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Airports Taxi Transfers was just a horrible experience that cost us a lot of money and worry in an unfamiliar country. We want to let as many people know as possible so no one else ever gets left stranded by these rip off artists.
When you book the ride they want to know what time the plane “lands” and they allow 60 minutes wait time from that point. The driver is familiar with how the Paris CDG airport works, he picks people up from the airport all the time and knows it takes sufficient time to get the plane to the doors, then wait for, and get shuttled into the airport from the plane, then go through customs, find the baggage pick up, and wait for the luggage to come, and then finally find your way outside, so why would he be waiting there as our plan lands? He’s contacting me while we’re still in the air?!
We were in constant contact with the driver via WhatsApp, continually letting him know our progress of getting off the flight and picking up our luggage. Once we finally got shuttled to the airport and finished going through customs we let the driver know the luggage pick up location, he said “ok that works” as soon as we finally finished everything and received our luggage we let him know where we were outside. He then said the time expired and he just left us there, even after him knowing all our steps in the process, so we tried contacting Airports Taxi Transfers emergency number but there was no response, I called the driver and he wouldn't answer, so I messaged him again if he could please contact Airports Taxi Transfers on our behalf and he wouldn't do it. For all we know he may have never even been there, because he knows just how long it actually takes to finally get off plane and outside, he knew he’d get paid because it takes longer then 60 minutes, he probably then doubled up by picking someone one else up, so he got paid twice for doing one ride at our expense. UNBELIEVABLE!
We couldn’t believe the driver just left us stranded at the CDG airport even being in constant contact with him, we were then forced to pay another taxi company to get us to our hotel.
We contacted Airports Taxi Transfers and they just simply said, sorry to hear about you being stranded but no refund will be initiated because it took over 60 minutes to get outside to the driver. None of this was our fault, we didn’t dawdle, we didn’t take our time, we moved as quickly as we could because we were so excited to finally see Paris, it has been a 50 year dream for us to finally see this beautiful city, and Airports Taxi Transfers started it off absolutely awful!
Do yourself a favour AND NEVER USE THIS COMPANY! They will leave you stranded if it takes over 60 minutes to get off your flight because they start the clock the second you land. Just use one of the many taxis waiting outside instead, you’ll thank yourself!
Again, this was just an awful experience and we still expect a full refund from this company.
Recommendation: Use ANY OTHER COMPANY!!
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Airports Taxi Transfers turned what should have been an exciting start to your Paris trip into a frustrating and costly ordeal. You did everything right — staying in constant contact with the driver, moving as quickly as possible, and yet, you were still left stranded. The way they handle their timing policy is just absurd, especially given how well they should understand the realities of navigating a major airport like CDG. It's clear that this experience was a huge disappointment, and it's only fair that you expect a full refund after such poor service. Here's hoping others take your advice and avoid the same hassle.