Uber Technologies review: I am an Uber Rides driver. 1

As an Uber driver, on 8/11/24 somewhere between midnight and 12:35 AM, I was sent to a ferry dock in Sayville (or Bayport) to pick up a rider, but the rider never showed up. The trip never turned up on my list of activities on the Uber app. I was never paid a penny. The is the second time this has happened in just a few months.

Speaking to a support rep, he admitted seeing that trip on his computer, and he said that he saw that I waited 17 minutes in good faith. He said it will take up to 24 hours for Uber to review and pay me a cancellation fee. I waited 72 hours after that and called support again.

Back story: According to the Uber supervisor (72 hours and two calls later), he admits that it took me at least 8 minutes to get to the destination, but that the rider canceled within the allowed grace period. The grace period for a rider to cancel is only two minutes. Supervisor claimed that the grace period is 5 minutes - a lie. But then he admits that Uber’s GPS took me to the pickup spot in 8 minutes. So that doesn’t add up. Furthermore, when I arrived squarely at the destination mark, Uber’s app has a timer on it which counted from two minutes backward to 0. Then it started counting up to five minutes, at which point it notified me that I can cancel with a cancelation fee, or wait three more minutes and get another $1.69. I opted to wait. After the three more minutes, I went to cancel, but the app would not let me cancel. I tried at least ten times to cancel, and all I kept getting was a spinning wheel. I drove away from there, and the app sent me new requests.

Bottom line: As of today, Uber has not provided me with a record of this trip (nor the other trip from about four months ago), nor has it paid me any money for lost time, gas and wear & tear on my car.

Conclusion: This is not about the money for me, it’s about repeated indignity. It’s about the law. You don’t make a person labor for you with promise to pay, and then not pay. Can you help me? Can I initiate a class action lawsuit?