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I have a bad experience with Al Mas cargo service who have offices in both qatar & UAE. I had shifted my all house hold items with Al Mas cargo at May 2013 from UAE to Qatar. They charged more money for that. Even though i paid full amount at one time payment. After many more followups after two months july 2013 only they delivered my things to Qatar. But one item was missed. They stolen my costliest Sony Music system. I asked many more times about my music system. Nobody response. Till now i didnt get my thing back.All are fraud persons. Please dont send any items in Al Mas cargo.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is such a misleading your personal interest against such a company. i also send through almas before, but i'v never faced such behaviour. atleast you have to pay additional insurance to secure your goods. but the bill copy shows that you never paid it. is that almas/ your problem ?
I handover my households cargo to Almas cargo for Hyderabad India on 4th Oct' 2015 ( Track # 8460) almas cargo staff promised him to deliver whitin 30 to 35 days India but now over 40 days completed still his cargo is not received & there is no reply from Al mas cargo is this a prompt service ?
I Lateef from, Sharjah handover my households cargo to Almas cargo for Hyderabad India on 4th Oct' 2015 ( Track # 8460) almas cargo staff promised me to deliver whitin 30 to 35 days India but now over 40 days completed still his cargo is not received & there is no reply from Al mas cargo is this a prompt service ?
& till I received my cargo I keep sharing this complain to all social media FB, Linkdin, tiwter, & all online media too...
Dear friends please don't send your valuable via Al MAS CARGO. I had recently send 21 items including my valuable households items by paying aed 5800. It was delivered damaged and in not usable condition. Most of the items send were missing. They delivered goods at late night and and it was delivered in pathetic condition. The entire staff including their manager Mr Mohamad Ali is so rude in behaviour and on complaint answered that you do whatever you can. Please find the below invoice and damaged delivered items images. Do advise your near and dear not to fall in their prey. I am approaching sharjah economic department consumer complaint division on this. Issued for your personal caution.
Send 21 pcs of cargo from Sharjah to Goa two months ago but received only 18 pcs
Hi All,
We had sent our cargo about 60 days to india from sharjah. The promised days were about 30-35 days. Till date we have not yet received our goods. Even after making numerous follow up, the response is the same. i. e. It's in customs clearance.. Don't understand how can it remain in customs clearance for more days than the delivery date promised. Mr. Ali, the Manager has been completely unprofessional and unapologetic about this. Every time Mr. Arif picks the phone and utters the same standard sentence i. e. It's in transit. So friends please be aware to send your valuables through this cargo.
It's very bad company al Mas cargo
No talking sense and manners to customers
No good service
N bet I slow moving . And helpline no totally Madrasi they don't have manner how to talk customer
No time punctuality n
Thank you for your feedback however, we are unable to verify any of the information you have described nor can we locate your name in our client database. We take customer feedback very seriously so if you contact our manager directly at [protected]@almasgroupuae.com so we can resolve this issue as a matter of urgency. Many thanks. Support Team - AL MAS CARGO.
No response from your team and your website tracking is not functional.
Very unprofessional service.
Thank you for your feedback however, we are unable to verify any of the information you have described nor can we locate your name in our client database. We take customer feedback very seriously so if you contact our manager directly at info@almasgroupuae.com so we can resolve this issue as a matter of urgency. Many thanks. Support Team - AL MAS CARGO.
I send a cargo on 26th of June, and the person told, the cargo will reach in 14 days by air and charged 10/kg. cargo is not yet reached and there is no proper response from their end. This is a very unprofessional attitude from the company side. My cargo receipt is 21286, I am hoping to hear an update regarding the same.
Very bad experience, Air Gargo committed days was 20 to 25 days but more than 60 days not yet delivered and no response from Al Mas.
Not professional and talking sense with customers...
Very worst company, Please do-not choose this company for your transactions.
Shipment details :
Name : Syed Ahmed Uddin Zaid
Ref No/ Bill No. 23499
Booking Address : Sharjah, UAE To Hyderabad, India
Consignment boxes : 3 Boxes 59 kg in total
Contact Number : +91 [protected] / +91 [protected].
I need my cargo parcel ASAP, If there's no response from your side I will take necessary action.
Did you receive your item ?
Totaly wast company.they are not given in proper bill.company deals malpractice in cargo.all cargo going to illegal . Agency via cargo senthing .. customer visa copy use they don't no anything company doing container full senthing ..all products are dumbed out side..Mr .Muhammed Ali is big fraud
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To bad service my blanket and bag also damaged
Theif itmes in my cargo
I am send in duabi 36 kg i take 33 kg
To much bad service
Send air cargo but get the cargo in 46 days
And no one care to much time compalin and no response
Unprofessional packing and delivery service damaged my stuffs (made of wooden and plastics) I wonder I have paid for 135 kg cargo to Kerala, with poor result.
Location safari mall Sharjah