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As an Uber driver, on 8/11/24 somewhere between midnight and 12:35 AM, I was sent to a ferry dock in Sayville (or Bayport) to pick up a rider, but the rider never showed up. The trip never turned up on my list of activities on the Uber app. I was never paid a penny. The is the second time this has happened in just a few months.
Speaking to a support rep, he admitted seeing that trip on his computer, and he said that he saw that I waited 17 minutes in good faith. He said it will take up to 24 hours for Uber to review and pay me a cancellation fee. I waited 72 hours after that and called support again.
Back story: According to the Uber supervisor (72 hours and two calls later), he admits that it took me at least 8 minutes to get to the destination, but that the rider canceled within the allowed grace period. The grace period for a rider to cancel is only two minutes. Supervisor claimed that the grace period is 5 minutes - a lie. But then he admits that Uber’s GPS took me to the pickup spot in 8 minutes. So that doesn’t add up. Furthermore, when I arrived squarely at the destination mark, Uber’s app has a timer on it which counted from two minutes backward to 0. Then it started counting up to five minutes, at which point it notified me that I can cancel with a cancelation fee, or wait three more minutes and get another $1.69. I opted to wait. After the three more minutes, I went to cancel, but the app would not let me cancel. I tried at least ten times to cancel, and all I kept getting was a spinning wheel. I drove away from there, and the app sent me new requests.
Bottom line: As of today, Uber has not provided me with a record of this trip (nor the other trip from about four months ago), nor has it paid me any money for lost time, gas and wear & tear on my car.
Conclusion: This is not about the money for me, it’s about repeated indignity. It’s about the law. You don’t make a person labor for you with promise to pay, and then not pay. Can you help me? Can I initiate a class action lawsuit?
Desired outcome: Not sure how it would've calculated normally, but I would like $50 for the aggravation of this ride, and $50 for a similar situation that happened about four months ago, for a total of $100.
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Seems like Uber’s got a knack for making things disappear, especially when it comes to your trips. Getting run around with their app glitches and support is frustrating, to say the least. Could’ve been worse—they could have sent you on a wild goose chase with no riders in sight all night. Hopefully, they sort this out and give you what you're owed. As for that class action idea, it might just be the wake-up call they need.