Estes Express Lines
Reviews and Complaints

My freight was all over the place. When it arrived at the final terminal after 3 weeks, they called me and mentioned that it would be out for delivery on that day, but it never did. I had to pick it up at their terminal after 2 days. Using Estes Express Lines was horrible and not recommended. I had a really bad experience. I paid them $400 for shipping fee, and they almost lost my freight.

I am a physically challenged man and I ordered a much needed mobility scooter from a scooter dealer that used Estes Express Lines to ship it too me. They received the package at their Lexington KY terminal a week ago and they promised that the scooter was on the truck to be delivered to me at 5 pm yesterday it never arrived. I feel so depressed, I am unable to leave my house or take my dog for a walk because my scooter has not been delivered. I have received emails stating that the scooter is on its way to me, but it hasn't arrived yet. I've been lied to and ignored! I will never do business with Estes Express Lines ever again!

I called this afternoon to schedule a pick up from our warehouse. The lady who answered her name is Britney. She was already rude and kept cutting me when I was talking. Surely, doesnt know how to take care of her customer. I asked if there's any way I can contact her supervisor or any email. She said no and hung up. Wasn't very happy with the customer service. She gave me a pick up number: [protected].

Your driver has been parked on the side of my house which is a residential street and NO TRUCKS ARE ALLOWED TO USE unless making a delivery. He has been sitting on the corner of 11th Ave. and 148th Street in Whitestone, Queens with the truck running for 0ver 25 min. now. He had headphones on either resting or sleeping he may have been taking lunch, I don't know. I finally went out and told him to move the truck because he wasn't allowed to park here and let him know that it is against the law to be sitting in, an idling truck for all this time on a residential street. I also told him this isn't a truck route and there are signs posted and to use 14th. Ave, thats a truck route. He didnt seem to care. To sit idling on a nonresidential street... NYS Law is 5 min unless under 25 degrees F. He finally did move the truck but he wasn't happy about it. He was pissed and didn't care what I was saying!

I contacted your company about a shipment and was told that it had been delivered even though I had not seen it. The representative told me that the driver remembered delivering it to us, but still we never received it. I was sent a copy of the delivery receipt which had the signature of someone that does not work for this company. The signature name is "Tymon Vesey" which has never worked for this company.

The Pro number is [protected].

This shipment obviously went to someone else, and we need you to track it down for us, or refund us the loss amount.

My company name is Gexpro

My name is Doug Garrison, and my Email address is: douglas.[protected]@gexpro.com

My work cell# is [protected]

Thank You

To whom it may concern,

Good afternoon, my name is Luka, I reside in Miami, today one of your drivers almost killed me on the road, was driving beyond reckless, speeding and cutting off people all over the place. Truck# 10322, tried to stop next to him on the stop light and warn him, he ended up threatening and cursing at me. I own a fleet of 150 semi trucks, I used to be a truck driver myself 15 years ago, this person is a time bomb, it's just a matter of when, not if, someone gets badly hurt

The worst fright company in the US, customer service is disrespectful and even the person responsible for claims rang up the phone while I was explaining the issue created by this company. My company will no longer use any of the services of this company and I am contacting all my suppliers to file a complaint about this company and I will make sure we will never have a single shipment coming from them again.

Shipment delayed, inaccurate information for days and terrible customer service.

Merged into my lane with no blinker, almost clipped my car with my children in it. They needed to get off i94 onto i65. They must have realized it to late, but decided they didn't care about anybody on the road next to them. After I sped up to not get hit, they proceeded to turn their brights on me and tailgate.

Plate number of the trailer is U728117

Date 9-2-2023

Time 12:20 am

I ordered a 48" vanity from Lowe's. It arrived with the stone countertop completely cracked everywhere. I returned it to Lowe's. I then ordered 2 more to increase my odds of not receiving damaged goods and they both came broken and cracked. I am not sure where the damage was done but I am extremely frustrated. Either the company Vinnova shipped vanities with broken countertops knowingly or all 3 were destroyed in the shipping process. Not sure who to blame . Lowe's is aware that all 3 vanities came damaged.

Ok I was hired in terminal 193 Arlington tx I went into training for two weeks I got out on a friday. Started calling on Monday to see if I could get a load. So I called local dispatch they told me I had to call central dispatch so. Did they told me I had to call local. On Tuesday the 4 th of July they call me in to run a load so I did on holiday then the next day I was home and call local dispatch they told me to call central dispatch so I did was on hold thirty minutes and they then tell me to call my local dispatch I'm an extra board driver I was told central gives all are loads to us but all I got was run around all week so I only got one load all week. So I called talk to Mike Collins on Monday he said he would fix it so I got a load tuesday night but when I get their they could not find me a truck to drive one was broke down one was put of town one was someone else's truck so I went home with no work I called Mike Collins today twice he never would return my call. So. Have had enough I thought etse was a better company then this so I only got one load in two weeks can't pay bills like this so I will find another job I have 37 years exp no wrecks no tickets but with Estes that don't account for nothing. So could someone please send this to the owner so another new driver does not get done this way ok thank you I'm so disgusted with this whole deal so I will find another job thanks so much if this could get forward to the owner thank you

The driver of the number on the back of trailer 294091 double trailer, he ran me and my family (3 kids) COMPLETELY out of the Hwy 44 between St Claire Mo and Sullivan Mo. he didn’t even stop after we honked DESPERATELY for him to stop! He nearly killed me on the passenger side and my whole family! After reading the complaints about your company. YOU NEED TO SEND THEM BACK TO DRIVING LESSONS! I’m expecting a call from you [protected]

Karina Minks

On Hwy 55 east of St. LOUIS, MO your driver was speeding coming up on slower traffic and instead of slowing down he changed lanes abruptly cutting us off nearly hitting the front of our car...he then got beside the small blue Ranger Pickup that impeded him and swerved into the center of the lane the pickup was in causing him to go off onto the shoulder to avoid collision. Your truck was a double trailer with Cab #79238 on it and trailer plate #U423084. There is also a number at the top left of trailer #290737. I have photos if needed. I believe this was obviously intentional retaliation to the slower traffic. I would like to hear the resolution to this dangerous incident. Call me [protected]. My name is Curt Stephens.

They failed to deliver my package on three separate occasions, causing me significant inconvenience and financial hardship. As a single parent, I had to take days off work to wait for the delivery, only to have the drivers never show up. Upon reviewing my security camera footage, I discovered that the drivers had lied on the tracking system, claiming "Delivery Attempted - No Receiving Personnel" when no such attempt was made. This experience has been incredibly challenging for me.

Also on the third round of their "delivery" they gave me a window of 7am-11am, when I looked at the tracking at 9am, it didn't even show that the shipment has went out. So then I called them and they told me that they changed the window from 1-5. They didn't even communicate with me that they were changing the delivery window. They have not made any attempt to contact me, each time I had to call them to find out why it wasn't delivered as promised. Nevertheless, my shipment still hasn't arrived, now I have to call the retailed and try to get my refund and start this process all over with another retailed that doesn't use Estes as their shipping contractor.

I was unfairly terminated due to my 1st verbal incident with Robert Valencia, who is known on the dock as belligerent, loud and obnoxious. We had a verbal disagreement which led to a two-day suspension. This decision left me in a confused state, based on the unprofessional behavior displayed daily, by one of the terminals 297, OMs, name Anthony H. Roginsky. Anthony is always demonstrating aggression to using profanity, jokes on employee's sexuality, embarrassing employees over the dock intercom, which depletes the moral of 297s employees. Anthony H Roginsky has also shared details about MY private documentation to other employees and managers, weeks after the incident with Robert Valencia. Not only was I suspended once for my one and only verbal altercation within my 1 year 3 months of service, I was also called into the office and told that I would be suspended Again for another 3 days due to "Per Roger Macias stating" "Milking the Clock" which in other words stating I refused to clock out when "told", which I clocked out a couple minutes "after" Robert Valencia. Roger Macias Informed me that he was going to submit paperwork to HR and get back to me with my disciplinary action. I asked for the policy that stated I was at fault, Roger Macias responded that "he did not have the policy on hand." The only policy book that I personally received is issued for "California Drivers" only, which was revised back in 01/01/2010. There were no discussions of a new policy and no handouts on policies to keep terminal 297 up to date on the inner workings of our job. I have felt very uneasy, targeted, and fearful of losing my job if I had spoken up on these issues while working within this unprofessional work environment at Terminal 297. I have heard Anthony H. Roginsky call employees' idiots, usage of racial slurs, Singling Out employees based on Favoritism, and even telling dockworkers that some of the employees look like "crack babies". I have brought these issues up to Gene Sweeney and Roger Macias, and nothing has been done about any of these concerning issues. I have asked for copies of any infractions in my duties, I also requested to watch the film to confirm the allegations made against me and my request was never fulfilled.

I enjoyed my job at Terminal 297 and would do my due diligence always to go above and beyond to ensure my freight was secured and free from being damaged in transit.

Terminal 297 takes no pride, and I mean No Pride in their good workers. They do Not insure their employees' safety. For example, on 04/13/23, at around 5:47pm, I was instructed by Anthony H. Roginsky to clean up Boric Acid. I informed Anthony that I was uncomfortable with this task, as I had no PPE to handle the material. He told me if I did not deal with the issue, he would send me home, And could right me up for insubordination. If you pull the footage from this day, 04/13/23, you will see me, and a few other employees offering me assistance, which I turned them down due to none of us having PPE.

This is only a few incidents that I share in this letter but know about other incidents by way of other employees that come to work to diligently do their jobs, but just like me have to deal with the unprofessionalism of certain managers.

It does not seem like management cares about any of these issues I mentioned, and it's getting worse. Take a look at the percentage of employees who have recently left due to management talking recklessly to employees and to being fired prematurely due to favoritism. It is difficult to discuss any issues with managers due to the lack in leadership on the dock.

It took me a few days to write this because one, I had to emotionally detach myself from the hurt of being unfairly terminated, and secondly, I did not want any additional retaliation to come my way. I had to file for unemployment to ensure that I will receive financial assistance so that I can continue to take care of my children and other financial responsibilities.

In closing I would like to say that I am opened to discuss this matter with you if additional information is needed. However, if the opportunity is not available, I thank you for taking the time out to read my concerns.

Respectfully,

Kevin Laury

[protected]

K. [protected]@gmail.com

Job Location

Estes Express Lines

2425 S 43rd Ave, Terminal 297

Phoenix, Arizona 85009

[protected] truck number is 77069 hauling doubles last trailer number is 290776 license plate number U422959. The driver is an African American male. We saw him swerving back and forth on the road when we finally braved going past him we seen he was on his phone. He was swerving so bad back and forth that he caused 3 vehicles to go off the road due to them avoiding being hit by him. He was South bound on Hwy 69. Being trying to talk to someone with Estes for over an hour and still sitting on hold.

One of your driver's almost ran me and a few other cars off the road. They then drove further up along a line of cars trying to exit and then literally forced his way into the lane, making cars that were there drive off onto the shoulder. It was very dangerous and reckless behavior. This happened around 9:07am CST at the Dallas north tollway exit. The truck number is 524373, and the Tennessee license plate number is U638467.

Today, 01/06/2023, one of your drivers stopped in the middle of the road on Main Street in Wytheville, Virginia. The passenger got out of the truck and started yelling and telling me to drive around the truck (illegally) and there were several vehicles behind me so I couldn’t just back up but the passenger failed to recognize that and instead kept yelling and insisting I drive around the truck illegally. This was very unprofessional and I feel needs to be reprimanded. It was very illegal to stop where they did and insisting everyone behind them drive around was not only illegal but very dangerous.

Hello, on Sept 24, an estes driver dropped off a grill I ordered. As he drove off, he hit my mailbox. It damaged the box and broke the metal post. I filed a claim and have a claim number. Mathew Grizzle told me if I had not heard anything about my claim by 17 October, I should contact him. I've been e-mailing and calling and have gotten no response. I'd like to know the status of my claim and when I can expect to have the mailbox and post replaced. My HOA is hounding me about getting it replaced. I've also emailed and called Krista Smith and have gotte no response.

Bottom line is...Your driver hit my mailbox, stooped, then sped off. I have 2 witnesses. I would like my box and the metal post replaced. I need to know the status of my claim [protected]).

Thak You

Eric Petrucci

I ordered 10 salon stations for my salon. The driver had me sign the invoice and left all 10 boxes outside of my salon including the pallet that it came on and pulled off . Never even notified me that he was just going to leave my items on the side walk . That is so ignorant and disrespectful. I had to pull all 10 boxes inside my salon alone

We have been trying to get a response from the claims department since January. We have been ignored. We had a claim denied and asked for information regarding the standards they are judging our product wrapping and protection on. Not fighting the claim per say - just asking for the guidelines in which their denials are made. Pretty simple.

Claim [protected] Jan 2022

Product ordered from Amazon. The item stated the LATEST delivery date as 6/28/22. To date I still do not have my package. I have screenshots and all documentation to show the inconsistencies within this shipping company as well as the several emails I’ve sent in order to try to get my package delivered that currently sits in my hometown. My package went from being given to the final delivery agent on 6/23, delivered on 6:27, I contacted Estes so then you realized oppps messed up need to back step, to now package given to final delivery agent on 6/28 and then trying to lie and say the package was just received to to the final delivery agent on 6/28 and that’s why my package can’t be delivered to its final destination of maybe 15-20 miles away until 7/12?

I’ve called, I’ve emailed, I’ve asked in emails to escalate this to a supervisor and to have a supervisor contact me and I’ve received nothing. I have escalated this case within Amazon as I truly hope they never use this shipping company again. I have a complaint against the shipper within Amazon as they as well should assist in holding Estes accountable as now they are also affected by this shipping companies poor handling and mismanagement. I am still wanting to escalate this case as I see this is a common occurrence and I truly feel if a company can not do the one thing they are set up to do then they should not have business with a major online business such as Amazon.