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The company moved me on 6/10/2023 from Charlotte, NC to Rock Hill, SC. They spend lots of time fussing with each other. I was only having them to move the heavy items which did not happen. They were things that I had plane to move separately. I walked up stair and so that one of the young men was going thru my dresser draws and his comment was "I want to be assured that nothing is breakable. They pack the truck with quite a few items that were not on the list. They later told me that the truck was packed to capacity. They had brought all my tv's downstairs and placed them at the patio door all together. Before we left, I was informed that the back was locked. I left to deliver my furniture to my new address. After giving it some thought I felt uncomfortable with the patio door being locked. I decided to drive back to Charlotte to check to be assured. When I went through the dining room to the patio, it was unlocked with all my TV's sitting there. I locked the door and left. The next morning, I was informed that the driver had a box truck, and they could finish my move. He later called me back to advise me to get a Penske truck and they could finish my move for $1500.00. I had already paid over $2000.00. I later learned that they took over twenty-five watches and a coin jar.
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I'm a neighbor that got caught up this companies drama. First of all they came flying through my alley like a bat out of hell on 7 Dec 24. They're was a loud bang and I thought they hit my house or my fence. It turns out that they broke my wifi cable leaving me without wifi and my surveillnce cameras. They broke my neighbors tree and some of the branches from my tree. I went outside and yes, I was yelling at them. They totally ignored me. I guess they don't train the drivers to look up for wires. I also have a gas line on the outside of my house that I was afraid they were going to hit. I called the company on Monday 9 Dec 24 and talked to a guy that said he would look into it. The impression I got from him is he didn't care. He kept asking me the same questions over and over and replied that he was multi tasking and he didn't hear me! I gave him the date, time and address of the neighbor that hired them. He said there was no record. I don't believe that. I want to be reimbursed for the service to get my cable hooked back up. All I can say is people that are thinking of using this company.. beware! I am an innocent neighbor caught in the middle of this companies drama. If they think that little of me, they won't care about you. All in all that truck shouldn't be in the alley as big as it was. It was about as tall as my house and extremely wide. Oh, and the guy at the company got upset with me for giving a negative review about them. What can I say.. I'm not happy about the way I was treated as a non customer.