Uber Technologies
Reviews and Complaints

On Monday, December 6th, we scheduled a ride with Uber from our hotel on St. Pete Beach to the Clearwater/St. Pete Airport for 11 am. We were excited to use Uber as we had heard great things about the service. However, our experience was far from great. We received a notification that our driver would arrive at 11:15, even though we had scheduled the ride for 11 am. We were already running late for our flight, so this delay was not ideal.

To make matters worse, when we checked the app, we saw that our driver was stopped down the road from our hotel at 11:13. We called him, thinking he was lost, but he told us he had stopped because he needed to use the restroom. We were already frustrated, but we decided to give him the benefit of the doubt and waited for him to arrive.

When he finally arrived at our hotel at 11:25, we were relieved to be on our way. However, our relief was short-lived. The driver didn't put his mask on until several minutes into the drive, which was required for all passengers to wear. Additionally, he had a UNO card in front of his speedometer, which was distracting and unprofessional.

The driver missed our exit to Clearwater/St. Pete (PIE), and when we asked about it, he said there was another exit. However, according to the map, there was no other exit. He then told us he was taking us to Tampa International, which was not our destination. As he was driving on the freeway, he was checking the app on his phone, which was held in his hand and in his lap, causing him to look down the whole time. We were seriously concerned for our safety.

We then took a 25-minute drive around the Bay in dense fog to get to PIE. We were afraid we would miss our flight altogether. After first turning into the Pinellas Army Airport and ending up at the guard shack, our driver managed to get turned around and get back to Fairchild Drive and onto Terminal Boulevard to get us to our gate. After offering up empty apologies, our driver said he would contact Uber to make sure we received a full refund for the ride.

We barely made it in time to check our luggage and were very close to missing our boarding call. We then gave our first-ever negative driver review. We were asked for additional information, which we provided. We were then contacted on December 8th and were told we would get a refund of the difference between the original fare ($40) and the fare generated by the negligence of the driver ($68). We appealed, but were told that was all they would do, and the original fare stands.

We were extremely disappointed with the customer service we received from Uber. The driver should be removed from their service, as this wasn't just a one-off for this guy. There is no way one person could mess up so many things in one ride. $40 is nothing to Uber, and all they are doing is sending the message that they don't care about the customers they are serving.

To top it off, they won't allow my post to appear on their Facebook page. We were also notified that if we get a notification in Tampa or St. Pete that our driver is A Shaun, we should cancel our ride immediately. This is unacceptable behavior from a company that prides itself on providing excellent service.

In conclusion, we will not be using Uber again and will be deleting our account. We hope that Uber takes our feedback seriously and makes the necessary changes to improve their service.

I've been driving for Uber for a while now, and while it can be tough work, the payout at the end of the week always makes it worth it. As a driver, I have the option to choose my preferences, such as delivering packages, food, or picking up riders. I always have all preferences checked off, so I rarely decline any incoming requests. It's important to keep your acceptance rate high so you don't lose your spot in getting the driver weekly bonuses payout.

However, recently I've been getting a lot of Uber Eats delivery requests. While I prefer to pick up riders, I accept anything and everything to keep my acceptance rate high. But then I received a notification from Uber saying that my driving preference was Uber Eats and that I would no longer receive the driver bonus. I was confused because that wasn't my chosen preference, and Uber had been sending me 98% Uber Eats delivery requests.

I contacted Uber to explain the situation, and they understood and said they would put me back on the rider bonus. However, it wouldn't take effect until next week, which meant I would miss out on a week's worth of income. I was frustrated but decided to wait it out. When I checked my driver app the following week, I was still stuck on the Uber Eats bonus platform.

I called Uber again, and they assured me that they would fix it within 24 to 48 hours. But 72 hours later, I was still on the Uber Eats bonus platform. Uber told me that the last two people I spoke to didn't remove the Uber Eats bonus off my platform, and I would have to wait two weeks for it to kick in.

I was extremely upset because I had done nothing wrong. I had worked hard and followed the rules, but I was being punished for Uber's mistake. It was frustrating to have to wait a month without any income, and it made me question whether it was even worth driving for Uber anymore.

While Uber did apologize and give me a $25 inconvenience fee, it didn't make up for the fact that I had put $55 into my car to be able to drive. Uber needs to give their drivers a heads up when they're going to switch their bonus preferences so that drivers can turn off preferences that will put them over the limit.

Overall, I'm disappointed with Uber's lack of communication and their handling of this situation. It's important for companies to take responsibility for their mistakes and make things right for their employees. I hope Uber can improve their communication and support for their drivers in the future.

Uber is a company that I would not recommend working for. They are completely unethical towards their drivers. I started working for them 2.5 months ago and was excited to start. However, I quickly realized that I would have to pay close attention to payment amounts from each ride trip. This included gas/mileage, hours worked, and the 20% cut that Uber takes. It only took one week to realize that I would have to be aware of demographics, time of day or night, population density, where the out of control drinking was most concentrated, what areas attracted the most police, speed limits, pavement conditions, and areas to avoid due to distance traveled just to pick up the rider. Efficiency had to be top of the list!

For two months, I was able to just break even if I drove for 10-hour shifts on Thursdays through Saturdays into the wee hours of Sunday. Oh sure, "You can set your own hours," but not really because the brunt of your business will be on Friday and Saturday, slowing to a trickle on Sundays after the brunch bunch is done drinking their Mimosas!

Last night, I thought of a new slogan for Uber: "Don't drive drunk, ride drunk with Uber." That is what you will be doing, driving drunk people, especially from about 11:30 on into the night. I won't drive much past midnight anymore due to vomiting drunk obnoxious binge drinkers. It is an ugly experience. Trust me on this. One male passenger had to be literally carried by his two buddies down a flight of stairs; he was out cold from extreme drinking. He was military and was in good physical condition but couldn't stay conscious. Yep, that might have been a good time for me to refuse the ride. But noooo, I stupidly let that crew into my SUV. :( Fortunately, no one threw up in my vehicle...almost though, it was close! Nice, real pleasant, NOT!

When I started, Uber had a promotion giving the riders an automatic 25% off their ride fee, and corporate made up the difference to the driver. That made it feasible, and if you were really efficient, it was possible to actually make a bit of profit. As of the beginning of August 2014, Uber changed the rider deduction to 20% for the summer, but did not make up the difference to the driver. That means a total of a 40% reduction of rider payments for the driver. The initial split for driver/Uber was 20/80, then another bit of 20%! Now I made $4.00 to $6.00 dollars barely in the last 36 hours, Thurs, Fri, and Saturday. That includes $140 in gas, not to mention mileage, oil change, and DIY car washes. Windex and paper towels.

Under the present 40% deduction, 20% of which was arbitrarily forced upon the drivers and not covered by corporate, you might as well shoot yourself in the foot. It would produce the same effect except you would stay home and not be bending over while getting nailed in the rear by the mean and cruel greed machine that has been revealed. Plus, your car won't get tortured by running for hours at a time.

This is my last weekend with these [censored]. Amen!

I drive for Uber in Milwaukee, Wisconsin. I gotta say, it's a pretty sweet gig. I keep my car clean, inside and out, and I often get compliments on how spick and span it is. But let me tell you, being an Uber driver ain't all sunshine and rainbows. There are some things that can really grind your gears.

First off, Uber drivers can't be called from a time of more than 15 minutes from the pick-up point, unless there's no other driver in the area. I've been called at 16 minutes without surge pricing, which is a bummer. Speaking of pricing, in the Milwaukee area, the minimum charge is currently $5.25 for Uber X, of which I get $3.20. The rate is based on $1.20/mile and $0.20/minute for Uber X. Passengers often call for Uber X when they should be calling for an XL, but I rarely turn them away. That being said, they don't have the right to complain about it.

Customers are given estimates of the cost, as long as they put in the destination, and they're notified if it's surging. They can cancel at any time, even after I arrive, without penalty. Fares can vary based on the route taken, construction delays, accidents, and other traffic delays. If I mess up on the route, get stuck in traffic, or if the customer gets upset because of the trip, I end the trip immediately, as per Uber policy. The customer is my number one priority, and I treat every passenger the way I would want to be treated.

The majority of my ridership is intoxicated college students, and they can get pretty rowdy in my car. It takes a lot of patience to keep professional, let me tell you. If you don't have the patience for it, don't apply to drive for Uber. There are problems with Uber, most frequently due to GPS location with dropped pins. I suggest manually entering your location of pick-up and drop-off, and contacting your driver as soon as you get a confirmation to verify your location.

For passengers, if you're expecting an Uber to arrive, please be ready, look for a message, and respond promptly. Drivers are paid per completed trip, not per hour, and we don't make money sitting and waiting. That's why I only wait 5 minutes after I arrive, unless the customer contacts me, responds to my message, or asks me to wait. I often get into a surging area for pick-up and have to wait for a customer who never shows or cancels after I've been waiting. It's frustrating because I could be out picking up an actual person who needs my service.

Drivers don't know where your destination is until we start the trip, so we can't decline to take you anywhere until we've already started the trip. After that, we're committed to following through because the app doesn't allow us to cancel a trip in progress. I've never turned away a customer based on destination, nor for them needing my trunk space. I've picked up customers from grocery stores and helped them with their groceries, even carried them inside for them. I've picked up people for the airport and loaded and unloaded their luggage, and wished them a safe trip!

In Milwaukee, Uber doesn't have privileges to pick up at Mitchell International Airport, or at least Uber X's don't. I often make trips from the downtown area to Waukesha, New Berlin, Greenfield, Grafton, Oak Creek, and Pewaukee. These fares are typically between $13 to $26 on non-surge rates. Those trips are between 15 and 25 minutes one way. My take on these trips averages out to about a dollar per mile, and Uber takes the rest.

Overall, driving for Uber has its ups and downs. It's not always easy, but it's a great way to make some extra cash. Just remember, if you're a passenger, be ready and responsive, and if you're a driver, be patient and professional.

I've been using Uber for the past two years, but my recent experiences have been terrible. In the past two months, I've had multiple issues that have completely ruined my previous good experiences. Let me explain the major episodes.

Firstly, my husband and I were travelling from sector 57 Gurgaon to sector 14 Gurgaon. My husband had to get down at Huda City, which was midway. There are three ways for this route, and we asked the driver to take the Huda route. However, he refused and said that he can't do this as he will be in loss. He insisted on moving according to the navigation. We explained to him that this concept is for carpool, but he kept on saying that we don't know anything and he is the employee, so he knows better. He continuously kept on howling "mai apki wajah se apna nuksan thode na karaunga". We asked him to call customer care and ask, but he still misbehaved and said that "hum aisa isliye karte hain taki ap baad me ye na kaho k galat raste pe le gye navigation k hisab se". He was not silent for a minute till 3/4th the way. This is highly unacceptable.

Secondly, my husband and I had to travel from Gurgaon to Delhi on a Sunday evening. We booked Uber thrice, but all three drivers were terrible. The first driver refused to go to Delhi, and the second driver switched off his phone after keeping us waiting for 15 minutes. The third driver kept on saying that he was searching for us, but he was not. We were late by 1 and a half hours, and we were extremely frustrated.

Lastly, this morning, I requested an Uber from sector 57 to sector 14 Gurgaon. The driver accepted the request and said that it's in pool and he is going to Dwarka Delhi. The rider he was having was also saying that he didn't opt for pool. He asked me to cancel, so I did. I again sent a request, and he accepted it again. When I called him, he replied that he has to take this request otherwise "meri ye trip waste ho jayegi" I don't know how. I said I haven't opted for carpool, and I'll be late for the office, how does it matter to me k apki trip waste ho jayegi. So what he replied was, he actually shouted that "to mujhe kya farq padta hai k apko late ho raha hai".

I have referred Uber to many of my knowns, but I now feel like writing these reviews everywhere. This is just not acceptable. These are only the major issues that I have mentioned, and it actually doesn't matter if you cut their day's incentive when we are facing so many issues with so many drivers. They take advantage of your 6 trip incentive method, and it will deteriorate Uber's image. You should make it km based incentive method. Uber is working only because of customers. Don't lose them.

I recently had an issue with Uber regarding a missing payment. I reached out to their support team and received a response that was a bit confusing at first, but they were happy to explain the situation to me. They informed me that the payment I was referring to would be deposited into my account by May 17th, 2016. I was a bit frustrated with the delay, but they assured me that the payment had been sent and it can take a few days to process. I appreciated their transparency and willingness to help.

I did notice a few spelling and grammar errors in their response, but it didn't affect the clarity of the information presented. It was clear that they were doing their best to assist me and provided me with helpful resources to address any further issues or concerns.

However, I did find it frustrating that I was not able to speak directly with a person about my missing payment. It would have been nice to have a more personal touch in resolving the issue. Additionally, I still have not received the payment and the next payment is due in just three days. It seems like Uber is more focused on making money than paying their partners for their services.

Overall, my experience with Uber's support team was decent, but there is definitely room for improvement. I would caution others to not believe all the hype about making a lot of money with Uber, as there are often strings attached and impossible criteria set by Uber to ensure that most people fail.

This review is for anyone who wants to know about traveling, not just for airport pick-ups. I highly recommend Blue Bird as the best and only taxi company to use. They always use the meter and their drivers are professional. However, be careful of other taxi companies with dark blue, purple, or grey colored taxis, as they are all rip-offs and their drivers are rude 99% of the time.

Now, let's talk about Uber. It can be great, but it can also be not so great. I would say 75% of the time it's good, but if you get one of those bad drivers, watch out. I had a terrible experience with a driver named "I Dewa Made Satrya". I booked a ride with him at 6:09 pm to pick me up from Nikki Beach Club. After waiting for 10 minutes, it was clear that he wasn't coming. His vehicle was 1km away and not moving in my direction. However, the app changed to show that he was on the journey, and a few minutes later, it finished, but I was charged 15,000 rah. I had to waste time writing to Uber to get a refund, which was frustrating.

I tried booking Uber again at 6:19 pm, and the same driver, "I Dewa Made Satrya", accepted the booking. This time, he messaged me on WhatsApp and told me that unless I paid him cash, he wouldn't come. I tried changing the payment method to cash, but the Uber app didn't allow it. When I told the driver this, he said he wouldn't come unless I paid him cash. He then asked me to cancel, but luckily, it was within the 5-minute time limit, so I wasn't charged a cancellation fee. I told the driver that the service was terrible, but he didn't care. He even sent me an offensive message 18 hours later. I advise you to avoid this driver with phone number +[protected].

I tried making another booking, and this time, it was picked up by driver "Nyoman". He was 8 minutes away and started driving to my location. However, he kept going past the turn-off, and when I contacted him, he said he wasn't coming. I could see on the app that he was only a few minutes away, but he just ignored all my messages and calls. I had to cancel the ride, and I advise you to avoid this driver with phone number +[protected].

Finally, I made another booking with Uber at 6:40 pm, and the driver turned up. He was very nice, but when my daughter was getting into the car, he started driving off without her. She hit the road and was left on the street. It was clearly an accident, but it was still careless driving from Uber.

Overall, I love Uber and use it all over the world. However, in some cities like Beijing, Bali, and Sydney, the service is terrible, and the prices are increasing. Once Uber gets the market share they want, they increase the prices without warning. So, be careful and always check the prices before booking.

I had a terrible experience with Uber. They blocked my account without any concern that I violated their policy of having more than one account. Let me clarify that I only have one account, which is ***@gmail.com. My wife has a separate account, which is ***@gmail.com. Previously, she used her own name and mobile number, but after the Delhi rape case, we were hesitant to use Uber's services. We changed the account to this email address because we learned that Uber is no longer safe for women. It's not because Uber is unable to make it safe, but because the people they appoint in India are not responsible and cannot answer people's queries.

I spent almost 25 days promoting Uber in Jaipur, Rajasthan, and in my company. I educated people about the benefits of using Uber and how to create an account and add a prepaid wallet. I even allowed people to use my phone to create their accounts when the Paytm wallet option was not appearing on their phones. I transferred money for their first ride from my Paytm wallet so that they could experience the comfort and smoothness of Uber's services. I spent almost 5000 INR promoting this service.

During this process, I referred many people and let them create many accounts. I earned almost 100 accounts from my referral code and my wife's referral code. Many times, when the Paytm wallet option was not appearing, I allowed them to use my phone to create their accounts and wallets. No one from Uber's team called or emailed me about the policy. But after working for almost a month, I suddenly found out that my account was auto-blocked. When I justified my actions to Uber's team, no one bothered to reply to my emails. Even after blocking my services, Uber still sent me emails asking me to refer others and earn 600 INR in my account. My referral code is still valid for others.

This made me mentally depressed, and I felt cheated by Uber. I felt ashamed in front of my referees and colleagues. Everyone was saying, "What happened to your Uber? They blocked you." I felt shameful in front of my family and friends. After the rape case, it's confirmed that Uber cannot provide satisfactory services in India, and they don't have any right to provide their services in India.

I require relief. Uber should enable my and my wife's accounts, ***@gmail.com and ***@gmail.com. Alternatively, they should compensate me for wasting almost 25 days promoting their service. They should provide me with 50,000 INR as compensation, refund my promotion cost of 5000 INR, and provide me with mental compensation of 100,000 INR. If they don't provide me with their Indian address, I will remind them many times a day. As soon as I get someone from Uber, I will sue them in court.

To Advocate Hemant, I hereby authorize you to prepare a legal notice in the meantime.

's Review of Uber:

I gotta say, Uber has been really getting on my nerves lately. In Dallas, they keep taking more and more of the money while lowering the cost of the ride. It's ridiculous. They charge 80 cents per ride, then take a dollar and 70 cents off the top for their fee, and then take 20 percent of what's left. So even a short ride under 4 miles will cost you at least $5. And the drivers don't even get much of that. They only get $2.60, while Uber takes $2.40. And don't even get me started on the SMU students. They always want to go to some fast food place a mile away, make you wait in the drive-thru, spill food and drinks in your car, and then don't even tip you. It's ridiculous.

But you know what? I can't quit Uber. I started driving for them two years ago when my wife died and I had to take care of my kids. I needed something flexible, and Uber seemed like a good option. They were advertising $35 an hour for Uber X, but that was a lie. It didn't include all the time spent waiting for calls or driving to pick up passengers. So I decided to try Uber Black instead. I took out a $48,000 loan to buy a car that would qualify, but then I found out that Uber had stopped registering new Uber Black cars. They told me to register it as Uber X and then email them to register it as Uber Black, but that was a lie too. I had to run it as Uber Black anyway. Then they came out with Uber Select, which was better, but they eventually made all Uber Select drivers also do Uber X or be turned off. And they always surge the price of Uber Select, so it's not even worth it anymore.

But you know what really gets me? Everyone blames the drivers for everything. The press says we don't know the city, we're not courteous, we're dishonest, etc. But who advocates for us? Who wonders how we make ends meet? And why don't people tip us? It's an American tradition, isn't it? And don't tell me to quit. I have to pay a $900 car loan every month. I have to work at least 12 hours a day just to make $100-$200 gross. It's ridiculous.

And it's not just me. Uber takes advantage of people who are desperate for work. They know that people will work for them no matter how low the pay is. They used to pay $800 to get people to convince their friends and family to drive for Uber, but now they only pay $300. It's disgusting.

But you know what's even more disgusting? The fact that we let them get away with it. We let them mistreat our fellow Americans and we don't say anything. We're more concerned about getting cheap rides than we are about treating people with dignity and respect. It's like we're back in the days of the French Revolution, with the bourgeoisie and the peasants. We need to start standing up for each other and demanding better treatment from companies like Uber.

Anyway, sorry for the long rant. I just had to get that off my chest. Thanks for reading.

I had a terrible experience with Uber. I believe that one of their employees stole my identity and committed fraud. This person used my name, Social Security Number, Date of Birth, and Driver's License Number to apply for credit accounts. I found out that this person applied for three credit cards: Target, Finger Hut, and PayPal. I am sure that this happened because I started my Uber Driver application on August 31st, and I provided my personal information, including a picture of my driver's license. I applied to drive in Albuquerque, NM, but my application is still incomplete. I received daily texts from a phone number that ends in 524. I want Uber to investigate this matter and find out which employee stole my identity and committed fraud. I filed a police report on September 21st, and I want Uber to delete my active partner account for Albuquerque immediately. I do not want any other Uber employees or hackers to steal my identity. I asked Uber to provide their phone number so that I can reach them by phone, but they did not. I also asked if the number that has been texting me daily is legitimate and if the following address for vehicle inspection is legitimate: 2300 Centre Ave. SE, Albuquerque, NM. I am confused about how my account is active when I have not submitted my car insurance nor had my vehicle inspected. I asked Uber to respond to my questions, but they did not provide me with a satisfactory answer. I am disappointed with their customer service.

I've been driving for Uber for a few months now and let me tell you, it's been a rollercoaster ride. I started out doing Uber Eats and quickly achieved gold status in just a couple of weeks. But when I switched to driving people with Uber-X, I had to start all over again. I work long hours, usually 5 or 6 days in a row, from 9 or 10 pm until 4 or 5 am every night. It's tough work, but I need the money.

The problem with working for Uber is that people are more likely to write a review when they have a negative experience than when they have a positive one. And that's exactly what happened to me. One ungrateful customer gave me a poor rating and it brought my overall rating down. I'm pretty sure I know who it was, but there's not much I can do about it.

To make matters worse, my last fare of the night left me waiting outside for 20 minutes, and then took me on a long ride that lasted over an hour. I had to drive back on my own time and using my own gas, and I didn't even get a tip. It was frustrating, to say the least.

And then, to top it all off, Uber froze my account and my earnings because of that one bad rating. They won't release my hard-earned money unless I pay $50-$60 for an online course. That's extortion, if you ask me. I'm so angry that I don't even want to work for Uber anymore, but I don't have a choice if I want to get my money.

It's not fair that Uber treats their drivers like this. If I turn down a call, I'm penalized. If I cancel a call, I'm penalized. If the customer cancels the call, I'm penalized. And if some jerk of a customer wants to leave a bad review, I'm penalized again. It's a racket, plain and simple.

But there are other options out there. Lyft offered me a huge signing bonus and more control over my calls. And with Door Dash, I've been getting multiple texts and emails offering me decent bonuses and incentives. Uber isn't the only game in town, and I'm starting to think that maybe it's time to switch.

I just hope that Uber starts treating their drivers better before it's too late. If they keep taking the riders' word over the drivers' and freezing our earnings without giving us a chance to correct the problem, they're going to have a hard time finding drivers in the future. Until then, I'll just have to make sure I clear my earnings after every shift, so I don't get screwed over by some angry customer's bad review.

Uber is a company that operates in Arizona, but it is not a well-run company. My significant other only gets fares from people who are traveling a short distance, like two feet down the street, and they only pay $3-$4. Uber takes almost half of that money, leaving the driver with only $1.50. It's not fair to the driver, who wasted gas to get there. Sometimes, the driver will get a fare that is 5-10 miles away, but then it gets canceled because another driver was closer. This is a waste of time and money for the driver. Uber is not a good company to work for. They only care about making money and don't care about their drivers. The gas card they offer is also a scam. They take out more money than they should, and the incentives they offer are only for people who have another job. If you are desperate for work, I would recommend working at Walmart instead of Uber. Uber is a terrible company that only cares about making money.

Uber is a ride-hailing app that has been around for quite some time now. They have a lot of data, which is impressive, but they seem to have no idea or are just plain heartless when it comes to the drivers. Taxis drive at a speed of 19.1 mph, which translates to $13.62 per hour. This is the same amount that all the other drivers mention. I work mostly in the Hamptons, NY, where they raise the rate 60-70% to $22.31 per hour. People have no problem paying more, and the Hamptons rate should be the BASE rate. However, this app sucks, and I agree with a previous review that said you make pennies.

Consider this, you drive 12 min to pick up a passenger, do a 5 min fare, and collect $3.67. By the way, you have no idea where you are going. So now you are 5 min further out of your way. Stay on the N. Fork (LI) and do garbage fares for $13/hr or drive to the S. Fork with nothing? Nobody tips, only 8% of people. Sure it's in the app, but I could not find it for my fare in their phone. Sure you work the "Surge" 1.8X, wow, now you make $20 and hour and get a red light ticket/pulled over because you don't know where you are. Not to mention, you never work a surge for an hour because it disappears as you approach, they know you are coming. Therefore to make money, you turn off the app... no you don't make money or work that hour for a surge. BTW there are 1000 ubers around you at all times, watching the ants on the consumer app drives you nuts.

Lyft shows you where they are at any location: another form of torture as it confirms your good spot is taken up by 23 Lyfts (which is about 60% of the Uber fleet). 3 Long hauls to NYC for a "Bro price" which not only includes gas, but lunch too: 2:35 hours to make $82, or 1:05 to make $80 when picked up in the Hamptons. I complained about the $82 fare, Uber said it was Kosher: sure I dropped at LaGuardia AND MIDTOWN in rush hour, no worries. Sat night I earned $296 in the Hamptons, minus gas in 10 hours. I KNOW THE HAMPTONS and have driven taxis since '99 part time. This is what a good driver gets for driving 300 miles. Every night I drive is 250-300 miles. 1000's of miles add up.

Uber will get you out of a financial jam, and I will use it on MONGO nights: Concerts/Labor day, but it sucks, and they have no problem having it suck for the driver, evidenced by the fares. That's all I got... oh yeah, premium/select drivers do 10% premium fares (30% of their profit), but do 90% of the base x fare. So they make...$18 per hour to pay for their Mercedes :) or grind it into dust. XL Fares are few and far in between, unlike gas stations for my Yukon. My car was a Charger 25 mpg+. NO Money in it. As the last fare said, give this up... and wait tables. I did get $210 for the puker in my car from S. Hampton, same care I put my kids in... delete the app is what I should do.

We wanted to share our experience with Uber during our recent vacation in New Orleans. We had never used Uber before, but our travel agent suggested it as a convenient way to get around the city. Our first ride from the Comfort Inn Suites to the Port of New Orleans was smooth and we were happy with the service provided. However, our second ride from the Best Western Plus to the Louis Armstrong airport was a different story.

The trip was only 1.43 miles and took 5 minutes longer than our first ride, yet we were charged $17.29 more. We were shocked by the price difference and immediately contacted Uber to inquire about the charge. It took two weeks to receive a response, which we found unprofessional. We explained in detail the cost of all three of our trips with Uber, and how we were overcharged on the last trip due to the driver taking a longer route. We also mentioned that the driver was on the phone with his wife while driving, which is illegal in Louisiana and put us in danger.

We were very upset with how Uber handled the situation, to the point where they stopped returning our emails and messages on the app. The first refund they proposed was only $0.29, which we found to be a joke and totally inadequate. We were hoping that Uber would reconsider and offer a more substantial refund, but they only refunded us around $10. When we checked the distance to the airport, it should have been $28.00.

We are disappointed with how Uber treated us as customers and how they handled our complaint. We feel that they prioritized money over customer satisfaction and safety. We have decided to share our experience on social media and on the websites of the hotels we stayed at, to warn others about Uber's practices. We hope that Uber will take our feedback seriously and improve their customer service in the future.

Josie and Gordon

I was so excited to start my vacation when I arrived at the airport, but my experience with Uber totally ruined my mood. My friend and I called for an Uber, but the driver was terrible at communicating his destination. We waited around for a while, and when we finally found him, he was short and rude with us. He cancelled the ride when we told him we were in arrivals instead of departures, and Uber had the nerve to charge me for no service!

I tried to contact Uber to get my money back, but they don't have a real phone line for customer support. It was such a hassle to get my money back, and they only offered me "Uber credit" for my next trip. I just wanted my money back, but they wouldn't remove the charge from my card. It seems like they pick and choose who they want to refund, which isn't fair.

I've talked to other people who have had similar experiences, and they were able to get full refunds. I don't understand why it was against their policy to refund my card. It's like they'd rather lose a customer than refund a simple $5 cancellation fee. That $5 cost them close to $200 in lost revenue when we all switched to Lyft and other transportation services instead.

My first Lyft ride was amazing. The driver gave us complimentary water and protein bars, and his car seats were cool massage chairs! I don't think I'll be using Uber again after this experience. There are so many things wrong with the company, aside from stealing money from customers. They seem to value greed over everything else, and that's not a good way to run a business.

If you want to learn more about the toxic culture at Uber, check out this article: https://www.mediabistro.com/employer/blog/news/travis-kalanick-king-hr-fails-finally-ousted-uber/

I have been using Uber for years now, but I am absolutely at my wits' end with this company! It's an absolute joke!

So, I opened up an Uber account years ago and added a picture along the way. I must have accidentally opened up a driver account (I don't drive). After paying quite happily via PayPal or a debit card over many years with no major issues, I wanted to change my profile pic. You know, a nice SIMPLE JOB. Oh nooo! Because I'd opened a driver account, it meant I couldn't change my profile pic? So, a simple solution one would have thought. Get in contact with Uber, explain, and delete the UNUSED DRIVER account. If only things were that simple and common sense was all the rage! Nope, I was told that won't work and to change my profile pic, I'd need to delete my account! Fine, okay, if that's the easiest option, all for the sake of a profile pic, fine, do that! Okay, old account deleted. I then reopened an Uber account all shiny and new, and I could change the pic. Perfect! Then I came to book a ride, all the SAME PAYMENT METHODS. So, I press to book, all looking good, then HOLD WAIT A MINUTE! Payment declined, can't use the payment methods? Goes to check PayPal working fine and bank card working fine. Okay, so try again, still not working. So, I get in contact with Uber to explain, a whole heap of pointless generic messages being sent to me, telling me they were looking into it, can you send a screenshot of what was coming up, etc. I complied and sent the info. So, I then receive a message (where apparently & I quote from Uber's generic pointless comment back?. ?NO RESPONSE NEEDED Why was my payment declined?

Thanks for your message, Lydia.

We're not able to go into detail, but our goal is to ensure that everyone has a positive experience with Uber. This means ensuring that use of the Uber application is consistent with our Terms and Conditions.'

Right, okay, so there's an issue, then surely common sense would dictate TELL THE ACCOUNT HOLDER WHAT THE ISSUE IS SO WE CAN COME TO A SOLUTION AND FIX THE PROBLEM!

So, I've rung the only customer service number there is, only 1, and having to repeat the situation about 4 times! So far and being told the same BS stuff! With no resolve!

I don't understand why there's some secretive "problem" with my account. I've explained countless times, and yet all I keep getting is generic messages that offer zero help or a solution. Then being told it's with the elusive "escalation team," which no one can speak to!

What kind of service is this?! I'm the account holder, and I've been using the same PayPal and cards as my old account, and yet you're feeding me utter rubbish and sending me generic pointless messages that don't explain or help the fact I can't use my Uber account! The amount of time wasted and frustration is a joke! Fuming is an understatement!

It's been like, more than THREE weeks now and I've been told a bunch of times by the Uber peeps that someone from their insurance adjuster's office will hit me up within 2-3 business days. But like, no one has called me yet. My shoulder is still hurting like crazy and I don't have insurance to get it checked out. They're just ignoring me like I'm not even a human being.

So, like, I hit up Uber support to let them know what happened during my ride. The driver was cool and got me to my job interview on time, but when I got in the truck with my backpack and duffel bag, the driver was like, "just put your stuff in the back of the truck." So, I did, but the duffel bag was super heavy and when I was lowering it in, I felt this sharp pain in my left shoulder. It was like something tore and I couldn't breathe for a second. I thought it was no big deal and just went to my interview.

But, like, that night I couldn't sleep because the pain was so bad. I can't even lift my left arm or reach for anything without screaming in pain. I'm homeless and need to work, so I'm freaking out that this is going to mess up any job opportunities I might have. I've been emailing Uber support and they keep sending me the same email saying that an insurance adjuster will call me in 2-3 business days. But, like, it's been almost a month now and no one has called me. The pain is only getting worse and Uber is just hoping I'll go away. Well, if the pain goes away, then I'll go away too!

I signed up for Uber with a sweet promotion that promised me a whopping $2600 in earnings for my first 200 trips. I was pretty stoked about it, but also a little worried that I might not actually get the money I was owed. So, I called up Uber customer service after completing about 50 trips to check in and make sure everything was on the up and up.

The associate I spoke with assured me that I had the promotion and that everything was good to go. But, my girlfriend suggested that I get it in writing just to be safe. So, I contacted Uber again and asked them to send me a message confirming that I specifically had the promotion and listing the terms. They told me that the promotion was based on trips and that there was no time limit, which sounded good to me.

Fast forward to me finishing my 200 trips and not getting paid immediately like I expected. I called up Uber again and spoke with a gentleman who didn't see the promotion at first, but eventually confirmed that I had it. However, he told me that I wouldn't get paid until the promotion ended, which didn't make sense to me since it was based on trips, not time. He asked me to send him more information, so I did, and then I had to call back again to follow up.

This time, I spoke with a woman who confirmed that she saw the promotion and told me that I just had to wait 3-5 days for this type of promotion. I waited, but didn't hear back and wasn't paid, so I contacted Uber again and was supposed to be contacted by a specialist. Instead, I received a reply saying that I wasn't eligible for the promotion anymore because I had earned more than the $2600 guaranteed. This was completely wrong because I had only earned a little over $1600.

I called back again and was told that a specialist would call me, but I never received a call. So, I called back again days later and explained the entire situation for an hour to an associate who was supposed to transfer me directly to a specialist. But, instead, I got transferred to the trips department and then to an accounts and promotions agent who needed more information because she didn't see the promotion.

I sent her the information she needed, but she said it was possible that she could call me back, but couldn't guarantee it. Of course, I didn't get a call back, so I called in again and spoke with a new agent who said he couldn't do anything because the promotion I signed up for said that I had to be signed up "by January 2022". We couldn't agree on what "by January 2022" meant, but obviously it means before or on that date, not after like he was trying to explain.

I was told that I would be called by a specialist, but instead, I received a message in the app from someone who clearly didn't have the full picture. I really want to keep working with Uber, but I can't until this is resolved. I've attached the promotion I signed up with and I'm pleading with them to review the messages I've received to understand that I was promised and assured that I was enrolled in this promotion.

Uber is a ride-sharing service that has been in the news lately for all the wrong reasons. As a female customer, I have experienced firsthand the negative effects of the company's policies. Male drivers are given the power to rate female passengers based on their personal interactions, and this can lead to character defamation and account closure.

I have had several experiences where male drivers have tried to engage me in personal conversations, and when I have refused, they have given me a low rating. This is unfair and unjust, and it is something that Uber needs to address. The company claims that it cannot change ratings, but this is simply not true. They have the power to do so, but they choose not to.

The problem with this policy is that it gives male drivers the power to force female passengers into uncomfortable situations. If a woman does not want to engage in personal conversations, she should not be penalized for it. This is a violation of her rights as a customer, and it is something that Uber needs to take seriously.

I have spoken to other female friends who have had similar experiences, and we all agree that something needs to be done. We cannot allow male drivers to have this kind of power over us. It is time for Uber to change its policies and stop allowing drivers to rate passengers based on personal interactions.

In conclusion, I urge Uber to take action and address this issue. Female customers should not have to worry about being penalized for not catering to male drivers' personal preferences. This is a violation of our rights as customers, and it is something that needs to be addressed immediately. I am willing to testify about my experiences if it means that other women will not have to go through what I have gone through.

In April of 2022, my wife was stranded 22 miles away from our town due to her car breaking down. I only had cash on me, so I walked a mile and a half to the nearest convenience store to purchase a $25 Uber gift card and added it to my Uber cash account. I intended to order a ride for my wife, but she had already been picked up by a friend. A few days later, I decided to use the Uber cash for a ride downtown, but to my surprise, the entire $25 was missing from my account, and there was no record of any ride, order, or purchase.

I contacted Uber support, and to my dismay, I received the worst customer service I have ever experienced. The representative admitted to seeing the transaction showing the money was removed from my Uber cash account, but there was no record of any purchases. They said they needed to escalate it to a specialist team to make it right. I spent hours speaking with these "specialists" through the app or emails, and they promised to refund my money. However, days went by, and there was still no refund. I contacted support again, and they told me the money was refunded, but there was no tracking, and they had no clue where the money went.

I have been speaking with different representatives or specialists every three days for the past five months, and they keep giving me the brush off, saying their special team is working to fix the issue as fast as possible. I have spent well over 100 hours dealing with their reps, and it has cost me more than the $25 they stole from me. As an automotive technician in a Toyota dealership, my time is valuable, and I make a substantial amount per hour. It's a matter of principle, and I want to stop them from stealing more money from us.

Overall, my experience with Uber has been terrible, and their customer service is non-existent. I would not recommend using their services, and I urge others to be cautious when using Uber cash or gift cards. It's essential to keep track of your transactions and report any issues immediately.

Hello my name is Julianna Gore and I'm one of your Uber drivers and I never received any delivery requests hardly ever. I sit up here and watch everybody else come and go and that's all I do mostly and it's not fair or right that they single me out the way they do. I complain everyday about this and they refuse to fix it. So could you please help me

I drove for Uber 2016 and 2017. I was blamed in december 2016 for telling on the hackers that breached Uber (this is in Florida) and I've been stalked and harassed by the government since. Do not use this company for anything. It turns out that the harassment (electronic) began a month after I started driving for them according to my network. Riders damaged my car 5 times $1500 damage and Ubers way of solving this was to send crazy Uber drivers after me and threaten to kill me. I ended up okay for a few months until the breach. Its now May 2023 and I'm still harassed, they've disabled me, killed my dog and bird, I've had to run from the government and their harassment. Sick company, sick drivers. NEVER UBER

I called for a hot from the automated repair shop. The app said the driver arrived. Than I got a message he canceled. I was charged $7.69 for a canceled ride, I ha to search for ever for hlp. The phone numbe is on; for drivers, not customers. Rude rep. You have hav to serch and search to find you hav to go through app for help, no customer contact number. I wnt on social media for help. Also researched online, to find the app the only way to complain. No customer support. Thr drivers are doing what ever they want now, customers don;t matter. I did get a chraged credited. Not refunded, after aot of searching, going through app. I have hd issue lat few times I tried to use uber. No way to update credit card., rides canceled. Uber need a easy customer support contact. I will go else where from now on. I was a regular customer, I am not now due to deteriotating serve.

Called for a rude. Never showed up never called me. Then I was charged .

I trying calling support rude rep for driver on

My no concern about passengers .

He canceled got text than charged $ 7.00 croicks

i was billed 13.99 from bank account ride canceled.

very hard to support on the app , no phone support.

uber cancels than charged the cutomer.

On November 1st 2022 at 2 pm I ordered a ride from 12818 Tournament Drive, Reston, Va 20191 to 8230 Boone Boulevard, Vienna, Va 22182 and the charge was $48.55. This was for an eye doctor's visit and after the visit I was trying to order another ride to take me back to 12818 Tournament Drive but because I was not wearing my reading glasses I made a mistake by clicking the tip section on my app for another $48.55 to the driver. I would like the money refunded to my account since this was a mistake. I asked the receptionist at the eye doctor's office to order me another ride using my app since I did not have my reading glasses on. A driver from Uber came and picked me up later on at a charge of $25.90.

on 10/18/2022 I took a ride on Uber. Trip Uber#9AA4ZJ. I was charged 3 different times - $ 24,95, 23.99 and 47.89. They credited 1 $23.99 the 24.95 was the only valid one. and I was advised after much back and forth with customer service that the refund in question $47.89 was finally going to be issues to me by 10-19-22. I am still waiting and now they won't reply to me. Please help me obtain a refund.

Northland Kia Calgary Alberta, hired an Uber to return me to my home. The time was about 9:15 October 28, 2022. My cell phone came out of my pocket in the car. Kia contacted the driver who agreed he found the phone, but has not call or returned the phone. The phone number he provided Kia is either disconnected or not in service. I believe the drivers name is Victer (or similar) and drove a gray late model car, may be a Kia. I want my phone back.

I have 2 unauthorized charges from UBER. 1 for UC Uber cash in the amount of 100.00 and a Trip for 42.99. Both charges appeared on my bank statement simultaneously on 10/6/22. I reached out to UBER and received an email. Stating, "I’ve looked into this charge $42.99 and $100 and can see it’s from a different account. Our privacy policy permits us to let you know the account shares your first name, along with other similarities as this account".

There is no mention on how to reverse these unauthorized charges back to my account. My first name on UBER is C. I only have 1 UBER account. My credit card on file with UBER should never be the same as another persons account. Last time I have used UBER-ride was September 20th, 2022. Please find attached my trips activity, my Wallet-UBER cash and the response I received from UBER support.