear friend,

It happened to me too, the exact same thing. It's almost like you copy/paste my story with airfare.com
This MFS recharged a cancelled ticket (which was cancelled by THEM on the date of the flight) to my debit visa card two months later, and the same bank !CHASE! ( now I really feel that they are also in on this scam) allowed them to do so even after I disputed with their fraud departement as faudulent charges. I went back and forth between the bank and this MFS, and nothing happened. I am still out of 1007.00 dollars.
I contacted the FTC and OCPA, and I am waiting four their resolution. If you look on other complaint websites, you'll see howmany people got scammed by this company. I think if we stick together we can put this MFS out of business. I will try to gather as may victims as I can, and I will sue this company for $$$$$millions$$$$$$ for emotional and phychological harm and distress .

Yes, they are in the business of doing poor service and making money of their $350 cancellation fee. Anyone successfully sue this company? Please let me know Richard6519 at gmail dot com.

NEVER USE Airfare.com! You will not be able to get your refund back! Customer representatives cannot even speak proper English!

To get in touch with customer service is impossible. It looks like they will make reservation but the tickets will be issued by another company. To avoid anxiety and uncertainty do not use them.

These guys are big. At the time of cancellation they told me you have full statement credit ($ 935.57) and you can use it for same route and same person. When I called them they said you should have used that before 31 Dec. 2014. I am feeling like cheated. STAY AWAY FROM THIS COMPANY.

Heyah.

My sister is on the airport now as she got information at the gate that her ticket from WTC (airfare booked) is canceled.
1300$ paid for nothing - wasted fuel, time and christmas with hole family back in Poland.
Thanks for that - ONE PHONECALL FROM YOU GUYS COULD CHANGE EVERYTHING.

VERY UNPROFESSIONAL.

STAY AWAY FROM THIS COMPANY.

Wow. This response by airfare.com is incredible! Of course changes in tickets incur a fee that must be paid by the customer! In my experience, airfare.com wanted to charge me a $350 for an error they made. Airfare.com book me a flight with TAM Airlines that was not allowed by TAM airlines. The international connection was less than 1.5 hours which is not allowed by TAM. So TAM switched my connecting flight. This presented a grave problem for me. When I tried switching the connecting flight to an earlier flight, airfare.com wanted to charge me $350. IT WAS THEIR FAULT! Yes, it's a change in reservation initiated by the customer but only because airfare.com issued somehow put me on a connecting flight that was NOT ALLOWED BY THE AIRLINE! TAM told me they didn't understand how airfare.com could have book this flight.

About this comment made above my airfare.com "Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers." THIS IS UTTERLY FALSE. I tried talking to indian customer service people who did not understand that this was their fault, not mine. When I asked to talk to a supervisor they put me on hold and then hung up. Exact same thing the second time. The third and fourth times I called they did not even answer my call. Do they have some kind of caller ID? I was able to resolve all of this through the kindness of TAM Airlines-- zero charge.

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com understands that identity theft and fraudulent charges happen every day when making online bookings. For this reason airfare.com is 100% committed to protecting cardholders from fraudulent transactions. We work with the law enforcement authorities, VeriSign security officials, airport authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and Merchant 911 on a regular basis. The authorization form was a required document to prove the identity of the card holder. We have requested this form with the copies of the credit card and photo ID only to protect our customers, not to commit any type of fraud. 97% of our bookings are to international destinations and many of the destinations have a high incidence of fraud so we have to double check for fraud frequently in these cases to protect our customers. By doing this process we have identified hundreds of cases of fraud ever month and report them to the authorities.
However, as of July 14th, 2010, we are now using a new system that will help us in protecting our customers from identity theft; so, we will not be asking for our customers to send in copies of their credit card and photo id. In certain cases we will still request the authorization form with requested copies and dollar verifications. Hopefully in by doing this process we can still protect all of our customers from identity theft, fraudulent charges, and still provide 100% customer satisfaction to all of our clients.

Airfare.com understands that unexpected situations may come up to where your travel plans must be changed; however, we remind all travelers that fees and the difference in airfare are due upon changing your reservation. Airfare.com has no control over the airline ticketing prices. Prior to booking a reservation, the rules and regulations are presented twice for review while entering information and again before proceeding. By booking a reservation our customers have agreed to the rules and regulations of this ticket which again state: “Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. Changes are permitted for a change fee, but only if they are made prior to the date of the originally scheduled flight. The tickets you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. You must pay a change fee of $200 per ticket for domestic flights and $350 per ticket for international flights. If the new tickets cost more than the original tickets you must pay the difference. If the new tickets are less than the original, the airline will not credit the difference. Therefore, the total cost will be (The Change Fee) + (The Difference in the Cost of the Tickets). You must travel on the same airline in the same class. Rerouting is not permitted.” These are the change rules and regulations that all travelers agree to before booking a reservation. Airfare.com will do our best to accommodate travelers needs, but we will follow the rules and regulations that were presented prior to booking.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

These people are complete scam! unfortunately I happened to come across these reviews only after I was duped! I bought a single airline ticket (to and fro) from Chicago to Delhi, India and they charged three times for the same ticket amount. I went ahead and set up a dispute against those charges with my credit card company, but it is a lot of stress and anger and frustration when you know somebody has charged you more than $2500 just for nothing and you are gonna end up paying APRs on them!
Airfare.com reps, if you happen to read this post, please bother to at least respond to my email.

Sree

I ordered a round-trip ticket from Springfield, MO USA (SGF) to Istanbul, Turkey (IST) on 12/15/10. The departure was for 12/29/10 and the return flight was for 3/16/11. After reviewing the confirmation email (while I'm buying another tickets to my friends from my credit card, i thought that the company have a good deals and told my friends about it), I discovered that the date of departure is not what i ordered, it was 01/29/10 instead of 12/29/10. If the change was for couple days ago or couple days later, it would not be problem however 1 month later which the date i never been interested is not good for me at all. I tried to reach Airfare customer service many times by phone and email prior to my departure, the customer service did not allow the issue to be resolved until now.(Of course they were rude and even told me that "it is your problem!" I have paid $785 for this ticket. Since I don't have long time to solve this problem i probably will buy another ticket and my money is gonna be trashed! Of course i will dispute it and try to get my money which i didn't get any kind of service yet! I also have another problem now about my friends ticket is on the right date for now but they are asking me to send them more information by fax and by my hand writings..which they didn't ask me before..as i read from the previous comments on web it is not a good idea but not sending is not a good idea neither cause they will charge more and more.. I saw that there are company answers to all complaints and 99% of them are copy/paste :(

Seems everyone complains about this company but nobody 'REPORTS them... why not?

Dear Traveler,
I am not satisfied with the experience you had with airfare.com. Please email me with your booking reference number, contact phone number and a good time for me to call you at feedback@airfare.com. I promise that I will look into this situation and I will do what we can to resolve the problem.
Again, I apologize for the experience you had with us, please give us the oppurtiutnty to make it right.
Regards,
Adrian
Special Operations Manager

Dear friend,

It happened to me too, the exact same thing. It's almost like you copy/paste my story with airfare.com
This MFS recharged a cancelled ticket (which was cancelled by THEM on the date of the flight) to my debit visa card two months later, and the same bank !CHASE! ( now I really feel that they are also in on this scam) allowed them to do so even after I disputed with their fraud departement as faudulent charges. I went back and forth between the bank and this MFS, and nothing happened. I am still out of 1007.00 dollars.
I contacted the FTC and OCPA, and I am waiting four their resolution. If you look on other complaint websites, you'll see howmany people got scammed by this company. I think if we stick together we can put this MFS out of business. I will try to gather as may victims as I can, and I will sue this company for $$$$$millions$$$$$$ for emotional and phychological harm and distress .

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com understands that identity theft and fraudulent charges happen every day when making online bookings. For this reason airfare.com is 100% committed to protecting cardholders from fraudulent transactions. We work with the law enforcement authorities, VeriSign security officials, airport authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and Merchant 911 on a regular basis. The authorization form was a required document to prove the identity of the card holder. We have requested this form with the copies of the credit card and photo ID only to protect our customers, not to commit any type of fraud. 97% of our bookings are to international destinations and many of the destinations have a high incidence of fraud so we have to double check for fraud frequently in these cases to protect our customers. By doing this process we have identified hundreds of cases of fraud ever month and report them to the authorities.
However, as of July 14th, 2010, we are now using a new system that will help us in protecting our customers from identity theft; so, we will not be asking for our customers to send in copies of their credit card and photo id. In certain cases we will still request the authorization form with requested copies and dollar verifications. Hopefully in by doing this process we can still protect all of our customers from identity theft, fraudulent charges, and still provide 100% customer satisfaction to all of our clients.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

I'm having the same problem.

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com does not change reservations without the written consent of the traveler. Airlines are constantly updating their systems with new flight times and routing. There are times where notifications are not sent to us. As a result, we cannot notify the passenger of an airline schedule change. When we do receive notification, we make every attempt to advise the passenger about the schedule change – by phone and email. Airfare.com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passenger’s schedule change. Airfare.com strongly recommends travelers to constantly check their reservation with us and the airline.

Airfare.com understands that unexpected situations may come up to where your travel plans must be changed; however, we remind all travelers that fees and the difference in airfare are due upon changing your reservation. Airfare.com has no control over the airline ticketing prices. Prior to booking a reservation, the rules and regulations are presented twice for review while entering information and again before proceeding. By booking a reservation our customers have agreed to the rules and regulations of this ticket which again state: “Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. Changes are permitted for a change fee, but only if they are made prior to the date of the originally scheduled flight. The tickets you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. You must pay a change fee of $200 per ticket for domestic flights and $350 per ticket for international flights. If the new tickets cost more than the original tickets you must pay the difference. If the new tickets are less than the original, the airline will not credit the difference. Therefore, the total cost will be (The Change Fee) + (The Difference in the Cost of the Tickets). You must travel on the same airline in the same class. Rerouting is not permitted.” These are the change rules and regulations that all travelers agree to before booking a reservation. Airfare.com will do our best to accommodate travelers needs, but we will follow the rules and regulations that were presented prior to booking.

It is Airfare.com’s belief that providing world-class customer service is a top priority. We are committed to answering all questions and handling all issues. All of our agents are thoroughly trained to handle all of our travelers needs. In the interest of providing effective and timely service to our travelers, airfare.com does utilize off-shore call center services to supplement our U.S. team. Airfare.com takes customer feedback very seriously and has enacted a major overhaul of the customer service department beginning in July, 2010. Airfare.com is committed to our practice of providing out clients with world class customer service.

Airfare.com is a scam. My daughter booked a trip to Europe through them. When the reservation came through it showed the wrong dates. She immediately called and was told it would cost $350 more to change her dates. She went online and found numerous examples of this same “bait and switch” scam being used on unsuspecting customers.

When she called United Airlines they told her the ticket had been VOIDED by Airfare.com even though her account was charged the full $887.83.

THIS IS A SCAM FOLKS.

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com understands that identity theft and fraudulent charges happen every day when making online bookings. For this reason airfare.com is 100% committed to protecting cardholders from fraudulent transactions. We work with the law enforcement authorities, VeriSign security officials, airport authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and Merchant 911 on a regular basis. The authorization form was a required document to prove the identity of the card holder. We have requested this form with the copies of the credit card and photo ID only to protect our customers, not to commit any type of fraud. 97% of our bookings are to international destinations and many of the destinations have a high incidence of fraud so we have to double check for fraud frequently in these cases to protect our customers. By doing this process we have identified hundreds of cases of fraud ever month and report them to the authorities.
However, as of July 14th, 2010, we are now using a new system that will help us in protecting our customers from identity theft; so, we will not be asking for our customers to send in copies of their credit card and photo id. In certain cases we will still request the authorization form with requested copies and dollar verifications. Hopefully in by doing this process we can still protect all of our customers from identity theft, fraudulent charges, and still provide 100% customer satisfaction to all of our clients.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

I had the same issue with that company and ended up closing 2 of my credit cards-the ones they were trying to run- and threatend that I will complain to the BBB about their actions.
It's now clear to me that they are a bunch of crooks who won't stop at anything. The first rep. said I needed to fill out a form and fax it to them to cancell my ticket and stop running my credit card, and I will not have to pay any cancellation fees! the second said I have to pay a cancellation fee of 100$ and said"We don't charge a, ot"!
I will never use them again and I will report them to all the cpmpanies who use them to search for tickets!

TERRIBLE CUSTOMER SERVICE
I called – and talked to someone, quite rude, on the other side of the world, he even finished the call without solving my issue
Not worth at all. Airfare.com also charged us extra for paper tickets and those never arrived, when I called I was told that the policy changed and now they issues etickets. I will never use them again

I had booked online on Airfare.com for a trip to India. Later, I had change in plans. Instead of return early I had to return late. I first tried to cancel the ticket and found out the ticket was a non refundable ticket so I was hoping to do a date change.
Whenever I tried to reach the toll free or the other number listed on the site it took 30 mins for someone to even answer, there would be just music. When I got to them, they would not even provide any response and say send an email. Once I sent the email they never respond. I had to follow up with 2 to 3 mails before I could get any response. Again since I didn't get a proper response I tried calling again and the agents used to just hang up on me.
Then they said if you have to change the flight fill up a form and send a fax, when i tried faxing there was no response. I tried calling again and again it took 30 mins and they just hung just as told my confirmation number.
I was hoping atleast there would have been a better response. I finally just cancelled the ticket even though I am taking the same flight on the same day on the onward journey. I lost close to $1500, just to try and save some 20 bucks.. Please dont use Airfare ever even if you get a cheaper ticket. This is a request and a suggestion to anyone who uses Airfare.com

Dear Traveler,
I am not satisfied with the experience you had with airfare.com. Please email me with your booking reference number, contact phone number and a good time for me to call you at feedback@airfare.com. I promise that I will look into this situation and I will do what we can to resolve the problem.
Again, I apologize for the experience you had with us, please give us the oppurtiutnty to make it right.
Regards,
Adrian
Special Operations Manager

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com understands that identity theft and fraudulent charges happen every day when making online bookings. For this reason airfare.com is 100% committed to protecting cardholders from fraudulent transactions. We work with the law enforcement authorities, VeriSign security officials, airport authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and Merchant 911 on a regular basis. The authorization form was a required document to prove the identity of the card holder. We have requested this form with the copies of the credit card and photo ID only to protect our customers, not to commit any type of fraud. 97% of our bookings are to international destinations and many of the destinations have a high incidence of fraud so we have to double check for fraud frequently in these cases to protect our customers. By doing this process we have identified hundreds of cases of fraud ever month and report them to the authorities.
However, as of July 14th, 2010, we are now using a new system that will help us in protecting our customers from identity theft; so, we will not be asking for our customers to send in copies of their credit card and photo id. In certain cases we will still request the authorization form with requested copies and dollar verifications. Hopefully in by doing this process we can still protect all of our customers from identity theft, fraudulent charges, and still provide 100% customer satisfaction to all of our clients.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

This is a fraud website, which gave me tons of trouble. I'm still trying to get my money back! They charged me more than 1000 dollars and the "so called" air ticket is voided after contacting with the airline company.
I'm wondering why this fraud website can become the agent of so many airline companies!

I wish I'd read this before booking with them
First off, none of the people can really speak English, which makes me wonder if they are really using this information for identity theft.
I've called American Express and I will be sending them a strongly worded letter suggesting they refrain from business with this company

I bought a ticket at a great price in the States about 5 days in advance and they requested that I confirm payment with my bank from France. I did so, and the bank was adamant that payment had been received on Airfare.com's part. I thought all was clear for me to travel until that day, so I took a shuttle to the airport about two hours away. On the way there, I decided to call the airline company because I was skeptical that airfare.com had failed to respond after payment was confirmed. They said that I had a reservation under my name, however they could not let me on the flight because my ticket was not issued. I called airfare.com and they said that I needed to send authorization for my credit card before the ticket could be issued. My flight was leaving in a couple hours, but I was still able to get all the info I needed to send. I called them back, but now they were saying that they had not received any funds, so they could not issue my ticket. I had my mother go to the bank and talk to the manager of the branch to see where the money was. The bank said that the exact amount for my ticket had been received and thus could not canceled or withheld. Airfare.com, however, was maintaining that no payment was received and could not issue the ticket. Naturally, I was not allowed on my flight. I contacted the bank again, and they still said airfare.com had my money and they could do nothing about it. Airfare.com said that they never received payment. Now, I have $1200 I can not track down and am stuck with family a couple hours from where I live. Airfare.com is playing ignorant and have failed to offer me any kind of assistance. I think they are a fraudulent company, not to mention extremely unreasonable with their customers. Through this whole ordeal, I must have talked to the entire company and I failed to find anyone helpful. In fact, they are quite the opposite. For example, if you ask a question they tell you something completely unrelated that accommodates their stance. I would ask the same question over and over again to have someone complete ignore it and tell me that everything was ok. Yeah right. They also are really bad about talking back, cutting you off, hanging up on you, and not calling back. And of course, when you want to talk to a superior or someone with authority, the person who you are talking to is automatically it. Once I was directed to their financial department, but when I asked to talk to them a couple of days later to one of the jerks I was talking to, I was told there was no such thing. I have to say this is the worst business I have dealt with.

i had a similar experience. why do they want me to send my personal documents, no other travel agent i know of needs this. what makes them so special? is it that thay are really Identity thieves? it's very suspect. the customer service is the rudest and worst i have ever encountered. give airfare.com a wide birth. they are unprofessional boardering on criminal.

Since 1979, Airfare.com parent company has been dedicated to accommodating travelers with top value airfare made possible by discounted airline consolidation. In 1995, we became the first airline discounter to go online. Over this period of time, airfare.com has continually strived to provide world-class customer service and affordable airfare prices. We handle hundreds of thousands reservations a year and have dealt with millions of different transactions since our company has been in business. We are a fully bonded travel company, a verified merchant of authorize.net, an ARC appointed member of ASTA, a member of IATAN, Visa Verified, a member of Master Card Secure Code, Diners Club International, Discover Card Financial Services, American Express, and all bookings are Secured by GeoTrust Secure Socket Layer.

Airfare.com understands that identity theft and fraudulent charges happen every day when making online bookings. For this reason airfare.com is 100% committed to protecting cardholders from fraudulent transactions. We work with the law enforcement authorities, VeriSign security officials, airport authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and Merchant 911 on a regular basis. The authorization form was a required document to prove the identity of the card holder. We have requested this form with the copies of the credit card and photo ID only to protect our customers, not to commit any type of fraud. 97% of our bookings are to international destinations and many of the destinations have a high incidence of fraud so we have to double check for fraud frequently in these cases to protect our customers. By doing this process we have identified hundreds of cases of fraud ever month and report them to the authorities.
However, as of July 14th, 2010, we are now using a new system that will help us in protecting our customers from identity theft; so, we will not be asking for our customers to send in copies of their credit card and photo id. In certain cases we will still request the authorization form with requested copies and dollar verifications. Hopefully in by doing this process we can still protect all of our customers from identity theft, fraudulent charges, and still provide 100% customer satisfaction to all of our clients.

It is Airfare.com’s belief that providing world-class customer service is a top priority. We are committed to answering all questions and handling all issues. All of our agents are thoroughly trained to handle all of our travelers needs. In the interest of providing effective and timely service to our travelers, airfare.com does utilize off-shore call center services to supplement our U.S. team. Airfare.com takes customer feedback very seriously and has enacted a major overhaul of the customer service department beginning in July, 2010. Airfare.com is committed to our practice of providing out clients with world class customer service.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

Are they ever gonna pick up the phone?
I tried to call them for 5 times for 30 minutes, but never answered.
Why does it say 24-hours customer service line since they never answer?
Is this website working properly?
I mean, to me, airfare.com seems very suspicious.

I have been using airfare.com for 10 years. They are the most honest company in the market now.
I respect very much what airfare.com is doing to secure our cards/ data, they don’t take any third party booking unless they make sure 100% that card holder is very much who is claiming that he is the card holder and if he is well a wear of his purchase or not, with all the fraud that is going on in this world, and if that is the only way they can actually stop the thief’s and all the card identity thefts then be it, , the only one will get upset from that are the thief’s. If you are not one of them then you should not worry.