Al Bayan Purification & Potable Water
Reviews and Complaints

After contacting customer care to verify if a security deposit was deposited. I was told repeatedly to check if I have an invoice dated 2 years ago. Such a large company does not have a payroll department to review their account statements if a deposit was made. As customer care you are supposed to help the customer related to this matter and not robotically mention the company process over and over again. Definitely disappointed in their service. Will not make any purchases from Al bayan again.

Since more than 6 month it is not possible for this company to deliver once a week new 5 gallon water bottles to my house
Even after more than 20 calls and complaints and empty promises nothing has changed.
Compared to other companies like Zulal the service is extremely bad and not worth the subscription.

We are experiencing terrible customer service. First, continuously during last two months was informing about leakage of water from water dispenser which caused a huge damage to the flooring in our office (I asked al bayan to invite the inspection and estimate the damage which is the responsible of al bayan to eliminate it, nobody paid attention on my complaints and requests). Two times technician came and said its our fault (which is till now not clear for me, he just didn't want to go with the replacement, because obviously this is a manufacturer mistake), he tried to fix, but it didn't work. On sunday after several calls, al bayan came and too dispenser to fix it and didnt provide any replacement. Nobody called to inform about their action. Al bayan left our office with access to drinking water till today. Despite on my follow up no actions have been taken and customer service representatives just saying that supervisor will contact me. I have never experienced such irresponsible attitude.

I am very disappointed and unsatisfied by the water quality of Al Bayan water which I am using in my home from last 4 years... recently always I started facing bad smell and bad taste water. This is my third bottle in last 4 months I am getting with the same problem.
First 2 times I complained the same to Al Bayan quality Director and later to the quality controllers and I was not at all satisfied by the response and explanation given to me or they replaced my bottles.
Now as a customer I do not wish to continue with this water and feed my children unhealthy water by paying money.
I ask the higher officials to take appropriate action at the soonest.
Thanks
Asheef
Mabela, Oman
+968-[protected]

Please be informed that yesterday (11-Apr-20) we were delivered with 2 bottles at our flat, but was charged for 4 bottles. After we received the SMS long after, then only we could realise that 4 bottles was charged. Hence kindly credit us back 2 bottles price into our wallet. registered mobile # [protected] (Dubai)

We tried in your toll free number and nobody taking the call, may be due to lock down. Kindly resolve the matter urgently !

Today one 5 gallon water can was delivered and my account was debited for two cans. This has happened earlier also but the delivery boy did not admit. They are doing it purposefully. Delivery boys are debiting my wallet on their own. Kindly resolve the issue. My AlBayan wallet number is [protected].
Dr Arush Arora
[protected]
Flat 109, Al Gobash building, Al warqa 1

Ordered for 2 bottles of water on 5th of Jan and they said will be delivered ASAP but I haven't received any updates nor call from delivery person till next day . Again I called on the following day and the person who answered informed that there was no any orders have been updated under my account and he has taken the order, but till evening on the same day still there was no confirmation. So I had call again and spoke to Mrs Sabha and she said will arrange to make it delivered ASAP . But for the surprise till today 8 of Jan I have got any updates . So called again and Mrs Ayya said within 48 hours they will solve the issue then I said that I wanted to speak with a supervisor or manager but she informed their is no such available at shift .
So if we order for water basically will they deliver after 3 -4 days?

Shaneez
[protected]

Have been chasing the company for my account summary for past 6 months but haven't received any response. Tried to login to the app using my card number but it doesn't allow me to. Calls to customer care doesn't yeild any positive response. Supervisor is never available to talk. I have a right to know about my account, but seems they aren't interested in keeping customers or customers satisfied. I just want how much recharge I have done.. How many coupons used and whts remaining. They never gave receipts of recharge done..

This is to inform you that my name is Brynysinish. I am staying in al hamariya.(oman) Iam your new customer. I have one complaint four your sales person in hamariya. Before one weak we ordered to Salesman due to new coupon and bottle purchasing. He agree to come next day. Not come. Again i call him. He told again next day. Same as yesterday he not come also he is not picking my call. Yesterday i call to your company no and take Supervisor Mr.Refeeq number. He agree to me yesterday will getting. But still delivery not yet. This is not acceptable. We are living with family we have child also we are struggling this type of issues. Please do the needful. This complaint i send through mail before 1 week to sales department. But still not get any replay.

With regards
Bryny sinish
bryny.[protected]@yahoo.com

Purchased water dispenser along with bottle coupons over AED1600 spent. Inflexible service for this area. They only have one day on Friday allocated for delivery between 12:30 to 2:30 pm. Have spoken with their call center several times explained that we are not home due to Friday prayers can they change the time. They do not care, once they have taken the money you are stuck. Their prices are identical to other supplier so why should the customer remain with them with this inflexibility.

I stopped taking water from them on 14/12/2014. Before starting the service the deposited AED 50. When asked for refund they refunded AED 40. When asked why they have deducted AED 10, they said its depreciation cost for the bottle. This was not informed before. Its not that I kept their bottle.

This is not right way for a business to operate. They should have made this transparent. I am not how to get my money back and whom to approach.

Horrible service by Al Bayan water..the sales person who contacted us initially for the sale told us that their service was excellent and always matches customer requirements. We were convinced with the flexible days and timings of delivery and decided to go along with Al Bayan only to realize that the sales person has misguided and lied to us about everything. I called for a refill a week later (on a friday) and I was told they dont work Fridays when they never told me they don't work on fridays, Infact I was told there is never a restriction and they are available whenever customers call..Then I was told that they only service in my area from 8-10am in the mornings when infact I was told by the sales person theyt they service in the area till 7pm so we could call them after work and they'll drop off water...To top it off, I was told very arrogantly that if I wanted i can "leave the bottle outside with coupon and they will come whenever"...seriously?! and THIS IS WHAT THEY MEAN BY GREAT CUSTOMER SERVICE?!?!?! First of all, they might want to hire some competent people and secondly they should provide customers with all the details without misleading and lying about their "great services"...Needless to say, I stopped using Al Bayan and now use Oasis (WELL PLEASED!)